5,220 Oberoi Hotels Resorts jobs in India
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Oversee daily hotel operations, ensuring seamless service delivery across all departments.
- Manage and lead hotel staff, fostering a positive and productive work environment.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Monitor and manage departmental budgets, controlling expenses and optimizing profitability.
- Ensure adherence to service standards, quality control measures, and brand guidelines.
- Implement and enforce health, safety, and security protocols for guests and staff.
- Collaborate with department heads to address operational challenges and implement solutions.
- Drive revenue generation initiatives and optimize occupancy rates.
- Conduct regular inspections of hotel facilities to maintain high standards.
- Handle guest complaints and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of progressive experience in hotel operations, with at least 2 years in a management role.
- Proven experience in managing Front Office, Housekeeping, Food & Beverage, and other hotel departments.
- Strong understanding of hotel financial management and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Ability to make sound decisions under pressure and manage multiple priorities.
- Proficiency in hotel management software (PMS).
- Knowledge of local hospitality market and trends.
- Strong customer service orientation.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Manage departmental budgets, control expenses, and maximize revenue opportunities.
- Lead, train, and motivate a diverse team of hotel staff, fostering a positive work environment.
- Ensure compliance with all hotel policies, procedures, and standards.
- Maintain high standards of cleanliness, safety, and security throughout the property.
- Monitor guest feedback and address concerns promptly and professionally.
- Collaborate with department heads to ensure seamless service delivery.
- Manage inventory and procurement of supplies and amenities.
- Develop and implement operational policies and standard operating procedures (SOPs).
- Conduct regular staff meetings and performance evaluations.
- Liaise with external vendors and service providers.
- Plan and oversee special events and banquets.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Stay updated on industry trends and best practices in hotel management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hotel operations management.
- Demonstrated experience in managing multiple hotel departments.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to manage budgets, control costs, and drive profitability.
- In-depth knowledge of hotel operations, guest services, and industry best practices.
- Proficiency in property management systems (PMS) and other relevant hotel software.
- Excellent problem-solving and decision-making abilities.
- Ability to work flexible hours, including weekends and holidays.
- Commitment to providing outstanding customer service.
- Experience in managing and motivating diverse teams.
- Knowledge of health, safety, and sanitation regulations.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Manage and coordinate the operations of all hotel departments to ensure seamless guest experiences.
- Develop and implement strategic plans to enhance operational efficiency, guest satisfaction, and revenue generation.
- Oversee staffing levels, training, and performance management of department heads and their teams.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Manage budgets, control costs, and monitor financial performance, identifying areas for improvement.
- Build and maintain strong relationships with guests, addressing any concerns or feedback promptly and professionally.
- Collaborate with the Sales and Marketing team to develop and execute strategies for increasing occupancy and revenue.
- Oversee maintenance and upkeep of hotel facilities and equipment, ensuring a high standard of presentation.
- Implement and monitor quality assurance programs across all departments.
- Lead and motivate the hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
- Prepare regular reports on operational performance, financial results, and guest feedback for senior management.
- Stay updated on industry trends and best practices in hotel management.
- Manage vendor relationships and contract negotiations.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5-7 years of progressive experience in hotel operations management, with a proven track record of success.
- Demonstrated leadership and team management skills.
- In-depth knowledge of all hotel operational areas.
- Strong financial acumen and budgeting skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Ability to work flexible hours, including nights, weekends, and holidays, as required by business needs.
- A passion for guest service and creating memorable experiences.
- Experience in a similar market or with a similar hotel brand is advantageous.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Manage and direct the operations of all hotel departments to ensure seamless service delivery and guest satisfaction.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Oversee budgeting, financial performance, and cost control measures for the hotel operations.
- Recruit, train, and manage a high-performing team of hospitality professionals, fostering a positive work environment.
- Ensure compliance with all health, safety, and hygiene regulations.
- Manage inventory and procurement of supplies for all departments.
- Handle guest inquiries, complaints, and feedback promptly and professionally, striving for resolution.
- Collaborate with department heads to set performance goals and monitor progress.
- Conduct regular inspections of hotel facilities to ensure they are well-maintained and meet brand standards.
- Stay updated on industry trends and best practices in hotel management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, with at least 3 years in a managerial role.
- Proven experience in managing multiple hotel departments.
- Strong understanding of hotel operations, including front desk, housekeeping, F&B, and revenue management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and point-of-sale (POS) systems.
- Strong financial acumen and experience with budgeting and cost control.
- Ability to work under pressure and handle challenging situations effectively.
- A passion for providing exceptional customer service.
- Willingness to work flexible hours, including evenings, weekends, and holidays, and be present on-site in **Vadodara, Gujarat, IN**.
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Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Manage and direct all hotel operational departments to ensure smooth and efficient service delivery.
- Develop and implement operational strategies to enhance guest satisfaction and loyalty.
- Oversee budgeting, forecasting, and financial performance of operational departments.
- Ensure adherence to all health, safety, and sanitation standards and regulations.
- Recruit, train, motivate, and manage hotel staff to ensure high standards of performance.
- Conduct regular inspections of hotel facilities and services to identify areas for improvement.
- Handle guest complaints and service recovery effectively.
- Collaborate with the General Manager and other department heads to achieve hotel objectives.
- Maintain strong relationships with vendors and suppliers.
- Implement and monitor operational policies and procedures.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven track record in managing multiple departments and leading diverse teams.
- Strong understanding of hotel operations, including F&B, housekeeping, front office, and maintenance.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong financial acumen and budgeting skills.
- A passion for service excellence and a commitment to delivering memorable guest experiences.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Oversee and manage key hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Monitor operational performance metrics and implement corrective actions to improve efficiency and profitability.
- Ensure compliance with all health, safety, and hygiene standards.
- Manage budgets, control costs, and optimize resource allocation.
- Develop and implement training programs for hotel staff to enhance service delivery and operational skills.
- Foster a culture of excellence and continuous improvement among the hotel teams.
- Collaborate with Sales and Marketing to align operational capabilities with revenue generation goals.
- Analyze customer feedback and implement improvements based on guest reviews.
- Stay abreast of industry trends, competitor activities, and emerging technologies in hospitality management.
- Provide strategic guidance and support to on-site hotel management teams.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management.
- Proven track record of successfully managing hotel operations and improving financial performance.
- Strong understanding of all hotel operational areas and their interdependencies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and operational analysis tools.
- Demonstrated ability to develop and implement effective operational strategies.
- Strong problem-solving and decision-making capabilities.
- Ability to work independently and manage multiple priorities in a remote setting.
- A passion for delivering exceptional guest experiences and driving team performance.