1,601 On Site Support jobs in India

**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Our client is seeking an experienced and highly motivated Senior HVAC Technician to join their remote support team, serving clients across various locations. This is a fully remote position, requiring you to leverage your expertise to provide critical technical assistance and guidance for complex HVAC systems. You will be the primary point of contact for field technicians facing challenging installations, diagnostics, and repair issues. Your role will involve detailed remote troubleshooting, analyzing diagnostic data, guiding on-site personnel through complex procedures via video calls and detailed documentation, and ensuring the successful resolution of technical problems. You will also be responsible for creating and updating technical documentation, training materials, and best practice guides for HVAC installations and maintenance. The ideal candidate possesses extensive hands-on experience with a wide range of HVAC equipment, including commercial and industrial systems, and has a deep understanding of refrigeration cycles, electrical systems, and control mechanisms. Strong diagnostic skills, exceptional problem-solving abilities, and excellent communication are paramount. You must be adept at explaining technical concepts clearly and concisely to individuals with varying levels of technical expertise. This role requires a proactive approach to anticipating potential issues and a commitment to upholding the highest standards of safety and quality. You will contribute to improving overall system reliability and customer satisfaction by providing expert remote support. The ability to work independently, manage your time effectively, and collaborate seamlessly with a distributed team is essential for success in this remote-first environment. This is an excellent opportunity for a seasoned HVAC professional looking to transition into a challenging and rewarding remote role.

Responsibilities:

• Provide expert remote technical support and troubleshooting for complex HVAC systems.
• Guide on-site technicians through diagnostic procedures, repairs, and installations via phone, video conferencing, and digital tools.
• Analyze system performance data and diagnostic reports to identify root causes of issues.
• Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting flows.
• Create training materials and deliver remote training sessions for field technicians.
• Collaborate with engineering and product development teams to provide feedback on system design and performance.
• Ensure all work adheres to safety standards, industry best practices, and client specifications.
• Manage and prioritize incoming support requests, ensuring timely resolution.
• Contribute to the continuous improvement of remote support processes and tools.
• Maintain detailed records of all support interactions and resolutions.

Qualifications:

• High school diploma or equivalent; trade school or vocational training in HVAC/R strongly preferred.
• 5+ years of hands-on experience as an HVAC technician, with a strong focus on commercial and industrial systems.
• Proven expertise in diagnosing and repairing a wide range of HVAC equipment.
• Excellent understanding of electrical systems, refrigeration cycles, and control systems.
• Exceptional troubleshooting, analytical, and problem-solving skills.
• Outstanding verbal and written communication skills, with the ability to explain complex technical information clearly.
• Proficiency in using remote communication and diagnostic tools.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications (e.g., EPA Section 608) are a plus.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**What you'll be doing**
**Key Responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provide sfirst line remote and onsite technical support to clients.
+ Provides first line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**Knowledge and Attributes:**
+ Good communicate skills, both verbal and written
+ Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
+ Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
+ Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous.
**Required Experience:**
+ Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
+ Entry level experience in technical support to clients.
+ Entry level experience in diagnosis and troubleshooting.
+ Entry level experience providing remote support in Collaboration technologies.
+ Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Entry level understanding of Network routing and switching.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Our client is seeking a highly proficient Senior Technical Support Engineer with extensive on-site support experience to join their esteemed technical services division. This is a fully remote position that requires frequent travel to client locations within the **Mysuru, Karnataka, IN** region and surrounding areas for hands-on troubleshooting, installation, and maintenance of complex machinery. You will be the frontline technical expert, ensuring client satisfaction by resolving issues efficiently and effectively. This role is critical for maintaining the operational integrity of our client's advanced equipment.

Responsibilities:

• Provide on-site technical support and troubleshooting for complex electromechanical systems and industrial equipment.
• Perform installations, commissioning, and calibration of new equipment at customer sites.
• Conduct preventive maintenance and diagnostic services to ensure optimal equipment performance.
• Respond to service calls and resolve technical issues in a timely and professional manner.
• Educate customers on equipment operation, maintenance, and best practices.
• Maintain accurate and detailed service reports, including issue diagnosis, actions taken, and parts used.
• Manage and maintain service tools, equipment, and vehicle inventory.
• Communicate effectively with customers, providing clear explanations of technical problems and solutions.
• Collaborate with the engineering and product development teams to provide feedback on product performance and identify areas for improvement.
• Adhere to all safety regulations and company procedures during on-site visits.
• Build and maintain strong, positive relationships with clients.
• Proactively identify potential issues and recommend preventive measures.
• Develop and deliver technical training to client personnel.

Qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical discipline.
• Minimum of 4 years of experience in a technical support or field service role, preferably within an industrial or manufacturing environment.
• Proven ability to diagnose and repair complex mechanical, electrical, and electronic systems.
• Strong understanding of control systems, PLCs, and industrial automation.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in reading technical manuals, schematics, and blueprints.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to work independently, manage time effectively, and travel extensively within a designated region.
• Willingness to work flexible hours as required to meet customer needs.
• Proficiency with diagnostic tools and testing equipment.
• A commitment to maintaining high standards of quality and safety.

This role offers the flexibility of a remote work structure combined with the dynamic nature of on-site client interaction, allowing you to leverage your technical expertise across various challenging environments. This position is essential for our client's service delivery in the **Mysuru, Karnataka, IN** area.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
+ Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties.
+ Identified, troubleshoot and resolved hardware, software, and network related problems encountered by end-users of the district network, the internet, the mainframe, PCs.
+ Used the established tracking system to log requests, monitored progress, tracked the problem resolution.
+ Identified the patterns of failure, researched bug fixes and implemented solutions.
+ Worked with vendors to resolve hardware operating system issues.
+ Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in­
+ person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies across a global company.
+ Configuring and installing the Windows workstations and Macintosh operating systems in
+ response to the demands of a complex network design.
+ Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users' issues.
+ Installing, certifying and troubleshooting the campus and remote campus network cabling
+ infrastructure including a wide variety of local area network equipment and software.
+ Training the end-users on the use and features of the various operating systems and applications on various platforms.
Demonstrating the customer service skills, such as actively listening to customers in order
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.