114 Onsite Counselor jobs in India
Client Support
Posted today
Job Viewed
Job Description
Overview Of 73 Strings
73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company&aposs AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.
Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures.
About The Role
As a Senior Associate in our Client Support team, you will become a connoisseur of our product suite, delivering unparalleled support and training to our clients. This role encourages collaboration with cross-functional teams to drive innovative solutions that have a global impact.
Key Responsibilities
Applicants should expect to work weekends as part of their regular schedule
- Achieve proficiency in financial products we support, focusing on our monitoring & valuations tools.
- Provide superior client service, offering prompt and effective resolutions to application support inquiries.
- Troubleshoot client issues with accuracy, working alongside internal teams to document and deploy solutions.
- Manage all support channels, ensuring efficient and competent responses to client inquiries, while juggling multiple requests.
- Maintain meticulous records of client interactions, both written and verbal, within our internal systems.
- Engage regularly with management, fostering collaboration across business lines and regions
- Guide clients towards Client Success Managers or training resources to maximize organizational product utilization.
The ideal candidate is a professional who is a rapid learner of new technologies and financial products. You possess exceptional communication skills, engaging clients effectively. Your detail-oriented approach and passion for resolving complex issues are matched by your ability to provide clear, step-by-step solutions.
- A bachelor&aposs or master&aposs degree (or equivalent).
- Over 3 years of relevant client-facing experience is required.
- Interest and/or experience in private markets software solutions is a plus.
- Understanding various Private Equity and Private Credit valuation methodologies and approaches is valuable.
- Strong Excel skills and a robust understanding of financial markets and securities.
- Familiarity with API (REST & SOAP API) & SSO is beneficial.
- Aptitude for swiftly mastering new technologies & financial products.
- Proven experience in establishing and running support functions, with a focus on building and optimizing processes to enhance efficiency and productivity
- Demonstrated ability to scale support functions to meet business needs, implement scalable solutions, and apply best practices for consistent service delivery and growth support
- Excellent written and verbal communication skills.
- Comfortable navigating challenging concepts and complexity.
- Capacity to assimilate and implement new information quickly, while maintaining current job performance.
Skills Required
Sso, Financial Products, Rest, Soap Api, Api, Excel
Client Support
Posted 1 day ago
Job Viewed
Job Description
Devise and implement efficient and secure procedures for data management and analyze with attention to all technical aspects.
Discover efficient ways to organize, store and analyze data with attention to security and confidentiality.
To ensure that information flows timely and securely to and from the organization as well as within.
Assist in formatting Word documents, PPT
Ensure the integrity, confidentiality and security of all datasets
Technical Skills
Excellent advanced excel skills
Hands on experience in MS Office (Excel, Word, Ppt, etc)
Should have excellent computer operating and typing skills
Knowledge of google sheets, macros will be a plus
Skills For Success
Organizational and time management skills. Ability to prioritize and coordinate multiple
project activities and competing for work demands.
Positive interpersonal skills, including the ability to establish and maintain cooperative,
courteous working relationships with others.
Excellent verbal and written communication skills
Should be results-oriented, self-motivated and accountable
**Qualifications**:
Min 1 years in MIS field, knowledge of advanced excel formulas, Macros.
Any graduate with strong academics from a reputed institute
Advanced excel certification will be an added advantage
Pay: Up to ₹28,000.00 per month
Day range:
- Monday to Friday
Shift:
- Day shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91
Consultant, Client Support
Posted 2 days ago
Job Viewed
Job Description
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
-Updates vendor partners on missing information to ensure billing accuracy
-Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client's various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
- Perform any other related duties as required or assigned.
Required Skills
+ Capability to manage and navigate complex cases
+ Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
+ Shares strong willingness to drive impact
+ Strong attention to detail with accuracy being at the core of all tasks
+ Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
+ Strives towards excellent service levels to create an exceptional client experience
+ Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
+ Ability to deal with problems involving several known variables in situations of a routine nature.
