8,888 Naval Operations Manager jobs in India

Our client is seeking an experienced and strategic Operations Director to lead and optimize port and maritime logistics operations in **Visakhapatnam, Andhra Pradesh**. This senior leadership role requires a proven track record in managing complex supply chains, waterfront operations, and extensive knowledge of international shipping regulations and practices. You will be responsible for overseeing all aspects of port operations, including cargo handling, vessel berthing, warehousing, customs clearance, and intermodal connectivity. The goal is to enhance efficiency, reduce costs, improve safety standards, and ensure the timely and secure movement of goods. This hybrid role requires a significant presence at the port facilities, combined with opportunities for remote strategic planning and team management. You will lead a diverse team of port managers, supervisors, and operational staff, fostering a culture of continuous improvement and high performance. Key responsibilities include developing and implementing operational strategies, managing budgets, negotiating contracts with service providers, and ensuring compliance with environmental and safety regulations. You will also play a crucial role in stakeholder management, liaising with shipping lines, terminal operators, government agencies, and logistics partners. The ideal candidate will possess strong analytical skills, excellent decision-making capabilities, and the ability to navigate the dynamic challenges of the maritime industry. Experience with port automation technologies and advanced logistics software is highly desirable. This is an exceptional opportunity to shape the future of port operations in a key strategic location. Your leadership will directly impact the efficiency and competitiveness of our client's maritime activities. A deep understanding of the local port infrastructure and its surrounding economic ecosystem is essential. You must be adept at risk management and contingency planning to address unforeseen disruptions. The role demands a leader who can inspire confidence and drive operational excellence across all levels of the organization.

Core Responsibilities:

• Develop and execute strategic operational plans for port and maritime logistics.
• Oversee day-to-day port operations, including vessel scheduling, cargo throughput, and terminal management.
• Manage all aspects of stevedoring, warehousing, and inventory control.
• Ensure compliance with international maritime regulations, safety standards (ISPS, SOLAS), and environmental policies.
• Lead and mentor a team of port operations professionals, fostering a culture of safety and efficiency.
• Develop and manage operational budgets, controlling costs and maximizing profitability.
• Negotiate and manage contracts with vendors, shipping lines, and other third-party logistics providers.
• Implement and leverage technology to optimize operations, such as port management systems and automation.
• Build and maintain strong relationships with key stakeholders, including customs, port authorities, and clients.
• Develop and implement contingency plans for disruptions and emergencies.
• Monitor industry trends and implement best practices to maintain a competitive edge.

Qualifications:

• Bachelor's degree in Maritime Operations, Logistics Management, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 8-10 years of progressive experience in port operations, terminal management, or maritime logistics.
• Demonstrated leadership experience managing large, complex operational teams.
• In-depth knowledge of port infrastructure, cargo handling equipment, and shipping processes.
• Strong understanding of international trade, customs procedures, and maritime law.
• Proven experience with budgeting, financial management, and contract negotiation.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in relevant logistics software and technology.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work effectively in a hybrid environment, balancing site visits with remote strategic work.
• Knowledge of Telugu and English is an advantage.

**About this role:**
Wells Fargo is seeking a Operations Manager.
**In this role, you will:**
+ Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
+ Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
+ Engage stakeholders and internal partners associated within the Operations area
+ Work independently on moderately complex issues and projects
+ Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
+ Provide training, performance, evaluation and coaching of less experienced team
+ Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
+ Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
+ Provide responsibility for budget and financial performance
+ Collaborate and influence all levels of professionals including more experienced managers
+ Lead team to achieve objectives
+ Manage allocation of people and financial resources for Operations
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ LIQ Experience preferred
+ Leadership experience
**Posting End Date:**
27 Oct 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-

