2,981 Member Relations jobs in India

• Develop and implement strategic media relations plans to achieve organizational objectives.
• Cultivate and maintain strong relationships with journalists, editors, bloggers, and other media influencers.
• Proactively pitch stories and secure positive media coverage across various platforms (print, online, broadcast).
• Write and edit press releases, media advisories, fact sheets, and other PR materials.
• Organize and manage press conferences, media briefings, and promotional events.
• Monitor media coverage, analyze trends, and provide regular reports on media activity and sentiment.
• Respond to media inquiries accurately and in a timely manner, acting as a key spokesperson or coordinating spokespersons.
• Manage crisis communications, developing response strategies and mitigating negative publicity.
• Identify opportunities for thought leadership and expert commentary placements.
• Collaborate with internal teams (marketing, social media, corporate communications) to ensure consistent messaging.
• Stay informed about industry news and competitor activities to identify potential PR opportunities or threats.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 3-5 years of experience in public relations, with a strong emphasis on media relations.
• Proven ability to build and maintain relationships with local and national media contacts.
• Excellent writing, editing, and proofreading skills, with a knack for crafting persuasive and engaging content.
• Strong understanding of media cycles, news judgment, and journalistic practices.
• Experience in crisis communications management is highly desirable.
• Proficiency in using PR software and media monitoring tools.
• Exceptional interpersonal and networking skills.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• Strong organizational skills and attention to detail.
• Fluency in Telugu and English is essential for this role.

• Develop and execute strategic media relations plans for clients.
• Write and distribute press releases, media advisories, and other PR materials.
• Build and maintain strong relationships with journalists, editors, and media influencers.
• Pitch stories and secure positive media coverage across various platforms.
• Coordinate media interviews and press briefings.
• Monitor media coverage and provide analysis and reporting.
• Develop crisis communication strategies and support clients during sensitive situations.
• Identify emerging trends and opportunities in the media landscape.
• Collaborate with internal teams to ensure consistent messaging and brand representation.

• Minimum of 4 years of experience in media relations or public relations.
• Proven track record of securing media coverage in top-tier outlets.
• Excellent writing, editing, and proofreading skills.
• Strong understanding of the media landscape and journalist relations.
• Exceptional communication, presentation, and interpersonal skills.
• Experience with media monitoring and analysis tools.
• Ability to work independently and manage multiple projects in a remote setting.
• Strong organizational and time management skills.
• Bachelor's degree in Public Relations, Communications, Journalism, or a related field.

• Develop and implement comprehensive media relations strategies to enhance brand visibility and reputation.
• Cultivate and maintain strong, long-lasting relationships with journalists, bloggers, influencers, and media professionals across various sectors.
• Write and distribute press releases, media advisories, pitch letters, and other PR materials.
• Secure positive media coverage in target publications, both print and digital.
• Monitor media coverage, analyze trends, and report on PR campaign performance.
• Respond to media inquiries promptly and professionally, acting as a key spokesperson when necessary.
• Develop crisis communication plans and manage media responses during sensitive situations.
• Organize press conferences, media events, and interviews.
• Collaborate with internal teams (marketing, communications, leadership) to ensure consistent messaging.
• Identify opportunities for thought leadership and executive profiling.
• Manage the PR budget and track ROI for media relations activities.
• Stay informed about industry news, competitor activities, and relevant public discourse.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 4-6 years of experience in public relations, with a significant focus on media relations.
• Demonstrated success in securing media placements and managing public perception.
• Excellent written and verbal communication skills, with strong storytelling and copywriting abilities.
• Proven ability to build and nurture relationships with media contacts.
• Strong understanding of media monitoring tools and PR analytics.
• Ability to think strategically and execute tactically.
• Experience in crisis communication management is a plus.
• Proficiency in social media platforms and their role in PR.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work effectively in a hybrid work environment, balancing in-office and remote responsibilities.

