2,235 Member Services jobs in India
Client Services Representative
Posted 23 days ago
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Job Description
Job Title: Client Service Representative
Location: Sector 44, Gurugram
Organization: Easyfix Handy Solutions India Pvt. Ltd.
Shift: Morning Shift Join Date: Immediate Joiner Preferred
About UsEasyfix Handy Solutions India Pvt. Ltd. is a leader in providing professional handyman and maintenance services across India. We are committed to delivering timely, efficient, and high-quality services that enhance customer satisfaction and trust.
Job SummaryWe are looking for a motivated and client-focused Client Service Representative to serve as the primary liaison between our clients and internal teams. This role requires excellent communication skills, a problem-solving mindset, and a passion for ensuring client satisfaction and service excellence.
Key Responsibilities- Serve as the first point of contact for clients regarding service needs and inquiries.
- Manage service requests and coordinate with internal teams (technical, operations, field) to ensure timely execution.
- Handle customer feedback and resolve issues in a professional and empathetic manner.
- Maintain long-term client relationships through regular follow-ups and service excellence.
- Keep accurate records of interactions, feedback, and follow-up actions in CRM tools.
- Provide timely status updates to clients and ensure closure of service tickets.
- Collaborate with sales and operations to identify growth opportunities within existing accounts.
- Continuously strive to meet and exceed KPIs for customer satisfaction and service delivery.
- Prior experience in customer service, client servicing, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal and conflict-resolution abilities.
- Able to manage multiple tasks in a fast-paced environment.
- Proficient in MS Office (Word, Excel, PowerPoint); experience with CRM software is a plus.
- Familiarity with service delivery processes in maintenance or handyman services preferred.
- Competitive salary based on experience and qualifications.
- Attractive Monthly and Quarterly Incentives.
- Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance.
- Opportunities for learning, development, and career growth.
At Easyfix, we believe in building a customer-first culture with empowered teams and a positive work environment. Join a fast-growing organization that values your contributions and offers real growth opportunities.
Client Services Executive
Posted today
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Job Description
Role Summary
As a Client Service Executive at Blusteak Media, you will play a key role in ensuring smooth day-to-day operations within your assigned pod.
You’ll work closely with the Pod Head to coordinate between creative, content, and performance teams, ensure deliverables go out on time, and help track KPIs for all client accounts.
This role is ideal for someone who’s detail-oriented, organized, and eager to learn the ropes of client servicing and operations in a fast-paced agency environment.
Key Responsibilities
1. Daily Operations & Coordination
- Coordinate between content writers, designers, and performance teams to ensure all client deliverables meet timelines.
- Maintain daily task updates on Basecamp, Google Sheets, and internal trackers .
- Ensure all assigned client deliverables align with monthly KPI plans.
- Follow up with internal teams to make sure tasks are completed and quality-checked before delivery.
2. Client Communication
- Communicate with clients for day-to-day updates, approvals, and brief collection.
- Send daily or weekly updates as per the client’s communication plan.
- Attend client meetings along with the Pod Head to take notes, prepare follow-up points, and update trackers accordingly.
- Escalate critical client issues or delays to the Pod Head immediately.
3. KPI Monitoring & Reporting
- Track performance metrics and delivery KPIs across all clients in the pod.
- Prepare and update weekly reports, performance trackers, and status dashboards.
- Identify early warning signs when KPIs are off-track and inform the Pod Head for corrective action.
4. Process Adherence & Organization
- Maintain proper documentation of client briefs, approvals, meeting notes, and task updates.
- Help implement process checklists and ensure all internal communication is well-organized.
- Support the Pod Head in preparing presentations, decks, and review reports when required.
5. Collaboration & Learning
- Learn cross-functional coordination by working closely with content, design, and performance teams.
- Participate in brainstorming sessions, client calls, and review discussions.
- Take initiative to understand the business goals behind each campaign or deliverable.
- Demonstrate ownership and reliability in handling small accounts or segments independently over time.
Director – Client Services
Posted 5 days ago
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Job Description
Job Description: Director - Account Growth
Location: Bangalore, India (In-office, Monday to Friday)
The Opportunity
As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.
Key Responsibilities:
1.Account Expansion & Revenue Growth
- Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals.
- Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes.
- Build multi-threaded relationships across client organizations to identify new growth avenues.
2.Retention & Churn Prevention
- Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition.
- Create and implement account retention playbooks, ensuring consistent engagement and value delivery.
- Act swiftly on early warning signals to protect revenue and maintain long-term relationships.
3.Strategic Account Leadership
- Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership.
- Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes.
- Champion the customer’s voice internally, influencing product development and service improvements.
4. Insights & Reporting
- Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership.
- Monitor churn drivers and expansion levers, translating insights into strategic account plans.
- Share success stories and best practices to scale account growth programs across the portfolio
Qualifications & Skills
- 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts.
- Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies.
- Ability to engage and influence C-level executives as a trusted advisor.
- Exceptional relationship-building and negotiation skills.
- Strong analytical and strategic planning skills, with the ability to turn insights into action.
- Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.
Client Services Manager
Posted 5 days ago
Job Viewed
Job Description
Develop and nurture favorable business relationship with clients
and Work with clients to develop event marketing and
communication plans
● Understand client brief and develop event strategies that align with
client objectives and budget
● Gather research, spearhead ideation with creative teams, develop
and deliver pitch presentations
● Serve as the main point of contact for clients throughout the event
planning process, ensuring that all client needs are met and
exceeded
● Manage all aspects of event planning and execution, including
venue selection, vendor management, catering, transportation and
AV production in coordination with creative and production teams
● Create detailed event timelines, budgets, and project plans, and
manage all logistics related to events, including setup and
teardown
● Coordinate with internal teams to ensure all event deliverables,
materials, collateral, and promotional items are produced and
delivered on time
● Manage onsite event execution, including overseeing all event
staff, and handling any issues or concerns that arise
● Conduct post-event evaluations and debriefs with clients to gather
feedback and identify opportunities for improvement
● Oversee multiple client events and be able to recognize, solve or
neutralize potential issues or conflicts
Qualifications:
Graduate or MBA
Experiences - 5to 6 years ( Events Industry only )
Client Services Executive
Posted 5 days ago
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Job Description
Experience:
· Number of years: 0-1 years
· Role/experience: Account Executive (Client Servicing)
· Education: Graduate in Business Management/ Marketing/ Mass Communication or a related field required.
Skills and requirements:
· Excellent communication skills (written and spoken English)
· Time management skills
· Ability to multi-task
· Collaborative skills
· Digital skills You will be the primary driver of your accounts/clients.
In this role, you will need to meet the following expectations-
- Act as the primary point of contact with the client
- Assists in the daily operations of client projects internally
- Be the interface between the client and all the internal departments at the firm (creative/ design/ digital/ e-commerce)
- Responsible for client meetings, briefing, presentation, retention of clients, developing and maintaining relationships with multiple points of contact at the client's organization, enabling them to understand and address their complete needs
- Market/ Category research and analysis; Build knowledge about the client’s industry with regular research and provide strategic inputs to move the client ahead of the curve
- Manage execution of marketing campaigns
- Contribute to the development and evaluation of marketing communication, plans tactics, and creative ideas
Client Services Executive
Posted 9 days ago
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Job Description
Client Servicing Executive
Job Description:
Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
- Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
- Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
- Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
- Handle service requests, follow up on service status, and ensure timely completion of jobs.
- Provide timely and accurate reports on client interactions, feedback, and concerns to management.
- Assist in identifying areas for service improvement based on client feedback.
- Collaborate with the sales team to identify and grow opportunities within the existing client base.
- Meet and exceed client service KPIs, ensuring a high level of client satisfaction.
Requirements:
- Proven experience in client servicing, customer support, or a similar role.
- Strong communication and interpersonal skills.
- Ability to handle difficult clients and resolve conflicts in a professional manner.
- Ability to multitask, prioritize, and manage time effectively.
- Basic knowledge of service-oriented industries and client management.
- Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
- Ability to work in a fast-paced environment and adapt to changing client needs.
Compensation & Benefits:
- Incentives: Attractive Monthly and Quarterly Incentives based on performance.
- Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
- Competitive salary package with growth opportunities within the company.
Why Join Easyfix Handy Solutions?
Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.
If you are a motivated individual with a passion for customer service and are looking to grow with a dynamic company, we would love to hear from you!
Location: Sector 44, Gurugram
Shift: Morning Shift (Flexible Hours)
Organization: Easyfix Handy Solutions India Pvt. Ltd.
Join Date: Immediate Joiner Preferred
Client Services Executive
Posted 23 days ago
Job Viewed
Job Description
Client Servicing Executive
Job Description:
Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
- Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
- Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
- Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
- Handle service requests, follow up on service status, and ensure timely completion of jobs.
- Provide timely and accurate reports on client interactions, feedback, and concerns to management.
- Assist in identifying areas for service improvement based on client feedback.
- Collaborate with the sales team to identify and grow opportunities within the existing client base.
- Meet and exceed client service KPIs, ensuring a high level of client satisfaction.
Requirements:
- Proven experience in client servicing, customer support, or a similar role.
- Strong communication and interpersonal skills.
- Ability to handle difficult clients and resolve conflicts in a professional manner.
- Ability to multitask, prioritize, and manage time effectively.
- Basic knowledge of service-oriented industries and client management.
- Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
- Ability to work in a fast-paced environment and adapt to changing client needs.
Compensation & Benefits:
- Incentives: Attractive Monthly and Quarterly Incentives based on performance.
- Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
- Competitive salary package with growth opportunities within the company.
Why Join Easyfix Handy Solutions?
Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.
If you are a motivated individual with a passion for customer service and are looking to grow with a dynamic company, we would love to hear from you!
Location: Sector 44, Gurugram
Language Mandate : Telugu, with decent English & Hindi
Shift: Morning Shift (Flexible Hours)
Organization: Easyfix Handy Solutions India Pvt. Ltd.
Join Date: Immediate Joiner Preferred
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Client Services Executive
Posted 23 days ago
Job Viewed
Job Description
Client Servicing Executive
Job Description:
Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
- Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
- Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
- Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
- Handle service requests, follow up on service status, and ensure timely completion of jobs.
- Provide timely and accurate reports on client interactions, feedback, and concerns to management.
- Assist in identifying areas for service improvement based on client feedback.
- Collaborate with the sales team to identify and grow opportunities within the existing client base.
- Meet and exceed client service KPIs, ensuring a high level of client satisfaction.
Requirements:
- Proven experience in client servicing, customer support, or a similar role.
- Strong communication and interpersonal skills.
- Ability to handle difficult clients and resolve conflicts in a professional manner.
- Ability to multitask, prioritize, and manage time effectively.
- Basic knowledge of service-oriented industries and client management.
- Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
- Ability to work in a fast-paced environment and adapt to changing client needs.
Compensation & Benefits:
- Incentives: Attractive Monthly and Quarterly Incentives based on performance.
- Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
- Competitive salary package with growth opportunities within the company.
Why Join Easyfix Handy Solutions?
Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.
If you are a motivated individual with a passion for customer service and are looking to grow with a dynamic company, we would love to hear from you!
Location: Sector 44, Gurugram
Shift: Morning Shift (Flexible Hours)
Organization: Easyfix Handy Solutions India Pvt. Ltd.
Join Date: Immediate Joiner Preferred
Client Services Specialist III
Posted 2 days ago
Job Viewed
Job Description
+ Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
+ Complete scheduling for audits.
+ Prepare client proposals, report specifications, technical information, etc.
+ Provide technical consulting services to clients directly and/or through coordination with internal technical team.
+ Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
+ Participate in trade shows and technical conferences when necessary.
+ Work with business support to bill clients in a timely, concise, and profitable manner.
+ Provide technical support to in house employees as required.
+ Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
+ Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
+ Performs other duties as directed.
