4,957 Network Configuration jobs in India
Manager, R&D System Configuration Planisware
Bengaluru, Karnataka
Astellas Pharma
Posted today
Job Viewed
Job Description
**Purpose and Scope:**
The Manager, R&D System Configuration Planisware supports Astellas' implementation of Planisware (Helix) which is being actively used by R&D personnel supporting important and/or compliance relevant processes as well as smaller configuration (L1) and data structure updates in the context of expected evolution of business needs, to keep the system, including its integrations, fully functional and aligned with current business needs. The Manager, R&D System Configuration Planisware has a deep understanding of both the current features and functionalities of the Planisware solution, the existing data model and how both are being used in the regular executing of business processes to support the same, partnering closely with other team members in DigitalX and regularly interfacing with users and partnering with stakeholders in business functions to augment the existing configuration as necessary to keep the system well aligned with business needs.
**Responsibilities and Accountabilities:**
+ **System Maintenance:** In partnership with other DigitalX team members responsible for system maintenance related activities related to both change requests and established processes for the Planisware solution (Helix), this includes monitoring and addressing issues that may arise in regular, compliance related processes and execution of certain, centralized controlled processes.
+ **Change requests:** Is responsible to keep the lower-level configuration (L1) and data model of the Planisware solution up-to-date based on assessments conducted in conjunction with functional representatives, or addressing change requests from such representatives, in alignment and partnership with the Business Process Owner (BPO).
+ **User support:** The Manager, R&D System Configuration provides assistance (analysis and troubleshooting) for issues users are experiencing with the system features and functionality or data issues that super-users and helpdesk-type roles were not able to address successfully.
**Agile working:** As a member of an agile Value Team, the Configuration Specialist will partner with the other value team members to perform their responsibilities in alignment with the mission of the team, and the established objectives and key results the team works to deliver.
**Required Qualifications:**
+ Bachelor's Degree in computer science, information technology, or live sciences (or equivalent experience).
+ A minimum of 5 years' experience configuring and supporting Planisware solutions, including at least one year of experience working on a new implementation.
+ Experience developing equations/algorithms for resource forecasts.
+ Strong analytical skills and attention to detail.
+ Experience working in a global organization across multiple legal entities in multiple geographies.
+ Technical Knowledge: Good understanding of information technology, software development life cycles, and architectural frameworks.
+ Business Processes: Familiarity with pharmaceutical R&D functional processes (in clinical operations, regulatory affairs, and/or pharmacovigilance etc.)
+ Experience with creation and review of SLC documentation.
+ Excellent communication and interpersonal skills, with the ability to work collaboratively with vendors and internal teams.
**Preferred Qualifications:**
+ Planisware Certification.
+ Experience working in the Pharmaceutical or other highly regulated industry.
+ Experience working in an IT organization and/or with IT vendors.
**Working Environment**
**Astellas' Global Capability Centres - Overview**
_Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed._ __ _Our three GCCs are located in India, Poland and Mexico._ __
__ _The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands._ __
__ _Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients._
Category BoldX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
The Manager, R&D System Configuration Planisware supports Astellas' implementation of Planisware (Helix) which is being actively used by R&D personnel supporting important and/or compliance relevant processes as well as smaller configuration (L1) and data structure updates in the context of expected evolution of business needs, to keep the system, including its integrations, fully functional and aligned with current business needs. The Manager, R&D System Configuration Planisware has a deep understanding of both the current features and functionalities of the Planisware solution, the existing data model and how both are being used in the regular executing of business processes to support the same, partnering closely with other team members in DigitalX and regularly interfacing with users and partnering with stakeholders in business functions to augment the existing configuration as necessary to keep the system well aligned with business needs.
**Responsibilities and Accountabilities:**
+ **System Maintenance:** In partnership with other DigitalX team members responsible for system maintenance related activities related to both change requests and established processes for the Planisware solution (Helix), this includes monitoring and addressing issues that may arise in regular, compliance related processes and execution of certain, centralized controlled processes.
+ **Change requests:** Is responsible to keep the lower-level configuration (L1) and data model of the Planisware solution up-to-date based on assessments conducted in conjunction with functional representatives, or addressing change requests from such representatives, in alignment and partnership with the Business Process Owner (BPO).