• Develop and implement comprehensive media relations strategies to enhance brand visibility and reputation.
• Craft and distribute compelling press releases, media advisories, and other PR materials.
• Build and nurture strong relationships with key media contacts across various sectors.
• Secure positive media coverage in target publications and platforms.
• Monitor media coverage and analyze its impact on the client's brand.
• Manage media inquiries and serve as a primary point of contact for journalists.
• Develop and execute crisis communication plans to mitigate reputational risks.
• Organize and manage press conferences, media briefings, and other PR events.
• Stay abreast of industry trends, current events, and competitor activities.
• Collaborate with internal teams to ensure consistent messaging across all communications.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 4 years of experience in public relations, with a strong emphasis on media relations.
• Proven track record of successfully securing media placements.
• Excellent written and verbal communication skills, with a talent for crafting engaging narratives.
• Strong understanding of media monitoring and analysis tools.
• Exceptional interpersonal and networking skills.
• Ability to think strategically and act decisively under pressure.
• Experience in crisis communications is highly desirable.
• Proficiency in social media platforms and digital PR strategies.
• Demonstrated ability to manage multiple projects and meet tight deadlines.

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections/ Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

• Monitor and maximise customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• To contribute to the overall standardisation of data, formats and MIS.
• To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

• Education: Graduate/ Post Graduate/ MBA.
• Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in ERP/SAP systems.

Preferred Skills

• Experience in real estate industry.
• Knowledge of customer relationship management.

The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.

Location : Kochi

Gender : Female

• Act as a single point of contact for customers post-booking till possession
• Build and maintain strong relationships with clients through regular updates and assistance
• Address and resolve customer concerns or complaints in a timely and professional manner

• Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)
• Collect, verify, and maintain necessary documents from customers
• Assist in registration and stamp duty procedures

• Track customer payment schedules and follow up for timely payments
• Coordinate with the accounts/finance department for payment receipts and outstanding dues
• Share payment reminders and NOCs with customers

• Coordinate for site visits, snag list preparation, and final handover of the property
• Ensure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothly
• Maintain possession checklists and ensure customer satisfaction at the time of handover

• Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in sync
• Escalate unresolved issues to the appropriate departments or senior management

• Bachelors degree
• 24 years of experience in customer service, preferably in real estate/post-sales domain
• Strong communication (written and verbal) and interpersonal skills
• Knowledge of real estate documentation and procedures is an advantage
• Proficiency in MS Office
• Ability to handle multiple tasks and work under pressure
• Good problem-solving and conflict-resolution abilities

• Fluency in English and local language
• Customer-first attitude with a polite and professional demeanor
• Understanding of local real estate laws and RERA compliance (if applicable)

Email :

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Qualifications and Skills

• Proficiency in customer relationship management software to manage and analyze customer interactions and data effectively.
• Strong conflict resolution skills to address customer challenges and disputes efficiently while maintaining positive client relationships.
• Ability to perform data analysis to identify and understand customer needs, preferences and trends for driving service improvements.
• Experience in managing social media platforms to engage with clients and effectively promote company services and brand reputation.
• Excellent communication skills for articulating ideas clearly, handling inquiries professionally, and delivering superior customer experiences.
• Problem-solving aptitude to assess customer situations and develop effective, timely solutions to enhance satisfaction.
• Proficient in Microsoft Office Suite for preparing reports, maintaining records, and supporting customer management tasks smoothly.
• Skill in active listening to understand customer needs and concerns fully, ensuring effective and empathetic communication.

Roles and Responsibilities

• Build and maintain strong relationships with customers by understanding their needs, preferences, and feedback.
• Address customer inquiries, complaints, and requests promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to facilitate customer requests and ensure timely resolution of issues and concerns.
• Utilize CRM tools to track customer interactions, feedback, and service improvements to foster long-term customer loyalty.
• Conduct regular follow-ups with clients to ensure service satisfaction and address any ongoing queries or issues.
• Develop and implement customer engagement strategies to enhance brand loyalty and drive business growth.
• Prepare and analyze customer service reports to gain insights and recommend improvements in service delivery.
• Assist in organizing and executing customer-focused events and promotions to increase engagement and brand visibility.

Qualifications and Skills

• Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
• Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
• Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
• Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
• Experience using Salesforce for managing client data and improving customer engagement strategies.
• Effective communication skills to convey information clearly and professionally through various channels.
• Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
• Familiarity with multi-channel support systems, offering consistent and quality service across platforms.