26 Medical Operations jobs in India

**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The **Field Medical Excellence Operations Manager** plays a critical role in providing **operational support, systems management, and data-driven insight generation** to advance the effectiveness of Amgen's Field Medical teams. The role focuses on ensuring excellence in CRM platform operations, training delivery, system enhancements, analytics generation, and process continuity across global teams.
Reporting to the Senior Manager, Field Medical Excellence Operations at AIN, this position supports daily operations, system optimization, and user experience. The ideal candidate demonstrates technical depth, a continuous improvement mindset, stakeholder engagement capabilities, and a high commitment to quality and compliance.
**Roles and Responsibilities:**
+ Provide **routine support for Field Medical systems and operations** , including issue resolution and end-user guidance.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Execute CRM platform operations: data integration, Global user support, configuration, access control, and release management.
+ Lead **enhancement initiatives and platform upgrades** , including impact assessment of system dependencies.
+ Develop and update training materials (FAQs, manuals, quick reference guides, video tutorials).
+ Maintain compliance with SOPs and documentation requirements including system architecture and data flows.
+ Collaborate with IS teams on **access management and user role assignments** .
+ Design, develop, and optimize **SQL queries** and reporting outputs; validate data accuracy.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Conduct **UAT support** for dashboards and CRM enhancements.
+ Drive KTLO (Keep the Lights On) activities to ensure continuity and stability of systems and reporting tools.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
+ Perform **data quality audits** , including deduplication of CRM records and maintenance of lists of values (LOVs).
+ Create operational dashboards and generate business insights through data visualization tools (e.g., Tableau, Smartsheet).
+ Manage ad hoc stakeholder requests and operational reporting.
+ Support mentoring of junior team members and provide oversight for assigned capability activities.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Master's degree & 4 years of directly related industry experience OR
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Working knowledge of CRM platforms (e.g., Veeva CRM, Salesforce)
+ Experience with SQL and relational databases; strong data interpretation skills
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Knowledge of system documentation, lifecycle management, and compliance processes
+ Technical writing and training development capabilities
+ Familiarity with analytics platforms (e.g., Tableau, Smartsheet, SharePoint)
+ Experience with quality control, UAT practices, and system performance testing
+ Effective cross-functional communication skills
+ Understanding of medical systems operations (MSO) and stakeholder needs
+ Ability to oversee platform KPIs and field medical technology metrics
+ Demonstrated team leadership and resource mentoring
**Competencies:**
+ Project Execution & Ownership: Demonstrates accountability in owning deliverables and meeting objectives across operational systems and data-related initiatives.
+ Technical Proficiency: Applies knowledge of CRM systems, SQL/data structures, and analytics tools to solve business problems and support systems integrity.
+ Operational Thinking: Applies understanding of workflows, system dependencies, and process interconnectivity to drive consistency and compliance.
+ Communication Skills: Communicates effectively across teams and technical/non-technical audiences, both in writing and verbally.
+ Cross-functional Collaboration: Builds productive relationships across functions including Medical Affairs, IS, and analytics stakeholders.
+ Continuous Improvement Mindset: Identifies inefficiencies and proactively recommends or implements process and system enhancements.
+ Customer Focus: Understands user needs and delivers support, training, and tools that improve user experience and engagement.
+ Team Support & Mentorship: Supports peers and junior staff by sharing knowledge, leading by example, and offering guidance.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Our client, a premier medical spa dedicated to providing high-quality beauty and wellness services, is seeking an experienced and highly skilled Lead Aesthetician for their Thane, Maharashtra, IN location. This role demands a professional with a deep understanding of skincare treatments, a passion for client care, and the ability to lead a team of aestheticians. You will be responsible for delivering exceptional aesthetic services, maintaining the highest standards of hygiene and client safety, and contributing to the overall success of the spa's operations. The ideal candidate will possess advanced knowledge of cosmetic procedures, a strong client base, and leadership capabilities.

