5,509 Network Implementation jobs in India

Network Implementation engineer

Brennan

Posted today

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Job Description

  • Opportunity to engage with clients to deliver great outcomes.
  • Join the largest Australian owned Systems Integrator.
  • Hybrid working environment

Implementation Engineer

Brennan. Where true performance thrives. 

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System  – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
  
Why join Brennan 
True performance for our customers starts with a true belief in our people. 
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. 
  
True rewards 
In addition to competitive remuneration, Brennan offers extensive benefits, including: 

  • Training and certification bonuses 
  • Culture Awards that recognise excellence 
  • Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors 
  • Vibrant, fun social activities.
  • An environment that embraces learning and development 

The Role

In this position, this key role within Brennan’s Managed Network – Implementation Team is to provide technical ownership and support to Brennan Managed Network clients, Brennan IT Provisioning coordinators, Transition Manager / Project Manager, and staff. To work both internally and directly with clients to deploy and commission new Managed Voice and Data services. To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings

Role Responsibilities

  • Responsible for configuration and implementation of Voice and Data services
  • Network change, migration, cutover implementation
  • Maintaining accurate and up-to-date technical documentation related to the implementation / change executed.
  • Full knowledge of Brennan IT systems, core network, and complex customers network setup.
  • Ensure achievement of contracted levels of performance by the proactive surveillance, event control and escalation management of performance related incidents.
  • Act as point of technical contact for client and internal requests
  • The position is expected to meet all agreed SLA metrics as contracted by Brennan IT and to minimize service impacts to customers within established cost parameters.
  • Close collaboration with Provisioning, Project Coordinators / Managers, & Clients.

Key Competencies and Qualifications required

  • 5+ yrs. of extensive experience in technical network Implementation / support role preferably in Managed Services or Telco environment
  • Intrinsic industry based technical aptitude (Example, TCP / IP and Application layer protocols)
  • Extensive design and implementation experience on multiple networking platforms and technologies (Fortinet, Cisco, Huawei, etc.)
  • Good knowledge on network access technologies (NBN, Ethernet, IP Internet, 4G/5G)
  • Good implementation experience on networking protocols (SNMP, DHCP, DNS, HSRP, VRRP etc.), routing protocols (EIGRP, OSPF, ISIS, BGP etc.), switching protocols like VLAN, Trunking, Dot1x, STP etc.), MPLS, QOS and other advanced network technologies.
  • Good implementation experience on network security platforms and technology on one or more of the following platforms (Fortinet - Essentials, Cisco ASA, Juniper, Sophos, Palo Alto, Meraki MX, Checkpoint), wireless technology (Cisco Meraki - Essential, Ubiquiti, HP Aruba, Fortinet) and basic knowledge on Voice technology (Cisco UC)
  • Good knowledge on GRE, IPSEC VPN’s, NAT/PAT
  • Strong communications skills.
  • Passion and focus for customer service.
  • End to End ownership and accountability for the implementation and execution of projects.
  • Good coordination skills and ability to multitask.
  • Good knowledge on ITSM Tools & Processes.
  • Willing to work in shifts.

Desirable:   

  • Experience in working with managed services or telecommunication provider.
  • ITIL Service Intermediate / Expert accreditation
  • Bachelor’s Degree Or relevant experience & proficiency
  • CCNA (Must be Valid) and CCNP in Routing & Switching (At least 1 Paper Must be completed)
  • CCIE (Written) or equivalent in Routing & Switching or Security

Brennan  is an equal opportunity employer.

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Network Implementation L3

Gurugram, Uttar Pradesh NTT America, Inc.

Posted 23 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
+ Uses evaluation, judgment, and interpretation to select right course of action.
**Problem solving:**
+ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
+ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
**Interaction:**
+ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
+ Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
**Impact:**
+ Impacts short to medium term goals through personal effort or influence over team members.
**Accountability:**
+ Accountable for own targets with work reviewed at critical points.
+ Work is done independently and is reviewed at critical points.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.

