109 Monitoring Analyst jobs in India
Service Monitoring Analyst
Posted today
Job Viewed
Job Description
Job Summary
Service Monitoring Analysts play a key role in ensuring organization continues to exceed industry leading availability across all services (e.g. Transaction Processing, webservices).
Key responsibilities include, but are not limited to:
Continual monitoring of all key services (error rates, fluctuation in volumes and transaction accept/decline rates, client connectivity, timeliness of reporting to clients)
o Eyes on glass o Dashboard monitoring o Investigation of alerts
A combination of BAU monitoring processes and ad hoc e.g. change or client event specific monitoring and reporting actions ediate escalation of potential issues as per defined processes
ontinually improving the effectiveness and targeting of monitoring.
roviding insights to clients and colleagues from monitoring
role offers multiple exciting career progression paths within organization: Customer Care, Technical Support, Testing and Project delivery.
Job Type: Full-time
Experience: 2+ yrs
Work from Home 24*7 rotational support Essential A track record of success in a monitoring role.
kground in Financial Services, understanding of Cards is desirable
n understanding of transaction processing systems, electronic Point of Sale and ATMs will be an added advantage
een attention to detail
strong sense of urgency
xcellent oral and written communication skills in English bility to perform both within a team and autonomously
xperience in office software applications such as Word, Excel, email and browsers. ave a genuine passion for technology
esirable -
Experience with the following:
Monitoring tools and dashboards o JIRA Service Management/Confluence
Experience of work in a high-octane environment where client service is time critical and has a direct effect on the bottom line er Mandatory Skills - Monitoring expertise: Demonstrated experience and proficiency in monitoring systems, tools, and processes. This includes the ability to monitor key metrics, analyze data, and identify trends or anomalies. Financial services background: A background in the financial services industry, particularly with an understanding of card services, is highly desirable. Familiarity with transaction processing systems, electronic Point of Sale (POS), and ATMs is an added advantage.
Attention to detail: Keen attention to detail is crucial for accurately monitoring service performance, detecting issues, and analyzing data. The ability to spot subtle anomalies and identify potential areas of improvement is essential.
Sense of urgency: A strong sense of urgency is necessary to respond promptly to alerts, escalate potential issues, and ensure timely resolution of problems. Reacting swiftly to maintain service availability is a key aspect of the role.
Communication skills: Excellent oral and written communication skills in English are vital. The ability to effectively convey information, collaborate with team members, and provide insights to clients is essential for success in the role. Teamwork and autonomy: The capacity to work both independently and collaboratively within a team is important. Service Monitoring Analysts should be self-motivated and capable of managing their responsibilities while also collaborating effectively with colleagues.
Proficiency in office software: Experience with office software applications such as Word, Excel, email clients, and web browsers is necessary. These tools are used for data analysis, reporting, and communication purposes.
Passion for technology: Having a genuine passion for technology is an asset. It demonstrates a curiosity and willingness to stay updated with the latest monitoring tools, techniques, and industry trends. These mandatory skills provide a strong foundation for a Service Monitoring Analyst to effectively monitor and ensure the availability and performance of services.
Work Location - At present, our organization follows a work-from-home (WFH) arrangement in accordance with our company policy. However, we also believe in the value of in-person collaboration and team building. Therefore, we hold team gatherings at our office on a quarterly basis.
Shift Timing – Rotational Shift 7 AM – 3 PM , 3 PM – 11 PM , 11 PM – 7 AM
Transaction Monitoring Analyst
Posted 23 days ago
Job Viewed
Job Description
Key Responsibilities:
Transaction Monitoring:
Conduct real- time and batch transaction monitoring to identify and flag suspicious activities.
Utilize blockchain analysis tools to track and analyze crypto transactions across various platforms.
AML Investigation:
Investigate alerts and potential red flags generated by transaction monitoring systems.
Perform in-depth analysis of customer profiles, transaction histories, and associated blockchain data.
Prepare comprehensive investigation reports and document findings.
Suspicious Transaction Reporting (STR):
Prepare and file Suspicious Activity Reports (SARs) in accordance with regulatory requirements and company policies.
Ensure timely and accurate submission of reports to the relevant financial authorities.
Regulatory Compliance:
Ensure adherence to the Prevention of Money Laundering Act (PMLA) and other applicable regulations.
Stay updated on changes in AML laws and regulations, and implement necessary adjustments to policies and procedures.