Key Responsibilities:

• Perform a wide range of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, and laser therapies.
• Conduct thorough skin assessments and develop personalized treatment plans for clients.
• Educate clients on skincare concerns, treatment options, and at-home care routines.
• Lead and mentor a team of aestheticians, providing training and performance feedback.
• Ensure adherence to strict hygiene, sterilization, and safety protocols.
• Manage inventory of aesthetic supplies and order new products as needed.
• Maintain accurate client records and treatment documentation.
• Promote spa services and retail products to clients, driving sales revenue.
• Stay updated on the latest advancements, techniques, and products in the beauty and wellness industry.
• Contribute to the development and refinement of spa services and protocols.
• Handle client inquiries and resolve any issues to ensure maximum client satisfaction.

This is an on-site position, requiring your presence at our client's state-of-the-art facility in Thane. Our client is committed to providing a luxurious and rejuvenating experience for every client and fostering a supportive and professional work environment for their staff. If you are a dedicated professional with a passion for enhancing natural beauty and leading a talented team, this is an exceptional opportunity. You will be instrumental in maintaining the spa's reputation for excellence and ensuring clients receive the highest level of care. We are looking for a motivated individual who can inspire confidence and deliver outstanding results.

Our client, a premier medical spa, is seeking a highly skilled and experienced Lead Aesthetician to oversee and elevate their aesthetic treatment services. This role is perfect for a passionate professional looking to combine their advanced skincare expertise with leadership responsibilities. You will be responsible for providing a wide range of advanced aesthetic treatments, mentoring junior staff, maintaining exceptional client experiences, and contributing to the overall operational success of the clinic. The ideal candidate has a comprehensive understanding of dermatological principles, advanced treatment modalities, and a commitment to delivering personalized, results-driven care. This position involves direct client interaction and hands-on treatment delivery in our state-of-the-art facility located in **Coimbatore, Tamil Nadu, IN**.

Key Responsibilities:

• Perform a variety of advanced aesthetic treatments, including facials, chemical peels, microdermabrasion, laser treatments, and injectables (if certified and within scope).
• Conduct thorough skin consultations to assess client needs and develop customized treatment plans.
• Educate clients on skincare regimens, product recommendations, and post-treatment care to ensure optimal results.
• Mentor and train junior aestheticians, providing guidance on techniques, client management, and service protocols.
• Ensure adherence to all safety, hygiene, and sanitation standards in accordance with medical spa regulations.
• Manage inventory of skincare products and treatment supplies, placing orders as needed.
• Assist in developing and implementing new treatment protocols and service offerings.
• Contribute to marketing initiatives and client retention programs.
• Maintain detailed client records and track treatment progress.
• Foster a positive and professional atmosphere for both clients and staff.

Qualifications:

• Licensed Aesthetician with a valid certification recognized in Tamil Nadu.
• Minimum of 5 years of experience as a practicing aesthetician, with at least 2 years in a lead or supervisory role.
• Extensive knowledge and practical experience with a wide range of medical-grade skincare treatments and technologies.
• Strong understanding of dermatology, skin physiology, and common skin concerns.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Demonstrated leadership and training abilities.
• Experience with cosmetic injectables (e.g., Botox, fillers) is a significant asset.
• Passion for continuous learning and staying updated on the latest aesthetic trends and innovations.
• Professional demeanor and a strong commitment to client satisfaction.
• Ability to work effectively in a fast-paced, client-focused environment in **Coimbatore, Tamil Nadu, IN**.

Our client, a prestigious medical spa renowned for its advanced treatments and client-centric approach, is seeking an experienced and highly skilled Lead Aesthetician to manage its operations in Mumbai. This role is perfect for a passionate professional who excels in providing top-tier skincare treatments and possesses strong leadership qualities. You will be responsible for delivering a comprehensive range of aesthetic services, including facials, chemical peels, microdermabrasion, laser treatments, and other advanced skincare procedures.

As the Lead Aesthetician, you will also play a crucial role in client consultations, developing personalized treatment plans, and ensuring client satisfaction and retention. You will guide and mentor junior aestheticians, oversee inventory management for skincare products, and ensure adherence to the highest standards of hygiene and safety protocols. The ideal candidate has a comprehensive understanding of dermatological principles, advanced skincare technologies, and a commitment to continuous learning. Excellent interpersonal skills are essential for building strong rapport with clients and fostering a positive team environment.

