8 On Call Specialist jobs in India

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time: Rotational Night Shift

Job Location: Chennai - Perungulathur

No Of Position: 10

Roles and Responsibilities

• Conduct call audits to ensure compliance with quality standards and regulations.
• Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
• Participate in call calibration sessions to align with team members' performance expectations.
• Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

• 0.5-6 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time: Rotational Night Shift

Job Location: Chennai - Perungulathur

No Of Position : 10

Roles and Responsibilities

• Conduct call audits to ensure compliance with quality standards and regulations.
• Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
• Participate in call calibration sessions to align with team members' performance expectations.
• Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

• 0.5-6 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time: Rotational Night Shift

Job Location: Chennai - Perungulathur

No Of Position : 10

Roles and Responsibilities

• Conduct call audits to ensure compliance with quality standards and regulations.
• Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
• Participate in call calibration sessions to align with team members' performance expectations.
• Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

• 0.5-6 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job Title : Soft Skills Audit (Call Quality Audit)

Experience : 0.5 to 6 Years

Shift Time: Rotational Night Shift

Job Location: Chennai - Perungulathur

No Of Position : 10

Roles and Responsibilities

• Conduct call audits to ensure compliance with quality standards and regulations.
• Monitor calls for quality assurance purposes, identifying areas of excellence and areas for improvement.
• Participate in call calibration sessions to align with team members' performance expectations.
• Collaborate with the team to resolve issues related to call quality.

Desired Candidate Profile

• 0.5-6 years of experience in BPO or customer service industry.
• Strong understanding of call auditing, monitoring, and calibration processes.
• Excellent communication skills with ability to provide constructive feedback effectively.
• Ability to work independently with minimal supervision while maintaining high levels of accuracy.

Job Description

Mobility Core and Network Services (MCANS) team is part of the Network CTO organization that oversees the global mobile and fixed network technology direction for AT&T, which includes the design of the company’s 5G and IMS infrastructure. 

This team is responsible for the architecture, design, certification, testing and delivery of advanced Mobility Core network functions and Network Services applications, including for IP multimedia systems and packet data, which are the future of Mobility services and experiences. The team contributes to the growth and development of end-to-end wireless network services across Consumer, Enterprise, Internet of Things (IOT), FirstNet and public sector products.

This position is part of a team that collaborates with client project teams in the development of Mobility Cloud platform delivery, CI/CD workflow automation. This is a very dynamic and exciting role that will allow for exposure to emerging mobility, virtualization, cloud technologies, and customer premise equipment! We are seeking candidates who are eager to learn and grow their skills as part of a diverse, talented, and energetic group of professionals working in the areas of voice over IP, cloud computing, data analytics, software development and technology delivery.

REQUIRED SKILLS/QUALFICATIONS

Voice over IP

Cloud Computing

Data Analytics

Software Development & Delivery

EDUCATION REQUIREMENT

PREFERRED QUALIFICATIONS

Telecom Industry (not mandatory but a plus):

Artificial Intelligence/Machine Learning (not mandatory but a plus):

Familiarity with data preprocessing and model evaluation

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.