5,676 Need Freshers 6months International Bpo Experience jobs in India
Customer service for International BPO
Posted 18 days ago
Job Viewed
Job Description
Company Overview
Wings Global Services, based in Mumbai, is at the forefront of delivering innovative engineering solutions. We integrate automation and cross-sectoral expertise to redefine operational excellence across diverse industries, including oil & gas, manufacturing, and IT. We focus on nurturing industry-ready talent equipped with adaptive problem-solving capabilities, aligning with modern industry demands. Our services span from conceptual ideation to sustainable competitive advantage through efficient resource optimization.
Job Overview
Join our team as a Junior Customer Service Representative for our International BPO operations in Mumbai, Thane, or Pune. This is a full-time position requiring 1 to 3 years of experience. The role demands exemplary communication and problem-solving skills to enhance customer satisfaction. As part of a dynamic team, you will contribute to our commitment to customer excellence and operational efficiency.
Qualifications and Skills
- Fluent English communication to effectively manage customer interactions and ensure clarity. (Mandatory skill)
- Proven experience with call center software to handle inbound and outbound customer calls efficiently. (Mandatory skill)
- Strong customer service skills tailored to meet international client needs and expectations. (Mandatory skill)
- Ability to actively listen to customers, ensuring their issues are accurately understood and addressed effectively.
- Empathy skills to connect with customers, showing understanding and concern for their situations and problems.
- Persuasive speaking skills to influence customer decisions and enhance service delivery and satisfaction.
- Proficiency with CRM software for managing and documenting customer interactions systematically and effectively.
- Effective time management to handle multiple customer interactions and complete tasks within set timelines.
Roles and Responsibilities
- Manage inbound and outbound calls in a professional and timely manner, ensuring high-quality customer service.
- Resolve customer inquiries and issues by providing accurate information and appropriate solutions promptly.
- Document all customer interactions, feedback, and issues in the CRM system to maintain service records.
- Collaborate with team members and other departments to enhance customer service solutions and strategies.
- Regularly update customers about new services and changes, ensuring they have access to the latest information.
- Encourage customer feedback and escalate any unresolved issues to higher authorities as required.
- Participate in training sessions to update knowledge on product offerings and service procedures.
- Continuously strive to improve customer service methods and contribute to the company's overall success.
Customer Support Agent - International BPO USA/UK
Posted 18 days ago
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Job Description
Job Title: Customer Support Agent - International BPO (USA/UK Clients) | Mumbai (Malad) | Up to 40,000/month Call/WhatsApp for quick response!
Job Role & Responsibilities:
Handle inbound/outbound calls, emails, and chats for USA/UK customers
Provide exceptional customer service & resolve queries efficiently
Ensure high customer satisfaction with a professional & friendly approach
Maintain accurate records and follow company processes
Eligibility Criteria:
Excellent English communication (verbal & written) MANDATORY
Freshers with great communication can apply!
Experience in BPO/Customer Support (preferred but not mandatory)
Willing to work in rotational shifts (including night shifts)
Comfortable with rotational week-offs
Send your resume ASAP or apply directly on this post!
International BPO Executive (US/UK Accent)
Posted today
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Job Description
Job Title: International BPO Executive (US/UK Accent)
Location: Mumbai
Company: Boston Institute of Analytics
Department : Admissions & Sales
Job Summary:
The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle—from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.
(Must have a UK or US accent)
Key Responsibilities:
Sales & Lead Conversion:
- Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
- Clearly communicate the value proposition of BIA’s programs, certifications, and career outcomes.
- Understand the goals and needs of each lead and position the most relevant course offerings.
- Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
- Maintain detailed lead tracking and updates in CRM tools to monitor each lead’s movement through the funnel.
Counseling Session Coordination:
- Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
- Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
- Keep counselors informed on student readiness and support needed for conversion.
Lead Nurturing & Follow-Up:
- Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, and email).
- Re-engage previously interested leads with new program updates, offers, or success case studies.
- Ensure all communications are professional, timely, and student-focused.
Performance & Reporting:
- Achieve weekly/monthly lead contact and enrollments.
- Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
- Share on-the-ground feedback with marketing and admissions teams to improve campaign performance and lead quality.
Team Collaboration:
- Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
- Attend regular training sessions on product knowledge, sales techniques, and CRM tools.
Qualifications:
- 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
- Strong sales and persuasion skills—ability to convert interest into action.
- Fluent in English with excellent verbal and written communication.
- Comfortable working with CRM systems, lead dashboards, and reporting tools.
- Self-motivated, target-driven, and passionate about helping students make informed career decisions.
