19 Medical Administration jobs in India

We are seeking a dedicated Telehealth CALL CENTER Coordinator to manage medical office tasks, patient scheduling, and daily communications. The ideal candidate will provide exceptional customer service while maintaining a high level of organization and compassion.

The successful candidate will be responsible for handling patient inquiries via phone, scheduling appointments, verifying information, documenting interactions, and following established protocols. Strong communication skills, empathy, and professionalism are essential in this role.

• Outpatient practice experience
• Proficiency in EPIC EMR software
• Familiarity with medical terminology

This role offers the opportunity to work in a fast-paced environment, adapting to changing situations while providing excellent service to patients and healthcare providers. We strive for an organized and compassionate experience for all individuals involved.

Our innovative technical solutions team is looking for a collaborative and detail-oriented individual to join our team. If you possess strong communication skills, a passion for delivering exceptional customer service, and the ability to multitask in a dynamic environment, we encourage you to apply.

Company Description

We are supporting our USA medical office from our India based office.

Salary Range: 20,000 Rs to 30,000 Rs per month.

Qualifications

We are looking for B.Sc. (science) fresh graduates. Must be fluent in spoken English (English medium 1-10 preferred).

Role Description

This is a full-time on-site role located in Mulund west, in front of railway station, Mumbai for the position of office staff. The office staff will be responsible for a variety of tasks including but not limited to taking phone calls, answering back calls, data entry, documents upload etc.

Office hours are 9:30 pm to 6:00 am or 8:30 pm to 5:00 am alternate half of the year. Monday to Saturday (2nd and 4th Saturday off-days)

Note: This is on-site and night shift job.

About the Role

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team. As a Telehealth CALL CENTER Coordinator, you will be the primary contact for patients, responsible for managing medical office tasks, patient scheduling, record keeping, and daily communications.

Key responsibilities include handling patient inquiries via phone, scheduling appointments, verifying information, documenting interactions, following protocols, screening calls, providing basic medical information, and entering refill requests for medications.

The ideal candidate will have strong verbal and written communication skills, with an emphasis on empathy, professionalism, and patience. Adaptability and familiarity with medical terminology are also beneficial.

This is a full-time position working night shifts (U.S. hours: 8 AM to 5 PM PST), Monday to Friday. The successful candidate will work collaboratively with healthcare professionals to provide exceptional patient care and support.

Preferred Qualifications:

• Outpatient practice experience
• Multi-specialty practice experience
• Proficiency in EPIC EMR

Benefits of Working with Us:

We offer a competitive salary and benefits package, including comprehensive health insurance, paid time off, and opportunities for professional growth and development.

This is a medical office role that involves coordinating telehealth scheduling and other related tasks. As a Telehealth Coordinator, you will be the primary contact for patients, managing their schedules and interacting with healthcare providers to create a seamless experience.

You will handle patient inquiries via phone, schedule appointments, verify information, document interactions, and follow established protocols to ensure confidentiality and quality of care.

In this role, you will also screen calls, identify emergencies or urgent requests, and route them to the appropriate team member or department.

Your ability to work effectively in a fast-paced environment, communicate clearly with patients and healthcare providers, and maintain accurate records will be essential in providing excellent patient care.

• Outpatient practice experience
• Multispecialty practice experience
• Proficiency in electronic medical records (EMR) systems

This role requires availability to work night shifts. You will have the opportunity to work in a dynamic and growing field, contributing to the delivery of high-quality patient care.

Please note that this is a full-time position requiring a strong commitment to excellence and teamwork.

This position is responsible for coordinating medical office tasks, patient scheduling, record keeping, and daily communications in a fast-paced telehealth environment.

The ideal candidate will possess strong communication skills, the ability to work in a team, and a commitment to delivering high-quality patient care.

Key responsibilities include:

• Managing patient inquiries via phone, addressing concerns, and providing basic medical information
• Scheduling appointments based on patient requests and physician schedules
• Verifying patient information for registration and updating records as necessary
• Documenting interactions in electronic health records (EHRs)
• FOLLOWING established call center protocols and HIPAA regulations
• Screening calls and routing emergencies or urgent requests to the appropriate team member or department

The successful candidate will have a strong understanding of medical terminology, basic healthcare processes, and excellent organizational skills.

This role requires strong verbal and written communication skills, empathy, and professionalism. Ability to adapt to changing procedures and work in a fast-paced environment is also essential.

Requirements:

• Strong verbal and written communication skills with empathy, professionalism, and patience
• Ability to work in a fast-paced environment and adapt to changing procedures
• Familiarity with medical terminology and basic healthcare processes

Administration 14 Sep 2025

Business Administration (medical), Traineeship, Cert IV, Erina, NSW

Our Employer Partner pride themselves on providing expert heart care with a compassionate approach. Their team is committed to delivering the highest standard of cardiology services, ensuring each patient receives thoughtful, professional care. This opportunity is available immediately and will see you complete a Certificate IV in Business , with a focus on medical administration, allowing you to gain experience and develop new skills and capabilities.

Some of what you will learn:

• How to operate a professional reception
• Perform a range of administrative tasks accurately and promptly, including answering routine queries, taking messages, following up on action items
• To be the face of the practice greeting clients when they arrive.
• Perform computer-based tasks, including managing patient records and communications.
• Communicating and liaising effectively with Dr’s and staff to assist in the professional operation of the centre
• Answering calls and assisting with appointment bookings

What we are looking for:

• You must not have completed a Cert III or higher in business
• Great attention to detail
• General knowledge of Microsoft Office Suite
• Enthusiastic and passionate
• Excellent communication skills, both written and verbal
• Professional personal presentation
• Friendly with a positive can-do attitude
• Strong work ethic and commitment to a 24-month Traineeship

 Prepare For Your Interview: How To Nail Your Interview

The Benefits

• Gain a nationally recognised qualification, a Certificate III in Business
• Work in a supportive, professional workplace environment that can offer long-term opportunities upon completion of your Traineeship
• Gain skills that will be transferable to any business setting in the future
• You will be making a real difference to to the life’s of every patient you meet
• Have a dedicated 1300apprentice mentor to support and guide you during your Traineeship

️If you’re reliable, and excited about helping people this could be the perfect role!   

Apply now and take the first step toward building your future!

Submit your up-to-date resume, with a brief cover letter outlining why this role interests you.

️ Please note that applicants MUST have full unrestricted work rights in Australia. ️

Due to the high volume of applications received by 1300apprentice, only shortlisted applicants will be contacted. We want to take this opportunity to thank you for submitting your application and considering 1300apprentice as a potential employer. We encourage you to apply for opportunities we have advertised in the future.

About Us:

At 1300apprentice , we’re not just about jobs – we’re about your future . With over 40 years of experience helping people succeed through apprenticeships and traineeships, we know how to get you where you want to go. You’ll have a dedicated mentor supporting you every step of the way, helping you build skills, confidence, and a solid career path.

What makes us different?
We really listen to what you want
We match you with the right employer partner
We support you throughout your journey
We celebrate your growth – both personally and professionally

We welcome everyone – no matter your background – and offer safe, inclusive, and supportive workplaces where you can feel confident being yourself.

Learn More about Group Training: Group training – the way to go story

• Manage patient appointments and scheduling using practice management software.
• Greet patients warmly and manage patient flow within the clinic.
• Maintain accurate and confidential patient medical records, ensuring compliance with HIPAA regulations.
• Handle incoming and outgoing correspondence, including phone calls, emails, and mail.
• Process patient payments, co-pays, and insurance claims, and manage billing inquiries.
• Order and maintain office supplies and medical inventory.
• Assist physicians and nursing staff with administrative tasks as needed.
• Ensure the reception area and common areas are clean, organized, and welcoming.
• Manage electronic health records (EHR) system, ensuring data integrity and accessibility.
• Schedule and coordinate maintenance for office equipment.
• Liaise with insurance providers and vendors.
• Assist with marketing efforts and patient outreach initiatives.
• Adhere to all practice policies and procedures, and relevant healthcare regulations.

• Proven experience as an Office Administrator, Medical Secretary, or similar role in a healthcare setting.
• Proficiency in using medical practice management software and Electronic Health Records (EHR) systems.
• Strong understanding of medical billing, coding, and insurance processing.
• Excellent interpersonal and communication skills, with a friendly and professional demeanor.
• Exceptional organizational and time-management skills, with the ability to multitask effectively.
• High level of discretion and ability to handle confidential patient information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of healthcare regulations and patient privacy laws (e.g., HIPAA).
• Ability to work independently and as part of a healthcare team.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.