4,610 Network Operations jobs in India

Roles and Responsibilities

Position Summary

Key Objective / Purpose of the Job:

This is support role in core operations of Teams DR services, it’s a technical position in support

organization for Microsoft Teams DR deployment.Requires hands on working level knowledge and

understanding of architecture, applications, infrastructure, systems design and

integrations.Responsible Operations Support, Incident Management, MACD at different stages

during the customer delivery life cycle.

b) Major Activities

Provide Incident Management Support for all issues

Front end customers and key stakeholders during the Incident

Provide updates and drive incidents till resolution working with stakeholders

Lead support calls, major events during outages with customers, suppliers and internal

stakeholders

Support of MS Teams DR including configuration and testing.

Supports Day-2 Operations team in identifying and fixing escalated cases.

Identify and resolve issues observed

Interact with OEM for issue resolutions.

Provide technical assistance to customers

Managing Large customers across x7 Shifts

Candidate should have knowledge on the following:

Microsoft Teams admin center and associated PowerShell controls, including but not limited to:

o Manage meetings, including meeting policies, configurations, and conference bridges.

o Manage voice, including calling policies and phone number inventory and assignment.

o Manage messaging, including messaging policies.

o Manage all org-wide settings, including federation, teams upgrade, and Teams client

settings.

o Manage the teams in the organization and their associated settings, including membership

(group management supported via PowerShell, team management in the Teams admin

center).

o Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in

Call Quality Dashboard (CQD) down to the users impacted by poor call quality.

Video/Voice

o Video or Voice end-point setup and configurations

o Perform capacity planning, video resource allocation and preparation for scheduled as well

as ad-hoc live events.

o Optimize and maintain online video streaming workflow, both for Live and On Demand.

o Optimize video streaming profile for different device and platform.

o End-point RMA, vendor engagement and MS Teams integration with Endpoints o Good to have experience on Poly RCAS service architecture. SIP/PSTN o Voice CDR troubleshooting o PSTN issues troubleshooting along with SIP signalling and RTP capture and analysis. o SBC like Ribbon/AC/Oracle troubleshooting. o IP/TDM supplier leg troubleshooting and co-ordination

II) Person Specification:

a) Essential Qualifications:

Bachelor's Degree in Telecommunications, Engineering, Computer Science, Management Information Systems or related field, or equivalent experience.

b) Requisite Skills:

Technical

Knowledge and Hands on inMicrosoft Teams DR, Skype for Business, Office products along with Exchanges services Knowledge of Azure cloud technology & AD integration and troubleshooting Detailed knowledge on Design &Skype to Teams DR Upgrade Knowledge onVideo endpoints is an added advantage. Knowledge on Network, QOS, LAN, WAN & MPLS technologies. Experience in troubleshooting telecommunications equipment and technologies including TDM, T1/E1, ISDN/PRI etc. Strong experience in UC Microsoft domain in a service provider environment Understanding about Voice Gateways & SBC Basic knowledge in Microsoft SQL Server. Incident & Problem management. Preferred Certifications:ITIL, MCSA, MCSE, Deploying Enterprise Voice with Skype for Business Core Solutions of Microsoft Skype for Business, Managing Microsoft Teams (beta) - Microsoft Certified: Teams Administrator Associate, SSCA and CCNA Voice/Video

Behavioral

Strong Incident Management Skills Excellent customer handing and communication Strong passion for learning Outgoing personality. Motivated and self-starting. Ability to think creatively and come up with proactive ideas. Strong problem-solving skills Must be able to communicate effectively and in a constructive manner with customers, management, peers and coworkers.

c) Work Experience

Minimum of 3 to 5 years’ experience inrelevant services like Microsoft systems, skype, End point support, VoIP Implementation & Support. Strong working knowledge and Hands on UC services.

