10,377 Operational Management jobs in India

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for an Analyst of Testing, Monitoring, Aggregation and Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst, Operational Risk Management (ORM), Independent Monitoring and Testing:

·Support an independent testing and monitoring program based on an annual risk assessed plan and testing methodology

·Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan

·Independently monitor operational risk trends and activities

·Support and perform an effective challenge process based on a defined criteria and build in to annual plan

·Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks

·Coordinate a holistic, de-duplicated independent risk assessment process

·Proactively identify areas for high risk for intervention

·Support cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies

·Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

·Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications

·1+ Year experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 

·Project management, communication, and interpersonal skills

·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 

·Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively (BU-SPECIFIC)

Preferred Qualifications

·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

·Experience in at least one of the following:

oTranslating operational risk strategy and appetite into execution guidelines

oTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

oFacilitating the implementation of the operational risk governance frameworks

oDeveloping, communicating and ensuring understanding and adherence to operational risk procedures and standards

oSupporting the operational risk exam management processes

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Description

Work Location Options:

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

Operational Risk Management is looking for an Analyst of Testing, Monitoring, Aggregation and Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Analyst, Operational Risk Management (ORM), Independent Monitoring and Testing:

·Support an independent testing and monitoring program based on an annual risk assessed plan and testing methodology

·Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan

·Independently monitor operational risk trends and activities

·Support and perform an effective challenge process based on a defined criteria and build in to annual plan

·Manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks

·Coordinate a holistic, de-duplicated independent risk assessment process

·Proactively identify areas for high risk for intervention

·Support cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies

·Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice

·Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Minimum Qualifications

·1+ Year experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

·Project management, communication, and interpersonal skills

·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

·Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively (BU-SPECIFIC)

Preferred Qualifications

·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

·Experience in at least one of the following:

oTranslating operational risk strategy and appetite into execution guidelines

oTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

oFacilitating the implementation of the operational risk governance frameworks

oDeveloping, communicating and ensuring understanding and adherence to operational risk procedures and standards

oSupporting the operational risk exam management processes

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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About Our Client

Prominent financial services player

Job Description

* Lead, conduct and assist the identification, assessment, monitoring and mitigation of risks throughout the group.

* Analyze and report risk profile and control performance, and benchmark processes against regulatory requirements, Company standards and industry best practices to develop and improve the Company risk management framework.

* Liaise with directors and senior managers to identify risks in their business areas, and agree the controls required to mitigate each risk. Enter those risks and controls on the risk register and ensure that the entries are consistent.

* Provide monthly updates to the Executive on current business risks and progress with action points and prepare quarterly reports for the Audit and Risk Committee. Support the Board in its ownership and management of regulatory risk (including without limitation RBI regulatory risk).

* Provide support and leadership where appropriate on specific risk projects, method changes or risk systems developments.

* Develop a continuous improvement culture where lessons learned are shared.

* Act as an exemplar of leadership values and behaviors through effective role modelling and actions.

* Ensure the Risk Function is a strong 2nd line of defense that is supportive, enabling and independently challenging to the business.

* Ensure the business manages all types of risk within agreed statements of risk appetite.

* Represent and promote the importance of robust and appropriate internal controls to senior management, advising on the response business should take to key risk and regulatory issues

The Successful Applicant

CA - with experience in a regulated entity / Big 4 with risk audit experience.

Excellent leadership skills - demonstrates gravitas, personal credibility and ability to influence.

Excellent communication and stakeholder management skills - able to communicate complex ideas in an understandable way and get people behind ideas. Able to operate independently and objectively - empowering others, building trust with peers and direct reports

JOB SUMMARY:

Candidate will need to Identify and implement process improvement efforts for the business within the client framework and within sound process improvement accepted disciplines and practices. Take responsibility and accountability for the successful utilization and results of the Performance Excellence program.

DUTIES AND RESPONSIBILITIES:

1. Will be responsible to work as a client end representative and will be deployed at the client’s facility
2. Drive, Identify, plan and implement key projects to improve quality, reduce cost, increase productivity and improve cycle time by reducing wasted time, scrap, rework, etc. resulting in significant business improvement and customer satisfaction
3. Will be responsible to deliver on the project/ program goals while closely working with the clients
4. Partner with teams to identify improvements in efficiency, productivity & utilization
5. Drive elimination of process inefficiencies using business & analytical skills
6. Will be responsible to drive process and value stream mapping for client’s work flows/processes
7. Lead P-EX programs and is accountable for the successful execution of the project.
8. Accountability includes driving the project through various phases of the project.
9. It will be an added benefit to have an experience on business process re-engineering

EXPERIENCE :

