1,267 Operational Oversight jobs in India

Role Responsibilities:

1. Oversee 1LOD adherence to RCSA policy and provide 2LOD challenge.
2. Lead control testing, risk reporting, and technology/third-party risk teams.
3. Analyze risk results, escalate themes, and coordinate with stakeholders.
4. Improve risk culture through training and awareness programs.

Job Requirements:

1. 15+ years in financial services with 7+ in operational risk or audit.
2. Strong knowledge of risk, controls, and audit frameworks.
3. Excellent communication and stakeholder management skills.
4. Ability to manage multiple priorities and drive issue resolution.

Skills Required
RCSA, Operational Risk Management, control testing

**About this role:**
As a part of Wells Fargo's second line of defense and Independent Risk Management team, Financial Crimes Risk Management (FCRM) group establishes and maintains the FCRM program, including Bank Secrecy Act, Anti-Money Laundering, Counter-Terrorist Financing, Anti-Bribery and Corruption, and Global Sanctions regulations programs.
Wells Fargo is seeking a Lead Business Execution Consultant in FCRM India group to support operational performance management and capacity modeling.
**In this role, you will:**
+ Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
+ Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
+ Review strategic approaches and effectiveness of support function and business performance
+ Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
+ Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
+ Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
+ Influence, guide and lead less experienced Strategy and Execution staff within the group
This role will support FCRM functional leads on critical operational elements, including but not limited to:
**Performance Management**
+ Works with MI & reporting teams to obtain required performance indicators
+ Analyzes current headcount and projected HC changes aligned to each critical operational process within FCRM verticals
+ Analyzes current demand and projects forecasted demand by working with teams across FCRM and related front-line groups
+ Analyzes quality indicators and trends and performs root cause analysis as needed when below desired operational thresholds
+ Analyzes production and productivity indicators and trends and performs root cause analysis when below desired operational thresholds
**Capacity Modeling** - Performs Capacity Modelling based on current and projected volumes, RPD, shrinkage, and process SLA; Partners with FCRM vertical leads and Business Management Office to review resourcing state (under-capacity / over-capacity projections) and agree on required actions.
**Change Program Impact Assessment** - Partners with FCRM and program leads to understand change landscape & roadmaps to assess operational impacts (i.e. tech deployments, expanded coverage, new capabilities, etc. impacts to resourcing needs).
**Oversight** - Prepares executive presentations and presents a holistic end-to-end view to FCRM leaders in a periodic basis. Works proactively with teams on the ground to share review indicators and define required actions.
**Required Qualifications:**
+ 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Strong subject matter knowledge or ability to quickly learn FCRM end-to-end operational processes (Financial Crimes investigations, Transaction Screening, Customer Screening, etc.)
+ Experience in budget, resource planning, process, data and technology strategy, capability benefit analysis, and investment business case development.
+ Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results.
+ Excellent verbal, written, and interpersonal communication skills
+ Experience at defining and interpreting KPI and KRIs
+ Previous experience at building models
+ Expert Excel and PowerPoint Level
+ Ability to work independently but seek direction when appropriate
**Job Expectations:**
+ Ability to work at one of the approved locations in the job posting
+ Ability to work overlap US time zone and flexible hours
**Posting End Date:**
24 Aug 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-470445

See job description for detailsAbout this role:

As a part of Wells Fargo's second line of defense and Independent Risk Management team, Financial Crimes Risk Management (FCRM) group establishes and maintains the FCRM program, including Bank Secrecy Act, Anti-Money Laundering, Counter-Terrorist Financing, Anti-Bribery and Corruption, and Global Sanctions regulations programs.

Wells Fargo is seeking a Lead Business Execution Consultant in FCRM India group to support operational performance management and capacity modeling.

In this role, you will:

Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives

Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate

Review strategic approaches and effectiveness of support function and business performance

Perform assessments through fact finding and data requiring creative approaches to solvingplex issues, and develop appropriate solutions or rmendations

Make decisions in highlyplex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans

Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives

Influence, guide and lead less experienced Strategy and Execution staff within the group

This role will support FCRM functional leads on critical operational elements, including but not limited to:

Performance Management

Works with MI & reporting teams to obtain required performance indicators

Analyzes current headcount and projected HC changes aligned to each critical operational process within FCRM verticals

Analyzes current demand and projects forecasted demand by working with teams across FCRM and related front-line groups

Analyzes quality indicators and trends and performs root cause analysis as needed when below desired operational thresholds

Analyzes production and productivity indicators and trends and performs root cause analysis when below desired operational thresholds

Capacity Modeling - Performs Capacity Modelling based on current and projected volumes, RPD, shrinkage, and process SLA; Partners with FCRM vertical leads and Business Management Office to review resourcing state (under-capacity / over-capacity projections) and agree on required actions.

