1 Multilingual Support jobs in India
Customer Support- Inbound Call Agent – Multilingual Support
Mumbai, Maharashtra
Confidential
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Multilingual Call Handling:
- Manage inbound customer calls in English or Hindi and at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada). Communicate clearly, confidently, and professionally with customers.
- Escalation Recording Issue Resolution:
- Listen attentively to customers, and accurately note down escalations and reasons for complaints. Coordinate with relevant teams during the call, ensuring the customer receives an appropriate and timely resolution.
- Stakeholder Coordination:
- Work closely with multiple internal stakeholders while on the call to resolve customer issues. Escalate major issues to the appropriate team via email or follow-up calls if necessary.
- Empathetic Customer Support:
- Approach customer interactions with empathy and patience, ensuring the customer feels heard and understood throughout the conversation. Maintain a calm and professional demeanor, even in challenging situations.
- Data Management Tracking:
- Use Google Forms to accurately record call details, customer complaints, and escalations. Maintain and update case records in trackers, ensuring all data is properly captured and stored.
- Attention to Detail:
- Ensure all escalations, customer information, and resolutions are accurately documented. Keep a close watch on all ongoing cases and follow up with customers if needed to ensure resolution.
- TAT Monitoring:
- Monitor the TAT (Turnaround Time) for issues raised during calls and ensure resolutions are provided within the expected timeline.
Qualifications:
- Proficiency in at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada) is mandatory.
- 6 days working and rotational week offs
- Strong verbal communication skills in English or Hindi.
- Prior experience in an inbound call center or customer service role is preferred.
- Ability to handle calls confidently, patiently, and professionally.
- Familiarity with Google Forms for data entry and case tracking.
- Excellent listening skills and attention to detail.
- Ability to escalate major issues via email or call promptly.
- Empathy and problem-solving skills to handle customer complaints effectively.
Key Skills:
- Multilingual Call Handling (English, Hindi + South Indian Languages)
- Escalation Issue Resolution
- Google Forms Data Management
- Stakeholder Coordination
- TAT Monitoring
- Empathy Active Listening
- Attention to Detail Documentation
Skills Required
Customer Support, issue resolution
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