40 Medical Field jobs in India
Operations Manager - Healthcare Services
452001 Bhopal, Madhya Pradesh
₹70000 Monthly
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Operations Manager to oversee and manage the day-to-day operations of their healthcare services division located in Bhopal, Madhya Pradesh, IN . This is a critical leadership role responsible for ensuring the efficient and effective delivery of services, optimizing operational workflows, and maintaining high standards of patient care and satisfaction. The ideal candidate will possess strong leadership skills, a deep understanding of healthcare operations, and a proven track record of driving operational excellence. You will be responsible for managing staff, implementing policies and procedures, overseeing resource allocation, and ensuring compliance with all relevant healthcare regulations.
Key Responsibilities:
Key Responsibilities:
- Direct and manage all aspects of daily operations for the healthcare services division.
- Develop and implement operational strategies to improve efficiency, quality, and patient outcomes.
- Oversee staff performance, providing guidance, training, and support to ensure high levels of productivity and service quality.
- Manage budgets and financial performance for the operations department, identifying cost-saving opportunities.
- Ensure compliance with all healthcare regulations, accreditation standards, and internal policies.
- Develop and maintain strong relationships with medical staff, patients, and external stakeholders.
- Implement and monitor key performance indicators (KPIs) to track operational effectiveness.
- Lead process improvement initiatives to streamline workflows and enhance service delivery.
- Manage facility operations, including maintenance, equipment, and supplies.
- Resolve operational issues and patient complaints promptly and effectively.
- Contribute to strategic planning and decision-making at the senior management level.
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred.
- Minimum of 7 years of progressive experience in healthcare management or operations.
- Demonstrated leadership and team management skills.
- Strong understanding of healthcare operations, regulatory requirements (e.g., NABH), and best practices.
- Proven experience in developing and implementing operational strategies and process improvements.
- Excellent financial acumen and budget management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in healthcare management software and standard office applications.
- Ability to work effectively under pressure and manage multiple priorities.
- A strong commitment to quality patient care and service excellence.
This advertiser has chosen not to accept applicants from your region.
0
Senior Care Manager - Home Healthcare Services
500001 Hyderabad, Andhra Pradesh
₹75000 Monthly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading provider of home healthcare services, is looking for a compassionate and experienced Senior Care Manager to lead their remote care coordination team. This is a fully remote position, allowing you to make a profound difference in the lives of clients from the comfort of your home. The successful candidate will oversee a team of care coordinators, ensuring the delivery of high-quality, personalized care plans for elderly and vulnerable individuals. You will be responsible for client assessments, care plan development, team supervision, and liaising with families and healthcare professionals.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a team of remote care coordinators, providing guidance, support, and performance feedback.
- Conduct comprehensive client assessments to determine care needs and develop personalized care plans.
- Oversee the implementation and ongoing management of care plans, ensuring client satisfaction and safety.
- Liaise with families, healthcare providers, and other stakeholders to ensure coordinated and holistic care.
- Monitor client progress and make necessary adjustments to care plans.
- Ensure compliance with all relevant healthcare regulations and company policies.
- Manage scheduling and coordination of caregivers and support services.
- Handle client inquiries and resolve any issues or concerns promptly and professionally.
- Maintain accurate and confidential client records.
- Train new care coordinators on company procedures and best practices.
- Contribute to the development and improvement of care delivery strategies.
- Bachelor's degree in Nursing, Social Work, Gerontology, or a related healthcare field. A Master's degree is preferred.
- Minimum of 6 years of experience in healthcare management, elder care, or social services, with at least 3 years in a supervisory or management role.
- Proven experience in developing and implementing care plans.
- Strong understanding of healthcare regulations and compliance standards.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using healthcare management software and remote communication tools.
- Ability to empathize with clients and families and provide compassionate support.
- Strong organizational and problem-solving abilities.
- Ability to work independently and manage a remote team effectively.
- Certification in Gerontology or a related specialty is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Manager, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
2
Manager, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The **Field Medical Excellence Operations Manager** plays a critical role in providing **operational support, systems management, and data-driven insight generation** to advance the effectiveness of Amgen's Field Medical teams. The role focuses on ensuring excellence in CRM platform operations, training delivery, system enhancements, analytics generation, and process continuity across global teams.