+ **User support:** The Manager, R&D System Configuration provides assistance (analysis and troubleshooting) for issues users are experiencing with the system features and functionality or data issues that super-users and helpdesk-type roles were not able to address successfully.
**Agile working:** As a member of an agile Value Team, the Configuration Specialist will partner with the other value team members to perform their responsibilities in alignment with the mission of the team, and the established objectives and key results the team works to deliver.
**Required Qualifications:**
+ Bachelor's Degree in computer science, information technology, or live sciences (or equivalent experience).
+ A minimum of 5 years' experience configuring and supporting Planisware solutions, including at least one year of experience working on a new implementation.
+ Experience developing equations/algorithms for resource forecasts.
+ Strong analytical skills and attention to detail.
+ Experience working in a global organization across multiple legal entities in multiple geographies.
+ Technical Knowledge: Good understanding of information technology, software development life cycles, and architectural frameworks.
+ Business Processes: Familiarity with pharmaceutical R&D functional processes (in clinical operations, regulatory affairs, and/or pharmacovigilance etc.)
+ Experience with creation and review of SLC documentation.
+ Excellent communication and interpersonal skills, with the ability to work collaboratively with vendors and internal teams.
**Preferred Qualifications:**
+ Planisware Certification.
+ Experience working in the Pharmaceutical or other highly regulated industry.
+ Experience working in an IT organization and/or with IT vendors.
**Working Environment**
**Astellas' Global Capability Centres - Overview**
_Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed._ __ _Our three GCCs are located in India, Poland and Mexico._ __
__ _The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands._ __
__ _Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients._
Category BoldX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
0
Network Support Engineer
Mumbai, Maharashtra
TECEZE
Posted 2 days ago
Job Viewed
Job Description
Job Title: Support Engineer – IT Operations (Network)
Location: Mumbai & Pune
Duration: Fulltime
Client: PWC (PricewaterhouseCoopers Services)
Experience: 1–3 years
Job Description
We are looking for a motivated Support Engineer with 1–3 years of experience in IT Operations and Network Support . The candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure high availability and performance.
Key Responsibilities
- Provide L1/L2 support for network-related issues.
- Monitor network performance, availability, and security.
- Troubleshoot and resolve incidents related to LAN, WAN, firewalls, switches, and routers.
- Assist in configuration, patching, and upgrades of network devices.
- Escalate issues to senior engineers or vendors when required.
- Maintain documentation of incidents, resolutions, and processes.
- Ensure compliance with IT policies and security guidelines.
Required Skills
- Hands-on experience with network devices (switches, routers, firewalls).
- Basic understanding of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
- Familiarity with monitoring tools (e.g., Nagios, SolarWinds, or similar).
- Good troubleshooting and problem-solving skills.
- Strong communication and teamwork skills.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Network Support Engineer
Chennai, Tamil Nadu
Tata Consultancy Services
Posted 2 days ago
Job Viewed
Job Description
Job Title : Network Support Engineer
Skills :Huawei switches , Smart Optics DWDM
Experience : 7 to 12 years
Location: Chennai, Kochi
Key Responsibilities
- Install, configure, and maintain Huawei switches (S5720, S5731, CE 6863 Series, CloudEngine).
- Design and implement LAN/WAN topologies with a focus on scalability, reliability, and security.
- Manage VLANs, STP, Link Aggregation, and Layer 2/3 routing protocols (Static ,OSPF, BGP, etc.).
- Monitor network performance and ensure high availability of network infrastructure.
- Apply firmware and software updates for Huawei and Aruba switches.
- * Integrate Huawei switches and Aruba switches with other networking equipment (Juniper, Fortigate firewall etc.).
- Conduct network assessments and provide technical documentation and reports.
- Respond to and resolve network incidents, ensuring minimal downtime.
- Collaborate with cybersecurity teams to ensure secure network operations.
- Design, configure, and deploy DWDM optical networks to support high-speed data transport.
- Perform installation, commissioning, and testing of DWDM equipment.
- Monitor and maintain optical network performance, ensuring minimal latency and downtime.
- Troubleshoot and resolve network faults and performance issues.
- Collaborate with network planners and architects for capacity planning and scalability.
- Create and maintain technical documentation including network diagrams, configurations, and standard operating procedures.
- Conduct software upgrades and patching on DWDM equipment.