Responsibilities:

• Perform a wide range of advanced aesthetic treatments and skincare procedures with precision and care.
• Conduct thorough client consultations, assess skin conditions, and develop customized treatment plans.
• Educate clients on skincare best practices and recommend appropriate products for home use.
• Lead and train a team of aestheticians, providing guidance and feedback to ensure service excellence.
• Oversee the scheduling of appointments and manage client records efficiently.
• Maintain a high level of knowledge regarding skincare ingredients, product lines, and emerging technologies.
• Ensure the spa environment is immaculate, adhering to all health, safety, and sanitation regulations.
• Manage inventory of aesthetic supplies and skincare products, placing orders as needed.
• Contribute to the spa's marketing efforts and client retention programs.
• Stay updated on industry trends and participate in ongoing professional development.

This is a rewarding opportunity to work in a high-end wellness environment, utilizing your expertise to enhance clients' well-being and confidence. You will be part of a supportive and professional team dedicated to delivering exceptional beauty and wellness experiences. We are looking for an individual with a genuine passion for skincare and a commitment to client care. The position is located in Mumbai, Maharashtra, IN , requiring on-site presence.

Qualifications:

• Certified Aesthetician with relevant professional certifications.
• Minimum of 5 years of experience as a practicing aesthetician, with at least 2 years in a senior or lead role.
• Proficiency in performing advanced skincare treatments, including peels, microdermabrasion, and laser therapies.
• Knowledge of dermatological conditions and their treatment.
• Excellent client consultation and communication skills.
• Strong leadership and team mentoring abilities.
• Understanding of spa operations and inventory management.
• A passion for skincare and a commitment to client satisfaction.
• Familiarity with medical-grade skincare products and equipment.

Our client is seeking a highly skilled and experienced Senior Aesthetician to lead their premium medical spa. This is an on-site position, requiring full-time dedication to client care and operational excellence within the facility. You will be responsible for providing a comprehensive range of advanced skincare treatments, consultations, and personalized care plans to a discerning clientele. The ideal candidate will possess extensive knowledge of dermatological principles, advanced facial techniques, and the safe operation of various aesthetic equipment, such as lasers, micro-needling devices, and chemical peels. You should have a proven ability to diagnose skin conditions accurately and recommend effective treatment protocols. A strong focus on client satisfaction, retention, and building long-term relationships is paramount. Your role will involve not only providing exceptional treatments but also mentoring junior aestheticians, contributing to staff training, and ensuring compliance with all hygiene and safety standards. You will stay abreast of the latest trends and innovations in the beauty and wellness industry, recommending new services and products to enhance the spa's offerings. Excellent communication, interpersonal, and customer service skills are essential. This position offers a significant opportunity to work with cutting-edge technology and high-quality products in a luxurious environment. You will play a pivotal role in maintaining the spa's reputation for excellence and delivering transformative results for clients. The successful candidate will be passionate about skincare, committed to continuous learning, and dedicated to providing a superior client experience. Your ability to create a relaxing and professional atmosphere will be highly valued. This role requires a meticulous approach to treatment execution and a deep understanding of client needs and expectations. Join a leading establishment in the beauty and wellness sector and elevate your career.

Responsibilities:

• Perform a wide range of advanced aesthetic treatments, including facials, peels, and laser therapies.
• Conduct thorough skin analysis and provide personalized treatment recommendations.
• Develop and implement customized skincare plans for clients.
• Educate clients on proper skincare practices and product usage.
• Operate and maintain various aesthetic equipment safely and effectively.
• Mentor and train junior aesthetician staff.
• Ensure strict adherence to hygiene, sanitation, and safety protocols.
• Manage client appointments and maintain detailed client records.
• Stay updated on new trends, techniques, and products in the aesthetic industry.

Qualifications:

• Extensive experience as a licensed Aesthetician, with a specialization in advanced treatments.
• Proven expertise in performing a variety of aesthetic procedures, including laser treatments, chemical peels, and micro-needling.
• In-depth knowledge of skin anatomy, physiology, and common dermatological conditions.
• Excellent client consultation and communication skills.
• Proficiency in using advanced aesthetic equipment.
• Certification in relevant aesthetic procedures is highly desirable.
• Strong commitment to client satisfaction and ethical practice.
• Diploma or equivalent certification in Aesthetics.

Our client is seeking a highly skilled and client-focused Senior Clinical Aesthetician to lead operations at their premium medical spa located in Mumbai, Maharashtra, IN . This role is perfect for a seasoned professional with a passion for advanced skincare and a commitment to delivering exceptional client experiences. You will be responsible for performing a wide range of aesthetic treatments, including advanced facials, chemical peels, microdermabrasion, laser treatments, and injectables (under physician supervision, where applicable). A key aspect of this role involves conducting thorough skin analysis, recommending personalized treatment plans, and educating clients on skincare regimens and product usage. The Senior Aesthetician will also be involved in managing spa inventory, ensuring compliance with hygiene and safety standards, and providing training and mentorship to junior aesthetician staff. Building and maintaining a loyal client base through outstanding service and results is paramount. The ideal candidate will possess in-depth knowledge of dermatological conditions, various cosmetic ingredients, and the latest advancements in aesthetic technology. Excellent communication and interpersonal skills are essential for building rapport with clients and collaborating effectively with the medical team. This position offers a fantastic opportunity to work in a sophisticated medical spa environment, utilizing cutting-edge techniques and products. Responsibilities:

• Perform advanced aesthetic treatments including facials, peels, microdermabrasion, and laser therapies.
• Conduct comprehensive skin assessments and develop personalized treatment plans.
• Educate clients on skincare concerns, treatment options, and home care routines.
• Administer injectables (e.g., Botox, fillers) under physician supervision, if qualified.
• Maintain client records and track treatment progress.
• Recommend and sell skincare products.
• Ensure the highest standards of cleanliness and sanitation in treatment rooms.
• Stay updated on industry trends, new treatments, and technologies.
• Train and mentor junior aesthetician staff.
• Manage spa inventory and order supplies as needed.
• Provide exceptional customer service to ensure client satisfaction.

Qualifications:

• Certification from a reputable aesthetician school or program.
• Minimum of 5 years of experience as a licensed aesthetician, with significant experience in a clinical or medical spa setting.
• Proficiency in a wide range of aesthetic treatments and technologies.
• Knowledge of cosmetic ingredients, skin physiology, and common dermatological concerns.
• Excellent communication, interpersonal, and customer service skills.
• Ability to build strong client relationships and provide personalized recommendations.
• Understanding of medical spa operations and safety protocols.
• Aesthetician license in accordance with local regulations.
• Experience with laser treatments and chemical peels is essential.
• Passion for skincare and continuous learning in the field.

