1,543 On The Job Training jobs in India

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Job summary
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.
9- Drive in quality & learning related metrics
10- Conducting chime sessions & class room training sessions to the stake holders
Key job responsibilities
Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders
A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Daily Reporting's and progress updates
- Involve and engage well with mapped LA/LGs for daily L&D activities
Basic Qualifications
Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement)
Preferred Qualifications
Role requirements: Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope**
This position will ensure the effective and efficient operation of DigitalX training activities by providing comprehensive support for day-to-day operations.
**Responsibilities and Accountabilities**
+ Develop and implement training programs based on organizational needs and employee feedback.
+ Coordinate logistics for training sessions, including scheduling, venue arrangements, and materials preparation.
+ Collaborate with subject matter experts to create engaging training content and resources.
+ Monitor and evaluate the effectiveness of training programs through feedback and assessments.
+ Maintain training records and documentation to ensure compliance and track employee progress.
+ Assist in the onboarding process for new employees, providing necessary training and resources.
+ Stay updated on industry trends and best practices in training and development.
+ Support the development of a learning culture within the organization.
**Required Qualifications**
+ Bachelor's degree in Education, Business Administration, or a related field.
+ 5 years related experience
+ Proficiency in using Learning Management Systems (LMS) and SharePoint.
+ Familiarity with data management and reporting tools (e.g., Excel, Power BI).
+ Knowledge of digital training methodologies and instructional design principles.
+ Customer service focused towards both internal and external customer and business partners.
+ Strong problem-solving skills
+ Ability to prioritize and organize a high-volume workflow and follow up project through to completion, ensuring attention to detail and high level of accuracy.
+ Excellent written and verbal communication skills.
+ High attention to detail
+ Proactive and flexible attitude
+ Ability to work independently with little supervision as well as in a team setting in global environment
+ Self-directed within the scope of their duties and responsibilities.
+ Exercises considerable latitude in determining approaches to assignments.
+ Strong consulting skills and ability to influence the outcome
**Preferred Qualifications**
+ Experience with SuccessFactors LMS
+ Relevant certifications in training and development (e.g., ATD, CPTD) or project management (e.g., PMP) are a plus.
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans

**Additional Information**
**Job Number** 25119241
**Job Category** Human Resources
**Location** The Westin Jaipur Kant Kalwar Resort and Spa, Plot no 1T 5, Jaipur, Rajasthan, India, 303002VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
**CORE WORK ACTIVITIES**
**Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
**Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
**Developing Training Program Plans and Budgets**
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Managing Training Budgets**
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Roles and Responsibilities**
+ Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.
+ Utilizes communication skills to accurately understand the education needs and goals of others.
+ Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.
+ Acts as a project lead and mentor to encourage the development of eLearning skills other associates.
+ Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.
+ Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.
+ Provides support for existing educational materials, courses, websites, and systems as directed.
+ Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.
+ Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.
**Qualifications**
+ Experience of minimum 4 Years in AR , Denials, Cash posting, RCM cycle, billing (U.S Healthcare)
+ Worked on designations like Trainer, Process Coach, SME, QA Analyst, Sr. AR executive.
+ Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers)
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Roles and Responsibilities**
+ Develops new computer-based activities, custom online learning interactions, online courses, and interactive assessments with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio, eLearning authoring, web, portal, and assessment develop skills and tools.
+ Utilizes communication skills to accurately understand the education needs and goals of others.
+ Partners with content experts to select learning strategies, media, implementation methods and evaluation methods that engage employees and promote meaningful learning.
+ Acts as a project lead and mentor to encourage the development of eLearning skills other associates.
+ Manages time, resources, and priorities to meet quality standards, project timelines, and learning outcomes.
+ Utilizes communication, technical and reporting skills to implement and track online materials using a learning management system and related websites technologies.
+ Provides support for existing educational materials, courses, websites, and systems as directed.
+ Perform physical preparation of eLearning training including production and maintenance of course materials and evaluations inside the R1 digital platform, the learning management system, and other platforms.
+ Understands workflow, policies and procedures related to end user role and work with Subject Matter Experts to ensure the most current information is being conveyed.
**Qualifications**
+ Experience of minimum 4 Years in AR , Denials, Cash posting, RCM cycle, billing (U.S Healthcare)
+ Worked on designations like Trainer, Process Coach, SME, QA Analyst, Sr. AR executive.
+ Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma, Regular MBA, MCA B.Tech Freshers)
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

Job Description
**Who we are:**
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Specialist - Training (4I)
**Role Objective:**
Key Performance Indicators (KPI) What are the measurable indicators for the role?