Network Implementation L3

Gurugram, Uttar Pradesh NTT

Posted today

Job Viewed

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Job Description

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Additional Career Level Description:

Knowledge and application:

  • Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
  • Uses evaluation, judgment, and interpretation to select right course of action.
  • Problem solving:

  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
  • Interaction:

  • Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
  • Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
  • Impact:

  • Impacts short to medium term goals through personal effort or influence over team members.
  • Accountability:

  • Accountable for own targets with work reviewed at critical points.
  • Work is done independently and is reviewed at critical points.
  • Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

    This advertiser has chosen not to accept applicants from your region.

    Sr. Platform Owner / Network LAN WAN Security

    Bengaluru, Karnataka Takeda Pharmaceuticals

    Posted 16 days ago

    Job Viewed

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    Job Description

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
    **Job Description**
    **The Future Begins Here**
    At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
    Bengaluru, the city, which is India's epicenter of Innovation, has been selected to be home to Takeda's recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
    **At Takeda's ICC we Unite in Diversity**
    Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
    **The Opportunity:**
    Within our Global Network Platform team, we are looking for an experienced Sr. Platform Owner - Network LAN/WAN/Security **.**
    This is a Sr. Platform Owner - Network LAN/WAN/Security **.** Responsible for daily management of our data network infrastructure deployed globally within the Takeda enterprise. Requires an understanding of internal and external customer needs and helping them select, configure, install, manage, and maintain technology platforms that enable these customers to achieve their goals.
    **Key Responsibilities**
    **Decision Making and Autonomy**
    + Demonstrated capacity and authority to make organizational decisions, autonomy in decision making, complexity of decisions, impact of decisions, problem solving.
    + High levels of autonomy in making technical decisions and in problem solving related to the platform, while retaining accountability for decisions to be reviewed by architecture governance
    + Ability to act independently and drive roadmap items and prioritization of work including efforts related to standards, blueprinting, and development of reference architectures.
    **Platform Responsibilities / Requirements**
    + Primarily responsible for planning, designing and implementing network solutions for LAN, WAN, SDWAN, Backbone, Wireless, and Network Security technologies and integrating them into Takeda's overall network architecture and design.
    + Broad Network Engineering and Architecture experience with significant awareness of large scale (150+ sites) LAN/WAN, SDWAN, WiFi, Network Security, Advanced BGP, Overlays, Cloud Networking and SaSE/Zero Trust architectures.
    + Breath of knowledge across the technical domains of architecture (applications, integration, information & data, compute & storage, networking, security, etc.).
    + Provides subject matter expertise, technical analysis and consultation on the design and implementation of all network services and network technologies.
    + This position is responsible for designing, testing, implementing, and hands on supporting the network infrastructure.
    + This position provides consultation and direct technical support in life cycle planning, problem management, after hours on call incidents, and operational / project support as needed.
    + Strong understanding of end to end application performance monitoring toolset such as Netprofiler, LiveNX, Aternity, ThousandEyes, and Solarwinds. May be asked to enhance or modify monitoring dashboards to provide proactive monitoring and alerting capabilities for application delivery experience
    + Is recognized within IT and Takeda as a Sr Engineer / SME for Design, Development, and Enablement specific to the global LAN/WAN/Security Network infrastructure, a role which cuts across business and technology domains.
    + Helps define the technology platform designs, standards, guidelines, contributes to strategy and roadmap planning, and drives medium to large scale implementation projects.
    + Fosters the adoption of applicable platform policies, standards, guidelines and reference / enablement materials by working closely with Network Operations, Solution Delivery, and other platform teams and key stakeholders.
    + Appropriate level of business acumen preferably in pharmaceutical industry, primarily in terms of R&D / Clinical Trials and Commerical considerations in the Pharmaceutical industry
    + Ability to bridge old design patterns with paradigm shifting architecture patterns in a way that covers all technical domains
    **Stakeholder Responsibilities**
    + Ability to apply situational awareness and the application of crtitical thinking to assess tradeoffs with a bias to action to meet the needs of our business owners, customers, and other stakeholders.
    + Understand and respond in a timeley manner to customer needs and goals, current platform capabilities, and future platform possibilities.
    + Set customer expectations and ensure services delivered meet or exceed current and future business, customer, and stakeholder expectations.
    + Must be able to work with IT Business Partners and Global IT teams across all business and technical domains and in all world regions
    **Key Skills Required**
    + Bachelors degree plus CCNP Certification or equivalent experience.
    + 5 + years of experience spanning multiple Network disciplines, including technical architecture, network management and operations.
    + Experience on multitier architecture design with an understanding of Cloud Network Architecture providers such as AWS, Azure or GCP.
    + Experience in preparing and reviewing HLD/ LLD documentation for Network Designs
    + Indepth knowledge and practical experience in configuring and supporting network equipment, including routers, switches, SDWAN devices, SaSE/ZTNA, Wireless, Cloud, Backbone and Campus circuits, and firewalls, with expertise in Cisco and Palo Alto, and ZScaler network technologies.
    + Experience in managing medium to large transformation projects, including network infrastructure upgrades and migrations is must
    + Responsible for designing, implementing, and maintaining LAN/WAN, SDWAN/SaSE, wireless,Firewalls, Campus and backbone connectivity solutions using Cisco, Fortinet, Palo Alto, and other technologies
    + Decision making proficiency considering factors and trade-offs such as resiliency, scalability, performance, security, and cost effectiveness.
    + Advanced experience in configuring and supporting network routing protocols, i.e. BGP, OSPF, MPLS, Application Aware Routing etc.
    + Experience in design and configuration of distributed Palo Alto Firewalls and Panorama troubleshooting.
    + Should have networking experience managing complex, large scale Network infrastructures in accordance with ITSM standards and best practices.
    + Experience in solutions architecture or engineering, with focus on designing and implementing robust and scalable network solutions
    **Preferred Qualifications**
    + Experience working in a highly regulated life sciences environment strongly preferred.
    + Agile, SDLC, and DevOps Tools & Methodologies (e.g., SAFe, CI/CD, Jira)
    + Familiarity with infrastructure as code (IaC), modern architectural patterns, and site reliability engineering (SRE) concepts, with a commitment to automation and DevOps principles.
    + Ability to work in a rapidly changing environment with high quality deliverables.
    + Exposure to multiple, diverse technologies and application processing environments in a globally distributed organization.
    **WHAT TAKEDA CAN OFFER YOU:**
    + Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
    + At Takeda, you take the lead on building and shaping your own career.
    + Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
    **BENEFITS:**
    It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
    + Competitive Salary + Performance Annual Bonus
    + Flexible work environment, including hybrid working
    + Comprehensive Healthcare Insurance Plans for self, spouse, and children
    + Group Term Life Insurance and Group Accident Insurance programs
    + Employee Assistance Program
    + Broad Variety of learning platforms
    + Diversity, Equity, and Inclusion Programs
    + Reimbursements - Home Internet & Mobile Phone
    + Employee Referral Program
    + Leaves - Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
    **ABOUT ICC IN TAKEDA:**
    + Takeda is leading a digital revolution. We're not just transforming our company; we're improving the lives of millions of patients who rely on our medicines every day.
    + As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
    #Li-Hybrid
    **Locations**
    IND - Bengaluru
    **Worker Type**
    Employee
    **Worker Sub-Type**
    Regular
    **Time Type**
    Full time
    This advertiser has chosen not to accept applicants from your region.

    Sr. Platform Owner / Network LAN WAN Security

    Bengaluru, Karnataka Takeda

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Description

    The Future Begins Here

    At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

    Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

    At Takeda’s ICC we Unite in Diversity

    Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

     The Opportunity:

    Within our Global Network Platform team, we are looking for an experienced Sr. Platform Owner – Network LAN/WAN/Security.  

    This is a Sr. Platform Owner – Network LAN/WAN/Security.  Responsible for daily management of our data network infrastructure deployed globally within the Takeda enterprise. Requires an understanding of internal and external customer needs and helping them select, configure, install, manage, and maintain technology platforms that enable these customers to achieve their goals. 

    Key Responsibilities  

     Decision Making and Autonomy   

  • Demonstrated capacity and authority to make organizational decisions, autonomy in decision making, complexity of decisions, impact of decisions, problem solving. 
  • High levels of autonomy in making technical decisions and in problem solving related to the platform, while retaining accountability for decisions to be reviewed by architecture governance 
  • Ability to act independently and drive roadmap items and prioritization of work including efforts related to standards, blueprinting, and development of reference architectures. 
  • Platform Responsibilities / Requirements  

  • Primarily responsible for planning, designing and implementing network solutions for LAN, WAN, SDWAN, Backbone, Wireless, and Network Security technologies and integrating them into Takeda's overall network architecture and design. 
  • Broad Network Engineering and Architecture experience with significant awareness of large scale (150+ sites) LAN/WAN, SDWAN, WiFi, Network Security, Advanced BGP, Overlays, Cloud Networking and SaSE/Zero Trust architectures. 
  • Breath of knowledge across the technical domains of architecture (applications, integration, information & data, compute & storage, networking, security, etc.). 
  • Provides subject matter expertise, technical analysis and consultation on the design and implementation of all network services and network technologies. 
  • This position is responsible for designing, testing, implementing, and hands on supporting the network infrastructure.
  • This position provides consultation and direct technical support in life cycle planning, problem management, after hours on call incidents, and operational / project support as needed. 
  • Strong understanding of end to end application performance monitoring toolset such as Netprofiler, LiveNX, Aternity, ThousandEyes, and Solarwinds. May be asked to enhance or modify monitoring dashboards to provide proactive monitoring and alerting capabilities for application delivery experience 
  • Is recognized within IT and Takeda as a Sr Engineer / SME for Design, Development, and Enablement specific to the global LAN/WAN/Security Network infrastructure, a role which cuts across business and technology domains. 
  • Helps define the technology platform designs, standards, guidelines, contributes to strategy and roadmap planning, and drives medium to large scale implementation projects. 
  • Fosters the adoption of applicable platform policies, standards, guidelines and reference / enablement materials by working closely with Network Operations, Solution Delivery, and other platform teams and key stakeholders. 
  • Appropriate level of business acumen preferably in pharmaceutical industry, primarily in terms of R&D / Clinical Trials and Commerical considerations in the Pharmaceutical industry 
  • Ability to bridge old design patterns with paradigm shifting architecture patterns in a way that covers all technical domains 
  • Stakeholder Responsibilities  

  • Ability to apply situational awareness and the application of crtitical thinking to assess tradeoffs with a bias to action to meet the needs of our business owners, customers, and other stakeholders. 
  • Understand and respond in a timeley manner to customer needs and goals, current platform capabilities, and future platform possibilities. 
  • Set customer expectations and ensure services delivered meet or exceed current and future business, customer, and stakeholder expectations. 
  • Must be able to work with IT Business Partners and Global IT teams across all business and technical domains and in all world regions 
  • Key Skills Required  

  • Bachelors degree plus CCNP Certification or equivalent experience. 
  • 5 + years of experience spanning multiple Network disciplines, including technical architecture, network management and operations.
  • Experience on multitier architecture design with an understanding of Cloud Network Architecture providers such as AWS, Azure or GCP. 
  • Experience in preparing and reviewing HLD/ LLD documentation for Network Designs
  • Indepth knowledge and practical experience in configuring and supporting network equipment, including routers, switches, SDWAN devices, SaSE/ZTNA, Wireless, Cloud, Backbone and Campus circuits, and firewalls, with expertise in Cisco and Palo Alto, and ZScaler network technologies. 
  • Experience in managing medium to large transformation projects, including network infrastructure upgrades and migrations is must 
  • Responsible for designing, implementing, and maintaining LAN/WAN, SDWAN/SaSE, wireless,Firewalls, Campus and backbone connectivity solutions using Cisco, Fortinet, Palo Alto, and other technologies
  • Decision making proficiency considering factors and trade-offs such as resiliency, scalability, performance, security, and cost effectiveness. 
  • Advanced experience in configuring and supporting network routing protocols, i.e. BGP, OSPF, MPLS, Application Aware Routing etc. 
  • Experience in design and configuration of distributed Palo Alto Firewalls and Panorama troubleshooting.
  • Should have networking experience managing complex, large scale Network infrastructures in accordance with ITSM standards and best practices.
  • Experience in solutions architecture or engineering, with focus on designing and implementing robust and scalable network solutions 
  • Preferred Qualifications  

