What Online Retail Jobs are in India?

Our client, a rapidly expanding e-commerce retailer, is looking for a motivated and detail-oriented E-commerce Operations Specialist to join their team in Delhi . This role is crucial for ensuring the seamless execution of online orders, from initial placement to final delivery. You will be responsible for managing the day-to-day operations of the e-commerce platform, including order processing, inventory management, customer service inquiries related to fulfillment, and coordinating with third-party logistics providers. The ideal candidate thrives in a fast-paced digital environment, possesses strong analytical skills, and is dedicated to optimizing the online customer journey. This position offers a unique opportunity to contribute to the growth of a leading online retailer in the competitive Delhi e-commerce landscape.

• Oversee the end-to-end order fulfillment process for the e-commerce platform.
• Monitor and manage inventory levels across all sales channels to prevent stockouts and overstock situations.
• Process online orders efficiently, ensuring accuracy and timely dispatch.
• Coordinate with warehouse staff and logistics partners to ensure smooth and timely deliveries.
• Respond to customer inquiries regarding order status, shipping, and returns in a professional and timely manner.
• Troubleshoot and resolve any operational issues that may arise in the order fulfillment process.
• Analyze operational data to identify areas for improvement in efficiency and customer satisfaction.
• Develop and maintain standard operating procedures (SOPs) for e-commerce operations.
• Manage returns and exchanges, ensuring a hassle-free process for customers.
• Collaborate with the marketing team to ensure accurate product information and imagery on the website.

• Minimum of 3 years of experience in e-commerce operations, logistics, or a related field.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and order management systems.
• Strong understanding of inventory management principles and practices.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication abilities.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Familiarity with shipping carriers and logistics operations.
• Attention to detail and a commitment to accuracy.
• Experience with data analysis and reporting is a plus.
• Knowledge of the e-commerce market in Delhi is advantageous.

Our client offers a competitive salary, opportunities for bonuses based on performance, comprehensive health insurance, paid time off, and a generous employee discount on their extensive product range. This role is fully remote, allowing for flexibility and work-life balance. Join a dynamic and innovative company that values its employees and provides ample opportunities for professional growth and development in the exciting field of e-commerce.

Our client, a leading e-commerce platform dedicated to providing seamless online shopping experiences, is actively seeking a compassionate and efficient Online Retail Customer Support Specialist to join their fully remote team. In this role, you will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction across all digital touchpoints. This position requires excellent communication skills, a problem-solving attitude, and a commitment to delivering exceptional service from the comfort of your home, serving a diverse customer base with initial emphasis on supporting inquiries originating from or related to regions like Visakhapatnam, Andhra Pradesh . We are looking for individuals who are empathetic, patient, and adept at navigating online customer service platforms. This is a fantastic opportunity to build a career in customer support within the thriving e-commerce industry.

• Respond to customer inquiries via email, chat, and phone in a timely, professional, and empathetic manner.
• Troubleshoot and resolve customer issues related to orders, shipping, returns, product information, and website navigation.
• Provide accurate information about products, policies, and promotions to assist customers.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer inquiries and feedback to suggest improvements to products, services, and processes.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Proactively engage with customers to ensure a positive and satisfactory experience throughout their shopping journey.
• Maintain a high level of product knowledge and familiarity with company policies and procedures.
• Contribute to team goals by meeting or exceeding key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
• Uphold the brand's reputation by delivering consistently excellent customer service in all interactions.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in customer service, preferably in an online retail or call center environment.
• Excellent written and verbal communication skills, with a strong command of English.
• Proficiency in using customer relationship management (CRM) software and ticketing systems.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A genuine passion for helping customers and a customer-centric mindset.
• Ability to work independently and manage workload effectively in a remote setting.
• Reliable internet connection and a dedicated workspace are essential for this role.
• Familiarity with e-commerce operations and online retail processes is highly beneficial.
• Experience addressing customer needs relevant to the initial focus region of Visakhapatnam, Andhra Pradesh is an advantage, though the role is fully remote.

