Customer Success Specialist, Scientific Research

Bengaluru, Karnataka JoVE

Posted 6 days ago

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Job Description

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.


Candidates need to work as per the UK time zone-1:00-10:00 PM.


The Role


The Customer Success Specialist, Research will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America & Europe to integrate JoVE’s content into their syllabi and support training and research activities.


Responsibilities:


  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention


Requirements:


  • A Masters or PhD Degree in STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus!
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel


Why Join JoVE?


  • You can expect compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us
This advertiser has chosen not to accept applicants from your region.

Customer Success Specialist, Scientific Research

Bengaluru, Karnataka JoVE

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

Candidates need to work as per the UK time zone-1:00-10:00 PM.

The Role

The Customer Success Specialist, Research will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America & Europe to integrate JoVE’s content into their syllabi and support training and research activities.

Responsibilities:

Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
Providing customer feedback to sales, product and marketing teams
Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements:

A Masters or PhD Degree in STEM discipline
Excellent English communication skills
Prior working experience in laboratory settings
Experience in Science Communications or Customer-facing roles is considered a plus!
Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
Demonstrated ability to deliver excellent presentations for large and small groups
Proven ability to network with scientists and decision-makers
Open to travel

Why Join JoVE?

You can expect compensation package competitively placed within the local market
You will make a direct impact in accelerating science research and in improving student learning in science education
Opportunity to work with global teams and in an environment that promotes innovation and collaboration
Our strong promotion from within culture draws a clear path to advance your career with us
This advertiser has chosen not to accept applicants from your region.

Customer Success Specialist, Scientific Research

New
Bengaluru, Karnataka JoVE

Posted today

Job Viewed

Tap Again To Close

Job Description

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.


Candidates need to work as per the UK time zone-1:00-10:00 PM.


The Role


The Customer Success Specialist, Research will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America & Europe to integrate JoVE’s content into their syllabi and support training and research activities.


Responsibilities:


  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention


Requirements:


  • A Masters or PhD Degree in STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus!
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel


Why Join JoVE?


  • You can expect compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us
This advertiser has chosen not to accept applicants from your region.

Customer Success Specialist, Scientific Research

Bangalore, Karnataka JoVE

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.


Candidates need to work as per the UK time zone-1:00-10:00 PM.


The Role


The Customer Success Specialist, Research will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America & Europe to integrate JoVE’s content into their syllabi and support training and research activities.


Responsibilities:


  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention


Requirements:


  • A Masters or PhD Degree in STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus!
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel


Why Join JoVE?


  • You can expect compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us
This advertiser has chosen not to accept applicants from your region.

Customer Success Specialist, Scientific Research

Bengaluru, Karnataka JoVE

Posted today

Job Viewed

Tap Again To Close

Job Description

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.


Candidates need to work as per the UK time zone-1:00-10:00 PM.


The Role


The Customer Success Specialist, Research will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in North America & Europe to integrate JoVE’s content into their syllabi and support training and research activities.


Responsibilities:


  • Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom;
  • Delivering presentations and webinars at: (1) exhibits and conferences (2) University/Research center seminars and workshops
  • Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers.) and teaching/research staff at Universities and Research Institutes through daily outreach (phone calls, 1:1 meetings, emails, tailored projects etc)
  • Providing customer feedback to sales, product and marketing teams
  • Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
  • Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention


Requirements:


  • A Masters or PhD Degree in STEM discipline
  • Excellent English communication skills
  • Prior working experience in laboratory settings
  • Experience in Science Communications or Customer-facing roles is considered a plus!
  • Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
  • Demonstrated ability to deliver excellent presentations for large and small groups
  • Proven ability to network with scientists and decision-makers
  • Open to travel


Why Join JoVE?


  • You can expect compensation package competitively placed within the local market
  • You will make a direct impact in accelerating science research and in improving student learning in science education
  • Opportunity to work with global teams and in an environment that promotes innovation and collaboration
  • Our strong promotion from within culture draws a clear path to advance your career with us
This advertiser has chosen not to accept applicants from your region.

Healthcare Research & Data Analyst

Bengaluru, Karnataka Clarivate

Posted today

Job Viewed

Tap Again To Close

Job Description

About Clarivate

  • Clarivate provides innovative data and analytical solutions to the largest biopharmaceutical and medical technology companies in the world. Clarivate’s Medtech Data team harnesses real-world healthcare data and identifies meaningful insights from large data and metadata sources to help medical device companies make some of their most important business decisions.
  • Who are you?

  • You are passionate about data and have at least 2 years of hands-on experience wrangling through large data using SQL/ Python.
  • You are also an effective communicator who can explain complex ideas using clear and concise language, including through written communication.
  • You are comfortable collaborating with a diverse group of internal colleagues, including subject matter experts, product managers, sales leaders, technical experts, and other client-facing analysts.
  • You are solution-oriented and understand the importance of timely execution while juggling multiple priorities. 
  • What will you do?

  • Understand the worldview and pain points of Clarivate customers, working closely with the stake holders as a problem-solver.
  • Effectively build, mine, and manage multiple datasets, which will be required for market modelling and analysis. 
  • Maintain existing Medtech product catalogs.
  • Research and understand novel device markets, including major competitors, uses, and product segmentation.
  • Evaluate data outputs for market trends and draw insights; correct any potential errors and issues.
  • Identify opportunities and issues for data analysis and experiments, with bias towards driving customer delight.
  • Work with clients to understand the business requirements and provide data driven insights.
  • Contribute your vision; influence the evolution of our products, data models, and data usage strategy.
  • What do you know?

  • You have strong quantitative foundations, as evidenced by your educational and professional background. 
  • You are more than proficient with Excel, SQL and want to continue to improve your skills.
  • You have a background and/or interest in Life Sciences and are keen to learn a lot more about medical devices and supplies in Latin American region.
  • You know how to deliver an effective presentation.
  • Requirements:

  • Expertise in understanding data variables and connecting the dots in various datasets.
  • Expertise in handling and manipulating large datasets.
  • Proficiency with written and oral communications and must be able to communicate complex quantitative ideas to internal and external stakeholders.
  • Should have handled short/long term projects end to end.
  • Skills:

  • Expertise in MS SQL.
  • Strong MS Office and Excel skills is mandatory.
  • Analytical Skills
  • Ability to do secondary research and synthesize the findings.
  • Problem solving ability.
  • Education:

  • Any graduate/ Post-graduate, B.E or M.Sc. in the disciplines of Biotechnology, Medical Electronics, Pharmacy preferred.
  • Preferred (Good to have) skills:

  • Understanding of Medtech data and Healthcare in the Latin American countries
  • Exposure to Medtech or Claims/Pharmacy data.
  • Experience working with data from data vendors.
  • Expertise in anyone (or more) of the data analysis tools/languages such as – R/Python is a plus.
  • Work Mode: Hybrid, Monday to Friday 12:00 pm to 8:00 pm

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    This advertiser has chosen not to accept applicants from your region.

    Associate Healthcare Research & Data Analyst

    Bengaluru, Karnataka Clarivate

    Posted today

    Job Viewed

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    Job Description

    We are looking for an Associate Healthcare Research and Data Analyst to join our Medtech Insights team in Bengaluru, India. This is an amazing opportunity to work on market research (including both primary and secondary research), competitive analysis, clinical trial analysis, financial analysis, forecasting, insight generations, produce comprehensive market research reports and conduct custom consulting projects for medical devices and healthcare markets. The team consists of around 25 colleagues spread across 3 teams in India and is reporting to the respective team managers. We have a great skill set in the market research and consulting domain related to medical devices and healthcare markets and we would love to speak with you if you have skills or interest for the same.

    About You – experience, education, skills, and accomplishments   

  • Fresher or at least 1-year relevant job experience in secondary market research, forecasting etc
  • Master’s degree ( in life sciences or Helathcare) is required.
  • Good knowledge of MS Excel
  • Strong presentation and written communication skills
  • Ability to handle tight deadlines
  • Business acumen that helps support sales success, ongoing improvements, and relationships with internal and external stakeholder
  • Highly self-motivated and able to work independently or with a team to produce high quality deliverables that require little rework
  • It would be great if you also had . . .   

  • Well-developed therapy expertise in at least one area of the medical device market or related work experience
  • Advanced proficiency in Microsoft Excel, including using pivot tables and advanced formulas such as VLOOKUP, effective data organization strategies etc.
  • Knowledge of SQL/ Python
  • What will you be doing in this role?  

  • Interviewing industry participants and related medical professionals
  • Overseeing online and in-person physician surveys
  • Searching Clarivate's proprietary in-house research repository/library for relevant data
  • Using financial, regulatory, and government documents to find key medical approval data
  • Model and forecast medical, pharmaceutical, and healthcare markets, including but not limited to:
  • Integrating highly disparate data points into a unified market model
  • Interpreting qualitative data into useable quantitative measures
  • Creating hypotheses on market and competitive dynamics based on primary and secondary data
  • Using MS Excel and database programs to manipulate large amounts of data
  • Forecasting markets based on expectations, new product developments, and other market disruptors
  • Identifying data trends and outliers using time-series tables and graphs
  • Write and prepare comprehensive research reports.
  • Providing insightful market analyses to explain trends and support accompanying market figures
  • Writing in-depth competitive analyses based on primary and secondary research
  • Integrating numerical data points into tables and text
  • Drawing hypotheses on potential competitive strategies in these markets
  • Identifying the market potential for products in global geographies
  • Analyzing qualitative trends in various medical sectors
  • Performing specialized research by medical technology or geographic region
  • About the Team  

    The Medtech Insights team is group of subject matter experts and is mainly responsible to produce Medtech 360 syndicated market research reports and conduct custom consulting projects, related to medical device markets. Medtech Insights team harnesses real-world healthcare data, in-depth interviews, and our unique mix of in-house expertise to help medical device companies make some of their most important business decisions. The team is spread across 3 locations: Toronto, Canada; Bengaluru, India; and Barcelona, Spain.

    Hours of Work   

    Hybrid work mode. The work timing is 12 – 9PM IST. This helps the team to have some overlap with their counterparts working in other offices in Toronto and Barcelona.

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    This advertiser has chosen not to accept applicants from your region.
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    About the latest Medical research Jobs in Bengaluru !

    Senior Healthcare Research & Data Analyst

    Bengaluru, Karnataka Clarivate

    Posted today

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    Job Description

    We are looking for a Senior Analyst to join our Medtech Data team at Clarivate Bangalore.This is an amazing opportunity to work on market research (including both primary and secondary research), competitive analysis, clinical trial analysis, financial analysis, forecasting, insight generations, produce comprehensive market research reports and conduct custom consulting projects for medical devices and healthcare markets.

    What will you be doing in this role? 

  • As part of the Partnerships team, you will have a key role in ensuring that we maintain high standards of data governance and visibility on commercial ROI across commercially licensed and non-commercially licensed sources.
  • You will work within a team of commercial negotiators and licensing analysts to design, build and maintain the core workflow that will enable the team.
  • You will be the primary administrator of a Sharepoint based database that houses all information related to data partnerships and the related PowerBI dashboards that communicate key governance requirements and commercial outcomes to management.
  • You will interface with colleagues in other departments, notably our technology and data teams to understand existing available data relating to the use of third-party assets and work with those teams to create a reliable consistent workflow that captures requests to i) utilize third party assets, ii) manages the approval process and iii) logs all such requests.
  • This role will touch all aspects of the Life Science and Health business, providing a rich opportunity to gain insights into the wider commercial business.
  • Three primary business objectives: -
  • Support a licensing manager who is constructing a global workflow to manage all aspects of our non-commercially licensed sources.
  • Support a senior licensing manager who is managing commercial ROI, working with various business leaders in product management and consulting.
  • Support the head of partnerships in rolling out a series of insightful dashboards that will inform business leadership on investment decisions.
  • About You – experience, education, skills, and

  • At least 5 years of rich experience working with both SharePoint and PowerBI
  • Experience in MS 365 platform including related tools: SharePoint, Power Apps, Power Automate and Power BI.
  • Graduate/Postgraduate – any discipline.
  • Validated experience of successfully working with other business systems to ingest/ export / transfer data to enable the creation of an efficient workflow, including interfaces with systems such as JIRA.
  • Proven ability to work independently to take ownership and solve problems relating to the data pipeline,
  • About the Team

    The team consists of around 40 colleagues spread across teams in India and is reporting to the respective team managers. We have a great skill set in the market research and consulting domain related to medical devices & healthcare markets and we would love to speak with you if you have skills or interest for the same.

    Hours of Work   

    Hybrid work mode, working days Monday to Friday, working hours 12:00 PM IST to 9:00 PM IST, Hybrid working mode.

    At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    This advertiser has chosen not to accept applicants from your region.

    Jobs For Clinical Research Associate-Medical & Clinical Industry- Bangalore, Bengaluru, Karnataka...

    Bengaluru, Karnataka Seven Consultancy

    Posted today

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    Job Description

    JOB DETAILS


    1. Ensure thatclinical researchstudies are conducted in accordance with the protocol, standard operating procedures, goodclinicalpractice (GCP) guidelines, and other applicable regulatory requirements.
    2. Perform site selection, initiation, monitoring and close-out visits in accordance with contracted scope of work and GCP guidelines.
    3. Review informed consent document / procedures.
    4. Negotiate study budgets with potential investigators and assists with the execution of site contracts Provide monitoring visits and site management for a variety of protocols, sites 
    5. Administer protocol and other study-related training to assigned site personnel and establish regular lines of communication with the sites to manage ongoing project expectations and issues.
    6. Evaluate the quality and integrity of the practices of the study site related to the proper conduct of the protocol and adherence to applicable regulations. 
    7. Escalate quality issues to the CPM / line manager, as deemed necessary.
    8. Ensure accurate data reporting via review of site source documents and medical records.
    9. Interpret data to identify protocol deviations and risks to subject safety/data integrity.
    10. Perform investigational product accountability as per the protocol and Study Monitoring Plan.
    FUNCTIONAL AREA
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    Apply Now
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    Project Research Scientist-1 (Non Medical) (Icmr - Nirsneo)

    Bengaluru, Karnataka St. John's Research Institute

    Posted today

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    Job Description

    **Brief Description about the Project**

    This project is based in the neonatal intensive care unit. It recruits neonates (later preterm and term) who are at risk of acute kidney injury and monitors them using a near-infrared spectroscopy device (NIRS). The machine is attached to the neonate and the readings are recorded and stored. Other demographic and clinical data variables are documented. All neonates enrolled in the study are followed up at 3, 6 and 12 months for kidney function parameters.

    **Project Research Scientist-1 (Non Medical)**

    **Position Starting**: 15th March, 2025

    **No. of Vacancy: one**

    **Preferred Qualifications**:First class post graduate degree including integrated PG degrees

    Second class postgraduate degree including integrated PG degrees with PhD

    Basic computer operating skills

    **Salary**:56,000 +16,800 HRA (total 72,800 pm)

    **Language**: English, Kannada, Hindi

    **Preferable -**Tamil, Telugu

    **Experience**: At least 1 year experience of working in a biomedical research project

    **Last Day for Receiving Application**: 10th March, 2025

    **Roles and Responsibilities**:

    - To ensure all eligible neonates are included in the study
    - To ensure complete data collection of all neonates recruited in the study.
    - Data entry of all the data related to the study
    - To communicate with families during the hospital stay, and at discharge and liaise between the research team and the patient’s families
    - To communicate with families and liaise with them to ensure follow-up during the first year after discharge
    - To support families with getting appointments for follow-up and the investigations to be done at follow-up
    - To support timely report submission to ICMR and IEC.
    - To maintain the documents and bills related to the expenses of the study

    **The Principal Investigator**

    ICMR - NIRSneo Project

    SJMCH

    Can Contact us on the following Numbers 080-49467021/49467011

    APPLY NOW
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