  • Experience working in a highly regulated life sciences environment strongly preferred.
  • Agile, SDLC, and DevOps Tools & Methodologies (e.g., SAFe, CI/CD, Jira) 
  • Familiarity with infrastructure as code (IaC), modern architectural patterns, and site reliability engineering (SRE) concepts, with a commitment to automation and DevOps principles. 
  • Ability to work in a rapidly changing environment with high quality deliverables.
  • Exposure to multiple, diverse technologies and application processing environments in a globally distributed organization.
  • WHAT TAKEDA CAN OFFER YOU:

  • Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
  • At Takeda, you take the lead on building and shaping your own career.
  • Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
  • BENEFITS:

    It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

  • Competitive Salary + Performance Annual Bonus
  • Flexible work environment, including hybrid working
  • Comprehensive Healthcare Insurance Plans for self, spouse, and children
  • Group Term Life Insurance and Group Accident Insurance programs
  • Employee Assistance Program
  • Broad Variety of learning platforms 
  • Diversity, Equity, and Inclusion Programs
  • Reimbursements – Home Internet & Mobile Phone
  • Employee Referral Program
  • Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
  • ABOUT ICC IN TAKEDA:

  • Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
  • As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
  • #Li-Hybrid

    Locations

    IND - Bengaluru

    Worker Type

    Employee

    Worker Sub-Type

    Regular

    Time Type

    Full time
    This advertiser has chosen not to accept applicants from your region.

    Specialist Customer Support (Network Engineer- LAN/WAN, Routing/Switching, Firewall)

    Delhi, Delhi SITA

    Posted today

    Job Viewed

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    Job Description

    Overview

    WELCOME TO SITA

    We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

    You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

    Are you ready to love your job? The adventure begins right here, with you, at SITA.

    PURPOSE

    - The Customer Support Specialist is the primary point of contact for customers and has the responsibility to ensure that all incidents are fixed and change requests handled within the agreed SLA. For that purpose, he has the ownership of incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs.

    - Within SITA Service Desks the Customer Support Agent is responsible to handle at level 1 the incidents service requests and change requests (assigned to him/her) which are raised by customers when they face issues with the use of SITA products and services. Those incidents are reported via various media: telephone e-mails or web portal.

    - The Customer Support Agent has the primary responsibility to attempt to resolve the incidents/service requests at his/her level and to refer them to the appropriate resolver group while still tracking them until resolution.

    - This function requires working in shifts during nights weekends and public holidays.

    KEY RESPONSIBILITIES

    - Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.

    - To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations

    - When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.

    - Ensure shortest possible restoral times possible initiating the timely escalations to specialized Resolver groups inside and outside SITA according to the customer contracts and SLAs and monitoring requirements.

    - To proactively detect incidents related to Service Operations services conduct diagnostics provide ownership to ensure resolution of customer incidents

    - Reporting and escalating all observed incidents/service requests to proper SITA operational escalation points

    - When/where required perform assigned tasks on 24 x 7 shifts basis

    - Provide a professional support and assistance to SITA customers to understand their issues and open incidents for resolution by the SITA support organization with all the relevant and required information.

    - Attempt resolution of incidents at level 1 whenever possible and diagnose possible incident cause for referring incidents to the right resolver group.

    - Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.

    - Work closely with all resolver groups including third party vendors to ensure timely resolution of all incidents

    - The Customer Support Agent has a key role in influencing customer satisfaction by the way he/she interacts with the customers especially when dealing with them on the phone

    - The Customer Support Agent has the responsibility to assist junior service desk agents when needed and are assigned complex products to support as well as complicated customer solutions

    - The Customer Support Agent can also work as a Service Matter Expert (SME) on specific products and solutions to organize the transition of their support in the service desk environment by delegation from the service desk management.