+ General degree or equivalent, plus generally one year of directly related experience.
+ Fresh University degree is also considered.
+ Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
+ Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
+ Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
+ Must be able to identify problems and offer workable solutions.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
Sr Client Services Consultant
Posted 2 days ago
Job Viewed
Job Description
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
**What will you be doing?**
We are looking for "contingent worker" specialist who has experience working with technology leaders in placing key contractors within critical programmes. You will be part of a wider WWT Team with multiple service and product offerings and will work in partnership with them to ensure a joined-up approach to the customer.
A significant advantage is a commercial understanding of T&M, Agile and Outcome-based delivery models on a SoW basis.
We have a unique offering to rival the large, known professional services firms, such as Accenture and IBM, and the large Mainstream MSP companies, such as Randstad and Manpower.
+ **WWT Services and Offerings**
+ Understand and describe the value of WWT's Strategic Resourcing solutions and portfolio offerings with clarity and passion to differentiate in the market.
+ Align WWT's Strategic Resourcing services to the client's needs whilst engaging delivery Teams to ensure a clear and concise plan of action is agreed upon from the outset that meets our processes compliantly.
+ **Sales Fundamentals**
+ Lead business and market development activities, responsible for sales pipeline and client backlog.
+ Understand relevant contractual terms.
+ Direct accountability to drive annual revenue at priority clients.
+ **Communication**
+ Practice active listening, demonstrate empathy, and adapt the message and style to the audience and subject.
+ Lead group meetings and executive discussions.
+ Effectively connect and drive meaningful dialogue with a CXO-level audience.
+ Produce logical, accurate and concise communications, ask critical questions, able to influence and persuade.
+ Communicate credibly and with impact.
+ Facilitate client satisfaction surveys, where applicable.
+ Provide guidance and coaching to assigned team members.
+ **Account Planning**
+ Led the development of a client-centric account strategy plan for Strategic Resourcing.
+ Conduct strategic analysis (e.g. SWOT) to identify client opportunities.
+ Identify and position transformation Strategic Resourcing solutions to deliver significant value.
+ Engage clients proactively to identify how WWT can help realise clients' strategies.
+ **Drive for Results**
+ Exhibit a relentless drive to realise goals and win-win outcomes.
+ Focus on key performance drivers and client value.
+ Respond to critical escalated issues, resolve competing priorities, and drive team alignment.
+ Maintain oversight of work and deliverables on select accounts to ensure client value.
+ **Consultative Selling**
+ Inspire trust and address client's priorities and needs with speed and effectiveness.
+ Develop strategies for gaining access to and developing relations with key clients, decision-makers and influencers.
+ Display gravitas and executive presence.
+ Use references, data and stories to drive impact.
+ Deploy an individualised approach to obtain buy-in. Understand different motivations and interpersonal dynamics.
+ You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
+ Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
+ Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
+ Experience working throughout both the sales and delivery process is essential.
+ Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
+ Go-getter with proven sales acumen and ability to seed and grow new business
+ An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
+ Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
+ Excellent negotiation, problem-solving and decision-making skills
+ Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
+ Ideally candidate should have 8 plus years of experience.
+ You have a wealth of experience in Recruiting contingent labour into Financial and professional Services Companies with a track record of selling to FTSE clients
+ Experience scoping out strategic contingent work programs, including ramp-up plans, 'right to hire models' and good knowledge of Statement of work engagements.
+ Proven ability to build relationships with senior hiring managers and decision-makers within large enterprises.
+ Experience working throughout both the sales and delivery process is essential.
+ Ability to identify strategic opportunities with Overall Client Owners and position resourcing to our existing customer base
+ Go-getter with proven sales acumen and ability to seed and grow new business
+ An ability to be personable, perceptive and aware through having a high degree of emotional intelligence
+ Track record for creating (or helping to develop) and delivering winning proposals and offerings; excellent verbal and written communication skills
+ Excellent negotiation, problem-solving and decision-making skills
+ Ability to embrace WWT's Core Values and Business Concepts and use them as tools always to drive best practices.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.