17,490 Openings For Customer Support Voice Process jobs in India

Job description

Openings for International Voice Process(Customer Support) - Night Shift

Experience: 1 to 5 Years in International Voice Process

Working Model: On-site Work Only

Shifts: Night Shifts

Graduation: Minimum Bachelor's Degree (No Diploma)

Should be from BPO background

Work Location : Chennai (Perungalathur)

Key Requirements:

1. Strong Communication Skills

2. Proficient in Customer Handling

3. Immediate Joiner or 15 Days Notice Period

comfortable with Chennai office and night shifts

4.International Voice experience(Customer support) is mandatory

Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)

Interested

Kindly share me your updated Resume to

Contact -

Job description

Openings for International Voice Process(Customer Support) - Night Shift

Experience: 1 to 5 Years in International Voice Process

Working Model: On-site Work Only

Shifts: Night Shifts

Graduation: Minimum Bachelor's Degree (No Diploma)

Should be from BPO background

Work Location : Chennai (Perungalathur)

Key Requirements:

1. Strong Communication Skills

2. Proficient in Customer Handling

3. Immediate Joiner or 15 Days Notice Period

comfortable with Chennai office and night shifts

4.International Voice experience(Customer support) is mandatory

Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)

Interested

Kindly share me your updated Resume to

Contact -

Job description

Openings for International Voice Process(Customer Support) - Night Shift

Experience: 1 to 5 Years in International Voice Process

Working Model: On-site Work Only

Shifts: Night Shifts

Graduation: Minimum Bachelor's Degree (No Diploma)

Should be from BPO background

Work Location : Chennai (Perungalathur)

Key Requirements:

1. Strong Communication Skills

2. Proficient in Customer Handling

3. Immediate Joiner or 15 Days Notice Period

comfortable with Chennai office and night shifts

4.International Voice experience(Customer support) is mandatory

Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)

Interested

Kindly share me your updated Resume to

Contact -

Job description

Openings for International Voice Process(Customer Support) - Night Shift

Experience: 1 to 5 Years in International Voice Process

Working Model: On-site Work Only

Shifts: Night Shifts

Graduation: Minimum Bachelor's Degree (No Diploma)

Should be from BPO background

Work Location : Chennai (Perungalathur)

Key Requirements:

1. Strong Communication Skills

2. Proficient in Customer Handling

3. Immediate Joiner or 15 Days Notice Period

comfortable with Chennai office and night shifts

4.International Voice experience(Customer support) is mandatory

Max CTC: 4.5 LPA(Varies according to the Experience and Last drawn CTC)

Interested

Kindly share me your updated Resume to

Contact -

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide technical support and troubleshooting for software and hardware issues.
• Guide customers through product features, functionalities, and solutions.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate unresolved issues to the appropriate technical teams or supervisors.
• Identify trends in customer issues and provide feedback for product improvement.
• Maintain a high level of customer satisfaction by resolving issues effectively and efficiently.
• Adhere to company policies and procedures regarding customer service and data privacy.
• Participate in ongoing training to stay updated on product knowledge and support best practices.

• Proven experience in customer service or technical support roles.
• Strong understanding of common computer hardware and software issues.
• Excellent communication, active listening, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Patience and empathy when dealing with customer concerns.
• Ability to multitask and manage time effectively.
• Bachelor's degree or equivalent experience in a relevant field.
• Experience with (mention specific relevant software/hardware if applicable) is a plus.

• Lead, train, and mentor a team of customer service representatives providing technical support.
• Monitor team performance, provide coaching, and conduct performance reviews to ensure high-quality service delivery.
• Handle escalated customer inquiries and complex technical issues that cannot be resolved by junior representatives.
• Develop and implement standard operating procedures (SOPs) for technical support and customer service.
• Ensure timely and accurate resolution of customer issues, aiming for high levels of customer satisfaction.
• Track key customer service metrics (e.g., response time, resolution rate, customer satisfaction scores) and report on team performance.
• Collaborate with other departments, such as product development and engineering, to provide feedback on product issues and improvements.
• Maintain a comprehensive knowledge base of products, services, and common technical issues.
• Identify training needs for the customer service team and develop relevant training programs.
• Contribute to the continuous improvement of customer service processes and tools.
• Manage scheduling and staffing for the customer service department to ensure adequate coverage.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 4 years of experience in customer service or technical support, with at least 1 year in a supervisory or leadership role.
• Proven experience in troubleshooting technical issues related to software, hardware, or IT services.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team effectively.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to remain calm and professional under pressure.
• Familiarity with ITIL or other service management frameworks is a plus.
• This role is hybrid, requiring the Lead to be present in the Jaipur, Rajasthan, IN office for at least three days a week to oversee team operations directly, with two days available for remote work.

• Provide first-level technical support and troubleshooting to customers.
• Respond to customer inquiries via phone, email, and chat channels.
• Diagnose and resolve technical issues efficiently and accurately.
• Document all customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to appropriate support teams.
• Educate customers on product features and best practices.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Minimum of 2 years of experience in customer service or technical support.
• Strong understanding of common technical issues and troubleshooting methods.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and ticketing systems.
• Ability to remain calm and patient under pressure.
• Strong problem-solving and analytical abilities.

• Manage and mentor the customer service and technical support team.
• Develop and implement customer service policies and procedures.
• Ensure timely and effective resolution of customer technical issues.
• Monitor customer service performance metrics and KPIs.
• Train and coach support staff on product knowledge and service skills.
• Handle escalated customer complaints and complex issues.
• Analyze customer feedback to identify trends and areas for improvement.
• Collaborate with product and engineering teams on issue resolution.
• Implement strategies to enhance customer satisfaction and retention.
• Prepare reports on customer service performance and team activities.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management, with a focus on technical support.
• Proven experience in leading and motivating a customer service team.
• Strong understanding of customer service best practices and KPIs.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to handle customer escalations and difficult situations effectively.
• Experience with CRM software and customer support tools.
• Proficiency in analyzing customer service data.
• Experience with hybrid work environments.