    - Perform hierarchical and functional escalations where required when incidents cannot be resolved

    Qualifications

    Qualifications - External

    EXPERIENCE

    - Minimum 2 to 3 years in a Customer Support Specialist function with recognized expertise on a large range of services and products at intermediary and advanced levels.

    - Experience in airlines' and travel industry's operations and applications will be extremely advantageous

    - Candidate from colleges and universities (with relevant experience) who have the motivation to work in customer service and support.

    KNOWLEDGE & SKILLS

    - Knowledge and understanding of LAN protocols.

    - Product and Service knowledge in one or several of the following areas at beginner and intermediary levels:

    - Network Services

    - Customer specific services and solutions (for dedicated support)

    - Exposure to ITIL and to IT and network components and principles

    - Experience working with IT Network equipment's (CISCO, Huawei, Juniper etc)

    - SDN certification / know how desired

    - Demonstrated maturity in handling complex customer issues and irritated customers

    - Ability to coach new joiners and to facilitate their integration into the team

    - Ability to organize the activity of a team and to take ownership of issues until resolution

    - Ability to act as a Team lead in his/her absence

    - Excellent customer communication skills both verbal and written in English and other languages as required

    PROFESSION COMPETENCIES

    - ITIL/ITSM

    - Info Gathering

    - Product/Solution Knowledge

    - Service Excellence Attitude

    - Technical Communication

    CORE COMPETENCIES

    - Adhering to Principles & Values

    - Communication

    - Creating & Innovating

    - Customer Focus

    - Impact & Influence

    - Leading Execution

    - Results Orientation

    - Teamwork

    EDUCATION & QUALIFICATIONS

    -Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification.

    - Applicable vendor / technology entry level certification or equivalent work experience-

    - Certification/Exposure to Network Technologies like CISCO, Aruba, Juniper, SD WAN, Palo Alto is desirable.

    -Recognized industry certifications such as N+, CCNA is mandatory.

    - ITIL Foundation Certificate desirable

    WHAT WE OFFER

    We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

    Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

    Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

    Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

    SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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    Telecom Network Engineer - 5G Implementation

    302001 Jaipur, Rajasthan ₹1100000 Annually WhatJobs

    Posted today

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    Job Description

    full-time
    Our client, a major telecommunications company, is seeking a skilled Telecom Network Engineer to play a key role in the implementation and optimization of their cutting-edge 5G network infrastructure. This hybrid role, based in Jaipur, Rajasthan, IN , combines essential on-site work for network deployment with remote responsibilities for planning and analysis. You will be instrumental in ensuring seamless connectivity and high-performance services for millions of users.

    Key Responsibilities:
    • Design, deploy, and maintain 5G core and radio access network (RAN) components.
    • Conduct site surveys and feasibility studies for new network installations.
    • Configure and troubleshoot network equipment, including routers, switches, and base stations.
    • Monitor network performance and identify areas for optimization and capacity enhancement.
    • Implement network security measures to protect against threats.
    • Collaborate with cross-functional teams, including RF engineers, IT, and operations.
    • Develop and maintain network documentation, including diagrams and configuration guides.
    • Respond to network incidents and outages, providing timely resolution.
    • Stay up-to-date with the latest advancements in telecommunications technology, particularly 5G.
    • Ensure compliance with industry standards and best practices.
    • Participate in vendor evaluations and selection processes.

