2 Online Manager jobs in India
Virtual Relationship Manager
401107 Thane, Maharashtra
Mintskill HR Solutions LLP
Posted 65 days ago
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Job Description
Job Purpose: VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell.Roles & Responsibilities: Responsible for deepening customer relationships to increase customer relationship value. Responsible for driving quality engagements over call with customers by following industry best practices.Responsible for increasing mobile banking adoption and drive initial login on Optimus app.CASA value builds up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio.Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer,Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirements.Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.Ensure monthly operating plan is met to improve scorecard and decile rankings.Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.Ensure strict adherence to the bank policies and compliance.Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.Secondary Responsibilities: Assist audit and ensure compliance to internal and external regulations and guidelines.Provide best in-class customer service to all clients to become their primary banker.RequirementsGraduation: Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management/ any other graduation degree.Experience: Minimum 2+ years of relevant experience in Banking or allied Business.
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Virtual Relationship Manager - Gujarat, Rajasthan
380027 Ahmedabad, Gujarat
Mintskill HR Solutions LLP
Posted 113 days ago
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Job Description
Job Purpose To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set Sales : Right cross-sell of products basis profiling and engagement.Penetration of products across groups.Sales across all product segments-TPP, Assets, Cards etc.Acquiring & grouping of all related IDs of the Primary ID.Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.Ensure Staff are trained on product knowledge and requisite certifications.Income to be generated at a customer level. Customer Engagement Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.Call handling as per defined standards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of customers in order to aid right cross-servicing of Bank productsAccurate logging and resolution of complaints.Attrition control of customers.Regular interactions with the customers and pro-actively assessing customer needs.Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.Ensure portfolio quality of relationship while racing considering eligibility.Monitor large amount movements and account closure from the deposit accounts.Ensure retention of customersRequirements Educational Qualification: Graduation/Post-Graduation Required skill(s) : More than 1 year of experience in Portfolio management, Cross sell, Benefits D2 Grade and opportunity to earn around 10 Lac of Performance Linked Incentive. Benefits like Gratuity, Subsidized loan for Home, Vehicle and Personal are additional benefits apart from Salary About Client: HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and the world's 10th largest bank by market capitalisation as of April 2021
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