Reporting to the Senior Manager, Field Medical Excellence Operations at AIN, this position supports daily operations, system optimization, and user experience. The ideal candidate demonstrates technical depth, a continuous improvement mindset, stakeholder engagement capabilities, and a high commitment to quality and compliance.
**Roles and Responsibilities:**
+ Provide **routine support for Field Medical systems and operations** , including issue resolution and end-user guidance.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Execute CRM platform operations: data integration, Global user support, configuration, access control, and release management.
+ Lead **enhancement initiatives and platform upgrades** , including impact assessment of system dependencies.
+ Develop and update training materials (FAQs, manuals, quick reference guides, video tutorials).
+ Maintain compliance with SOPs and documentation requirements including system architecture and data flows.
+ Collaborate with IS teams on **access management and user role assignments** .
+ Design, develop, and optimize **SQL queries** and reporting outputs; validate data accuracy.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Conduct **UAT support** for dashboards and CRM enhancements.
+ Drive KTLO (Keep the Lights On) activities to ensure continuity and stability of systems and reporting tools.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
+ Perform **data quality audits** , including deduplication of CRM records and maintenance of lists of values (LOVs).
+ Create operational dashboards and generate business insights through data visualization tools (e.g., Tableau, Smartsheet).
+ Manage ad hoc stakeholder requests and operational reporting.
+ Support mentoring of junior team members and provide oversight for assigned capability activities.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Working knowledge of CRM platforms (e.g., Veeva CRM, Salesforce)
+ Experience with SQL and relational databases; strong data interpretation skills
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Knowledge of system documentation, lifecycle management, and compliance processes
+ Technical writing and training development capabilities
+ Familiarity with analytics platforms (e.g., Tableau, Smartsheet, SharePoint)
+ Experience with quality control, UAT practices, and system performance testing
+ Effective cross-functional communication skills
+ Understanding of medical systems operations (MSO) and stakeholder needs
+ Ability to oversee platform KPIs and field medical technology metrics
+ Demonstrated team leadership and resource mentoring
**Competencies:**
+ Project Execution & Ownership: Demonstrates accountability in owning deliverables and meeting objectives across operational systems and data-related initiatives.
+ Technical Proficiency: Applies knowledge of CRM systems, SQL/data structures, and analytics tools to solve business problems and support systems integrity.
+ Operational Thinking: Applies understanding of workflows, system dependencies, and process interconnectivity to drive consistency and compliance.
+ Communication Skills: Communicates effectively across teams and technical/non-technical audiences, both in writing and verbally.
+ Cross-functional Collaboration: Builds productive relationships across functions including Medical Affairs, IS, and analytics stakeholders.
+ Continuous Improvement Mindset: Identifies inefficiencies and proactively recommends or implements process and system enhancements.
+ Customer Focus: Understands user needs and delivers support, training, and tools that improve user experience and engagement.
+ Team Support & Mentorship: Supports peers and junior staff by sharing knowledge, leading by example, and offering guidance.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The **Field Medical Excellence Operations Manager** plays a critical role in providing **operational support, systems management, and data-driven insight generation** to advance the effectiveness of Amgen's Field Medical teams. The role focuses on ensuring excellence in CRM platform operations, training delivery, system enhancements, analytics generation, and process continuity across global teams.
Reporting to the Senior Manager, Field Medical Excellence Operations at AIN, this position supports daily operations, system optimization, and user experience. The ideal candidate demonstrates technical depth, a continuous improvement mindset, stakeholder engagement capabilities, and a high commitment to quality and compliance.
**Roles and Responsibilities:**
+ Provide **routine support for Field Medical systems and operations** , including issue resolution and end-user guidance.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Execute CRM platform operations: data integration, Global user support, configuration, access control, and release management.
+ Lead **enhancement initiatives and platform upgrades** , including impact assessment of system dependencies.
+ Develop and update training materials (FAQs, manuals, quick reference guides, video tutorials).