- Interface with vendors and third-party providers for support and service level agreements (SLAs)
- Hands-on experience with DWDM platforms
- Experience with testing tools like OTDR, OSA, and BER testers
Certification preferred: Huawei Certified ICT Associate/Professional (HCIA, HCIP).
This advertiser has chosen not to accept applicants from your region.
2
Network Support Engineer
Noida, Uttar Pradesh
Tech Mahindra
Posted 2 days ago
Job Viewed
Job Description
Dear Connections,
Looking for Networking Engineer L1 Voice Support.
Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred.
Work Experience - 12 months - 3 years
Skills and Ability:-
• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of
networking home devices' specific functions and
configurations.
• Candidate must demonstrate excellent English communication skills.
• The candidate must be attentive to details.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be well mannered and demonstrate customer services skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.
Soft Skills -English: Excellent, C1 CEFR Level
Accent: Neutral
Ability to give good step by step instruction.
Positive tone.
Computer Proficiency:-
• Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• Comprehensive understanding of typical home network layouts is required.
• Demonstrable troubleshooting ingenuity is required.
Salary- Upto 4.75 LPA
Work Location - Sec 81, SEZ Noida
Both side cab facility
US Shifts 24*7 Window
Immediate Joiners only
Interested candidates can reach out on /
This advertiser has chosen not to accept applicants from your region.
3
Network Support Engineer
Hyderabad, Andhra Pradesh
Sikich India
Posted 2 days ago
Job Viewed
Job Description
Sikich is seeking a Network Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. As a Network Support Engineer, you will play a crucial role in maintaining and optimizing our clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' network operations.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
- Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
- Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
- Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
- Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
- Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- 5+ years of experience providing end user and infrastructure technical support.
- A degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
- Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
- Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
This advertiser has chosen not to accept applicants from your region.
4
Network Support Engineer
Chennai, Tamil Nadu
Tata Consultancy Services
Posted 1 day ago
Job Viewed
Job Description
Job Title : Network Support Engineer
Skills :Huawei switches , Smart Optics DWDM
Experience : 7 to 12 years
Location: Chennai, Kochi
Key Responsibilities
Install, configure, and maintain Huawei switches (S5720, S5731, CE 6863 Series, CloudEngine).
Design and implement LAN/WAN topologies with a focus on scalability, reliability, and security.
Manage VLANs, STP, Link Aggregation, and Layer 2/3 routing protocols (Static ,OSPF, BGP, etc.).
Monitor network performance and ensure high availability of network infrastructure.
Apply firmware and software updates for Huawei and Aruba switches.
* Integrate Huawei switches and Aruba switches with other networking equipment (Juniper, Fortigate firewall etc.).
Conduct network assessments and provide technical documentation and reports.
Respond to and resolve network incidents, ensuring minimal downtime.
Collaborate with cybersecurity teams to ensure secure network operations.
Design, configure, and deploy DWDM optical networks to support high-speed data transport.
Perform installation, commissioning, and testing of DWDM equipment.
Monitor and maintain optical network performance, ensuring minimal latency and downtime.
Troubleshoot and resolve network faults and performance issues.
Collaborate with network planners and architects for capacity planning and scalability.
Create and maintain technical documentation including network diagrams, configurations, and standard operating procedures.
Conduct software upgrades and patching on DWDM equipment.
Interface with vendors and third-party providers for support and service level agreements (SLAs)
Hands-on experience with DWDM platforms
Experience with testing tools like OTDR, OSA, and BER testers
Certification preferred: Huawei Certified ICT Associate/Professional (HCIA, HCIP).
Skills :Huawei switches , Smart Optics DWDM
Experience : 7 to 12 years
Location: Chennai, Kochi
Key Responsibilities
Install, configure, and maintain Huawei switches (S5720, S5731, CE 6863 Series, CloudEngine).
Design and implement LAN/WAN topologies with a focus on scalability, reliability, and security.
Manage VLANs, STP, Link Aggregation, and Layer 2/3 routing protocols (Static ,OSPF, BGP, etc.).
Monitor network performance and ensure high availability of network infrastructure.
Apply firmware and software updates for Huawei and Aruba switches.
* Integrate Huawei switches and Aruba switches with other networking equipment (Juniper, Fortigate firewall etc.).
Conduct network assessments and provide technical documentation and reports.