+ Ability to write simple reports and general business correspondence
+ Ability to effectively present information and respond to questions from management, customers, and employees.
+ Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
Client Support Associate
Posted 2 days ago
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answers general queries from internal clients, including monitoring inquiries
· Data entry, gathering of required details, and process management based on SOP.
· Daily audit of tickets to ensure the correct support is applied, partnering with others for information verification.
· Update designated points of contact (POC) with information to ensure accuracy.
· Process tickets while ensuring compliance with Graebel data integrity standards and client SOP.
· Perform any other related duties as required or assigned.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
he following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Client Support Supervisor
Posted 2 days ago
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Hiring, training, mentoring and performance management of service delivery team. Conducts team meetings, performance reviews, caseload review, and ensures overall development and performance improvement of all team members.
+ Resolves problems and service recoveries. Main point of contact for escalations, and any day-to-day issue resolutions. Develop and monitor all action plans needed, ensuring that service level requirements are met and operational processes are continually improved.
+ Ensure client retention by providing a high level of service and highly effective relationships with the Client. Adhere to established processes and continuously monitor the health of each assigned Client.
+ Manage data integrity and accuracy of all clients reporting. Maintain consistent data entry standards and processes by team members, review data contained in all reports provided to Client
+ Support the implementation of all process refinements and Operational Excellence initiatives. Actively bring new ideas to the leadership for: process improvement, overall increase in associate job satisfaction, and industry innovation. As well as encourage open and "professionally respectable' communication among the team, the suppliers, Graebel Leadership, and other Graebel business units.
+ Performs other related essential duties as assigned or requested.
Required Skills
ANALYTICAL ABILITY / PROBLEM SOLVING
MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
PLANNING
CONSIDERABLE RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work; may also OCCASIONALLY assist in the planning of work assignments performed by others within a limited area of operation.
DECISION MAKING
Performs work operations which permit FREQUENT opportunity for decision-making of MINOR IMPORTANCE and also FREQUENT opportunity for decision-making of MAJOR IMPORTANCE; the latter of which would affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a MODERATE DEGREE.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee PLANS AND ARRANGES OWN WORK, referring only UNUSUAL CASES TO SUPERVISOR.
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
Required Experience
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
SOFTWARE SKILLS REQUIRED
Mastery: 10-Key
Accounting
Spreadsheet
Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is, Regularly required to walk, Regularlyrequired to sit, Continuously required to use hands to finger, handle or feel, Continuously required to reach with hands and arms.
The employee must Occasionally lift and/or move up to 10 pounds, Occasionally lift and/or move up to 25 pounds, Occasionally lift and/or move up to 50 pounds, Occasionally lift and/or move up to 100 pounds, Occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Client Support Specialist
Posted today
Job Viewed
Job Description
Shift - US Hours
Mode of work: Work From Office (Vadodara, Gujarat)
What We Offer:
• Transportation allowance
• Canteen Subsidy
• Night ShiH allowance as per process
• Schedule AJendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign-wise
• Work Life Balance
• Rewards & Recognition
• Internal movement through IJP
What You Will Be Doing:
• As a Client Support Associate, you will need to be a great listener as you work to
troubleshoot and understand issues. You will work to resolve issues upon initial
contact (i.e., “first call resolution”), and prevent future issues whenever possible by
educating our Clients and reviewing their accounts. You will oversee all problems to
resolution, even when delegated to other teams.
• You will provide engaging, responsive, timely telephone and email support to
Consumer Clients, Sales, and other internal team members. You will be the point of
contact for the Consumer and/or Sales team member as you keep them informed of
the status of open issues while actively working to troubleshoot and resolve them.
You will play a role in retention as you communicate collaboratively with Sales to
address any Consumer issues.
• Client Support Associate must maintain a strong understanding of the products and
services of Autotrader. Adhere to all policies, procedures, and guidelines. Understand
the organization (departments, personnel, and their responsibilities). Develop or
improve on internal systems knowledge.