**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Senior Manager is accountable for the
strategic development, execution, and implementation of operational capabilities supporting Amgen's Field Medical Excellence team. This position plays a critical role in driving operational excellence, performance management, CRM platform delivery, analytics enablement, and digital innovation, ensuring alignment with Amgen's global medical strategy.
Reporting to the Executive Director of Field Medical Excellence and partnering with the Field Medical Excellence Field Systems and Capabilities team, this global role will deliver impact by enabling **standardized, optimized, and compliant operations** that support field team effectiveness across regions.
The ideal candidate will demonstrate **strong project and people leadership** , deep expertise in CRM operations (particularly Veeva or equivalent platforms), a data-driven mindset, and the ability to **drive process improvement, automation, and innovation** . Experience working in a regulated, compliance-driven environment with a focus on **change management and digital enablement** is essential.
Excellence, quality, traceability, transparency, and a culture of continuous improvement are foundational to success in this role. Deliverables must embody Amgen's core values, drive operational rigor, ensure stakeholder trust, and maintain the highest standards of ethics and collaboration.
**Roles and Responsibilities:**
+ Lead and mentor the **Field Medical Systems and Operations** team in India, fostering a high-performing, engaged culture.
+ Drive performance management for Field Medical including **process standardization, platform optimization** , and delivery of **high-impact analytics solutions** .
+ Oversee **daily CRM platform operations** -including Global user support, issue resolution, configuration, release management, and integration with other systems.
+ Lead onboarding, **training** , and change management efforts for field medical teams and business stakeholders related to CRM and other platforms.
+ Identify and implement **automation opportunities** , enable **self-service reporting** , and enhance user experience.
+ Manage **Access Management** for all relevant systems, ensuring security, compliance, and audit-readiness.
+ Develop and maintain training materials, technology documentation, and SOPs related to CRM and field medical operations.
+ Lead **territory management** , field team onboarding, and ongoing CRM user support.
+ Generate **insights through dashboards and analytics** to inform leadership decision-making.
+ Partner with global audit teams, providing required reporting and documentation in support of inspection readiness.
+ Lead **User Acceptance Testing (UAT)** for regional enhancements and collaborate on production release cycles.
+ Ensure effective communication of **project statuses, platform changes, performance metrics, and innovations** across diverse audiences through various internal channels.
+ Champion digital capabilities and technologies, positioning the team as a leader in field medical innovation.
+ Recruit, hire, develop, and retain top talent to build a future-ready operations team.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Doctorate degree & 8 years of directly related industry experience OR
+ Master's degree & 12 years of directly related industry experience OR
+ 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
**Functional Skills:**
**Preferred Qualifications:**
+ Advanced degree in life science, computer science, business, or related discipline
+ 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology
+ 5+ years of experience with Salesforce, Veeva CRM, or similar technology platforms
+ 3+ years of operations experience in the pharmaceutical or life sciences technology industry
+ Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
+ Previous management of direct reports and oversight of information system vendors
+ Understanding of the medical affairs, drug development, and commercialization process
+ Experience in managing teams and delivering projects.
+ Strong understanding of principles of customer service and consulting
+ Stakeholder and Resource Management experience
**Competencies:**
+ Effective at managing complex teams of professionals
+ Successfully navigates highly matrixed environment
+ Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution
+ Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings
+ Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues
+ Deep focus on customer service through solution delivery
+ Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes
+ Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded
+ Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

**About Us:** Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
**Role Description:**
The Field Medical Excellence Operations Associate Manager supports core operational activities that enable Amgen's Field Medical teams to operate efficiently and effectively. This role focuses on reporting, user support, system documentation, and CRM maintenance, contributing to Amgen's mission of scientific excellence through high-quality operational delivery.
Reporting to the Manager or Senior Manager of Field Medical Excellence Operations, this position provides hands-on execution of training development, system testing, SharePoint management, and documentation activities. This individual will contribute to the buildout of analytics, platform adoption, and user engagement.
**Roles and Responsibilities:**
+ Execute **routine support activities** for CRM platforms (Veeva/Salesforce) and reporting tools.
+ Automate recurring tasks by identifying opportunities, developing and maintaining solutions, and ensuring efficiency, reliability, and compliance with organizational standards.
+ Develop and maintain training materials (QRGs, FAQs, manuals, and videos) to support end users.
+ Manage **mailboxes, portals** , and user requests globally, ensuring timely resolution and documentation.
+ Contribute to **system enhancement projects** through testing, impact assessment, and documentation.
+ Support **ad hoc stakeholder requests** , report generation, and data validation.
+ Build wireframes and mockups for new system features and reporting capabilities.
+ Perform basic data auditing and validation to support CRM data quality.
+ Support internal and external country specific audits with accurate data with regulatory standards and company policies.
+ Develop **SharePoint-based tools** and documentation in alignment with internal standards.
+ Assist in designing and documenting CRM processes, business workflows, and system integrations.
+ Participate in user training and onboarding activities for new field users.
+ Collaborate with cross-functional teams (e.g. Medical Data and Analytics, training, and IS partners) on platform continuity and updates.
**Basic Qualifications and Experiences:**
Advanced scientific degree:
+ Bachelor's degree & 6 years of directly related industry experience OR
+ Associates degree & 8 years of directly related industry experience
**Functional Skills:**
**Preferred Qualifications:**
+ Foundational understanding of medical systems operations (MSO)
+ Experience in report development using analytical tools such as Tableau or Smartsheet
+ Proficiency in Microsoft Excel (data analysis, reporting, automation) and PowerPoint (presentation development and storytelling)
+ Familiarity with SharePoint design, testing, and documentation
+ Strong written communication and technical documentation skills
+ Experience in training content development and system documentation
+ Exposure to system testing, QA, and validation practices
+ Knowledge of system lifecycle management and basic IT governance
+ Detail-oriented with a strong sense of ownership and follow-through
**Competencies:**
+ Execution & Delivery: Executes tasks accurately and efficiently, ensuring consistency and adherence to process requirements and timelines.
+ Learning Agility: Quickly learns new tools, systems, and procedures while seeking feedback and applying it to improve performance.
+ Documentation & Communication: Demonstrates clarity in documentation, process summaries, and training materials; communicates effectively within the team.
+ Attention to Detail: Maintains high standards in documentation, testing, and data quality efforts, reducing errors and rework.
+ Team Collaboration: Contributes to a team-oriented environment; is receptive to direction and collaborates well with others.
+ Service Orientation: Responds to end-user needs and ad hoc requests in a timely and helpful manner, fostering trust and reliability.
+ Initiative: Proactively identifies gaps or issues and surfaces them to management, offering suggestions or potential improvements.
+ Adaptability: Adjusts to changes in project scope, technology, and priorities with a flexible and positive attitude.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Key Responsibilities