**Who we are:**
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Operations Manager
**Location:** Hyderabad
**Reports to (level of category)** : Senior Operations Manager
**Role Objective**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
a) Day-to-day operations
b) People Management (Work Allocation, On job support, Feedback & Team building)
c) Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
d) Reports (Internal and Client performance reports)
e) Work allocation strategy
f) CMS 1500 & UB04 AR experience is mandatory.
g) Span of control - 80 to 100
h) Thorough knowledge of all AR scenarios and Denials
i) Expertise in both Federal and Commercial payor mix
j) Excellent interpersonal skills
h) Should be capable to interact with US clients and manage escalations
**Qualifications**
+ Graduate in any discipline from a recognized educational institute
+ Good analytical skills and proficiency with MS Word, Excel and PowerPoint
+ Good communication Skills (both written & verbal)
**Skill Set**
+ Candidate should be good in Denial Management
+ Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
+ Ability to interact positively with team members, peer group and seniors.
+ Demonstrated ability to exceed performance targets.
+ Ability to effectively prioritize individual and team responsibilities.
+ Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

**Who we are:**
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Operations Manager
**Role Objective:** Manage AR, Denials and Appeal follow up operations team.
**Essential Duties and Responsibilities:**
Should have the ability to manage an operations team of 100+ FTEs.
Should have the ability to manage multiple provider/hospital sites.
Should have the ability to coordinate and proactively communicate with domestic counterparts and leaders.
Should have excellent analytical and decision-making skills.
Should have strong communication, interpersonal, and presentation skills.
Candidate should be self-driven, with leadership abilities and a results-oriented approach.
Should be able to identify and implement strategies for process improvement.
Should have experience in inter-departmental and intra-departmental coordination with multiple stakeholders.
Should have a thorough understanding of AR follow-up, denials, and appeals processes.
Should be able to drive KPIs to achieve business metrics.
Should ensure the timely delivery of projects and reports.
Should have the ability to prepare presentations for business meetings.
Should ensure and drive adherence to company policies and compliance standards.
Should manage the performance of supervisors and team members.
Should lead initiatives for productivity and quality improvement.
Should be able to control absenteeism and attrition within organization-defined goals.
**Certification:** N/A
**Skill Set:**
Domain knowledge on both CM1500 and UB04 claims follow up.
Operations Management.
Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.
**Pre-requisite:**
+ Should have overall 7+ years of experience in RCM Operations
+ Should have analytical skills & exhibit clear thinking/reasoning
+ Should be able to comprehend & well-articulated to present his/her thought process well
+ Should have excellent feedback and coaching skills
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

**Who we are:**
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Operations Manager - Medical Coding (Inpatient)
**Role Objective:** To Maintain and improve the efficiency and effectiveness of the Team and drive the Business Operations without any challenges
**Essential Duties and Responsibilities:**
- Ability to co-ordinate multiple projects and initiative simultaneously
- Ability to drive action plans and strategies
- Ability to meet Client SLA Deliverables
- Addressing performance issues and implementing corrective actions
- Assigning coding tasks and monitoring workload distribution
**Certification:** CIC/CCS (AAPC & AHIMA)
**Skill Set:**
+ Good analytical and process improvement skills.
+ Self-driven, Excellent personal and interpersonal skills, active listener, and excellent communication skills
+ Excellent process knowledge and domain understanding relating to Inpatient coding as per R1 standard.
+ Need to have an Inpatient coding certification.
**Pre-requisite:**
+ Ability to lead and motivate a team of 100+ people, with strong decision-making and problem-solving skills. Excellent verbal and written communication
+ Should have strong experience in IP DRG Coding
+ Ability to analyze data and metrics to improve processes with proficiency in using data analytics and MS Office
+ Ability to build and maintain strong relationships with team members/stakeholders and conflict resolution
+ Ability to identify training needs and provide coaching and mentoring
+ Ability to manage resources efficiently and effectively
+ Should be result oriented and have good analytical/process improvement skills, ability to drive action plans and implement strategies
+ Should have excellent feedback and coaching skills
+ Should be able to lead
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .

Job Title:
Operations Manager
Job Description
The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
+ Service Desk Operations:
+ Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.
+ Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.
+ Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.
+ Team Management:
+ Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.
+ Set clear goals and performance standards for team members, encouraging continuous improvement.
+ Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.
+ Coordinate staff schedules to provide adequate coverage during business hours.
+ Customer Satisfaction:
+ Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.
+ Analyse customer feedback and service reports to identify areas for improvement.
+ Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.
+ Process Improvement:
+ Review and improve service desk processes to align with ITIL or other service management frameworks.
+ Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.
+ Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.
+ Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.
+ Reporting and Analysis:
+ Prepare and present regular reports on service desk performance, trends, and areas for improvement.
+ Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.
+ Track and analyse support tickets to identify recurring issues and implement preventative solutions.
Key skills & knowledge:
+ Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
+ 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.
+ Proven experience managing a customer-facing service desk or IT support team.
+ Strong understanding of IT service management (ITSM) frameworks such as ITIL.
+ Excellent problem-solving and decision-making abilities.
+ Strong leadership, communication, and team management skills.
+ Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
+ Ability to work in a fast-paced environment and manage multiple priorities.
+ Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions.
Preferred Qualifications:
+ ITIL Foundation and other relevant certifications.
+ Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization
+ Experience with cloud-based solutions, enterprise software, and network management.
+ Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.
+ Experience in change management and continuous improvement initiatives.
Key Competencies:
+ Leadership and team management
+ Customer-focused mindset
+ Strong technical knowledge
+ Analytical and reporting skills
+ Communication and interpersonal skills
+ Process improvement and change management
Educational Qualification : Graduate
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
**Role and Key Responsibilities:**
· Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans.
· Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upselling.
· Lead, coach, and develop Team Leaders and their teams-ensuring high performance, engagement, and alignment with business goals.
· Review and act on operational reports (e.g., attendance, client scorecards, performance metrics) to maintain service quality.
· Build and nurture strong relationships with client stakeholders; represent the business in client reviews and strategic discussions.
· Provide clear direction and support to teams, ensuring consistent application of company policies and performance standards.
· Conduct regular one-on-one sessions with direct reports to review performance, provide feedback, and support career development.
· Foster a positive and inclusive work environment through active employee engagement and timely resolution of people-related issues.
· Collaborate with cross-functional teams (Training, HR, Quality, WFM, Talent Acquisition) to drive continuous improvement.
· Stay agile to evolving business needs-evaluate staffing requirements and make necessary adjustments in consultation with BD and client teams.
· Take ownership of outcomes and maintain a proactive, solution-oriented mindset.
**Key** **Skills** **and knowledge** **:**
· Minimum 5 years of experience in the BPO industry, with at least 2 years in a voice process.
· 1+ year of experience in an Operations Manager role, preferably in telecom.
· Strong customer service orientation with proven upselling and cross-selling capabilities.
· Excellent communication skills-both verbal and written.
· Demonstrated ability to lead, coach, and inspire teams to achieve goals.
· Analytical mindset with problem-solving skills and a focus on process improvement.
· Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
· Comfortable working under pressure while maintaining professionalism.
· Experience in performance management, employee engagement, and conflict resolution.
· Willingness to work flexible hours based on business needs.
· Associate's degree or higher in a relevant field (preferred).
**Educational Qualification :** Graduate
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Kolkata - 10th Floor on Block A, DLF IT Park I, New Town
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Operations Manager
**Location:** Sec-21 GGN
**Reports to (level of category)** : Senior Operations Manager
**Role Objective**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
a) Day-to-day operations
b) People Management (Work Allocation, On job support, Feedback & Team building)
c) Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
d) Reports (Internal and Client performance reports)
e) Work allocation strategy
f) CMS 1500 & UB04 AR experience is mandatory.
g) Span of control - 80 to 100
h) Thorough knowledge of all AR scenarios and Denials
i) Expertise in both Federal and Commercial payor mix
j) Excellent interpersonal skills
h) Should be capable to interact with US clients and manage escalations
**Qualifications**
+ Graduate in any discipline from a recognized educational institute
+ Good analytical skills and proficiency with MS Word, Excel and PowerPoint
+ Good communication Skills (both written & verbal)
**Skill Set**
+ Candidate should be good in Denial Management
+ Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
+ Ability to interact positively with team members, peer group and seniors.
+ Demonstrated ability to exceed performance targets.
+ Ability to effectively prioritize individual and team responsibilities.
+ Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: .