Respond to and resolve network incidents, ensuring minimal downtime.
Collaborate with cybersecurity teams to ensure secure network operations.
Design, configure, and deploy DWDM optical networks to support high-speed data transport.
Perform installation, commissioning, and testing of DWDM equipment.
Monitor and maintain optical network performance, ensuring minimal latency and downtime.
Troubleshoot and resolve network faults and performance issues.
Collaborate with network planners and architects for capacity planning and scalability.
Create and maintain technical documentation including network diagrams, configurations, and standard operating procedures.
Conduct software upgrades and patching on DWDM equipment.
Interface with vendors and third-party providers for support and service level agreements (SLAs)
Hands-on experience with DWDM platforms
Experience with testing tools like OTDR, OSA, and BER testers
Certification preferred: Huawei Certified ICT Associate/Professional (HCIA, HCIP).
This advertiser has chosen not to accept applicants from your region.
5
Network Support Engineer
Mumbai, Maharashtra
TECEZE
Posted today
Job Viewed
Job Description
Job Title: Support Engineer – IT Operations (Network)
Location: Mumbai & Pune
Duration: Fulltime
Client: PWC (PricewaterhouseCoopers Services)
Experience: 1–3 years
Job Description
We are looking for a motivated Support Engineer with 1–3 years of experience in IT Operations and Network Support . The candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure high availability and performance.
Key Responsibilities
Provide L1/L2 support for network-related issues.
Monitor network performance, availability, and security.
Troubleshoot and resolve incidents related to LAN, WAN, firewalls, switches, and routers.
Assist in configuration, patching, and upgrades of network devices.
Escalate issues to senior engineers or vendors when required.
Maintain documentation of incidents, resolutions, and processes.
Ensure compliance with IT policies and security guidelines.
Required Skills
Hands-on experience with network devices (switches, routers, firewalls).
Basic understanding of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
Familiarity with monitoring tools (e.g., Nagios, SolarWinds, or similar).
Good troubleshooting and problem-solving skills.
Strong communication and teamwork skills.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
Location: Mumbai & Pune
Duration: Fulltime
Client: PWC (PricewaterhouseCoopers Services)
Experience: 1–3 years
Job Description
We are looking for a motivated Support Engineer with 1–3 years of experience in IT Operations and Network Support . The candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure high availability and performance.
Key Responsibilities
Provide L1/L2 support for network-related issues.
Monitor network performance, availability, and security.
Troubleshoot and resolve incidents related to LAN, WAN, firewalls, switches, and routers.
Assist in configuration, patching, and upgrades of network devices.
Escalate issues to senior engineers or vendors when required.
Maintain documentation of incidents, resolutions, and processes.
Ensure compliance with IT policies and security guidelines.
Required Skills
Hands-on experience with network devices (switches, routers, firewalls).
Basic understanding of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
Familiarity with monitoring tools (e.g., Nagios, SolarWinds, or similar).
Good troubleshooting and problem-solving skills.
Strong communication and teamwork skills.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field.
Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Network Support Engineer
Noida, Uttar Pradesh
Tech Mahindra
Posted today
Job Viewed
Job Description
Dear Connections,
Looking for Networking Engineer L1 Voice Support.
Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred.
Work Experience - 12 months - 3 years
Skills and Ability:-
• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of
networking home devices' specific functions and
configurations.
• Candidate must demonstrate excellent English communication skills.
• The candidate must be attentive to details.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be well mannered and demonstrate customer services skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.
Soft Skills -English: Excellent, C1 CEFR Level
Accent: Neutral
Ability to give good step by step instruction.
Positive tone.
Computer Proficiency:-
• Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• Comprehensive understanding of typical home network layouts is required.
• Demonstrable troubleshooting ingenuity is required.
Salary- Upto 4.75 LPA
Work Location - Sec 81, SEZ Noida
Both side cab facility
US Shifts 24*7 Window
Immediate Joiners only
Interested candidates can reach out on /
Looking for Networking Engineer L1 Voice Support.
Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred.
Work Experience - 12 months - 3 years
Skills and Ability:-
• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of
networking home devices' specific functions and
configurations.
• Candidate must demonstrate excellent English communication skills.
• The candidate must be attentive to details.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be well mannered and demonstrate customer services skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.