Measurable Deliverables
- Training Throughput - Weightage (30%)
- First Pass Attempt - Weightage (25%)
- Production & Quality - Weightage (10%)
- Accurate & Time Data/MIS Reporting (15%)
- Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage
(10%)
- Trainee feedback - Weightage (5%)
- Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%)
TNI / BQM management
**Essential Duties and Responsibilities:**
Role type: Individual Contributor
Conduct new hire, refresher training on aligned process, domain, and tools
Conduct process knowledge tests, analyse results and publish findings
Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance
Achieve set targets on various training effectiveness parameters (level I, level II)
Be responsible for training batch management:
o Adherence to learning plan
o Maintain all batch data and reporting as per the pre-set process
o Manage batch logistics - training invites, ID Request & Management
o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS
etc.)
o On time referred to HR cases alignment (absconding, NCNS, training rejects)
Be an active and effective contributor in assigned projects (e.g., new work transition, any process content
creation and dissemination, etc.)
Continue with hands-on work processing for aligned processes for minimum 12 hours a month
Participate in client calls, understand process/tools changes or upgrades, prepare required
documentation for roll-out to the aligned process teams
Be accountable for self-development/learning, create & complete individual development plan for self,
continuously stay invested to be a subject matter expert
Stay compliant with the HIPAA and other company policies/compliance
**Job Description:**
- Effective giving and taking feedback, coaching, and mentoring skills
- Strong interpersonal skills and ability to manage varied trainee personality types
- Excellent verbal and written communication skills (esp. email communication)
- Self-motivated and self-driven with a knack for continuously upskilling self
- Team-player
**Certification:** NA
**Skill Set:**
Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role
**Technical Skills :**
**-** Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes
- Understanding of Online Payer Portals
- Hands on in MS Office like: PowerPoint, Excel, and Word
- Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx
Experience levels required to execute this role
- Minimum of 3 years' experience in RCM of U.S. healthcare industry (frontend,
middle, backend - as per role alignment)
Overall experience Maximum 5 years
Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills
- Strong facilitation & presentation skills for both in-person & virtual environments
- Understanding of basics of content creation
**Pre-requisite:**
+ Should have overall 7+ years of experience in RCM Operations
+ Should have analytical skills & exhibit clear thinking/reasoning
+ Should be able to comprehend & well-articulated to present his/her thought process well
+ Should have excellent feedback and coaching skills
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

**Who we are:**
R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients' experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.
R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, amongst Top 50 Best Workplaces for Millennials, Top 50 for Women, Top 25 for Diversity and Inclusion and Top 10 for Health and Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare work better for all' by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 17,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
**Designation** : Specialist - Training (4I)
**Role Objective:**
Key Performance Indicators (KPI) What are the measurable indicators for the role?
Measurable Deliverables
- Training Throughput - Weightage (30%)
- First Pass Attempt - Weightage (25%)
- Production & Quality - Weightage (10%)
- Accurate & Time Data/MIS Reporting (15%)
- Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage
(10%)
- Trainee feedback - Weightage (5%)
- Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%)
TNI / BQM management
**Essential Duties and Responsibilities:**
Role type: Individual Contributor
Conduct new hire, refresher training on aligned process, domain, and tools
Conduct process knowledge tests, analyse results and publish findings
Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance
Achieve set targets on various training effectiveness parameters (level I, level II)
Be responsible for training batch management:
o Adherence to learning plan
o Maintain all batch data and reporting as per the pre-set process
o Manage batch logistics - training invites, ID Request & Management
o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS
etc.)
o On time referred to HR cases alignment (absconding, NCNS, training rejects)
Be an active and effective contributor in assigned projects (e.g., new work transition, any process content
creation and dissemination, etc.)
Continue with hands-on work processing for aligned processes for minimum 12 hours a month
Participate in client calls, understand process/tools changes or upgrades, prepare required
documentation for roll-out to the aligned process teams
Be accountable for self-development/learning, create & complete individual development plan for self,
continuously stay invested to be a subject matter expert
Stay compliant with the HIPAA and other company policies/compliance
**Job Description:**
- Effective giving and taking feedback, coaching, and mentoring skills
- Strong interpersonal skills and ability to manage varied trainee personality types
- Excellent verbal and written communication skills (esp. email communication)
- Self-motivated and self-driven with a knack for continuously upskilling self
- Team-player
**Certification:** NA
**Skill Set:**
Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role
**Technical Skills :**
**-** Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes
- Understanding of Online Payer Portals
- Hands on in MS Office like: PowerPoint, Excel, and Word
- Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx
Experience levels required to execute this role
- Minimum of 3 years' experience in RCM of U.S. healthcare industry (frontend,
middle, backend - as per role alignment)
Overall experience Maximum 5 years
Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills
- Strong facilitation & presentation skills for both in-person & virtual environments
- Understanding of basics of content creation
**Pre-requisite:**
+ Should have overall 7+ years of experience in RCM Operations
+ Should have analytical skills & exhibit clear thinking/reasoning
+ Should be able to comprehend & well-articulated to present his/her thought process well
+ Should have excellent feedback and coaching skills
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Consulting to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an Learning Consulting at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
**Responsibilities:**
+ Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives.
+ Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders.