+ Maintain compliance with SOPs and documentation requirements including system architecture and data flows.
+ Collaborate with IS teams on **access management and user role assignments** .
+ Design, develop, and optimize **SQL queries** and reporting outputs; validate data accuracy.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Conduct **UAT support** for dashboards and CRM enhancements.
+ Drive KTLO (Keep the Lights On) activities to ensure continuity and stability of systems and reporting tools.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
+ Perform **data quality audits** , including deduplication of CRM records and maintenance of lists of values (LOVs).
+ Create operational dashboards and generate business insights through data visualization tools (e.g., Tableau, Smartsheet).
+ Manage ad hoc stakeholder requests and operational reporting.
+ Support mentoring of junior team members and provide oversight for assigned capability activities.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Working knowledge of CRM platforms (e.g., Veeva CRM, Salesforce)
+ Experience with SQL and relational databases; strong data interpretation skills
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Knowledge of system documentation, lifecycle management, and compliance processes
+ Technical writing and training development capabilities
+ Familiarity with analytics platforms (e.g., Tableau, Smartsheet, SharePoint)
+ Experience with quality control, UAT practices, and system performance testing
+ Effective cross-functional communication skills
+ Understanding of medical systems operations (MSO) and stakeholder needs
+ Ability to oversee platform KPIs and field medical technology metrics
+ Demonstrated team leadership and resource mentoring
**Competencies:**
+ Project Execution & Ownership: Demonstrates accountability in owning deliverables and meeting objectives across operational systems and data-related initiatives.
+ Technical Proficiency: Applies knowledge of CRM systems, SQL/data structures, and analytics tools to solve business problems and support systems integrity.
+ Operational Thinking: Applies understanding of workflows, system dependencies, and process interconnectivity to drive consistency and compliance.
+ Communication Skills: Communicates effectively across teams and technical/non-technical audiences, both in writing and verbally.
+ Cross-functional Collaboration: Builds productive relationships across functions including Medical Affairs, IS, and analytics stakeholders.
+ Continuous Improvement Mindset: Identifies inefficiencies and proactively recommends or implements process and system enhancements.
+ Customer Focus: Understands user needs and delivers support, training, and tools that improve user experience and engagement.
+ Team Support & Mentorship: Supports peers and junior staff by sharing knowledge, leading by example, and offering guidance.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
3
Senior Manager, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Senior Manager is accountable for the
strategic development, execution, and implementation of operational capabilities supporting Amgen's Field Medical Excellence team. This position plays a critical role in driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation, ensuring alignment with Amgen's global medical strategy.
Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team, this global role will deliver impact by enabling **standardized, optimized, and compliant operations** that support field team effectiveness across regions.
The ideal candidate will demonstrate **strong project and people leadership** , deep expertise in CRM operations (particularly Veeva or equivalent platforms), a data-driven mindset, and the ability to **drive process improvement, automation, and innovation** . Experience working in a regulated, compliance-driven environment with a focus on **change management and digital enablement** is essential.
Excellence, quality, traceability, transparency, and a culture of continuous improvement are foundational to success in this role. Deliverables must embody Amgen's core values, drive operational rigor, ensure stakeholder trust, and maintain the highest standards of ethics and collaboration.
**Roles and Responsibilities:**
+ Lead and mentor the **Field Medical Systems and Operations** team in India, fostering a high-performing, engaged culture.
+ Drive performance management for Field Medical including **process standardization, platform optimization** , and delivery of **high-impact analytics solutions** .
+ Oversee **daily CRM platform operations** -including Global user support, issue resolution, configuration, release management, and integration with other systems.
+ Lead onboarding, **training** , and change management efforts for field medical teams and business stakeholders related to CRM and other platforms.
+ Identify and implement **automation opportunities** , enable **self-service reporting** , and enhance user experience.
+ Manage **Access Management** for all relevant systems, ensuring security, compliance, and audit-readiness.
+ Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations.
+ Lead **territory management** , field team onboarding, and ongoing CRM user support.
+ Generate **insights through dashboards and analytics** to inform leadership decision-making.
+ Partner with global audit teams, providing required reporting and documentation in support of inspection readiness.
