8,583 Onsite Support jobs in India

• Research and identify solutions to software issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration(Basic)
• Ask customers targeted questions to quickly understand the root cause of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (eg software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions (optional)
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals

Requirements:

• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Experience in Linux OS Patching , Commands and Application debuggings
• Checking log files with different linux command, understand the issue and resolve it

Skills:

• ShellScript , Java (Basic) , DB basics

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Hiring for Customer Support Analyst

With Good communication skills

Interviews will conducted Face to Face

6 days of working and 1 week off

rotational shifts and rotational week off's

work from office

Contact Number -

Email id - (HIDDEN TEXT)

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

contact at

• Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
• Act as knowledge champion helping improve the quality of Knowledge Base.
• Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
• Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
• Positively impacting high value account(s) / customers through working on critical issues.
• Identifies areas of business improvements and thus solving them with minimum direction
• Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

QUALIFICATION:

• Bachelor s Degree (BE/B.Tech/BCA/MCA/B.Sc) with 3-5 years of hands-on experience in IT. Minimum 3 years in a Technical Support Role with software product.
• Linux/Unix Certification is a plus
• Strong knowledge on one of the UNIX/Linux operating systems.
• Basic knowledge of windows and experience on application/production server.
• Knowledge and understanding of basic networking concepts and Shell Scripting
• Have exposure in handling global enterprise customers.
• Added Advantage
• Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
• Windows Administration Active Directory, Domain controllers.
• Knowledge of Cloud, Dockers, Kubernetes
• Virtualization (VM Hypervisors, VM Administration, HyperV, LDOM)
• Powershell and Kerberos Authentication
• Hands-on experience of troubleshooting on operating systems.
• Excellent Communication skills experience on working with global customers.
• Good troubleshooting skills and Flexible with work hours.
• Ready to work in rotational shift and/or weekend shift.

DESIRED AND REQUIRED SKILLS:

• Experience in BMC Discovery/ADDM 11.x, 12.x., 21.x, 22.x, 23.x, 24.x
• Basic knowledge of TPL Programming and Application Modelling
• Experience integrating BMC Discovery with CMDB and/or ServiceNow.
• ITIL Foundation Certification is a plus
• Bmc Discovery, Networking, Customer Queries

Roles & Responsibilities: 

 - Managing end to end bookings, service and operations 

 - Responsible for supply generation by onboarding and training new partners 

 - Accountable for ensuring a consistent pipeline and development of partners in the designated region

 - Handling customer queries and complaints in a timely manner 

 - Call potential partners to explain business product and service offerings 

 - Coordinate with clients, vendors and supply team 

 - Collaborating with other departments to enhance the company's products and processes

 - Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

- Rewards, Incentives & Bonuses 

- Special Meals & Food Trials 

- Full of Learning’s 

Other Details: 

- Seeking individuals who are energetic, confident, and possess strong street smarts

- Great communication and soft skills 

- Foodies are preferred

Job Role: 

·   Answer inbound calls and assist customers with their Queries/Request/Complains.

·   Raise Request & Complaints on behalf of the customer in the CRM tool.

·   Generate leads and educate customers about new products & their benefits.

·   Maintain and adhere to compliance guidelines

·   Capture problem indicators, highlight and suggest improvement

·   Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

·   Maintain adequate knowledge levels on products, processes and systems used

·   Ensure sales target are met

·   Skills Required:

o  Excellent verbal communication skills

o  Ability to comprehend, capture as well as interpret basic customer information

o  Strong customer service focus

o  Knowledge of Banking / Credit cards preferred

Languages Required: English + Hindi (compulsory). 

Education: Graduates (Any stream)

For more info contact to

Kanmani.S