Our Responsibilities & Qualifications:

You bring a strong track record and will be expected to:

• Maintain and enhance network systems : Apply service packs, patches, hotfixes, and security configurations across network and server environments.
• Proactively monitor & troubleshoot network infrastructure, resolving incidents across Network, Wireless, Firewall, DNS, DHCP, and LAN with precision—occasionally during major outages outside standard hours.
• Lead operations across medium-to-high complexity issues , leveraging structured change management processes and collaborating closely with Network Engineering, Security, Compliance, and Project teams.
• Contribute to architectural decisions by analyzing potential enhancements to network hardware/software and assessing their impact on production environments.
• Participate in projects and network design initiatives , including deployment planning and technology stack improvements.
• Operate and support cloud networks (Azure/AWS), encompassing NSGs, ASGs, and multi-region deployment strategies.
• Engineer and manage complex network infrastructure , including firewalls (Palo Alto), switching/routing protocols (OSPF, EIGRP, BGP, ISIS), GlobalProtect/IPsec VPNs, ACLs, NAT, VLAN/VTP, STP, VXLAN, Cisco SDA/ISE, Nexus Catalyst/Nexus 9000, and OOB/WLC/APs (e.g., 9800, 9120).
• Optimize DNS, DHCP, and load balancing systems , both internal and external.
• Utilize monitoring tools like SolarWinds for infrastructure visibility and provisioning. Scripting or programming proficiency is advantageous.
• Demonstrate excellent communication and collaboration skills , with comfort in customer‑facing interactions, incident documentation, and formal presentations.
• Possess sector-specific experience , favoring candidates with backgrounds in medical devices, pharmaceuticals, biotech, or other highly regulated industries.

Our Responsibilities & Qualifications:

You bring a strong track record and will be expected to:

• Maintain and enhance network systems: Apply service packs, patches, hotfixes, and security configurations across network and server environments.
• Proactively monitor & troubleshoot network infrastructure, resolving incidents across Network, Wireless, Firewall, DNS, DHCP, and LAN with precision—occasionally during major outages outside standard hours.
• Lead operations across medium-to-high complexity issues, leveraging structured change management processes and collaborating closely with Network Engineering, Security, Compliance, and Project teams.
• Contribute to architectural decisions by analyzing potential enhancements to network hardware/software and assessing their impact on production environments.
• Participate in projects and network design initiatives, including deployment planning and technology stack improvements.
• Operate and support cloud networks (Azure/AWS), encompassing NSGs, ASGs, and multi-region deployment strategies.
• Engineer and manage complex network infrastructure, including firewalls (Palo Alto), switching/routing protocols (OSPF, EIGRP, BGP, ISIS), GlobalProtect/IPsec VPNs, ACLs, NAT, VLAN/VTP, STP, VXLAN, Cisco SDA/ISE, Nexus Catalyst/Nexus 9000, and OOB/WLC/APs (e.g., 9800, 9120).
• Optimize DNS, DHCP, and load balancing systems, both internal and external.
• Utilize monitoring tools like SolarWinds for infrastructure visibility and provisioning. Scripting or programming proficiency is advantageous.
• Demonstrate excellent communication and collaboration skills, with comfort in customer‐facing interactions, incident documentation, and formal presentations.
• Possess sector-specific experience, favoring candidates with backgrounds in medical devices, pharmaceuticals, biotech, or other highly regulated industries.

• Monitor network performance, identify and resolve network issues, and ensure high availability of network services.
• Perform daily network operational tasks, including configuration, troubleshooting, and upgrades of network devices (routers, switches, firewalls).
• Implement and maintain network security protocols and best practices.
• Analyze network traffic and performance data to identify potential bottlenecks and areas for optimization.
• Respond to network alerts and outages in a timely manner to minimize downtime.
• Collaborate with cross-functional teams, including system administrators and application developers, to resolve complex technical issues.
• Develop and maintain network documentation, including diagrams, procedures, and configurations.
• Participate in the planning and implementation of network upgrades and new installations.
• Provide technical support and guidance to junior network engineers and other technical staff.
• Stay current with networking technologies, industry trends, and security threats.