1. At least 1 years’ experience working on assignments that involve analysis of specific business impacting data points and the presentation of results and recommendations, ideally with external customers
2. Six Sigma Green/Black belt will added advantage (Not Mandatory)
3. Minimum experience of 1 year in E-Commerce industry/Manufacturing/BPO Industry
4. Experience in Quality improvement and providing support to both external and internal contacts towards process improvement will be preferred
5. Experience from process improvement projects desired

Keynotes:

Work from client office in Bangalore

5 Days working, Indian standard hours

CTC: up to 7LPA

• Analyze existing production processes to identify areas for improvement, waste reduction, and cost savings.
• Utilize Lean Manufacturing principles (e.g., 5S, Kaizen, Value Stream Mapping) to streamline workflows and enhance efficiency.
• Implement Six Sigma methodologies and statistical analysis to solve complex operational problems and reduce variability.
• Develop and implement process improvement projects from initiation to completion, ensuring successful adoption and measurable results.
• Design and conduct time studies, workflow analyses, and other data collection methods to gather performance metrics.
• Create and maintain process documentation, standard operating procedures (SOPs), and training materials.
• Collaborate with cross-functional teams, including production, quality, and engineering, to ensure alignment and buy-in for improvement initiatives.
• Train employees on new processes, tools, and methodologies to foster a culture of continuous improvement.
• Monitor key performance indicators (KPIs) and report on the effectiveness of implemented changes.
• Stay abreast of industry best practices and emerging technologies in process optimization.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience in process improvement, operations, or manufacturing engineering.
• Proven experience applying Lean and/or Six Sigma methodologies (certification preferred).
• Strong analytical and problem-solving skills with a data-driven mindset.
• Proficiency in statistical analysis and process mapping tools.
• Excellent project management and organizational skills.
• Effective communication and interpersonal skills, with the ability to influence and engage diverse teams.
• Experience with ERP systems and manufacturing execution systems (MES) is a plus.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• A passion for driving efficiency and operational excellence.

• Analyze existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement strategies for process optimization using methodologies such as Lean, Six Sigma, and Kaizen.
• Design, document, and standardize new or improved processes.
• Conduct data analysis to measure process performance and identify key performance indicators (KPIs).
• Facilitate workshops and training sessions to educate teams on process improvement techniques.
• Collaborate with cross-functional teams to implement and sustain process changes.
• Develop project plans and manage the execution of improvement initiatives.
• Monitor the effectiveness of implemented solutions and make necessary adjustments.
• Prepare reports and presentations to communicate findings and recommendations to management.
• Foster a culture of continuous improvement within the organization.
• Utilize process mapping tools and statistical analysis software.
• Stay current with industry best practices and emerging technologies in process engineering.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, or a related field.
• Proven experience in process improvement, operational excellence, or a similar role.
• Strong knowledge of Lean manufacturing principles, Six Sigma methodologies (Green Belt or Black Belt certification preferred).
• Proficiency in data analysis, statistical process control (SPC), and process mapping tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication, facilitation, and interpersonal skills.
• Ability to work independently and manage projects effectively in a remote setting.
• Experience with project management methodologies.
• Familiarity with various industry sectors is a plus.

• Analyze current manufacturing processes and operational workflows to identify bottlenecks and inefficiencies.
• Develop and implement process improvement initiatives using methodologies like Lean Manufacturing, Six Sigma, or Kaizen.
• Design new processes or modify existing ones to enhance productivity, reduce waste, and improve product quality.
• Collect and analyze data to measure process performance and identify key areas for improvement.
• Develop and maintain process documentation, standard operating procedures (SOPs), and work instructions.
• Collaborate with cross-functional teams, including production, quality control, and engineering, to implement process changes.
• Train employees on new processes and best practices.
• Monitor the effectiveness of implemented changes and make adjustments as needed.
• Utilize statistical analysis tools and software to support process improvement efforts.
• Present findings and recommendations to management, outlining the benefits and ROI of proposed changes.
• Ensure compliance with safety and environmental regulations in all process modifications.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum of 4 years of experience in process improvement, industrial engineering, or a similar role.
• Strong knowledge of Lean Manufacturing, Six Sigma (Green Belt or Black Belt certification preferred), or other continuous improvement methodologies.
• Proficiency in data analysis and statistical process control (SPC).
• Experience with process mapping and simulation tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to effectively collaborate with teams.
• Ability to manage multiple projects and prioritize tasks effectively.
• Experience in a manufacturing or industrial environment.
• Familiarity with relevant industry standards and regulations.
• This role is based in **Bhopal, Madhya Pradesh, IN**, with a hybrid work arrangement.