An operations manager in India plays a crucial role in overseeing the daily operations of a company, ensuring efficiency and productivity. This position requires strong 8,630 Operations Manager jobs in India
Operations Manager, Operations Manager
Mumbai, Maharashtra
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Job Title: Operations Manager
Job Description:
Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions
Responsibilities:
- Ensure a safe work environment for all associates
- Lead and supervise a team of Area Managers, TL's as Direct reportees supported by PAs and Associates in Outbound Operations
- Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
-Ensure BM rates and OP2 throughput deliverables
-Interfacing well with other OM's. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives.
- Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
- Manage People and team development
- Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years Key job responsibilities
To start with this is a position in FCD, but is subject to internal rotation requirements
About the team
A team of Area Managers and Team Leads
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 3+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job Title: Operations Manager
Job Description:
Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions
Responsibilities:
- Ensure a safe work environment for all associates
- Lead and supervise a team of Area Managers, TL's as Direct reportees supported by PAs and Associates in Outbound Operations
- Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
-Ensure BM rates and OP2 throughput deliverables
-Interfacing well with other OM's. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives.
- Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
- Manage People and team development
- Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years Key job responsibilities
To start with this is a position in FCD, but is subject to internal rotation requirements
About the team
A team of Area Managers and Team Leads
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 3+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Operations Manager, Operations Manager
Mumbai, Maharashtra
ASSPL - Maharashtra
Posted today
Job Viewed
Job Description
Job Title: Operations Manager
Job Description:
Summary: The Operations Manager has complete responsibility for End to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions
Responsibilities:
- Ensure a safe work environment for all associates
- Lead and supervise a team of Area Managers, TL's as Direct reportees supported by PAs and Associates in Outbound Operations
- Responsible for the overall Safety, Quality, Productivity and Delivery performance of Outbound Operations
- Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
- Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
-Ensure BM rates and OP2 throughput deliverables
-Interfacing well with other OM's. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives.
- Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
- Manage People and team development
- Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Education requirements- Preferably and Engineer/MBA with an experience of 6-10 years +
Key job responsibilities
To start with this is a position in FCD, but is subject to internal rotation requirements
About the team
A team of Area Managers and Team Leads
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 3+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers.
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager
Hyderabad, Andhra Pradesh
R1 RCM
Posted 3 days ago
Job Viewed
Job Description
R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Designation** : Operations Manager
**Location:** Hyderabad
**Reports to (level of category)** : Senior Operations Manager
**Role Objective:**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities:**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Day-to-day operations
People Management (Work Allocation, On job support, Feedback & Team building)
Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
Reports (Internal and Client performance reports)
Work allocation strategy
CMS 1500 & UB04 AR experience is mandatory.
Span of control - 80 to 100
Thorough knowledge of all AR scenarios and Denials
Expertise in both Federal and Commercial payor mix
Excellent interpersonal skills
Should be capable to interact with US clients and manage escalations
**Qualifications:**
Graduate in any discipline from a recognized educational institute
Good analytical skills and proficiency with MS Word, Excel and PowerPoint
Good communication Skills (both written & verbal)
**Skill Set:**
Candidate should be good in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
Ability to interact positively with team members, peer group and seniors.
Demonstrated ability to exceed performance targets.
Ability to effectively prioritize individual and team responsibilities.
Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Designation** : Operations Manager
**Location:** Hyderabad
**Reports to (level of category)** : Senior Operations Manager
**Role Objective:**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities:**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Day-to-day operations
People Management (Work Allocation, On job support, Feedback & Team building)
Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
Reports (Internal and Client performance reports)
Work allocation strategy
CMS 1500 & UB04 AR experience is mandatory.
Span of control - 80 to 100
Thorough knowledge of all AR scenarios and Denials
Expertise in both Federal and Commercial payor mix
Excellent interpersonal skills
Should be capable to interact with US clients and manage escalations
**Qualifications:**
Graduate in any discipline from a recognized educational institute
Good analytical skills and proficiency with MS Word, Excel and PowerPoint
Good communication Skills (both written & verbal)
**Skill Set:**
Candidate should be good in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
Ability to interact positively with team members, peer group and seniors.
Demonstrated ability to exceed performance targets.
Ability to effectively prioritize individual and team responsibilities.
Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager
Mumbai, Maharashtra
Kyndryl
Posted 3 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
Your Future at Kyndryl
As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
+ **Manage Cloud Infrastructure:** Oversee the day-to-day operations of GCP cloud services along with Shared Service Delivery team
+ **Client stakeholder management:** Kyndryl face (delivery perspective) to the client. Communicate (written & verbal) with the client and be the bridge between client and Shared Service Delivery team
+ **Governance:** Run the weekly/monthly/Quarterly cadence with the client. Run Daily cadence with the Shared Service Delivery team
+ **Operations P&L management:** Manage the contract billing and drive cost optimization wherever possible
+ **Documentation:** Maintain comprehensive documentation of Operations, build the knowledge database (with help from Shared Service Delivery team) about client environment, RCAs, weekly, monthly reports
+ **Process Improvement:** Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience :**
+ Total 10+ years of experience with minimum of 8 years of experience with AWS & Azure services.
+ Strong knowledge of cloud security, networking, and infrastructure.
+ Proficiency in scripting languages such as Python, Bash, or PowerShell.
+ Excellent problem-solving and analytical skills.
+ Strong communication and teamwork abilities.
**Preferred Technical and Professional Experience :**
+ Bachelor's degree in computer science, Information Technology, or a related field.
+ AWS Certified Solutions Architect (Professional) or equivalent certification.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven IT/Cloud Consultant to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an IT/Cloud Consultant at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
In this role, you will be at the forefront of strategic decision-making, defining sourcing strategies, and selecting providers that align with our customers' IT and automation strategies. You will be the trusted advisor, accountable for delivering highly complex, multi-disciplined consulting engagements that provide lasting and measurable value to our esteemed customers. Your expertise in prioritizing use cases, conducting ROI and business case analyses, and seamlessly incorporating security and resiliency into future state designs will shape the foundation for success.
You will strategically develop a future state vision and roadmap, revolutionizing the infrastructure and network requirements to meet the ever-evolving needs of both IT and business. You'll be the catalyst for improved performance and productivity, identifying areas where efficiency can be optimized, costs minimized, risks reduced, and performance enhanced. You will capture, prioritize, and analyze technical requirements, both functional and non-functional, ensuring that every aspect of the solution is meticulously crafted to perfection.
But it doesn't stop there. Your impact will extend beyond individual projects. As a thought leader, you will shape the evolution of our intellectual capital assets and contribute to the development of practice resources, solidifying our position as industry trailblazers. Join us at Kyndryl and be a part of our unstoppable growth - where every challenge is an opportunity and innovation knows no bounds.
Your Future at Kyndryl
As an IT/Cloud Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
+ **Manage Cloud Infrastructure:** Oversee the day-to-day operations of GCP cloud services along with Shared Service Delivery team
+ **Client stakeholder management:** Kyndryl face (delivery perspective) to the client. Communicate (written & verbal) with the client and be the bridge between client and Shared Service Delivery team
+ **Governance:** Run the weekly/monthly/Quarterly cadence with the client. Run Daily cadence with the Shared Service Delivery team
+ **Operations P&L management:** Manage the contract billing and drive cost optimization wherever possible
+ **Documentation:** Maintain comprehensive documentation of Operations, build the knowledge database (with help from Shared Service Delivery team) about client environment, RCAs, weekly, monthly reports
+ **Process Improvement:** Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience :**
+ Total 10+ years of experience with minimum of 8 years of experience with AWS & Azure services.
+ Strong knowledge of cloud security, networking, and infrastructure.
+ Proficiency in scripting languages such as Python, Bash, or PowerShell.
+ Excellent problem-solving and analytical skills.
+ Strong communication and teamwork abilities.
**Preferred Technical and Professional Experience :**
+ Bachelor's degree in computer science, Information Technology, or a related field.
+ AWS Certified Solutions Architect (Professional) or equivalent certification.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
3
Operations Manager
Bangalore, Karnataka
Hilton
Posted 3 days ago
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, CD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the CD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the CD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Proficient in English to meet business needs.
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BXRS_
**EOE/AA/Disabled/Veterans**
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Operations Manager oversees and directs all aspects of the hotel's operational departments which include, the Front Desk Service, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant departments. The role ensures that these departments are well run by maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards of team members. He / she ensures the highest level of customer satisfaction.
**What will I be doing?**
As the Operations Manager, you will be responsible for performing the following tasks to the highest standards:
+ Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM, CD, FC and HRD.
+ In-charge of Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety.
+ Actively participate in the key management issues in the property such as Capital projects, refurbishments, training and customer service.
+ Train team members and implement Hilton standard and related departmental regulations.
+ Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.