International BPO Executive (US/UK Accent)
Posted today
Job Viewed
Job Description
Location: Mumbai
Company: Boston Institute of Analytics
Department : Admissions & Sales
Job Summary:
The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle—from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.
(Must have a UK or US accent)
Key Responsibilities:
Sales & Lead Conversion:
Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
Clearly communicate the value proposition of BIA’s programs, certifications, and career outcomes.
Understand the goals and needs of each lead and position the most relevant course offerings.
Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
Maintain detailed lead tracking and updates in CRM tools to monitor each lead’s movement through the funnel.
Counseling Session Coordination:
Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
Keep counselors informed on student readiness and support needed for conversion.
Lead Nurturing & Follow-Up:
Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, and email).
Re-engage previously interested leads with new program updates, offers, or success case studies.
Ensure all communications are professional, timely, and student-focused.
Performance & Reporting:
Achieve weekly/monthly lead contact and enrollments.
Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
Share on-the-ground feedback with marketing and admissions teams to improve campaign performance and lead quality.
Team Collaboration:
Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
Attend regular training sessions on product knowledge, sales techniques, and CRM tools.
Qualifications:
1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
Strong sales and persuasion skills—ability to convert interest into action.
Fluent in English with excellent verbal and written communication.
Comfortable working with CRM systems, lead dashboards, and reporting tools.
Self-motivated, target-driven, and passionate about helping students make informed career decisions.
International bpo executive (us/uk accent)
Posted 5 days ago
Job Viewed
Job Description
Location: Mumbai
Company: Boston Institute of Analytics
Department : Admissions & Sales
Job Summary:
The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle—from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.
(Must have a UK or US accent)
Key Responsibilities:
Sales & Lead Conversion:
Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
Clearly communicate the value proposition of BIA’s programs, certifications, and career outcomes.
Understand the goals and needs of each lead and position the most relevant course offerings.
Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
Maintain detailed lead tracking and updates in CRM tools to monitor each lead’s movement through the funnel.
Counseling Session Coordination:
Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
Keep counselors informed on student readiness and support needed for conversion.
Lead Nurturing & Follow-Up:
Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, Whats App, and email).
Re-engage previously interested leads with new program updates, offers, or success case studies.
Ensure all communications are professional, timely, and student-focused.
Performance & Reporting:
Achieve weekly/monthly lead contact and enrollments.
Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
Share on-the-ground feedback with marketing and admissions teams to improve campaign performance and lead quality.
Team Collaboration:
Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
Attend regular training sessions on product knowledge, sales techniques, and CRM tools.
Qualifications:
1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
Strong sales and persuasion skills—ability to convert interest into action.
Fluent in English with excellent verbal and written communication.
Comfortable working with CRM systems, lead dashboards, and reporting tools.
Self-motivated, target-driven, and passionate about helping students make informed career decisions.
International BPO Executive (US/UK Accent)
Posted 5 days ago
Job Viewed
Job Description
Job Title: International BPO Executive (US/UK Accent)
Location: Mumbai
Company: Boston Institute of Analytics
Department : Admissions & Sales
Job Summary:
The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle—from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.
(Must have a UK or US accent)
Key Responsibilities:
Sales & Lead Conversion:
- Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
- Clearly communicate the value proposition of BIA’s programs, certifications, and career outcomes.
- Understand the goals and needs of each lead and position the most relevant course offerings.
- Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
- Maintain detailed lead tracking and updates in CRM tools to monitor each lead’s movement through the funnel.
Counseling Session Coordination:
- Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
- Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
- Keep counselors informed on student readiness and support needed for conversion.
Lead Nurturing & Follow-Up:
- Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, and email).
- Re-engage previously interested leads with new program updates, offers, or success case studies.
- Ensure all communications are professional, timely, and student-focused.
Performance & Reporting:
- Achieve weekly/monthly lead contact and enrollments.
- Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
- Share on-the-ground feedback with marketing and admissions teams to improve campaign performance and lead quality.
Team Collaboration:
- Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
- Attend regular training sessions on product knowledge, sales techniques, and CRM tools.
Qualifications:
- 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
- Strong sales and persuasion skills—ability to convert interest into action.
- Fluent in English with excellent verbal and written communication.
- Comfortable working with CRM systems, lead dashboards, and reporting tools.
- Self-motivated, target-driven, and passionate about helping students make informed career decisions.