Change Program Impact Assessment - Partners with FCRM and program leads to understand change landscape & roadmaps to assess operational impacts ( tech deployments, expanded coverage, new capabilities, etc. impacts to resourcing needs).

Oversight - Prepares executive presentations and presents a holistic end-to-end view to FCRM leaders in a periodic basis. Works proactively with teams on the ground to share review indicators and define required actions.

Required Qualifications:

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or abination of the following: work experience, training, military experience, education

Desired Qualifications:

Strong subject matter knowledge or ability to quickly learn FCRM end-to-end operational processes (Financial Crimes investigations, Transaction Screening, Customer Screening, etc.)

Experience in budget, resource planning, process, data and technology strategy, capability benefit analysis, and investment business case development.

Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results.

Excellent verbal, written, and interpersonalmunication skills

Experience at defining and interpreting KPI and KRIs

Previous experience at building models

Expert Excel and PowerPoint Level

Ability to work independently but seek direction when appropriate

Job Expectations:

Ability to work at one of the approved locations in the job posting

Ability to work overlap US time zone and flexible hours

Posting End Date:
24 Aug 2025
*Job posting maye down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating andpliance-driven culture which firmly establishes those disciplines as critical to the success of our customers andpany. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatorypliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk andpliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring,ernance, risk identification and escalation, as well as making sound risk decisionsmensurate with the business unit's risk appetite and all risk andpliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Amodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical amodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job ID R-470445

About this role:

As a part of Wells Fargo's second line of defense and Independent Risk Management team, Financial Crimes Risk Management (FCRM) group establishes and maintains the FCRM program, including Bank Secrecy Act, Anti-Money Laundering, Counter-Terrorist Financing, Anti-Bribery and Corruption, and Global Sanctions regulations programs.

Wells Fargo is seeking a Lead Business Execution Consultant in FCRM India group to support operational performance management and capacity modeling.

In this role, you will:

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

This role will support FCRM functional leads on critical operational elements, including but not limited to:

Performance Management

• Works with MI & reporting teams to obtain required performance indicators
• Analyzes current headcount and projected HC changes aligned to each critical operational process within FCRM verticals

• Analyzes current demand and projects forecasted demand by working with teams across FCRM and related front-line groups
• Analyzes quality indicators and trends and performs root cause analysis as needed when below desired operational thresholds
• Analyzes production and productivity indicators and trends and performs root cause analysis when below desired operational thresholds

Capacity Modeling - Performs Capacity Modelling based on current and projected volumes, RPD, shrinkage, and process SLA; Partners with FCRM vertical leads and Business Management Office to review resourcing state (under-capacity / over-capacity projections) and agree on required actions.

Change Program Impact Assessment - Partners with FCRM and program leads to understand change landscape & roadmaps to assess operational impacts (i.e. tech deployments, expanded coverage, new capabilities, etc. impacts to resourcing needs).

Oversight - Prepares executive presentations and presents a holistic end-to-end view to FCRM leaders in a periodic basis. Works proactively with teams on the ground to share review indicators and define required actions.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong subject matter knowledge or ability to quickly learn FCRM end-to-end operational processes (Financial Crimes investigations, Transaction Screening, Customer Screening, etc.)
• Experience in budget, resource planning, process, data and technology strategy, capability benefit analysis, and investment business case development.
• Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results.
• Excellent verbal, written, and interpersonal communication skills
• Experience at defining and interpreting KPI and KRIs
• Previous experience at building models
• Expert Excel and PowerPoint Level
• Ability to work independently but seek direction when appropriate

Job Expectations:

• Ability to work at one of the approved locations in the job posting
• Ability to work overlap US time zone and flexible hours

