4 Microsoft Office jobs in India

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
**Interested in Azure Cloud Security and Compliance support? Want to be part of one of the Cybersecurity groups? Then join the CSS Security & Compliance team at Microsoft as a cybersecurity support engineer responsible for learning and supporting the cutting-edge security products! Experience in one or more of the following products would be needed:**
+ **Microsoft Defender for Office / O365 (Preferred)**
+ **Exchange online**
**If you already have some experience in SharePoint online and teams, it would be an added advantage.**
**Your Profile and The Position**
**As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. Passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun is what this team is know for. You would be working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You would obsess over small details to make sure that each customer interaction not only drives issues to resolution but also ensures that customers are effectively using Microsoft technologies to further the success of their business.**
**In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don't know the answer, you "swarm" with other engineers at Microsoft to come up with a solution quickly, and you aren't afraid to ask questions and learn new things daily. You don't let anything block you in the pursuit of a world-class customer service experience for our customers.**
**This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail, and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.**
**Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements.**
**Key Responsibilities**
+ **Scope and resolve complex issues with onboarding, deployment and configuration of products**
+ **Advise and educate customers on the features and capabilities of our products**
+ **Interpret and analyze log data to troubleshoot issues**
+ **Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future**
+ **Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues**
+ **Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively**
+ **Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure**
+ **Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds**
+ **Maintain current knowledge and understanding of product roadmaps and emerging technologies**
**Required Experience**
+ **5+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs.**
+ **2+ years Customer facing support experience.**
+ **3+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365.**
+ **2+ year enterprise cloud experience with any of the major cloud providers, including cloud security.**
+ **Experience supporting large and complex geographically distributed enterprise environments with 1000+ users**
**Soft Skills**
+ **Demonstrated experience learning new technologies**
+ **Strong collaborative skills and extensive cross-group coordination skills**
+ **Proven customer service skills supporting external and/or internal customers in an enterprise environment**
+ **Great phone presence and documentation abilities. Excellent executive communication and crisis management skills**
+ **Excellent documentation skills and ability to translate complex technical processes into simple-to-follow written guides**
+ **Previous experience working in a large, complex, highly matrixed global organization preferred**
+ **Ability to work in a high pace environment**
**Education**
+ **Preferred Bachelor's degree or higher in a technical field, or relevant work experience**
+ **Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Interested in Azure Cloud Security and Compliance support? Want to be part of one of the Cybersecurity groups? Then join the CSS Security & Compliance team at Microsoft as a cybersecurity support engineer responsible for learning and supporting the cutting-edge security products! Experience in one or more of the following products would be needed:**
+ **Microsoft Defender for Office / O365 (Preferred)**
+ **Exchange online**
**If you already have some experience in SharePoint online and teams, it would be an added advantage.**
**Your Profile and The Position**
**As a Security and Compliance support engineer, you will be an elite member of a customer facing support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security & compliance products. You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. Passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun is what this team is know for. You would be working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You would obsess over small details to make sure that each customer interaction not only drives issues to resolution but also ensures that customers are effectively using Microsoft technologies to further the success of their business.**
**In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don't know the answer, you "swarm" with other engineers at Microsoft to come up with a solution quickly, and you aren't afraid to ask questions and learn new things daily. You don't let anything block you in the pursuit of a world-class customer service experience for our customers.**
**This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail, and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.**
**Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements.**
**Key Responsibilities**
+ **Scope and resolve complex issues with onboarding, deployment and configuration of products**
+ **Advise and educate customers on the features and capabilities of our products**
+ **Interpret and analyze log data to troubleshoot issues**
+ **Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future**
+ **Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues**
+ **Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively**
+ **Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure**
+ **Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds**
+ **Maintain current knowledge and understanding of product roadmaps and emerging technologies**
**Required Experience**
+ **7+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs.**
+ **2+ years Customer facing support experience.**
+ **3+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Microsoft Defender for O365.**
+ **2+ year enterprise cloud experience with any of the major cloud providers, including cloud security.**
+ **Experience supporting large and complex geographically distributed enterprise environments with 1000+ users**
**Soft Skills**
+ **Demonstrated experience learning new technologies**
+ **Strong collaborative skills and extensive cross-group coordination skills**
+ **Proven customer service skills supporting external and/or internal customers in an enterprise environment**
+ **Great phone presence and documentation abilities. Excellent executive communication and crisis management skills**
+ **Excellent documentation skills and ability to translate complex technical processes into simple-to-follow written guides**
+ **Previous experience working in a large, complex, highly matrixed global organization preferred**
+ **Ability to work in a high pace environment**
**Education**
+ **Preferred Bachelor's degree or higher in a technical field, or relevant work experience**
+ **Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Strategic Executive Assistant | Office of the C-Suite & Leadership Strategy

Location: Mumbai (Onsite, 6 days a week)

We are seeking a highly organized, strategic, and business-savvy Executive Assistant to partner with our leadership team. This is a high-visibility role that goes far beyond administration – you will act as a strategic partner in shaping key initiatives, managing leadership priorities, and ensuring seamless execution across the organization.

This opportunity is ideal for someone with prior experience working in a CEO/Founder’s Office or C-Suite environment , who thrives in fast-paced, high-growth settings and is looking for a platform to make a real impact.

Note: Only candidates with prior experience in a CEO /Founder’s Office or directly supporting senior leadership should apply.

What You’ll Do

• Act as a thought partner to senior leadership, supporting strategic planning, decision-making, and execution of key initiatives.
• Manage internal & external leadership communications – presentations, speeches, reports, and high-impact content.
• Drive efficiency in leadership schedules through calendar, travel, and meeting management.
• Coordinate and follow up on strategic priorities & action items across teams.
• Partner on corporate events, townhalls, and communications alongside the PR & Events teams.
• Develop dashboards and performance reports to support data-driven decisions.
• Bring in process improvements to enhance operational effectiveness.

What We’re Looking For

• MBA (Tier-1 preferred) with strong academic foundation.
• Proven experience supporting a Founder or senior leadership in a fast-paced environment.
• Exceptional organization, prioritization, and communication skills.
• High levels of discretion, professionalism, and integrity.
• Proficiency in MS Office (Word, Excel, PowerPoint); exposure to reporting/dashboard tools is a plus.
• Ability to work onsite in Mumbai, 6 days a week.

Why Join Us?

• Direct access and exposure to C-Suite leadership .
• Work on strategic, high-impact projects with visibility across the organization.
• Tremendous career growth potential in a rapidly growing semiconductor/electronics company.
• A role that combines strategic collaboration, executive management, and business insight .