Travel Rule Compliance:
Implement and monitor compliance with the Travel Rule requirements for crypto transactions.
Ensure that all required information is collected and transmitted for transactions involving virtual assets.
Customer Due Diligence (CDD):
Perform Know Your Customer (KYC) checks and ensure the accuracy and completeness of customer information.
Conduct enhanced due diligence (EDD) on high-risk customers and transactions.
Collaboration and Reporting:
Work closely with other departments (e.g., Legal, IT, and Risk) to ensure a comprehensive approach to AML compliance.
Assist in preparing internal reports and presentations for senior management.
Qualifications:
Associate Level:
Bachelors degree in Finance, Accounting, Business, or a related field.
1-2 years of experience in AML investigation, transaction monitoring, or a related field, preferably in a crypto exchange or financial institution.
Understanding of blockchain technology and its implications for AML compliance.
Familiarity with the Travel Rule and other regulatory requirements for crypto transactions.
Senior Associate Level:
Bachelors degree in Finance, Accounting, Business, or a related field; professional certifications (e.g., CAMS) are a plus.
2-3 years of experience in AML investigation, transaction monitoring, or a related field, with a proven track record in a crypto exchange or financial institution.
Advanced knowledge of blockchain technology, AML regulations, and the Travel Rule.
Strong analytical skills and experience with blockchain analysis tools.
Skills and Competencies:
Analytical Skills: Strong ability to analyze complex transactions and identify patterns indicative of suspicious activities.
Attention to Detail: High level of accuracy and attention to detail in investigating and reporting.
Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
Team Collaboration: Ability to work effectively in a team environment and collaborate with cross-functional teams.
Adaptability: Ability to adapt to a rapidly changing regulatory environment and emerging trends in the crypto industry.
Data Analysis - ETL
Posted 594 days ago
Job Viewed
Job Description
Looking For ETL Data Analyst Having Experience in the Healthcare domain
Greetings From 2COMS Group!Total Exp - 5 to 10 yrs
Loc: Pune/Mumbai/Hyderabad/Bangalore/Chennai (5 days Working – WFO)
Healthcare business and data analysis
Job Description• Create source-to-target mapping based on requirements
• Create rules definitions and transformation logic
• Gather and prepare analysis based on information from internal and external sources to evaluate and demonstrate program effectiveness and efficiency, and problem-solving
• Developing scalable reporting processes and querying data sources to conduct ad hoc analyses/detailed data profiling.
• Research complex functional data/analytical issues, good troubleshooting skill • Gather business requirements for analytical applications in iterative/agile development model.• Assume responsibility for data integrity among various internal groups and/or between internal and external sources
• Proficient in SQL understands data modeling concepts and ETL
• Aware of or willing to learn key concepts of Kafka, Databricks, GitHub, Airflow, Azure storage to support DataOps incident remediation work
• Must have an aptitude for learning new data flows quickly and participate in data quality and automation discussions.
• Must be able to take end to end responsibility in quickly solving data issues in production setting and be comfortable in engaging customers as needed for issue resolution
Proficient in Business analysis, Data Analysis, Mapping data from one format to another, Healthcare data experience(must), SQL(must), Snowflake(preferred), Databricks(preferred), Kafka(preferred)
Undergraduate degree or equivalent experience
• 5 or more years of data analysis experience
• 5 or more years of systems analysis/requirement gathering experience
• 3+ year of Health Care/Claims data experience
BenefitsAs per Co normsRegulatory Model Monitoring Execution Analyst II
Posted 2 days ago
Job Viewed
Job Description
The role has a limited but direct impact on the business through the quality of tasks and services provided. The impact of the job holder is primarily within **his/her** own team.
**Responsibilities:**
+ Develop, enhance, and validate methods for measuring and analyzing risk across all risk types (including market, credit, and operational risk).
+ Develop, validate, and strategize the uses of scoring models and related policies.
+ Lead projects related to the development, programming, integration, testing, and validation of models.
+ Provide analytical support for analysis and benchmarking activities.
+ Prepare business-as-usual **(BAU)** and ad-hoc reports according to the Risk Management Team's priorities and requirements.
+ Run integrity checks on reports and verify key numbers against independently created reports.
+ Participate in projects for the continuous improvement of risk analytics, modeling, and validation systems.
+ Work on the continuous improvement of the reporting system and optimization of Credit MIS Reports.