+ Lead **User Acceptance Testing (UAT)** for regional enhancements and collaborate on production release cycles.
+ Ensure effective communication of **project statuses, platform changes, performance metrics, and innovations** across diverse audiences through various internal channels.
+ Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation.
+ Recruit, hire, develop, and retain top talent to build a future-ready operations team.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Doctorate degree & 8 years of directly related industry experience OR
+ Master's degree & 12 years of directly related industry experience OR
+ 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
**Functional Skills:**
**Preferred Qualifications:**
+ Advanced degree in life science, computer science, business, or related discipline
+ 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology
+ 5+ years of experience with Salesforce, Veeva CRM, or similar technology platforms
+ 3+ years of operations experience in the pharmaceutical or life sciences technology industry
+ Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
+ Previous management of direct reports and oversight of information system vendors
+ Understanding of the medical affairs, drug development, and commercialization process
+ Experience in managing teams and delivering projects.
+ Strong understanding of principles of customer service and consulting
+ Stakeholder and Resource Management experience
**Competencies:**
+ Effective at managing complex teams of professionals
+ Successfully navigates highly matrixed environment
+ Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution
+ Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings
+ Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues
+ Deep focus on customer service through solution delivery
+ Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes
+ Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded
+ Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The Field Medical Excellence Operations Senior Manager is accountable for the
strategic development, execution, and implementation of operational capabilities supporting Amgen's Field Medical Excellence team. This position plays a critical role in driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation, ensuring alignment with Amgen's global medical strategy.
Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team, this global role will deliver impact by enabling **standardized, optimized, and compliant operations** that support field team effectiveness across regions.
The ideal candidate will demonstrate **strong project and people leadership** , deep expertise in CRM operations (particularly Veeva or equivalent platforms), a data-driven mindset, and the ability to **drive process improvement, automation, and innovation** . Experience working in a regulated, compliance-driven environment with a focus on **change management and digital enablement** is essential.
Excellence, quality, traceability, transparency, and a culture of continuous improvement are foundational to success in this role. Deliverables must embody Amgen's core values, drive operational rigor, ensure stakeholder trust, and maintain the highest standards of ethics and collaboration.
**Roles and Responsibilities:**
+ Lead and mentor the **Field Medical Systems and Operations** team in India, fostering a high-performing, engaged culture.
+ Drive performance management for Field Medical including **process standardization, platform optimization** , and delivery of **high-impact analytics solutions** .
+ Oversee **daily CRM platform operations** -including Global user support, issue resolution, configuration, release management, and integration with other systems.
+ Lead onboarding, **training** , and change management efforts for field medical teams and business stakeholders related to CRM and other platforms.
+ Identify and implement **automation opportunities** , enable **self-service reporting** , and enhance user experience.
+ Manage **Access Management** for all relevant systems, ensuring security, compliance, and audit-readiness.
+ Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations.
+ Lead **territory management** , field team onboarding, and ongoing CRM user support.
+ Generate **insights through dashboards and analytics** to inform leadership decision-making.
+ Partner with global audit teams, providing required reporting and documentation in support of inspection readiness.
+ Lead **User Acceptance Testing (UAT)** for regional enhancements and collaborate on production release cycles.
+ Ensure effective communication of **project statuses, platform changes, performance metrics, and innovations** across diverse audiences through various internal channels.
+ Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation.
+ Recruit, hire, develop, and retain top talent to build a future-ready operations team.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Doctorate degree & 8 years of directly related industry experience OR
+ Master's degree & 12 years of directly related industry experience OR
+ 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
**Functional Skills:**
**Preferred Qualifications:**
+ Advanced degree in life science, computer science, business, or related discipline
+ 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology
+ 5+ years of experience with Salesforce, Veeva CRM, or similar technology platforms
+ 3+ years of operations experience in the pharmaceutical or life sciences technology industry
+ Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
+ Previous management of direct reports and oversight of information system vendors
+ Understanding of the medical affairs, drug development, and commercialization process
+ Experience in managing teams and delivering projects.