1. Data Analysis & Insights

• Gather, validate, and analyze data from clinical, operational, and administrative systems.
• Build interactive reports and dashboards using Power BI , Tableau , or similar tools to present insights to leadership and stakeholders.
• Generate both routine and ad hoc analytical outputs to support business decisions and performance reviews.

2. Performance Measurement

• Develop and monitor Key Performance Indicators (KPIs) and operational metrics across clinical and research programs.
• Identify performance trends, highlight deviations, and provide actionable insights to improve efficiency and quality.
• Present data-driven findings in a clear, visual, and strategic format for leadership teams.

3. Clinical Operations & Research Support

• Support clinical operations and clinical research teams by analyzing data related to study execution, site performance, patient enrollment, and protocol adherence.
• Provide analytical inputs for resource planning, process optimization, and cost analysis.
• Collaborate with research and operations teams to improve data governance and consistency across systems.

4. Process & Quality Improvement

• Partner with cross-functional teams to evaluate workflows, identify bottlenecks, and recommend process improvements.
• Leverage data analytics to drive initiatives that improve operational efficiency , study performance , and patient outcomes .
• Contribute to continuous improvement efforts through evidence-based analysis and metric tracking.

Qualifications & Skills

• Bachelor’s or Master’s degree in Life Sciences, Healthcare, Statistics, Data Analytics , or related discipline.
• 4–6 years of experience in data analytics within clinical operations , clinical research , or healthcare domains .
• Strong proficiency in:
• Data visualization tools: Power BI, Tableau, or Qlik
• Querying languages: SQL (Python or R a plus)
• Data handling: Advanced Excel, data cleaning, and transformation techniques
• Solid understanding of clinical operations processes , KPIs, and research data frameworks.
• Excellent analytical, problem-solving, and storytelling skills with a strong attention to detail.
• Effective communicator who can translate data insights into business actions.
• Ability to work independently with minimal supervision while collaborating across diverse teams.
• Deep functional/domain Expertise/experience with CTMS (not EDC)

About Agilisium

Agilisium is the Life Sciences industry’s premier Autonomous Agentic AI and Applied AI Services Company . We reimagine, develop, and co-develop AI-engineered business processes that are autonomous, scalable, and purpose-built for Life Sciences.

Over the past decade, we’ve established deep credibility across global pharma and biotech organizations through our specialized expertise and consistent growth:

• Everest Group – Recognized as a Leader in Life Sciences Digital Services for the Mid-Market
• Inc. 5000 – Featured among the fastest-growing companies in the U.S. for 9 consecutive years
• AWS Advanced Consulting Partner – one of the Top 13 companies globally to hold both GenAI and Life Sciences Competency Badges
• Trusted by Fortune 500 Pharma – Partnering with several Top 10 global Life Sciences companies

Agilisium continues to invest in top-tier talent to fuel innovation, scalability, and impact across the Life Sciences value chain.

Learn more: