40,170 Operations jobs in India

• Lead the analysis of existing industrial processes to identify areas for improvement and cost reduction.
• Design and implement new processes and optimize existing ones using Lean and Six Sigma methodologies.
• Develop and execute process improvement projects from conception to completion.
• Utilize statistical analysis and data visualization tools to identify trends and root causes of inefficiencies.
• Create detailed process documentation, flowcharts, and standard operating procedures (SOPs).
• Train and mentor operational teams on process improvement techniques and best practices.
• Collaborate with cross-functional teams (e.g., production, quality, R&D) to implement solutions.
• Monitor and measure the effectiveness of implemented improvements, ensuring sustainable results.
• Develop business cases for proposed process changes, highlighting potential ROI.
• Stay current with industry advancements in process engineering and manufacturing technology.
• Drive a culture of continuous improvement and operational excellence throughout the organization.
• Facilitate remote Kaizen events and workshops to engage teams in problem-solving.
• Prepare and present reports on project progress, findings, and recommendations to senior management.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field. A Master's degree is preferred.
• Minimum of 8 years of progressive experience in industrial engineering and process improvement.
• Demonstrated expertise in Lean Manufacturing, Six Sigma (Green Belt or Black Belt certification highly desirable).
• Proven track record of successfully leading and implementing significant process improvements.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Proficiency in process simulation software and statistical analysis tools (e.g., Minitab, JMP).
• Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders.
• Experience working effectively in a remote team environment.
• Strong project management skills and the ability to manage multiple projects simultaneously.
• Knowledge of automation and Industry 4.0 concepts is a plus.

• Analyze existing manufacturing and operational processes to identify areas for improvement, waste reduction, and cost optimization.
• Design, develop, and implement new or revised processes and systems to enhance efficiency, quality, and output.
• Utilize Lean Manufacturing and Six Sigma methodologies to drive continuous improvement initiatives.
• Develop and maintain process documentation, including flowcharts, standard operating procedures (SOPs), and work instructions.
• Conduct data analysis to measure process performance, identify trends, and track the impact of implemented changes.
• Lead cross-functional teams in problem-solving sessions and improvement projects.
• Develop and deliver training programs to employees on new processes and quality standards.
• Collaborate with IT and engineering teams to implement automated solutions and integrate new technologies.
• Prepare detailed reports and presentations for management on process improvement findings and recommendations.
• Ensure compliance with all relevant safety, environmental, and regulatory standards.

• Master's or Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 7 years of experience in process improvement, operational excellence, or manufacturing engineering.
• Proven experience with Lean Manufacturing principles, Six Sigma (Green Belt or Black Belt preferred), and other continuous improvement methodologies.
• Strong analytical and problem-solving skills with a demonstrated ability to interpret complex data.
• Proficiency in process mapping tools, statistical software, and data analysis techniques.
• Excellent communication, presentation, and leadership skills.
• Ability to manage projects independently and collaborate effectively in a remote team environment.
• Experience with ERP systems and manufacturing execution systems (MES) is a plus.
• Familiarity with quality management systems (e.g., ISO 9001).
• A proactive and results-oriented mindset with a passion for driving operational efficiency.

JOB DESCRIPTION

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Manager within JPMorganChase, you will be a key player in driving operational efficiency and change delivery. Your role will involve leveraging your deep understanding of process improvement principles to identify trends, generate innovative solutions, and reduce risk. You will use your advanced data analytics and storytelling skills to communicate complex ideas and influence decision-making. Your ability to build and manage a diverse team will be crucial in coordinating work across different parts of the department. With your proficiency in artificial intelligence foundations, you will guide the use of AI systems in process improvement initiatives. Your role will have a wide-ranging impact on our operations, financial management, and service delivery, contributing to the overall success of our organization.

Job responsibilities

• Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations.
• Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
• Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
• Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
• Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
• Lead one or more client projects, including managing multiple associates / analysts across several workstreams and developing team members both formally and informally, including serving as a mentor.
• Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions.

Required qualifications, capabilities, and skills

• Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by over 7 years of proven experience.
• Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement.
• Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department.
• Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems.
• Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.

Preferred qualifications, capabilities, and skills

• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.
• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

• Manage day-to-day branch operations, ensuring efficiency and adherence to company policies and procedures.
• Lead, train, and motivate branch staff to achieve performance targets and deliver outstanding customer service.
• Oversee financial management, including budgeting, expense control, and revenue generation.
• Implement and monitor operational processes to enhance productivity and minimize risk.
• Ensure compliance with all relevant regulations and industry standards.
• Develop and maintain strong relationships with clients, addressing their needs and resolving issues promptly.
• Collaborate with senior management to develop and execute strategic business plans for the branch.
• Monitor key performance indicators (KPIs) and implement strategies for improvement.
• Manage resources, including staffing, equipment, and facilities, to optimize operational effectiveness.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Identify opportunities for business growth and expansion within the local market.
• Ensure a safe and secure working environment for all employees.
• Prepare and present operational reports to senior management.
• Foster a culture of continuous improvement and team collaboration.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in operations management, preferably in a branch or retail environment.
• Proven leadership and team management skills, with the ability to inspire and motivate staff.
• Strong understanding of financial management, budgeting, and performance analysis.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication, interpersonal, and client management skills.
• Knowledge of regulatory compliance within the relevant industry.
• Ability to work under pressure and manage multiple priorities effectively.
• Proficiency in relevant software applications, including MS Office Suite and operational management tools.
• Experience in strategic planning and business development.
• A proactive approach to identifying and mitigating risks.
• Demonstrated ability to drive operational excellence and achieve business objectives.

Role Summary

This position requires deep domain knowledge in US mortgage processes, a data-driven mindset, and strong stakeholder management skills. The role spans loan origination, servicing, credit operations, valuations, and asset management, ensuring operational excellence, regulatory compliance, and alignment with strategic business objectives. Must be organized, experienced with reconciliations and workflows, and be able to multi-task and meet daily production requirements.

Job Requirements

Education

• Must have a bachelor’s degree in business, finance or related field/s

Relevant Experience

• Minimum of 3-5 years of experience in operations, credit or funding/closing management, preferably within private money lending or mortgage industry
• 5 years or more of leadership experience (must have handled team size of 50+ team members)
• Deep understanding of private money lending, strong project management skills and proactive approach to managing a fast-paced environment
• Experience working on process improvement initiatives
• Strong interpersonal skills for coordinating with internal and external counterparts
• Strong analytical and problem-solving skills
• Good presentation skills for educating internal counterparts on process developments
• Good planning and organizational skills to balance and prioritize work

Technical Know-how/Tools used

• Advanced Knowledge and ability to create standard internal management reports & dashboards for the function
• Intermediate understanding of business concepts, tools, and processes that are needed for making sound business decisions
• Advanced understanding of internal controls and ability to assist and oversee in the development of the team/s.
• Advanced knowledge to enhance process efficiencies, analysis and reporting
• Expertise in MS Office
• Experience in loan management software is a plus.