3,602 Oberoi Hotels Resorts jobs in India
Hotel Program Operations Man (all genders)r
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HRS AS A COMPANY
HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.
BUSINESS UNIT
Our value proposition in Procurement Solutions initiates and completes the supply chain of: Intelligent Procurement, Smart Booking and Invisible Payment. It aims to achieve a continuous, cyclic optimization in such supply chain. Within, we initialize the preferred program’s optimization with the ingestion of all internal and external spend and behavioral data associated with the customer’s hospitality activities. Based on the consolidated data we develop a market strategy for the customer and deliver an optimized hotel program recommendation that mitigates direct and indirect cost factors as well as the increase of the traveler’s satisfaction. Once the optimal hotel program is aligned with the customer, we initiate the negotiation with suppliers to contractually agree on the best conditions to be supplied within the optimal hotel program, compliant to renewed procurement strategy, before then ensuring its full and correct availability across booking channels and adherence in financial reconciliation
POSITION
We are looking for a Mumbai based Hotel Program Operations Manager who is willing to work in a dynamic environment and will ensure a successful establishment of supplier programs for well-known companies, by consulting supplier partners about the needs of our corporate clients, by ensuring their competitive offer submission within the RFP tender process and guarantee the proper implementation of the client's decisions for the development of the hotel program.
CHALLENGE
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH.
PERSPECTIVE
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
LOCATION, MOBILITY, INCENTIVE
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
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Customer Service Executive - Customer Service
Posted today
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Job Description
**Broad outline of the Role**
**Purpose - Broad objective of the role**
**Operating Network - Key External**
**Operating Network - Key Internal**
**Size and Scope of Role - Financial**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Size and Scope of Role - Other size parameters**
**Minimum qualification & experience**
**Other knowledge/skills**
**Key Responsibilities**
**Technical Competencies**
**Knowledge / Skills**
Communication Skills
**Job Segment**:Operations Manager, Engineer, Operations, Customer Service, Engineering
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Customer Service Executive - Customer Service
Posted today
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Job Description
**Broad outline of the Role**
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
**Purpose - Broad objective of the role**
**Operating Network - Key External**
**Operating Network - Key Internal**
**Size and Scope of Role - Financial**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Size and Scope of Role - Other size parameters**
**Minimum qualification & experience**
- Graduate with 0-4 years of experience
**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
**Key Responsibilities**
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
**Technical Competencies**
**Knowledge / Skills**
Communication Skills
**Job Segment**:Operations Manager, Engineer, Customer Service, Operations, Engineering
Customer Service Executive - Customer Service
Posted today
Job Viewed
Job Description
**Broad outline of the Role**
**Purpose - Broad objective of the role**
**Operating Network - Key External**
**Operating Network - Key Internal**
**Size and Scope of Role - Financial**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Size and Scope of Role - Other size parameters**
**Minimum qualification & experience**
**Other knowledge/skills**
**Key Responsibilities**
**Technical Competencies**
**Knowledge / Skills**
Communication Skills
**Job Segment**:Operations Manager, Engineer, Customer Service, Operations, Engineering
Operations Manger Hotel
Posted today
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**Key Responsibilities**:
- **Establishment & Setup**: Spearhead the comprehensive setup of the hotel and café, including planning, coordination, and execution of all operational aspects to ensure a successful launch.
- **Staff Recruitment**: Recruit, hire, and train a high-performing team to deliver exceptional service. Develop staffing plans and schedules to meet operational needs.
- **Operational Management**: Ensure the seamless day-to-day operations of the hotel and café, addressing any issues promptly to prevent disruptions. Implement and monitor procedures to maintain high standards of service and operational efficiency.
- **Compliance & Standards**: Ensure that all operations comply with relevant regulations, health and safety standards, and company policies.
- **Continuous Improvement**: Develop and implement strategies for continuous improvement in service quality, guest satisfaction, and operational processes.
**Qualifications**:
- Proven experience in successfully setting up and managing operations for a hotel or café.
- Strong leadership skills with a track record of effective team management and staff recruitment.
- Excellent problem-solving abilities and the capacity to handle operational challenges efficiently.
- In-depth knowledge of industry standards, regulations, and best practices.
Pay: ₹16,298.32 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Operations: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person