1,825 Operations Analyst jobs in India
Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
0
Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
1
Operations Analyst
Gurgaon, Haryana
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
2
Operations Analyst
Gurgaon, Haryana
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
3
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
4
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Teams** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
5
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
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6
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Teams** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
7
Services Operations Analyst
Hyderabad, Andhra Pradesh
Cornerstone onDemand
Posted 1 day ago
Job Viewed
Job Description
**Job Title:** Service Operations Analyst
**Role Overview:** The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.
**In This Role You Will:**
+ Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
+ Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
+ Scope and execute project/programs aimed at garnering efficiency and overall profitability.
+ Ownership and maintenance of the CRM systems and ensuring data accuracy.
+ Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
+ Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
+ Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
+ Influence project objectives and direction with company leaders.
+ Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
+ Structure and build out complex reporting needs and deliver presentations.
+ Assist global resourcing team as needed with services staffing internally and externally with partners.
+ Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.
**You've Got What It Takes If You Have:**
+ Bachelor's ideally or equivalent experience.
+ 4+ year of experience in the field or in a related area.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
+ Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
+ Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
+ Exceptional data analysis skills with advanced knowledge of MS Excel.
+ Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.
**Extra Dose of Awesome If You Have:**
+ Anything extra and above here you would think would be a "nice have"?
#LI-OnSite
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
**Role Overview:** The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.
**In This Role You Will:**
+ Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
+ Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
+ Scope and execute project/programs aimed at garnering efficiency and overall profitability.
+ Ownership and maintenance of the CRM systems and ensuring data accuracy.
+ Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
+ Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
+ Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
+ Influence project objectives and direction with company leaders.
+ Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
+ Structure and build out complex reporting needs and deliver presentations.
+ Assist global resourcing team as needed with services staffing internally and externally with partners.
+ Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.
**You've Got What It Takes If You Have:**
+ Bachelor's ideally or equivalent experience.
+ 4+ year of experience in the field or in a related area.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
+ Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
+ Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
+ Exceptional data analysis skills with advanced knowledge of MS Excel.
+ Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.
**Extra Dose of Awesome If You Have:**
+ Anything extra and above here you would think would be a "nice have"?
#LI-OnSite
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
This advertiser has chosen not to accept applicants from your region.
8
Services Operations Analyst
Pune, Maharashtra
Cornerstone onDemand
Posted 1 day ago
Job Viewed
Job Description
**Job Title:** Service Operations Analyst
**Role Overview:** The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.
**In This Role You Will:**
+ Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
+ Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
+ Scope and execute project/programs aimed at garnering efficiency and overall profitability.
+ Ownership and maintenance of the CRM systems and ensuring data accuracy.
+ Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
+ Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
+ Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
+ Influence project objectives and direction with company leaders.
+ Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
+ Structure and build out complex reporting needs and deliver presentations.
+ Assist global resourcing team as needed with services staffing internally and externally with partners.
+ Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.
**You've Got What It Takes If You Have:**
+ Bachelor's ideally or equivalent experience.
+ 4+ year of experience in the field or in a related area.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
+ Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
+ Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
+ Exceptional data analysis skills with advanced knowledge of MS Excel.
+ Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.
**Extra Dose of Awesome If You Have:**
+ Anything extra and above here you would think would be a "nice have"?
#LI-OnSite
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
**Role Overview:** The Service Operations Analyst will be responsible for managing key aspects of process governance and operations for the Cornerstone Global Professional Services Operations team. This includes activities such as reporting & analytics, ownership and maintenance of CRM systems, and providing strategical and tactical support to the Professional Services team. Collaboration in this role means partnering with the Partner Success Managers, Sales, Finance, and Technology teams to coordinate key aspects of the on-boarding and service delivery process. The Services Operations Analyst will also manage the day-to-day activities of new project creation and expertise of our PSA tool.
**In This Role You Will:**
+ Design innovative solutions to support Services/Partner Operations business and enable global resourcing across North America, EMEA, APJ, and emerging markets using Operational Excellence principles.
+ Lead the processing of customer agreements, interpret contract matter, and take appropriate action to provision necessary changes with internal stakeholders and partners.
+ Scope and execute project/programs aimed at garnering efficiency and overall profitability.
+ Ownership and maintenance of the CRM systems and ensuring data accuracy.
+ Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology, specific to the global delivery and partner operations.
+ Help set and refine goals with regards to partner operations and global resourcing with both external/internal leaders, ensuring a simple solution at scale.
+ Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across Services to ensure consistent, efficient operations at scale.
+ Influence project objectives and direction with company leaders.
+ Leverage technical capabilities to orchestrate and drive solutions involving systems and process changes to improve the delivery of service to clients and enable business intelligence.
+ Structure and build out complex reporting needs and deliver presentations.
+ Assist global resourcing team as needed with services staffing internally and externally with partners.
+ Provide analysis and reports as required by Finance and the Leadership teams as well as own and manage the regular reporting and audit practice.
**You've Got What It Takes If You Have:**
+ Bachelor's ideally or equivalent experience.
+ 4+ year of experience in the field or in a related area.
+ Strong organizational skills with the ability to manage multiple tasks simultaneously.
+ Excellent communication and PowerPoint skills to deliver presentations to multiple levels of leadership.
+ Highly motivated self-starter who is an excellent team player and can work collaboratively across multiple functions with virtual and global team leaders.
+ Strong leadership and mentoring experience, with a passion to teach, while also demonstrate openness to learn from others.
+ Exceptional data analysis skills with advanced knowledge of MS Excel.
+ Knowledge of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server, Peoplesoft etc. with an emphasis on system integration, data warehousing, and analytics.
**Extra Dose of Awesome If You Have:**
+ Anything extra and above here you would think would be a "nice have"?
#LI-OnSite
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
This advertiser has chosen not to accept applicants from your region.
9