+ Make a detailed and realistic cost control plan to control operating costs for each department to maximize operating profits without compromising Hilton standards, safety procedures and guest experience.
+ Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses including costs for outsourcing of labour or services.
+ Manage direct reports professionally to ensure effective teamwork and operations.
+ Plan or approve appropriate annual, quarterly, monthly budgets, targets and work plans for each direct report.
+ Conduct regular Operations meetings including all direct reports.
+ Supervise daily team members' performance and grooming.
+ Ensure that duty rosters are based on the needs of the hotel and are compliant with labour laws.
+ Ensure hotel and direct reports achieve key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
+ Work with the CD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
+ Assist the CD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
+ Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
+ Evaluate competitors' products and price policies twice a year.
+ Ensure that VIP guests receive the care and service they deserve every day.
+ Adhere to the hotel's security and emergency policies and procedures.
+ Assist the General Manager in all activities and functions relating to the daily operations of the hotel.
+ Complete relevant tasks assigned by the General Manager.
+ The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
+ Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
An Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Hospitality: Passionate about delivering exceptional guest experiences.
+ Integrity: Do the right thing, all the time.
+ Leadership: Strive to be leader in our industry and in our communities.
+ Teamwork: A team player in everything you do.
+ Ownership: Take ownership of your actions and decisions.
+ Now: Operate with a sense of urgency and discipline.
+ College degree or equivalent.
+ At least 2 years of relevant operations experience.
+ Experienced in the Hospitality, Travel and Leisure industry management.
+ Proficient in English to meet business needs.
+ Proficient in Microsoft Word and Excel.
+ Resourceful, creative and able to maintain flexibility.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BXRS_
**EOE/AA/Disabled/Veterans**
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4
Operations Manager
Ahmedabad, Gujarat
Techsara Solutions
Posted today
Job Viewed
Job Description
Role Overview
We’re hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You’ll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours.
What You’ll Own
- Team Leadership & Scheduling: Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage.
- Process & SOPs: Design, document, and enforce SOPs for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
- Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
- Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
- Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
- Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
- Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
- Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
- Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.
Must-Have Skills & Experience
- 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
- Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
- Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
- Excellent communication , stakeholder management, conflict resolution, and coaching skills.
- Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.
Nice to Have (Big Plus at Techsara)
- Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
- Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).
- Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
- Exposure to training operations (cohort management, assessments, LMS).
- Process improvement frameworks (Lean/Six Sigma mindset).
Success Metrics You’ll Drive
- Reduced time-to-onboard and time-to-first-submission
- Higher submissions-to-interview and interview-to-offer conversion
- Improved show-up and join rates
- On-time SOP compliance and zero critical defects
- NPS/CSAT improvements from candidates and internal stakeholders
Location & Work Setup
- Onsite — Ahmedabad office
- Night Shift: 7:00 PM – 4:00 AM IST (Mon–Fri)
Why Join Us
- Lead multi-team operations with clear ownership and impact
- Work directly with leadership; fast growth path
- Build scalable systems and playbooks for the next phase of expansion
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5
Operations Manager
Navi Mumbai, Maharashtra
Foundever
Posted today
Job Viewed
Job Description
- Candidates should be from BPO/BPM Background
- Only Diversity candidates can apply
- Telecom background experience is Preferred
- Total Experience - 10+yrs
- Relevant Experience - 1+ yrs (Manager on paper)
- Education - Any Graduate or 4 years Diploma
- Shifts - US (24x7)
- 5 days working
- Handling AM's & TL's
- Location: Airoli, Navi Mumbai
- College degree in Business Management/Administration or equivalent combination of education and directly related experience
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.
- Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
- International Voice Experience; having Outbound experience will have an added advantage
- Shall operate in US shift timings, and would be required to stretch as and when required
- manager level into Telecom Domain for International contact center, US
- Appropriate communication and escalation of client issues to multiple levels of site and Operations management
- Client strategies to meet client/corporate goals and objective
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Operations Manager
Bengaluru, Karnataka
GoodScore
Posted today
Job Viewed
Job Description
Company Overview:
GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.
From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India’s fastest-growing credit score & credit management apps.
We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on a 1x to 100x journey. We’re building a team that shares our vision of transforming how India manages credit.
Role Overview:
The Operations Manager will be directly responsible for meeting monthly sales targets through large-scale telecalling operations. The ideal candidate has a consistent, proven track record of achieving or exceeding sales targets month-on-month and has experience in building, managing, and scaling large inside sales teams in a high-growth, high-pressure environment.
Key Responsibilities:
Sales Target Ownership & Delivery
- Take full ownership of revenue targets and ensure consistent achievement month over month.
- Closely monitor sales funnel metrics, call volumes, conversions, and productivity KPIs.
- Motivate, guide, and enable the team to drive daily performance and maintain a winning mindset.
Team Leadership & Scaling
- Lead and manage a growing team of 200–500+ telecallers through a structured hierarchy of Team Leaders, QAs, and Trainers.
- Build a performance-driven culture with clear KPIs, real-time feedback, and result-linked incentives.
- Rapidly scale up the team in coordination with recruitment and training teams.
Process Excellence & Productivity
- Implement structured SOPs, talk tracks, and quality guidelines to ensure process consistency.
- Optimize lead distribution, dialer strategy, and CRM efficiency for maximum conversions.
- Use data-driven insights to identify gaps and take corrective actions swiftly.
Performance Management & Coaching
- Review daily, weekly, and monthly team/individual performance and intervene when needed.
- Conduct regular huddles, performance reviews, and targeted coaching sessions for low performers.
- Drive adoption of sales best practices across the team.
Compliance & Governance
- Ensure 100% adherence to regulatory and internal compliance standards across all sales activities.
- Address customer escalations and ensure resolution within defined SLAs.
Reporting & Cross-functional Collaboration
- Deliver detailed performance reports and forecasts to leadership.
- Collaborate with Product, Marketing, Tech, and HR teams to align operational goals with broader business strategy.
Requirements:
- Education: B.Tech / Quant graduate (MBA preferred) from Tier 1 and Tier 2 colleges
- Experience: 8–12 years in telesales/inside sales leadership, preferably in EdTech, FinTech, BFSI, eCommerce
- Proven Record: Must have consistently met or exceeded sales targets in previous roles.
- People Management: Experience managing large teams (200+ agents) and scaling to 500+.
- Analytical Skills: Strong data orientation with the ability to derive insights and take swift action.
- Tech Savvy: Familiar with dialers (Ameyo, Exotel, Tata Tele), and Excel/Google Sheets.
- Mindset: High ownership, target-driven, thrives under pressure, and is comfortable in fast-moving environments.
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7
Operations Manager
Karnataka, Karnataka
ZARA
Posted today
Job Viewed
Job Description
Product knowledge & Report Analysis: Knowledge about Mono and Fantasy
product, shoes, Accessories (Color, Fabric, Price). Ensure replenishment of top
50 ranking articles.
Stock Receiving at Store: Pre-preparation of Stock delivery at store. Control of
stock organization in the stock room within the timelines and as per the
standards. Prioritizing and dividing task as per the boxes. Providing right
information and feedback to logistics about delivery process.
Stock Room Organization: Optimization of space (Space management within
sections). Stock Room Process Control (timeline and manpower). Maintain 100%
basic standards of stock room. Ensure the application of all the security
procedures in the stock room.
Stock Transfer: Control transfer between stores and ensure to follow deadline.
Provide feedback transfer list. Control reception of stock and prepare space for
merchandise.
Inventory: Plan for inventory preparation with managers, check the spacing and
tidiness of stock room for inventory. Allocation of Manpower for Inventory
process. Control inventory timeline and inventory quality.
Floor Operations: Supports department managers to run floor operations
smoothly ensuring all the floor process as well followed.
Productivity Management: Supports SM in managing productivity of the store.
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8
Operations Manager
Surat, Gujarat
MONEYLICIOUS INVESTMENTS AND CONSULTING SERVICES PRIVATE LIMITED
Posted today
Job Viewed
Job Description
The Corporate : A Large Capital Market Broker
Location - Surat
Profile- Deputy Manager - Operations
Minimum Experience - 5 years in similar role
Salary - Upto 5.5 LPA
Job Description:
Ensure all operational activities adhere strictly to SEBI regulations, exchange bye-laws, PMLA guidelines, and other relevant statutes.
Oversee daily operational checks to ensure compliance across all trading segments (Equity, Derivatives, Commodities, Currency).
Prepare and submit accurate and timely regulatory reports to SEBI, Exchanges (NSE, BSE, MCX, NCDEX), CDSL/NSDL, and other relevant bodies.
Develop, standardize, and maintain comprehensive documentation for all operational processes, workflows, and procedures (SOPs).
Ensure all operational activities are performed in accordance with documented procedures.
For further details , please connect at - Deepanshu
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