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 3 years of experience in network operations, network administration, or a similar role.
• Strong understanding of networking protocols (TCP/IP, BGP, OSPF, etc.) and network architecture.
• Hands-on experience with network hardware from vendors such as Cisco, Juniper, or similar.
• Proficiency in network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and network analysis tools (e.g., Wireshark).
• Experience with network security principles and technologies (e.g., VPNs, firewalls, intrusion detection/prevention systems).
• Relevant certifications such as CCNA, CCNP, or JNCIA are highly desirable.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a remote team.

• Monitor network performance and availability using various network management tools (e.g., SolarWinds, Nagios, Zabbix).
• Respond promptly to network alerts and incidents, performing root cause analysis and implementing timely resolutions.
• Troubleshoot and resolve network connectivity, performance, and security issues across diverse environments.
• Configure, manage, and maintain network devices, including routers, switches, firewalls, and load balancers from vendors like Cisco, Juniper, and Palo Alto.
• Implement network changes and upgrades according to established procedures, ensuring minimal disruption to services.
• Collaborate with the engineering and security teams on network design, capacity planning, and the implementation of new technologies.
• Develop and maintain network documentation, including diagrams, configurations, and standard operating procedures.
• Participate in on-call rotation to provide 24/7 support for critical network issues.
• Identify and implement improvements to network monitoring and automation tools.
• Ensure compliance with security policies and best practices for network infrastructure.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 3 years of experience in network operations or network engineering.
• Proven experience with network protocols such as TCP/IP, BGP, OSPF, MPLS, and DNS.
• Hands-on experience with configuring and troubleshooting Cisco, Juniper, or similar routing and switching hardware.
• Familiarity with network security concepts and technologies (firewalls, VPNs, IDS/IPS).
• Experience with network monitoring and analysis tools (e.g., Wireshark, SolarWinds).
• Strong understanding of network architectures and troubleshooting methodologies.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills, with the ability to collaborate effectively in a remote team setting.
• Relevant certifications such as CCNA, CCNP, or JNCIA are a plus.
• Ability to work independently and manage time effectively in a remote work environment.

• Monitor network performance and troubleshoot connectivity issues using various diagnostic tools.
• Implement and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
• Develop and execute network change management procedures.
• Manage network security policies and ensure compliance with industry standards.
• Perform root cause analysis for network outages and performance degradation.
• Collaborate with hardware vendors and service providers for issue resolution and new technology integration.
• Create and maintain network documentation, including diagrams and configuration details.
• Participate in on-call rotation to provide 24/7 support for critical network incidents.
• Design and implement network monitoring and alerting systems.
• Contribute to the continuous improvement of network operations and service delivery.
  
  Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 4 years of experience in network engineering or network operations.
  • In-depth knowledge of TCP/IP, BGP, OSPF, MPLS, and other routing protocols.
  • Hands-on experience with network hardware from major vendors (e.g., Cisco, Juniper, Arista).
  • Proficiency in network scripting languages (e.g., Python, Bash) for automation.
  • Experience with network monitoring tools (e.g., SolarWinds, Nagios) and packet analysis tools (e.g., Wireshark).
  • Strong understanding of network security principles and best practices.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration skills, with the ability to work seamlessly in a remote team.
  • Relevant certifications such as CCNA, CCNP, or JNCIP are a strong plus.
  This position offers a competitive compensation package and the opportunity to work with a leading telecommunications provider. This role is based in **Hyderabad, Telangana, IN**, but is entirely remote.
  
  WhatJobs is an equal opportunity employer.

• Monitoring network performance 24/7 using advanced tools and identifying potential issues.
• Responding promptly to network alerts and incidents, diagnosing and resolving problems to minimize downtime.
• Performing routine maintenance, including software updates, patch management, and hardware upgrades.
• Configuring and managing routers, switches, firewalls, and other network devices.
• Implementing and maintaining network security measures, including VPNs and intrusion detection systems.
• Collaborating with cross-functional teams to plan and execute network changes and deployments.
• Documenting network configurations, procedures, and troubleshooting guides.
• Participating in on-call rotations to provide support outside of business hours.
• Analyzing network traffic patterns and recommending optimizations for performance and capacity.
• Staying updated with the latest networking technologies and industry best practices.