+ **Assessing** risk appropriately when making business decisions.
+ Demonstrating consideration for the firm's reputation, and safeguarding Citigroup, its clients, and assets.
+ Drive compliance with applicable laws, rules, and regulations.
+ Adhere to policy, apply sound ethical judgment **with respect to** personal behavior, conduct, and business practices, and escalate, manage, and report control issues with transparency.
**Qualifications:**
+ Programming skills in languages such as SAS, SQL, **and/or** Python.
+ **Working Knowledge** on tools like VBA is preferable.
+ Basic knowledge of secured/unsecured banking products and US banking regulations.
+ Strong communication skills **(oral and written) for seamless propagation of information to both** technical and non-technical audiences.
+ Proven analytical **skills to perform root cause analysis, ability to identify trends, and anticipate emerging issues** .
+ Proficiency in Microsoft Office (Word, Excel, and PowerPoint). **Unix knowledge is an added advantage.**
+ 1+ years of experience in model implementation/validation/development is preferable.
+ **Minimum 2+ years of industry experience is required.**
**Education:**
Bachelor's/University degree.
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Model Development and Analytics
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Business Acumen, Constructive Debate, Data Analysis, Escalation Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Statistics.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Quality Assurance, Monitoring & Testing Analyst 1
Posted 2 days ago
Job Viewed
Job Description
This role will report a Quality Assurance, Monitoring & Testing Manager, Independent Compliance Risk Management (ICRM) Control Monitoring & Testing. This is a new team to be created within the ICRM Controls organization, with responsibility for objectively testing ICRM's own controls within the MCA.
**Responsibilities:**
+ Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
+ Assist in performing the QA, monitoring and testing reviews - Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
+ Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
+ Help to identify any monitoring breaks and suggest enhancements
+ Assisting in the creation and maintenance of reports for control tracking and analysis
+ Help to identify risks across the business and organize cross functional solutions
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
**Qualifications** :
+ Minimum of 0-2 years of relevant experience.
+ Self-motivated and detail oriented.
+ Good understanding of how the team interacts with others in accomplishing the objectives of the area.
+ Good knowledge in the development and execution for controls.
+ Experience in control related functions in the financial industry.
+ Understanding of compliance laws, rules, regulations, and best practices.
+ Understanding of Citi's Policies, Standards, and Procedures.
+ Good analytical skills to evaluate complex risk and control activities and processes.
+ Good verbal and written communication skills.
+ Ability to manage multiple tasks and priorities.
+ Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
**Education** :
Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Controls Governance & Oversight
---
**Job Family:**
Quality Assurance, Monitoring & Testing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Quality Assurance, Monitoring & Testing Analyst 1
Posted 2 days ago
Job Viewed
Job Description
This role will report a Quality Assurance, Monitoring & Testing Manager, Independent Compliance Risk Management (ICRM) Control Monitoring & Testing. This is a new team to be created within the ICRM Controls organization, with responsibility for objectively testing ICRM's own controls within the MCA.
**Responsibilities:**
+ Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
+ Assist in performing the QA, monitoring and testing reviews - Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
+ Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
+ Help to identify any monitoring breaks and suggest enhancements
+ Assisting in the creation and maintenance of reports for control tracking and analysis
+ Help to identify risks across the business and organize cross functional solutions
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
**Qualifications** :
+ Minimum of 0-2 years of relevant experience.
+ Self-motivated and detail oriented.
+ Good understanding of how the team interacts with others in accomplishing the objectives of the area.
+ Good knowledge in the development and execution for controls.
+ Experience in control related functions in the financial industry.
+ Understanding of compliance laws, rules, regulations, and best practices.
+ Understanding of Citi's Policies, Standards, and Procedures.
+ Good analytical skills to evaluate complex risk and control activities and processes.
+ Good verbal and written communication skills.
+ Ability to manage multiple tasks and priorities.
+ Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
**Education** :
Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Controls Governance & Oversight
---
**Job Family:**
Quality Assurance, Monitoring & Testing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Quality Assurance, Monitoring & Testing Analyst 1
Posted 2 days ago
Job Viewed
Job Description
This role will report a Quality Assurance, Monitoring & Testing Manager, Independent Compliance Risk Management (ICRM) Control Monitoring & Testing. This is a new team to be created within the ICRM Controls organization, with responsibility for objectively testing ICRM's own controls within the MCA.