International Bpo Executive (Us/Uk Accent)
Posted today
Job Viewed
Job Description
Job Title: International BPO Executive (US/UK Accent)
Location: Mumbai
Company: Boston Institute of Analytics
Department : Admissions & Sales
Job Summary:
The Student Services & Sales Associate at Boston Institute of Analytics (BIA) plays a frontline role in driving course enrollments and supporting student acquisition. The ideal candidate will be responsible for managing the full sales cycle—from calling leads and scheduling counseling sessions to following up and closing enrollments. This role demands high communication skills, sales confidence, and a consultative approach to counseling prospective students.
(Must have a UK or US accent)
Key Responsibilities:
Sales & Lead Conversion:
- Initiate outbound calls to prospective students who have expressed interest via web forms, digital campaigns, and referrals.
- Clearly communicate the value proposition of BIA’s programs, certifications, and career outcomes.
- Understand the goals and needs of each lead and position the most relevant course offerings.
- Build trust and urgency by handling objections effectively and sharing success stories or career support insights.
- Maintain detailed lead tracking and updates in CRM tools to monitor each lead’s movement through the funnel.
Counseling Session Coordination:
- Schedule and confirm one-on-one sessions between prospective students and in-house academic counselors.
- Follow up after counseling sessions to address any remaining questions or concerns and move leads closer to enrollment.
- Keep counselors informed on student readiness and support needed for conversion.
Lead Nurturing & Follow-Up:
- Proactively follow up with cold, warm, and hot leads across multiple touchpoints (calls, WhatsApp, and email).
- Re-engage previously interested leads with new program updates, offers, or success case studies.
- Ensure all communications are professional, timely, and student-focused.
Performance & Reporting:
- Achieve weekly/monthly lead contact and enrollments.
- Prepare basic reports for daily outreach activity, lead quality, and conversion insights.
- Share on-the-ground feedback with marketing and admissions teams to improve campaign performance and lead quality.
Team Collaboration:
- Work closely with counselors, marketing, and academic operations to ensure aligned messaging and process.
- Attend regular training sessions on product knowledge, sales techniques, and CRM tools.
Qualifications:
- 1-3+ years of experience in sales, tele-counseling, or BPO environments, preferably for international (US/UK) markets.
- Strong sales and persuasion skills—ability to convert interest into action.
- Fluent in English with excellent verbal and written communication.
- Comfortable working with CRM systems, lead dashboards, and reporting tools.
- Self-motivated, target-driven, and passionate about helping students make informed career decisions.
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urgnt requirement of International Bpo CCE EXPERT
Posted 15 days ago
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Job Description
sana @ 5days@ CHENNAI @ @ 3.5 LPA - Need ASAP jOINNER
Customer support executive
3.75LPA
VIRTUAL Interview HR Round Ops
Key Responsibilities:
Customer Assistance: Respond to customer inquiries, resolve issues, and provide outstanding service through various communication channels, including phone, email, and chat.
Order Management: Efficiently manage customer orders, track shipments, and ensure on-time delivery.
Problem Solving: Investigate and resolve customer concerns or complaints, demonstrating empathy and professionalism in every interaction.
Required Skills:
Excellent Communication: Proficient in English with strong verbal and written communication skills.
Customer-Centric Approach: A passion for helping people and the ability to empathize with customers needs.
Qualifications
High school diploma or equivalent./Graduate with minimum 06 months to More and above Experience on papers required.- Need excellent communication along with International calling experience with all the documents
Application Process:
Interested candidates should submit their resume and a cover letter detailing their relevant experience on the below mention details.
Sana @
Shariq @
No Fees No Charges
Saturday Sunday Fixed
Help Desk Representative
Posted 5 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Specialist
Posted today
Job Viewed
Job Description
Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.
Essential Job Functions:
- Works with users of shipping automation software to diagnose issues and provide solutions
- Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
- Escalates more complex issues to subject matter experts as needed
- Identifies common problems and documents best practices
- Provides incident management
- Provides basic user training as needed
- Ensures support SLAs are met for Level 1 to Level 3 issues
- Acts as systems expert for enterprise application systems
- Other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
- Job may require extended sitting or standing, use of standard office equipment.
Other Skills/Abilities:
- Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
- Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
- Ability to take ownership of moderate issues/assignments and follow through to completion
- Demonstrates aptitude to prioritize and handle multiple issues simultaneously
- Effective oral and written communication skills
- Strong analytical skills
- Strong attention to detail and accuracy
- Ability to work independently in a dynamic paced logistics/forwarding environment
- Ability to function and contribute in team environment
- Effective time management and project management skills
- Must be willing to work flexible hours
- Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
- Knowledge of Java tools, iReport tools and SQL Scripting.
Education and Experience:
- 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.
Certifications and Licenses:
- Professional certification may be required in some areas.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.