Posting End Date:
24 Aug 2025
*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .
**Position Summary**
The Manager within Business Operations, based in Hyderabad, India, will play a critical role in driving the success and delivery of the GBDS vision and operating model. Working directly with the GBDS Senior Manager Business Operations team member based in Hyderabad, and will report to the Senior Director of Business Operations, the successful candidate will collaborate with Business Operations and key stakeholders by various reporting and data needs used to developing strategic solutions, driving initiatives, and supporting GBDS Portfolio and Operation needs.
**Key Responsibilities:**
+ Support the team that will develop executive-level summaries and materials for reporting, providing key read-outs to the Business Operations team and potentially GBDS leadership.
+ Responsible for delivering resource reporting and data analysis snapshots of financials, resources, and time tracking; maintaining and evolving our portfolio reporting book of work needs; and portfolio tracking of deliverables. An understanding of contracting, resourcing allocations, and invoicing process is preferred.
+ Manage financial report outputs, including consolidating information from several sources to a single source.
+ Responsible for running and confirming quality of snapshots and reports of Good Clinical Practices (GCP) compliance data.
+ Manage GBDS SharePoint permissions and administrative tasks. These tasks include daily management of access requests, creation of GBDS project sites per new requests, managing event-based requests, overseeing staffing list updates, and general administrative responsibilities.
+ Process GBDS contracts and invoices end to end using SAP, Ariba, and Icertis. Connect with requestors and approvers and be the liaison between GBDS and procurement. Proactively identify opportunities within the process to drive efficiency and to mitigate and escalate risks.
+ Manage status reports tracking in support of initiative governance, connecting with initiative leads and creating report summaries. Proactively highlight risks and identify opportunities to mitigate.
+ Highlight and escalate risks and ensuring transparency of key milestones. Escalate risks and issues internally to the GBDS Operations team, ensuring timely and appropriate actions are taken to mitigate potential impacts.
+ Build a transparent and close relationship with the GBDS US Business Operations team to ensure smooth execution of reports aligned to priorities and team activities and processes.
+ Maintain high quality and timely deliverables, propose efficient processes and potentially new tools that will drive our future state reporting.
+ Proactively manage issues, but also find opportunities to develop new reports or views that will efficiently enable timely and proactive resolutions to user issues, escalating to the GBDS US Business Operations team as needed.
**Qualifications & Experience:**
+ Bachelor's degree in a relevant field
+ 3-5 years of experience in the pharmaceutical or related industry or 1+ years of equivalent consulting program management
+ Strong proficiency in standard business software applications required, including Microsoft Office Suite (PowerPoint, Excel, Word, SharePoint), including the ability to leverage advanced functions, formulas, and macro creation in Excel to tell a data story and build/edit presentation slide decks. Advanced Microsoft certification preferred.
+ **Team Player:** Experience in building relationships and collaborating across diverse business backgrounds and cultures.
+ **Effective Communicator:** Demonstrates excellent communication and interpersonal skills with a broad range of internal and external stakeholders to engage and influence.
+ **Quick Learner:** Prior success working independently in fast-paced, adaptable, and flexible situations, while driving strategic initiatives, delivering results, and resolving issues. Demonstrates speed and innovation to complete tasks; can simplify complex processes; can leverage resources to drive tasks/projects forward.
+ **Critical Thinker:** Effective critical thinking, problem-solving, and decision-making skills, while continuously seeking opportunities for process improvement, challenging the status quo, and thinking outside the box.
+ **Action-Oriented:** Pursues tasks with a sense of urgency. Takes ownership of responsibilities and completes them on time, with the highest quality.
+ Experience with queries, reporting, and/or dashboard features of document or data repositories, e.g., Veeva, a plus.
+ Experience with SAP/Ariba for invoicing and contracts preferred
+ Familiarity with the principles of GCP or similar guidance documents and ability to proactively ensure compliance a plus.
+ Position is based in BMS' Hyderabad Location with minimal travel expected.
+ Strongly proficient in written and verbal English communication to influence, inform, and guide.
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
**Uniquely Interesting Work, Life-changing Careers**
With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
**On-site Protocol**
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ ( eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
**Company:** Bristol-Myers Squibb
**Req Number:** R1591212
**Updated:** 2025-08-24 03:30:53.407 UTC
**Location:** Hyderabad-IN
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA

The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Teams** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA

The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Teams** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA

**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA