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IMPACT Community Services are looking to employ an experienced, professional Employment Services Manager who is responsible for the day-to-day management of our Employment Services, Workforce Australia (WFA) team. This includes the delivery of services, management of staff and the effective development and management of budgets. This position is full-time fixed term until 30 June 2027.

This qualified professional will embrace a high-quality customer service mantra, collaborating with a diverse range of people across the organisation and externally in a Not-for-Profit arena.

You will do this by -

Strategic Responsibilities

• Develop and implement strategies aligned with Workforce Australia and National Panel of Assessors contracts, local market conditions, and team/customer needs.
• Actively contribute to the organisation’s strategic planning processes.

Program & Service Management

• Set, communicate, and monitor team and individual performance targets and behavioural expectations.
• Analyse performance data to identify trends and drive continuous improvement.
• Ensure staff are well-trained and informed for effective service delivery.
• Maintain regular reporting to the General Manager Innovation.
• Ensure claims are accurate, timely, and compliant with contractual requirements.
• Collaborate with internal and external stakeholders to enhance service quality and outcomes.
• Attend relevant training, industry events, and community meetings.
• Track and manage placements, outcomes, claims, and other key indicators.
• Support funding proposals and promote organisational services.
• Optimise internal billing opportunities while maintaining high-quality, outcome-focused client services.

Staff Management

• Recruit, supervise, and coordinate staff effectively.
• Conduct 6- and 12-month performance development reviews to support staff growth.
• Mentor team members to help them reach their full potential.

Financial Responsibilities

• Demonstrate working knowledge of financial processes and budgeting.

Administrative Responsibilities

• Participate in organisational evaluations and complete required documentation.

General Responsibilities

• Promote and maintain a safe and healthy work environment.
• Perform other duties as required, aligned with the staff member’s experience, qualifications, and role level.

What you need to be successful in this role:

• Extensive knowledge and experience of Employment Services contracts
• Demonstrated experience in direct supervision of staff including motivating, guiding, supporting and addressing issues (as required)
• Program management skills including the ability to monitor performance and address non performance
• Strong results orientation and a proven track record of delivering on time, on budget and to required standards
• Proven ability to analyse complex problems, identify critical issues and develop strategies for delivering solutions
• Proven ability to work as a team player sharing knowledge, contributing proactively to achieving team goals and providing mentoring and guidance to less experienced staff
• Ability to work under pressure and deliver to tight time frames
• Demonstrated computer skills with proficient use in Microsoft Office applications
• Networking skills

Why IMPACT?

• A fortnightly Rostered Day Off (RDO)
• Salary packaging up to $18,500 per year to increase your take home pay 
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders 
• Leaders Lab, development support for employees aspiring to leadership roles 
• Workplace Chaplaincy for face to face, confidential support 
• Westpac Corporate Partner program with discounted bank products and financial education
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance

To find out more, view our Position Description

How to Apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current Resume

Position Description
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Please note that interviews will be conducted on a rolling basis as suitable applicants apply.

IIMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia . Selection for all vacancies is made on the basis of merit. 

The successful applicant will be required to obtain background checks prior to employment, including a Working with Children Check.

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is to improve lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.