This is a fully remote, full-time position offering the flexibility to work from home. Our client provides a competitive salary, comprehensive health benefits, and opportunities for professional development. You will receive thorough training on our client's products and customer service protocols. Enjoy a supportive team environment and the chance to grow your career in the e-commerce sector. Benefit from paid time off and a positive work culture. Join a company that values its employees and is at the forefront of online retail innovation in Visakhapatnam, Andhra Pradesh region support.

Our client, a rapidly expanding online retailer with a strong digital presence, is seeking enthusiastic and persuasive Remote Retail Brand Ambassadors to champion their products and drive online sales. In this fully remote role, you will connect with potential customers through various digital channels, educate them about our client's offerings, and guide them through the purchasing journey. This position requires excellent communication skills, a deep understanding of social media platforms, and a passion for creating engaging online interactions. You will play a key role in expanding our client's reach and fostering a loyal customer base from the comfort of your own home, serving customers nationwide but primarily focusing on engaging with audiences relevant to the Coimbatore, Tamil Nadu market initiallly. We are looking for individuals who are self-motivated and adept at building relationships online.

• Proactively engage with potential customers via social media, email, chat, and video conferencing to promote our client's products and services.
• Educate customers on product features, benefits, and value propositions, addressing inquiries and overcoming objections.
• Facilitate the online sales process, guiding customers from initial interest to final purchase.
• Develop and execute creative strategies to increase brand awareness and customer engagement online.
• Collect customer feedback and insights to inform product development and marketing strategies.
• Track and report on key performance indicators (KPIs) related to customer engagement and sales conversions.
• Collaborate with the marketing team to develop compelling online content and promotional materials.
• Maintain a deep understanding of our client's product catalog and industry trends.
• Build and nurture strong relationships with online communities and potential brand advocates.
• Represent the brand positively and professionally in all online interactions, ensuring a consistent brand voice.

• Proven experience in sales, customer service, or brand advocacy, preferably in an online or remote capacity.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport quickly.
• Strong understanding of various social media platforms and digital marketing strategies.
• Self-motivated, disciplined, and able to manage time effectively in a remote work setting.
• Proficiency in using online communication tools and CRM software.
• A passion for retail and a genuine interest in our client's products.
• Ability to work independently and as part of a distributed team.
• Familiarity with e-commerce platforms and online sales funnels is highly desirable.
• A dedicated home office setup with reliable internet connectivity is required for this role.
• Experience in reaching audiences relevant to the initial focus market of Coimbatore, Tamil Nadu is a plus, though the role is remote.

This is a remote, contractor position offering flexible working hours and the autonomy to manage your own schedule. You will receive competitive commission-based earnings with potential for significant income based on performance. Our client provides comprehensive product training and ongoing support to ensure your success. This role offers the flexibility of working from anywhere, making it ideal for individuals seeking a remote career. Gain valuable experience in digital sales and brand management. Be part of an innovative and growing online retail company.

Our client, a fast-growing leader in the e-commerce solutions space, is looking for a dedicated Remote Customer Success Manager to join their distributed team. This role is fully remote, allowing you to work from anywhere within India. You will be responsible for building and maintaining strong relationships with online retail clients, ensuring they maximize the value derived from our client’s platform. Your primary focus will be on driving customer adoption, satisfaction, and retention through proactive engagement, strategic guidance, and excellent support. The ideal candidate is a highly organized, empathetic communicator with a passion for helping businesses succeed online.

• Onboard new clients, guiding them through platform setup and initial adoption.
• Proactively engage with a portfolio of online retail clients to understand their business goals and challenges.
• Provide strategic advice and best practices to help clients optimize their use of the platform for sales growth and operational efficiency.
• Monitor client health and key metrics, identifying potential risks and opportunities for upsell or advocacy.
• Conduct regular check-ins, business reviews, and training sessions (virtual).
• Serve as the primary point of contact for escalated client issues, coordinating with internal teams to ensure timely resolution.
• Gather client feedback and communicate insights to product and engineering teams for platform improvement.
• Contribute to the development of customer success resources, such as knowledge base articles and webinars.
• Drive customer retention and reduce churn through exceptional service and value demonstration.

• Minimum 3 years of experience in customer success, account management, or a related client-facing role, preferably in SaaS or e-commerce.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly.
• Strong understanding of online retail operations, e-commerce platforms, and digital marketing concepts.
• Proactive, self-motivated, and able to work independently in a remote setting.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to manage multiple clients and priorities effectively.
• Bachelor's degree or equivalent practical experience.

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package. As a fully remote position, you will enjoy the flexibility and work-life balance that comes with working from home. Our client provides a stipend for home office setup and continuous learning opportunities to support your professional growth. Join a collaborative, innovative, and fully remote team dedicated to empowering online retailers. This role based out of Kolkata (but remote) offers the chance to make a real impact on the success of numerous businesses.

Yali Shop — Bengaluru

Two roles. Ready to post once the bracketed details are confirmed.

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# Senior Sales Manager — Yali Shop

The Registry — Centre for Design, Bengaluru · Full-time, on the floor · Reports to the Founder

# About Yali

Yali makes modern Indian clothes built on Indian textile intelligence. Eight pieces form the core — among them a Wrap Coat numbered by edition, a Trouser cut high and straight, and a Saree that is woven, never printed. The label does not run sales. Unsold work is re-styled, re-storied, or archived. The shop sits inside The Registry — Centre for Design, a public space in Bengaluru with a year-round programme of exhibitions and talks.

# The work

- Own the shop's numbers: daily targets, monthly closes, conversion, sell-through.

- Build the client book. Yali sells by relationship. There are no season-end sales to lean on.

- Lead two sales associates: rosters, standards, training on the floor.

- Hold the floor to the label's standard — steaming, folding, light, the way the cloth is handed over.

- Work the Centre's calendar. Exhibition openings and talks bring the room to the shop; the shop is ready for it.

- Run the operations: point of sale, stock counts, reconciliation, dispatch.

- Report what the floor knows — what sold, what stalled, what clients asked for that does not yet exist. This goes straight to design.

# Who this is for

- Six to ten years in premium or luxury retail — fashion, lifestyle, or fine hospitality — with at least two running a floor or a team.

- Fluent with numbers. Targets are stated, tracked, and met without theatre.

- Able to learn cloth: fibre, region, count, loom width, why a fine count creases. Textile training is part of the job; retaining it is too.

- Sells without urgency. The close is the fact, not the deadline.

- Fluent English. Kannada and Hindi are assets on this floor.

# Terms

₹10–14 lakh per annum fixed, plus a performance incentive. Six-day retail week with a weekday off; weekends and festivals are working days. Start date: (to confirm).

# To apply

Write to or with a CV and one paragraph on the best thing you ever sold — what it was, and how the sale actually happened.

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# Sales Associate — Yali Shop (two positions)

The Registry — Centre for Design, Bengaluru · Full-time, on the floor · Reports to the Senior Sales Manager

# About Yali

Yali makes modern Indian clothes built on Indian textile intelligence. Eight pieces form the core — among them a Wrap Coat numbered by edition, a Trouser cut high and straight, and a Saree that is woven, never printed. The label does not run sales. Unsold work is re-styled, re-storied, or archived. The shop sits inside The Registry — Centre for Design, a public space in Bengaluru with a year-round programme of exhibitions and talks.

# The work

- The floor: receive clients, listen first, show second.

- Learn the eight core pieces until each can be explained without notes — fibre, region, construction, and what the cloth does on a body.

- Keep the client book current: sizes, preferences, follow-ups that arrive when promised.

- Care for the stock: steaming, folding, counts, the fitting room, the till.

- Work the Centre's openings and talks. The audience walks in already curious.

# Who this is for

- One to four years on a premium retail floor — or none. Disposition outweighs the CV; the training is provided.

- Curious by default. The job is learning cloth and handing the learning on, plainly.

- Warm, unhurried, exact.

- Fluent English. Kannada and Hindi are assets on this floor.

# Terms

₹3.6–5.4 lakh per annum fixed, calibrated to experience, plus a floor incentive. Six-day retail week with a weekday off; weekends and festivals are working days. Start date: (to confirm).

# To apply

• Write to or with a CV

• Retail Sales and Customer Satisfaction skills to drive conversions and support store performance.
• Strong Product Knowledge to clearly explain furniture features, materials, and benefits.
• Customer Service and Communication skills to build rapport and handle queries professionally.
• Ability to work on-site in Coimbatore, including weekends or extended hours as required.
• Prior experience in furniture, home décor, or retail environments is an advantage.
• Basic proficiency with point-of-sale systems and inventory tracking tools.
• Attention to detail, reliability, and a proactive approach to learning and problem-solving.
• Minimum high school diploma or equivalent; further education in retail, business, or design is a plus.

About OK

OK is building the future of instant commerce by enabling fast, accurate, and reliable order fulfillment through technology-driven operations. The Dark Store Manager will be responsible for managing end-to-end warehouse and fulfillment operations while ensuring exceptional customer experience through operational excellence.

Key Responsibilitie

sOperations Managemen

• tManage daily dark store operations including receiving, put-away, picking, packing, and dispatch
• .Ensure timely order fulfillment and adherence to delivery SLAs
• .Monitor order flow and optimize operational efficiency
• .Drive process improvements to enhance productivity and reduce operational bottlenecks

.Inventory & Quality Contro

• lMaintain high inventory accuracy through cycle counts and audits
• .Ensure proper stock rotation (FIFO/FEFO) and inventory hygiene
• .Minimize shrinkage, damages, expiries, and stock discrepancies
• .Monitor stock availability and coordinate replenishment requirements

.Team Leadershi

• pLead, train, and manage store associates, pickers, and packers
• .Prepare shift rosters and manpower plans
• .Track team performance and drive productivity improvements
• .Foster a culture of accountability, ownership, and operational excellence

.Performance & Complianc

• eTrack KPIs including order accuracy, fulfillment time, inventory accuracy, and productivity
• .Ensure adherence to SOPs, safety standards, and compliance requirements
• .Maintain cleanliness, security, and operational readiness of the dark store
• .Prepare operational reports and share performance insights with leadership

.
Requiremen

• ts3–6 years of experience in warehouse, retail, quick commerce, logistics, or dark store operation
• s.Experience managing teams in a fast-paced operational environmen
• t.Strong understanding of inventory management and fulfillment processe
• s.Proficiency with WMS, inventory tools, Excel, and operational dashboard
• s.Excellent leadership, problem-solving, and communication skill
• s.Ability to work flexible shifts, including weekends and holidays when require

d.
Preferred Qualificati

• onsBachelor's degree in Operations, Supply Chain, Logistics, Business, or related fie
• ld.Experience in quick-commerce, e-commerce fulfillment, or grocery operatio
• ns.Familiarity with SLA-driven fulfillment environmen

ts.
Success Met

• ricsOrder Accuracy
• RateInventory Accu
• racyFulfillment Turnaround Time (
• TAT)Shrinkage & Wastage Con
• trolTeam Producti
• vityCustomer Satisfaction & Service Le

Manager – Retail Projects | Mumbai

The Souled Store is one of India's fastest-growing youth fashion brands with 60+ stores across the country and an ambitious retail expansion roadmap.

We are looking for an experienced Manager – Retail Projects to lead end-to-end store development across Pan India. This role will be responsible for store planning, design coordination, project execution, quality control, vendor management, and successful store launches.

Key Responsibilities:

• Lead end-to-end retail store rollout projects across India from planning to launch.

• Coordinate with architects, designers, consultants, vendors, and internal stakeholders.

• Review layouts, BOQs, technical drawings, and execution plans.

• Ensure projects are delivered on time, within budget, and as per brand standards.

• Manage contractors, procurement timelines, project budgets, and execution schedules.

• Drive quality control and consistency across all store formats.

• Monitor project progress and resolve execution challenges proactively.

• Lead multiple store launches simultaneously while maintaining operational excellence.

Requirements:

• 12–15+ years of experience in Retail Projects (apparels), Store Development, Retail Expansion, or Interior Fit-outs.

• Strong experience managing Pan-India retail rollout projects.

• Expertise in store planning, design coordination, and execution management.

• Strong understanding of retail fixtures, materials, MEP coordination, and construction processes.

• Ability to read and interpret technical drawings, layouts, and BOQs.

• Excellent stakeholder, vendor, and project management skills.

• Experience in Fashion, Lifestyle, Retail, QSR, or Consumer brands preferred.

Location: Mumbai

Experience: 12–15+ Years