2,091 Multilingual Specialist jobs in India
Remote Multilingual Customer Support Specialist
700007 Kolkata, West Bengal
₹45000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is looking for highly empathetic and skilled Remote Multilingual Customer Support Specialists to provide outstanding assistance to their global customer base. This is a fully remote position where you will be the primary point of contact for customers, resolving inquiries, troubleshooting issues, and providing information via various channels including phone, email, and live chat. The ideal candidate possesses exceptional communication skills in multiple languages, a patient and problem-solving attitude, and a strong commitment to customer satisfaction. You will play a vital role in maintaining our client's reputation for excellent customer service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and professionally across multiple communication channels.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot technical problems and guide customers through solutions.
- Escalate complex issues to appropriate departments while ensuring timely follow-up.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify customer needs and proactively offer solutions or additional services.
- Maintain a high level of product knowledge and stay updated on company offerings.
- Adhere to customer service standards and contribute to team goals.
- Gather customer feedback and relay it to relevant teams for service improvement.
- Contribute to building customer loyalty and satisfaction through exceptional support.
Qualifications:
- Fluency in English and at least one other language (e.g., Hindi, Bengali, Tamil, Telugu, French, Spanish) is required.
- Previous experience in customer service, technical support, or a related field.
- Excellent verbal and written communication skills in all supported languages.
- Strong problem-solving and analytical abilities.
- Patience, empathy, and a customer-centric approach.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Reliable internet connection and a dedicated workspace.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- A passion for helping people and a commitment to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist - Multilingual
302001 Jaipur, Rajasthan
₹400000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Join our dynamic team as a Technical Support Specialist, where you will be the first point of contact for customers seeking assistance with our diverse range of software products. This role involves providing exceptional customer service and technical guidance to resolve inquiries promptly and efficiently. As part of our Customer Service & Helpdesk team, you will handle technical issues via phone, email, and chat, diagnosing problems, and offering effective solutions. The ideal candidate possesses excellent communication skills, a strong aptitude for technology, and a patient, problem-solving attitude. Responsibilities include troubleshooting software bugs, guiding users through product features, escalating complex issues to higher-level support teams, and documenting customer interactions and resolutions. You will also contribute to building our knowledge base by creating helpful articles and FAQs. Fluency in multiple languages is a significant asset, as we serve a global customer base. This position offers a hybrid work model, allowing you to combine remote work with in-office collaboration at our Jaipur, Rajasthan, IN location. We are looking for individuals who are passionate about technology, enjoy helping people, and thrive in a fast-paced support environment. A commitment to customer satisfaction and continuous learning is paramount. You will receive comprehensive training on our products and support tools, empowering you to deliver outstanding service. This is an excellent opportunity to grow your career in technical support within a supportive and innovative company.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve software-related issues and user inquiries.
- Guide customers through product functionalities and troubleshooting steps.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions and resolutions accurately in the CRM system.
- Contribute to the development and maintenance of the knowledge base.
- Maintain a high level of customer satisfaction.
- Identify trends in customer issues and provide feedback to product development teams.
- Adhere to service level agreements (SLAs) and support protocols.
- Continuously enhance technical knowledge and customer service skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-3 years of experience in technical support or customer service.
- Strong understanding of software applications and operating systems.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal abilities.
- Fluency in English and at least one other major language (e.g., Hindi, Spanish, French) is highly preferred.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
1
Remote Bilingual Customer Support Specialist
201001 Ghaziabad, Uttar Pradesh
₹45000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is actively searching for a skilled and compassionate Remote Bilingual Customer Support Specialist to join their growing, remote-first support team. This role is crucial in providing exceptional assistance to a diverse customer base, requiring fluency in both English and another language. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels including phone, email, and chat. Responsibilities include accurately documenting customer interactions and resolutions in our CRM system, actively listening to customer needs and providing effective solutions, troubleshooting technical or product-related problems, and escalating complex issues to appropriate internal teams when necessary. The ability to communicate clearly, empathetically, and professionally in both required languages is paramount. This position demands excellent problem-solving skills, patience, and a strong commitment to customer satisfaction. You will work independently from your home office, requiring self-discipline, strong time management skills, and the ability to thrive in a remote environment. Proficiency with standard office software and comfort learning new support technologies are essential. A minimum of 2 years of experience in a customer support or contact center role is required. Fluency in English and (Specify Second Language Here, e.g., Hindi, Spanish, French) is a mandatory requirement for this position. This is a fully remote opportunity, offering the flexibility to work from anywhere. A passion for helping others and a dedication to delivering outstanding service are key attributes we are seeking.
This advertiser has chosen not to accept applicants from your region.
2
Software Engineer, Translation Services
Hyderabad, Andhra Pradesh
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We have multiple talented engineering teams with four based in Seattle, WA and five based in HYD and a great office space where we collaborate.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We have multiple talented engineering teams with four based in Seattle, WA and five based in HYD and a great office space where we collaborate.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Software Engineer, Translation Services
Bangalore, Karnataka
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Software Engineer, Translation Services
Delhi, Delhi
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Software Engineer, Translation Services
Hyderabad, Andhra Pradesh
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Software Engineer, Translation Services
Bengaluru, Karnataka
Amazon
Posted 2 days ago
Job Viewed
Job Description
Description
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We have multiple talented engineering teams with four based in Seattle, WA and five based in HYD and a great office space where we collaborate.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We have multiple talented engineering teams with four based in Seattle, WA and five based in HYD and a great office space where we collaborate.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Remote Bilingual Customer Support Specialist (Spanish/English)
700001 Kolkata, West Bengal
₹45000 Monthly
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a global leader in e-commerce solutions, is seeking a highly motivated and customer-focused Remote Bilingual Customer Support Specialist to provide exceptional support to their Spanish-speaking and English-speaking customer base. This is a fully remote position, allowing you to work from home while assisting customers with inquiries and resolving issues. The ideal candidate will be fluent in both Spanish and English, possess excellent communication skills, and have a passion for helping others.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in both Spanish and English.
- Provide accurate and efficient solutions to customer problems related to products, services, and accounts.
- Troubleshoot technical issues and guide customers through resolution steps.
- Educate customers on product features, benefits, and best practices.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Escalate complex issues to appropriate departments or senior team members when necessary.
- Contribute to the development of customer support knowledge base articles and FAQs.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Adhere to service level agreements (SLAs) and company quality standards.
- Proactively identify opportunities to enhance the customer experience.
- Collaborate with team members to share best practices and improve support processes.
- Handle customer complaints with empathy and professionalism, aiming for customer retention.
- Process customer requests, such as returns, exchanges, or account updates.
- Fluency in both spoken and written Spanish and English is essential.
- Previous experience in customer service or a related support role is highly preferred.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency in using computers, including MS Office Suite and CRM software.
- Ability to multitask and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and as part of a collaborative remote team.
- High school diploma or equivalent required; some college coursework is a plus.
- Experience with e-commerce platforms or digital services is an advantage.
- Adaptability to learn new systems and processes quickly.
This advertiser has chosen not to accept applicants from your region.
8
Software Development Engineer II, Translation Services
Hyderabad, Andhra Pradesh
Amazon
Posted today
Job Viewed
Job Description
Description
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Translation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.
Key job responsibilities
Are you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.
TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building.
We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.
About the team
We are a globally distributed engineering organization with teams in Seattle, WA and Hyderabad, India. Our collaborative culture and low operational overhead create a startup-like environment that encourages innovation.
Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.
Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
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