    Qualifications:
    • Bachelor's degree in Telecommunications Engineering, Electrical Engineering, Computer Science, or a related field.
    • Minimum of 4 years of experience in telecommunications network engineering.
    • Hands-on experience with 5G technologies (NSA/SA, NR, Core Network elements).
    • Proficiency in network configuration and troubleshooting of major telecom equipment vendors.
    • Understanding of IP networking, TCP/IP protocols, and routing protocols (BGP, OSPF).
    • Familiarity with network monitoring tools and performance analysis.
    • Strong analytical and problem-solving skills.
    • Excellent communication and teamwork abilities.
    • Ability to work effectively in a hybrid environment, balancing on-site and remote tasks.
    This role is based in Jaipur, Rajasthan, IN , offering a hybrid working model. If you are passionate about building the future of mobile communication, we encourage you to apply.
    Our client is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    This advertiser has chosen not to accept applicants from your region.
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    Senior Network Engineer - 5G Implementation

    800001 Patna, Bihar ₹85000 Annually WhatJobs

    Posted 1 day ago

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    Job Description

    full-time
    A leading telecommunications provider is looking for a highly skilled Senior Network Engineer to play a pivotal role in the deployment and optimization of its next-generation 5G network infrastructure. This position, based in Patna, Bihar, IN , offers a hybrid work model, allowing for essential on-site presence for critical tasks while providing flexibility for remote work. The ideal candidate will possess extensive experience in designing, implementing, and managing complex telecommunications networks, with a specific focus on 5G technologies.

    Responsibilities:
    • Design, implement, and maintain robust and scalable 5G network architectures.
    • Oversee the deployment of new network elements, including base stations, core network components, and transport infrastructure.
    • Monitor network performance, identify and resolve issues, and ensure high availability and reliability.
    • Develop and execute network testing and validation plans to ensure optimal performance and adherence to standards.
    • Collaborate with cross-functional teams, including planning, operations, and R&D, to integrate new technologies and services.
    • Analyze network traffic and performance data to identify optimization opportunities and capacity planning needs.
    • Troubleshoot complex network problems, performing root cause analysis and implementing corrective actions.
    • Stay abreast of the latest trends and advancements in 5G technology, SDN, NFV, and cloud-native networking.
    • Develop and maintain comprehensive network documentation, including configuration guides and network diagrams.
    • Contribute to the development of network security policies and procedures.
    • Provide technical leadership and mentorship to junior network engineers.
    Qualifications:
    • Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Computer Science, or a related field.
    • Minimum of 6 years of experience in telecommunications network engineering, with at least 3 years focused on 5G technologies.
    • In-depth knowledge of 5G NR, LTE, RAN, Core Network (SA/NSA), and transport network technologies.
    • Hands-on experience with network planning, design, implementation, and troubleshooting tools.
    • Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF) and network management systems.
    • Experience with virtualization technologies (NFV) and cloud-native environments is highly desirable.
    • Strong analytical and problem-solving skills, with the ability to work under pressure.
    • Excellent communication and collaboration skills.
    • Relevant certifications (e.g., CCNA/CCNP, vendor-specific 5G certifications) are a plus.
    Join a dynamic team and contribute to the future of mobile connectivity.
    This advertiser has chosen not to accept applicants from your region.

    Senior Network Engineer - 5G Implementation

    500081 Hyderabad, Andhra Pradesh ₹85000 Annually WhatJobs

    Posted 4 days ago

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    Job Description

    full-time
    Our client is seeking a highly skilled and experienced Senior Network Engineer to join their dynamic team in **Hyderabad, Telangana, IN**. This is an exciting opportunity to play a pivotal role in the implementation and optimization of cutting-edge 5G network infrastructure. The ideal candidate will possess a deep understanding of telecommunications principles, network protocols, and the latest advancements in mobile network technology. You will be responsible for designing, deploying, configuring, and troubleshooting complex network solutions, ensuring high availability, performance, and security. Your expertise will be crucial in managing the entire lifecycle of network components, from initial planning and procurement to deployment and ongoing maintenance. This role involves close collaboration with cross-functional teams, including system architects, software developers, and field technicians, to deliver seamless network integration and achieve project milestones. You will also be involved in capacity planning, performance monitoring, and identifying areas for network enhancement and cost optimization. A strong background in IP networking, routing and switching, firewalls, and load balancers is essential. Experience with SDN/NFV technologies and cloud-based network management platforms is highly desirable. The successful candidate will demonstrate exceptional problem-solving skills, a proactive approach to identifying and resolving issues, and the ability to work effectively under pressure. Excellent communication and interpersonal skills are required to effectively liaise with internal stakeholders and external vendors. We are looking for an individual who is passionate about telecommunications and driven to contribute to the advancement of mobile connectivity.

