Senior Community Support Manager, Mental Health Services

248001 Dehradun, Uttarakhand ₹650000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client is seeking a compassionate and experienced Senior Community Support Manager to lead their fully remote team dedicated to providing high-quality mental health services. This role is vital for overseeing the delivery of support programs, ensuring client well-being, and fostering a positive and effective team environment. You will be responsible for managing a caseload of clients, providing counseling and support, developing individualized care plans, and coordinating with external healthcare providers and community resources. The ideal candidate will possess strong clinical skills, a deep understanding of mental health challenges, and proven leadership experience. Key responsibilities include supervising and mentoring community support workers, developing and implementing program enhancements, managing client intake and assessment processes, and ensuring adherence to ethical standards and confidentiality protocols. This remote-first position requires exceptional interpersonal skills, empathy, resilience, and the ability to manage complex client situations with professionalism. Proficiency in using telehealth platforms and electronic health records (EHR) is essential. We are looking for a dedicated professional committed to making a difference in the lives of individuals and families facing mental health challenges. Your leadership will guide our client's mission to provide accessible and effective mental health support through a fully remote service model. You will be a key player in crisis intervention, ongoing support, and facilitating recovery pathways for clients. The opportunity to contribute to program development and ensure the highest standards of care is significant.

Responsibilities:
  • Manage and provide direct support services to clients with mental health conditions.
  • Develop, implement, and monitor individualized care plans.
  • Supervise and mentor a team of community support workers.
  • Conduct client assessments, intake interviews, and risk evaluations.
  • Provide crisis intervention and de-escalation support.
  • Coordinate with external agencies, healthcare providers, and social services.
  • Ensure compliance with confidentiality, ethical guidelines, and regulatory requirements.
  • Maintain accurate and timely client records using EHR systems.
  • Develop and deliver psychoeducational workshops and support groups.
  • Contribute to program evaluation and quality improvement initiatives.
  • Represent the organization at community outreach events and professional meetings.

Qualifications:
  • Master's degree in Social Work, Psychology, Counseling, or a related field.
  • Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or equivalent license.
  • Minimum of 5 years of experience in mental health services, with at least 2 years in a supervisory or leadership role.
  • Proven experience in case management, counseling, and crisis intervention.
  • Strong understanding of mental health disorders, treatment modalities, and community resources.
  • Proficiency with telehealth platforms and EHR systems.
  • Excellent communication, empathy, and active listening skills.
  • Demonstrated ability to lead and manage a remote team effectively.
  • Commitment to ethical practice and client advocacy.
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