• Being a Client Support Associate, you will need to be flexible as you adjust to
changing du>es and responsibilities as the department and the company evolve.
Additional projects, assignments or responsibilities may be assigned in order to assist
the department/company meet their objectives and providing the ultimate Service
to our Clients.
What We Expect You To Have:
• High secondary or 10+2 diploma with 3 years’ experience in a related field; OR any
stream graduate degree with 1 year of experience.
• Strong computer skills, especially proficient in Microsoft Office, Outlook, and other
Internet-based tools.
• Strong understanding of business operations (spreadsheets, trends, data)
• Be Flexible in working hours which is a must.
• Excellent oral and written communication skills;
• An unerring attention to detail;
• The ability to multitask, answering numerous chats/calls and navigating smoothly
between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or
email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over
chat, call and email come fast and furious;
• Experience working as part of a collaborative team – we work together to make sure
customers are able to use our products and services without any trouble and
excellent experience is provided during every interaction.
Consultant, Client Support
Posted today
Job Viewed
Job Description
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers general relocation policy queries from internal clients, including monitoring inquiries
Perform any other related duties as required or assigned.
Required Skills
- Capability to manage and navigate complex cases
- Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
- Shares strong willingness to drive impact
- Strong attention to detail with accuracy being at the core of all tasks
- Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
- Strives towards excellent service levels to create an exceptional client experience
- Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
- Ability to deal with problems involving several known variables in situations of a routine nature.
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and respond to questions from management, customers, and employees.
- Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Required Experience
- Capability to manage and navigate complex cases
- Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
- Shares strong willingness to drive impact
- Strong attention to detail with accuracy being at the core of all tasks
- Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences
- Strives towards excellent service levels to create an exceptional client experience
- Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
- Ability to deal with problems involving several known variables in situations of a routine nature.
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and respond to questions from management, customers, and employees.
- Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
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Internship- Client Support
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Engage with prospective clients through calls and emails
- Understand customer needs and offer suitable product/service solutions
- Maintain and update customer databases
- Coordinate with internal teams to ensure smooth onboarding of clients.
Requirements:
- Strong verbal communication skills – Ability to engage and convince clients confidently
- Good email communication skills – Clear and professional written correspondence
- Stability – Commitment to remain with the organization for at least 6 months
- Tech-savviness – Comfortable using CRM tools, spreadsheets, and communication platforms.
Internship Details:
- Paid internship (stipend provided)
- Potential for full-time conversion based on performance
Consultant, Client Support
Posted today
Job Viewed
Job Description
Join the Graebel team to build or expand your new career. We provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service and believe that happy and fulfilled employees make it happen. They innovate, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love, and integrity where you help foster an environment of respect, honor, and caring for those that interact with us. If you are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.
We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answers general relocation policy queries from internal clients, including monitoring inquiries
• Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
• Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
•Updates vendor partners on missing information to ensure billing accuracy
•Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
• Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed
• Perform any other related duties as required or assigned.
Required Skills
Client Support Associate
Posted today
Job Viewed
Job Description
NIGHT SHIFT ONLY
- Make outbound calls to potential and existing clients to introduce and explain our services.
- Clearly communicate value propositions and service benefits in fluent, confident English.
- Handle inbound inquiries and provide relevant information to clients.
- Maintain accurate call logs, customer details, and follow-up schedules in CRM.
- Schedule appointments or connect leads to the sales team when required.
- Achieve daily/weekly/monthly calling and lead generation targets.
- Follow up on leads and nurture them until conversion.
- Maintain a positive, helpful, and professional tone in all communications.
Requirements
- Strong command over spoken and written English (neutral or clear accent).
- Minimum 1 year of experience in customer service, or a similar role.
- Confident phone presence and ability to engage clients in conversation.
- Excellent listening, persuasion, and interpersonal skills.
- Basic computer literacy (MS Office, email, CRM tools).
- Ability to work independently and meet deadlines.