+ Strong understanding of principles of customer service and consulting
+ Stakeholder and Resource Management experience
**Competencies:**
+ Effective at managing complex teams of professionals
+ Successfully navigates highly matrixed environment
+ Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution
+ Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings
+ Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues
+ Deep focus on customer service through solution delivery
+ Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes
+ Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded
+ Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
4
Senior Associate, Field Medical Excellence Operations
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
This advertiser has chosen not to accept applicants from your region.
5
Emergency Medical Technician (EMT) – Ambulance
600073 Tambaram, Tamil Nadu
Cynosure Corporate Solutions
Posted 16 days ago
Job Viewed
Job Description
Key Responsibilities: Respond promptly to emergency calls and provide basic and advanced life support (BLS/ALS)as required.Assess patient condition, record vital signs, and administer first aid or emergency medical treatment.Safely transport patients to the appropriate healthcare facility while ensuring continuous monitoring.Assist doctors and nurses in emergency procedures during transit and upon arrival.Maintain ambulance equipment, medicines, and supplies in ready-to-use condition.Ensure proper documentation of patient details, treatment provided, and ambulance reports.Follow infection control and safety protocols at all times.Coordinate effectively with hospital emergency departments and other medical staff.Requirements: Education: Diploma / Certificate in Emergency Medical Technician (EMT) from a recognized institute.Experience: 2–3 years of experience as an EMT in a hospital or ambulance service.Proficiency in emergency response, first aid, and patient stabilization techniques.Ability to handle stressful situations calmly and professionally.Strong communication and teamwork skills.Basic knowledge of medical equipment operation and maintenance.Willingness to work in shifts and handle emergency calls at any time
This advertiser has chosen not to accept applicants from your region.
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About the latest Medical field Jobs in India !
6
Medical Records Technician
Dr. Moopens Medical College
Posted 23 days ago
Job Viewed
Job Description
Company Overview
Dr. Moopens Medical College is a prominent institution in the Hospital & Health Care industry, located in Meppadi, Wayanad, Kerala. With a workforce of employees, the college is dedicated to providing exceptional medical education and healthcare services. For more details, visit our website at
Job Overview
We are seeking a Medical Records Technician to join our team at Dr. Moopens Medical College in Wayanad. This is a full-time position suitable for candidates with 1 to 2 years of experience. The ideal candidate will have proficiency in handling electronic health records and managing health information efficiently.
Qualifications and Skills
- Diploma/Degree/Masters in Medical records.
- Proficiency in electronic health records systems for efficient medical data management (Mandatory skill).
- Accurate data entry skills to ensure precise recording and updating of patient information (Mandatory skill).
- Understanding of health information management principles to maintain and organize health records effectively (Mandatory skill).
- Knowledge and application of ICD-10 coding standards to ensure accurate diagnosis and billing processes.
- Experience with medical billing software for processing and tracking healthcare billing operations.
- Familiarity with HIPAA compliance standards to guarantee patient information privacy and security.
- Good command of Microsoft Office Suite to support various administrative tasks and report generation.
- Attention to quality assurance for ensuring accuracy and consistency of medical records and documentation.
Roles and Responsibilities
- Manage and maintain accurate and up-to-date electronic health records for all patients.
- Input, process, and verify the integrity of patient data into EHR systems effectively.
- Collaborate with medical staff to ensure accurate and complete documentation of patient information.
- Adhere to HIPAA guidelines to maintain confidentiality and organization of patient health information.
- Assist in the coding and classification of diseases, procedures, and other medical information according to ICD-10 standards.
- Analyze and review medical records for accuracy, completeness, and quality assurance purposes.
- Support billing operations by ensuring correct and timely submission of claims and insurance requirements.
- Participate in ongoing training and development to stay current with EHR systems and healthcare industry standards.
This advertiser has chosen not to accept applicants from your region.
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Medical Records Technician
Chikkaballapur, Karnataka
Refining Skills Academy
Posted 23 days ago
Job Viewed
Job Description
Medical Records Technician
Why Join Us?
Key Responsibilities:
What We Offer:
Location: Muddenahalli, Chikkaballapur, Karnataka
Experience: Minimum 2 years in hospital medical records or health information management
Qualification: Diploma or Degree in Medical Records Technology / Health Information Management
Employment Type: Full-time | 6-day workweek
Why Join Us?