+ Define learning objectives and design comprehensive training programs that support user adoption and proficiency.
+ Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning.
+ Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise.
+ Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities.
+ Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery.
+ Facilitate train-the-trainer sessions and provide guidance to client training resources as needed.
+ Establish and maintain strong relationships with client training teams and subject matter experts.
+ Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement.
+ Drive continuous improvement of training methodologies, tools, and processes within the OCM practice.
+ Contribute to the development of proposals and client presentations related to training strategy and delivery.
+ Manage vendor relationships related to training development and delivery (e.g., e-learning development partners).
+ Ensure training deliverables adhere to project governance and quality standards.
+ Identify and mitigate potential risks and issues related to training delivery.
**Your Future at Kyndryl**
As an Learning Consulting at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives.
+ Proven experience in leading the design and development of comprehensive training programs across various modalities.
+ Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.).
+ Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms.
+ Extensive experience in the strategic management and administration of Learning Management Systems (LMS).
+ Strong project management skills with the ability to manage multiple projects and deadlines effectively.
+ Excellent communication 1 (written and verbal), presentation, and facilitation skills.
+ Strong leadership, coaching, and mentoring abilities.
+ Ability to build strong relationships with clients and stakeholders at all levels.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
**Preferred Technical and Professional Experience**
+ Master's degree in Instructional Design, Educational Technology, or a related field.
+ Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer).
+ Experience with video production and multimedia development.
+ Knowledge of change management methodologies (e.g., Prosci ADKAR).
+ Experience in a consulting environment.
+ Experience with data analytics and reporting related to training effectiveness.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to take on a ground-floor opportunity and make your mark with a brand-new platform with unstoppable growth potential? Kyndryl is seeking a passionate and driven Learning Consulting to join our team and break out of the hierarchy to rewrite the rules for what comes next.
As an Learning Consulting at Kyndryl, you will be re-energized with a fresh set of challenges, including working on large enterprise, fast-track infrastructure projects. You will have the opportunity to be the standard-bearer in a new organization and industry-leading brand, where you can leverage your unstoppable growth potential and start building what can become your legacy.
**Responsibilities:**
+ Lead the development and execution of the overall OCM training strategy in alignment with the broader OCM approach and client objectives.
+ Oversee the analysis of training needs arising from organizational changes and transformation initiatives, collaborating with OCM Consultants and client stakeholders.
+ Define learning objectives and design comprehensive training programs that support user adoption and proficiency.
+ Manage the end-to-end development of engaging training materials across various modalities, including instructor-led, virtual, blended learning, and self-paced e-learning.
+ Provide expert guidance and mentorship to Training Analysts in the design and development of training content, including online courseware using tools such as Adobe Captivate, Articulate Storyline, and Rise.
+ Strategically manage the Learning Management System (LMS), ensuring effective course deployment, user management, tracking, and reporting capabilities.
+ Develop and manage training plans, schedules, and resource allocation to ensure timely and effective delivery.
+ Facilitate train-the-trainer sessions and provide guidance to client training resources as needed.
+ Establish and maintain strong relationships with client training teams and subject matter experts.
+ Oversee the collection and analysis of training feedback and metrics to evaluate program effectiveness and identify areas for improvement.
+ Drive continuous improvement of training methodologies, tools, and processes within the OCM practice.
+ Contribute to the development of proposals and client presentations related to training strategy and delivery.
+ Manage vendor relationships related to training development and delivery (e.g., e-learning development partners).
+ Ensure training deliverables adhere to project governance and quality standards.
+ Identify and mitigate potential risks and issues related to training delivery.
**Your Future at Kyndryl**
As an Learning Consulting at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ Bachelor's degree in Education, Instructional Design, Human Resources, Organizational Development, or a related field.
+ 7+ years of progressive experience in training development and delivery, with a focus on organizational change management initiatives.
+ Proven experience in leading the design and development of comprehensive training programs across various modalities.
+ Deep understanding of instructional design principles, adult learning theories, and evaluation methodologies (Kirkpatrick Model, etc.).
+ Expertise in developing interactive and engaging online courseware using industry-standard tools such as Adobe Captivate/ Articulate Storyline/ Rise, and similar platforms.
+ Extensive experience in the strategic management and administration of Learning Management Systems (LMS).
+ Strong project management skills with the ability to manage multiple projects and deadlines effectively.
+ Excellent communication 1 (written and verbal), presentation, and facilitation skills.
+ Strong leadership, coaching, and mentoring abilities.
+ Ability to build strong relationships with clients and stakeholders at all levels.
+ Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
**Preferred Technical and Professional Experience**
+ Master's degree in Instructional Design, Educational Technology, or a related field.
+ Relevant certifications in training and development (e.g., CPTD, ATD Master Trainer).
+ Experience with video production and multimedia development.
+ Knowledge of change management methodologies (e.g., Prosci ADKAR).
+ Experience in a consulting environment.
+ Experience with data analytics and reporting related to training effectiveness.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.