**Responsibilities:**
+ Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
+ Assist in performing the QA, monitoring and testing reviews - Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
+ Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
+ Help to identify any monitoring breaks and suggest enhancements
+ Assisting in the creation and maintenance of reports for control tracking and analysis
+ Help to identify risks across the business and organize cross functional solutions
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
**Qualifications** :
+ Minimum of 0-2 years of relevant experience.
+ Self-motivated and detail oriented.
+ Good understanding of how the team interacts with others in accomplishing the objectives of the area.
+ Good knowledge in the development and execution for controls.
+ Experience in control related functions in the financial industry.
+ Understanding of compliance laws, rules, regulations, and best practices.
+ Understanding of Citi's Policies, Standards, and Procedures.
+ Good analytical skills to evaluate complex risk and control activities and processes.
+ Good verbal and written communication skills.
+ Ability to manage multiple tasks and priorities.
+ Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
**Education** :
Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Controls Governance & Oversight
---
**Job Family:**
Quality Assurance, Monitoring & Testing
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Regulatory Model Monitoring Execution Analyst II
Posted 2 days ago
Job Viewed
Job Description
+ Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
+ **Responsibilities:** **Qualifications:** **Education:**
+ Develops, enhances, and validates the methods of measuring and analyzing risk, for all risk types including market, credit and operational. Also, may develop, validate and strategize uses of scoring models and scoring model related policies.
+ Leads project in terms of development, programming, integration, testing, and validation of models.
+ Provides analytical support on analysis and benchmarking.
+ Prepares business as usual and ad-hoc reports in accordance with the Risk Management Teams priorities and requirements, running integrity checks on the reports and checking key numbers from other independently created reports.
+ Participates in a project of constant improvement of risk analytics, modeling and validation systems and optimization of reports.
+ Works on constant improvement of reporting system and optimization of Credit MIS Reports.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Demonstrated programming (SAS, SQL, R, etc.). Knowledge of tools like VBA preferable.
+ Basic knowledge of secured/unsecured banking products and US banking.
+ Good communication skill to communicate technical information verbally and in writing to both technical and non-technical audiences.
+ Proven analytical skills, with the ability to identify root causes and trends and anticipate horizon issues.
+ Proficient in Microsoft Office (Word, Excel, and PowerPoint
+ 2+ years experience in model implementation/validation/development preferable.
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Model Development and Analytics
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Analytical Thinking, Business Acumen, Constructive Debate, Data Analysis, Escalation Management, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment, Statistics.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
HR Data Analysis Manager
Posted 2 days ago
Job Viewed
Job Description
+ Report to the Director Data Analytics and collaborate with the team to produce insights, perform exploratory data analysis for leadership requests and maintain data visualization tools delivering people and business metrics.
+ Design and develop compelling dashboards using advanced analytics, interactive dashboard design, and data storytelling techniques.
+ Deliver operational talent reports with data-driven narratives.
+ Engage with People team and business stakeholders to gather requirements and support scheduled/ad hoc reporting.
+ Develop, implement, and maintain dashboards and reports for key stakeholders (e.g., Executive Leadership, HR leaders, Business Partners).
+ Innovate to automate and streamline processes.
+ Responsible for data cleansing, validation, testing, and large-scale data analysis.
+ Handle sensitive human capital data with discretion and sound judgment.
+ Collaborate with project teams to ensure correct identification of data impacted by changes.
**Education:**
+ Bachelor's degree in engineering, Computer Science, Mathematics, or related technical field.
**Experience:**
+ 8+yrs of total experience with atleast 5yrs of relevant Experience in analytics roles working with large datasets.
+ Self-motivated, curious, independent, and eager to learn.
**Technical Skills:**
+ Analytics data modelling, storytelling, and visualization using tableau, Power BI, SQL, other advanced analytical tools
+ Exposure to R, Python is an added advantage.
+ Experience in Workday reporting, Viva GLINT, Visier, HR data systems.
+ Preprocessing structured/unstructured data.
+ Advanced MS Excel, PowerPivot, Power BI, Power Platform, DAX.
**Other Requirements:**
+ Ability to work in virtual teams across time zones.
+ Broad understanding of HR processes and metrics (e.g., Workforce Metrics, Recruitment, Compensation, Talent Management).
+ People management experience (a plus).
+ Knowledge of ERP, HR systems, and Business Intelligence tools.
+ Ability to handle stress and prioritize effectively with management support.
Graduate Trainee - Data Analysis
Posted 2 days ago
Job Viewed