Soft Skills -English: Excellent, C1 CEFR Level
Accent: Neutral
Ability to give good step by step instruction.
Positive tone.
Computer Proficiency:-
• Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• Comprehensive understanding of typical home network layouts is required.
• Demonstrable troubleshooting ingenuity is required.
Salary- Upto 4.75 LPA
Work Location - Sec 81, SEZ Noida
Both side cab facility
US Shifts 24*7 Window
Immediate Joiners only
Interested candidates can reach out on /
This advertiser has chosen not to accept applicants from your region.
7
Network Support Engineer
Hyderabad, Andhra Pradesh
Sikich India
Posted 1 day ago
Job Viewed
Job Description
Sikich is seeking a Network Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of network infrastructure, including Azure Networking services, and extensive experience in managing and troubleshooting network issues. As a Network Support Engineer, you will play a crucial role in maintaining and optimizing our clients' network environments, resolving complex network issues, and providing advanced customer service. You will leverage your extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' network operations.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
- Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
- Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
- Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
- Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
- Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- 5+ years of experience providing end user and infrastructure technical support.
- A degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
- Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
- Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex network issues, including network configurations, performance optimization, and troubleshooting connectivity problems. Collaborate with team members to resolve advanced network-related issues.
- Take ownership of escalated network issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to efficiently resolve complex network problems.
- Create and maintain detailed records of client interactions, network issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential network issues and recommend improvements to clients' network environments. Implement proactive solutions to enhance network performance and security, minimizing the risk of downtime and data loss.
- Utilize advanced network troubleshooting skills to detect potential issues and propose enhancements for clients' network systems. Implement proactive solutions aimed at optimizing network performance and fortifying security.
- Lead and participate in network projects, including network upgrades, configurations, and performance enhancements. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical network challenges. Act as a resource for the team in tackling intricate network problems.
- Keep clients informed about the status of their network issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering network support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- 5+ years of experience providing end user and infrastructure technical support.
- A degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in managing and troubleshooting network systems with experience in Fortinet, Aruba, Cisco, and SonicWall technologies. Knowledgeable in advanced network concepts, server operating systems, virtualization technologies, and cloud platforms. Demonstrates in-depth hardware troubleshooting skills.
- Strong customer service and communication skills, with the ability to explain complex technical concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities.
- Stay up-to-date with the latest industry trends and technologies, and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
This advertiser has chosen not to accept applicants from your region.
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Network Support Engineer
Tamil Nadu, Tamil Nadu
Tata Consultancy Services
Posted 1 day ago
Job Viewed
Job Description
Job Title : Network Support Engineer
Skills :Huawei switches , Smart Optics DWDM
Experience : 7 to 12 years
Location: Chennai, Kochi
Key Responsibilities
- Install, configure, and maintain Huawei switches (S5720, S5731, CE 6863 Series, CloudEngine).
- Design and implement LAN/WAN topologies with a focus on scalability, reliability, and security.
- Manage VLANs, STP, Link Aggregation, and Layer 2/3 routing protocols (Static ,OSPF, BGP, etc.).
- Monitor network performance and ensure high availability of network infrastructure.
- Apply firmware and software updates for Huawei and Aruba switches.
- * Integrate Huawei switches and Aruba switches with other networking equipment (Juniper, Fortigate firewall etc.).
- Conduct network assessments and provide technical documentation and reports.
- Respond to and resolve network incidents, ensuring minimal downtime.
- Collaborate with cybersecurity teams to ensure secure network operations.
- Design, configure, and deploy DWDM optical networks to support high-speed data transport.
- Perform installation, commissioning, and testing of DWDM equipment.
- Monitor and maintain optical network performance, ensuring minimal latency and downtime.
- Troubleshoot and resolve network faults and performance issues.
- Collaborate with network planners and architects for capacity planning and scalability.
- Create and maintain technical documentation including network diagrams, configurations, and standard operating procedures.
- Conduct software upgrades and patching on DWDM equipment.
- Interface with vendors and third-party providers for support and service level agreements (SLAs)
- Hands-on experience with DWDM platforms
- Experience with testing tools like OTDR, OSA, and BER testers
Certification preferred: Huawei Certified ICT Associate/Professional (HCIA, HCIP).
This advertiser has chosen not to accept applicants from your region.
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