    Responsibilities:
    • Design, implement, and maintain robust 5G network infrastructure.
    • Configure and manage network devices including routers, switches, firewalls, and load balancers.
    • Troubleshoot and resolve complex network issues to ensure optimal performance and uptime.
    • Conduct performance analysis, capacity planning, and recommend network upgrades.
    • Collaborate with development teams on network integration and deployment strategies.
    • Develop and maintain comprehensive network documentation.
    • Stay abreast of the latest trends and technologies in the telecommunications industry.
    • Ensure network security policies and best practices are strictly adhered to.
    • Participate in on-call rotation for network support.
    • Mentor junior network engineers.
    Qualifications:
    • Bachelor's degree in Computer Science, Electrical Engineering, Telecommunications, or a related field.
    • Minimum of 7 years of experience in network engineering, with a focus on telecommunications.
    • Proven experience with 5G network technologies and principles.
    • Strong understanding of TCP/IP, BGP, OSPF, MPLS, and other routing protocols.
    • Experience with network security solutions and best practices.
    • Proficiency in network monitoring and diagnostic tools.
    • Familiarity with SDN/NFV and cloud networking concepts.
    • Excellent analytical and problem-solving abilities.
    • Strong written and verbal communication skills.
    This advertiser has chosen not to accept applicants from your region.

    Senior Network Architect - 5G Implementation

    570001 Mysore, Karnataka ₹1200000 Annually WhatJobs

    Posted today

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    Job Description

    full-time
    Our client is seeking a highly experienced and visionary Senior Network Architect to lead the design, development, and implementation of advanced 5G telecommunication networks. This critical role will involve architecting robust, scalable, and secure network solutions that support next-generation wireless technologies. The ideal candidate will possess a deep understanding of 4G/5G core network elements, radio access networks (RAN), transport networks, and emerging technologies such as network slicing, edge computing, and SDN/NFV.

    Responsibilities:
    • Develop and maintain high-level and detailed network designs for 5G deployments.
    • Lead the technical evaluation and selection of new network technologies and vendors.
    • Collaborate with cross-functional teams, including engineering, operations, and product management, to ensure alignment on network strategy and roadmap.
    • Create and present technical documentation, including design specifications, test plans, and operational procedures.
    • Troubleshoot and resolve complex network issues, ensuring high availability and optimal performance.
    • Stay abreast of the latest industry trends, standards, and best practices in telecommunications and 5G technology.
    • Mentor junior engineers and provide technical guidance to the team.
    • Ensure compliance with security policies and regulatory requirements.
    • Manage project timelines and budgets for network implementation initiatives.
    • Conduct performance analysis and capacity planning for network infrastructure.
    Qualifications:
    • Bachelor's or Master's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
    • Minimum of 8-10 years of progressive experience in telecommunications network design and architecture, with a strong focus on 5G.
    • Proven expertise in IP networking, MPLS, BGP, OSPF, and other routing protocols.
    • In-depth knowledge of 5G NR, SA/NSA core architectures, MEC, and cloud-native principles.
    • Experience with virtualization technologies (VMware, OpenStack) and containerization (Docker, Kubernetes).
    • Excellent analytical, problem-solving, and communication skills.
    • Ability to work effectively in a fast-paced, dynamic environment.
    • Experience with network simulation and modeling tools is a plus.
    • Relevant industry certifications (e.g., Cisco, Juniper, AWS) are highly desirable.
    This is an exciting opportunity to make a significant impact on the future of mobile connectivity. The position is based in Mysuru, Karnataka, IN , with a hybrid work model, allowing for a blend of remote flexibility and in-office collaboration. Join us in building the future of telecommunications.
    This advertiser has chosen not to accept applicants from your region.
     

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