At SMSIMSR , accurate and timely medical documentation is at the heart of effective and ethical patient care . As a Medical Records Technician , youll play a key role in organizing and maintaining patient records , supporting clinical departments, and ensuring compliance with regulatory and data protection standards .
This is an excellent opportunity for someone with attention to detail and familiarity with hospital systems , looking to contribute to a healthcare institution focused on service, learning, and transparency .
Key Responsibilities:
Maintain and update electronic and physical medical records of inpatients and outpatients
Ensure accuracy, completeness, and timely entry of patient information into the hospital database
Support clinical departments, insurance teams, and administrative units in retrieving patient records
Ensure strict confidentiality and compliance with data privacy protocols and hospital policies
Work with doctors and nurses to clarify case details, discharge summaries, and missing documentation
Organize medical record files, reports, X-ray films, and lab reports in structured formats
Assist in internal audits, data requests, and statutory inspections
Maintain records in compliance with NMC, NABH, and health authority guidelines
What We Offer:
Structured, process-driven work environment
Exposure to hospital health information systems (HIS)
Opportunities for skill development in hospital informatics and compliance
Housing and other benefits discussed during hiring
If you are an organized and detail-oriented professional passionate about supporting healthcare operations, apply now!
This advertiser has chosen not to accept applicants from your region.
8
Sr. Patient Financial Services - Healthcare (RCM), Healthcare
Hyderabad, Andhra Pradesh
Amazon
Posted today
Job Viewed
Job Description
Description
The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.
As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.
As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Patient Financial Services Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team, you will be working in the Revenue Cycle Team ensuring that our members get the best billing experience available. Patient Financial Services Analysts help us to attain this goal by assisting administrators with member inquiries and doing pro-active reach outs to members with large balances.
Key job responsibilities
- Proactively reaching out to patients with open balances and assisting them with payment options
- Assisting admins with our member's billing needs via 1Life's tasking system to provide the best customer service
- Educating admins and patients to better understand health insurance benefits through open balances
- Answering patient inquiries for complex billing cases and questions
- Investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools
- Reaching out to patients when bill payments were unable to be processed (i.e. bounced checks, declined cc's) to offer options for resolution
- Supporting One Medical through processes aimed at empowering our patients to resolve any financial responsibilities
- Reviewing and reconciling patient and insurance balances for accuracy
- Managing the member statement process, by ensuring bills are efficiently and accurately sent
- Maintaining service level agreements in response time to admins and patients
Basic Qualifications
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Preferred Qualifications
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers and report financial results. Amazon is quickly building the Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.
As part of the Amazon Healthcare Global Finance Operations Services team, you will find yourself working with exceptionally talented and determined people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon HealthCare, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.
As we continue to grow and scale our ability to provide innovative primary care across the country, the teams that support this critical work are growing as well. Amazon Healthcare is seeking to hire Patient Financial Services Specialists for the Revenue Cycle team. As a member of the Revenue Cycle team, you will be working in the Revenue Cycle Team ensuring that our members get the best billing experience available. Patient Financial Services Analysts help us to attain this goal by assisting administrators with member inquiries and doing pro-active reach outs to members with large balances.
Key job responsibilities
- Proactively reaching out to patients with open balances and assisting them with payment options
- Assisting admins with our member's billing needs via 1Life's tasking system to provide the best customer service
- Educating admins and patients to better understand health insurance benefits through open balances
- Answering patient inquiries for complex billing cases and questions
- Investigating claims through insurance to ensure they were processed according to the patient benefit plan via internal tools
- Reaching out to patients when bill payments were unable to be processed (i.e. bounced checks, declined cc's) to offer options for resolution
- Supporting One Medical through processes aimed at empowering our patients to resolve any financial responsibilities
- Reviewing and reconciling patient and insurance balances for accuracy
- Managing the member statement process, by ensuring bills are efficiently and accurately sent
- Maintaining service level agreements in response time to admins and patients
Basic Qualifications
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Preferred Qualifications
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
9