1,644 Operations Analyst jobs in India
Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
0
Operations Analyst
Gurgaon, Haryana
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
1
Operations Analyst
Gurgaon, Haryana
NTT DATA North America
Posted 2 days ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
2
Operations Analyst
Gurgaon, Haryana
NTT DATA North America
Posted 2 days ago
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
· Resource who has strong process/business knowledge and experience with Order-to-Cash processes
· Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
· Someone with analytical bent of mind who can work on providing continuous improvement ideas
· Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
· Proficient with MS office suite (MS Excel, MS outlook etc)
· Ability to use systems effectively for Projects/Time/Resource management and other functions
· Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
· Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
· Resource who has strong process/Business knowledge and experience with Order-to-Cash process
· Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
· Preferred Operations or Back-office Support Services background
· Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
· Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
· Flexible to business requirements
· Coordinate with internal resources and stakeholders for the flawless execution of work
· Effectively communicating your insights and plans to cross-functional team members and management
· Monitoring deliverables and ensuring timely completion of change requests/requirements
· Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
3
Operations Analyst
Bengaluru, Karnataka
The Cigna Group
Posted 2 days ago
Job Viewed
Job Description
We are seeking a highly motivated and skilled Planning and Workflow Analyst to join our team. In this role, you will collaborate with Operations, Business Intelligence (Performance and measurement team), and Human Resources (HR) to support long and short-term planning and optimize workforce strategies. If you thrive in a data-driven environment and are passionate about improving performance through analytics and tool development, we'd love to hear from you.
**Key Responsibilities**
+ Collaborate with cross-functional teams (Operations, BI, HR) to support long and short-term workforce planning.
+ Design, develop, and maintain custom tools and dashboards in Microsoft Excel and Microsoft Access to streamline planning and reporting processes.
+ Utilize QlikView to build and enhance interactive dashboards and visualizations for performance monitoring and decision-making.
+ Maintain and update headcount (HC) reports with a strong attention to detail.
+ Ensure data readiness for modelling and support timely, budget-conscious project delivery.
+ Translate business requirements into functional specifications to enhance productivity.
+ Participate in discussions on reporting requirements and design with matrix partners.
+ Analyse performance data to identify trends and opportunities for improvement.
+ Generate ad hoc reports on resource usage and performance metrics.
+ Communicate insights and recommendations clearly to senior leadership (SV and Sr SV).
+ Support intraday analysis and call volume reporting within the call center.
+ Monitor staffing availability and ensure alignment with call volume forecasts.
+ Ensure accuracy and timeliness of WFM-related requests and deliverables.
+ Collaborate with planners to deliver accurate resource capacity forecasts.
+ Perform second-level problem determination using monitoring and data tools.
**Qualifications**
+ Education: Bachelor's degree preferred or equivalent work experience.
+ Experience: Minimum 3 years of experience in workforce planning, scheduling, and forecasting.
+ Technical Skills:
Advanced proficiency in Microsoft Office (testing required during recruitment). Experience developing and managing databases in Microsoft Access. Hands-on experience with QlikView for data visualization and reporting. Familiarity with AVAYA CMS Reporting and vectoring.
Experience with WFM tools is a plus.
+ Communication: Strong verbal and written communication skills.
+ Collaboration: Ability to work effectively in a virtual, cross-functional team environment.
+ Analytical Thinking: Strong problem-solving skills and attention to detail.
+ Multitasking: Ability to manage multiple priorities in a fast-paced environment.
**Core Competencies**
+ Analytical Thinking: Ability to interpret complex data sets, identify trends, and make data-driven decisions.
+ Tool Development: Skilled in building scalable, user-friendly tools in Excel and Access to support planning and reporting.
+ Visualization: Proficient in creating impactful dashboards and reports.
+ Attention to Detail: Ensures accuracy in data reporting, forecasting, and documentation.
+ Problem Solving: Proactively identifies issues and implements effective solutions in a timely manner.
+ Communication: Clearly conveys information and insights to stakeholders at all levels.
+ Collaboration: Works effectively with cross-functional teams, including Operations, HR, and BI.
+ Adaptability: Thrives in a fast-paced, dynamic environment and adjusts to shifting priorities.
+ Time Management: Manages multiple tasks and deadlines efficiently without compromising quality.
+ Customer Focus: Understands internal client needs and delivers solutions that support business goals.
+ Initiative: Takes ownership of responsibilities and seeks opportunities to improve processes and outcomes.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
**Key Responsibilities**
+ Collaborate with cross-functional teams (Operations, BI, HR) to support long and short-term workforce planning.
+ Design, develop, and maintain custom tools and dashboards in Microsoft Excel and Microsoft Access to streamline planning and reporting processes.
+ Utilize QlikView to build and enhance interactive dashboards and visualizations for performance monitoring and decision-making.
+ Maintain and update headcount (HC) reports with a strong attention to detail.
+ Ensure data readiness for modelling and support timely, budget-conscious project delivery.
+ Translate business requirements into functional specifications to enhance productivity.
+ Participate in discussions on reporting requirements and design with matrix partners.
+ Analyse performance data to identify trends and opportunities for improvement.
+ Generate ad hoc reports on resource usage and performance metrics.
+ Communicate insights and recommendations clearly to senior leadership (SV and Sr SV).
+ Support intraday analysis and call volume reporting within the call center.
+ Monitor staffing availability and ensure alignment with call volume forecasts.
+ Ensure accuracy and timeliness of WFM-related requests and deliverables.
+ Collaborate with planners to deliver accurate resource capacity forecasts.
+ Perform second-level problem determination using monitoring and data tools.
**Qualifications**
+ Education: Bachelor's degree preferred or equivalent work experience.
+ Experience: Minimum 3 years of experience in workforce planning, scheduling, and forecasting.
+ Technical Skills:
Advanced proficiency in Microsoft Office (testing required during recruitment). Experience developing and managing databases in Microsoft Access. Hands-on experience with QlikView for data visualization and reporting. Familiarity with AVAYA CMS Reporting and vectoring.
Experience with WFM tools is a plus.
+ Communication: Strong verbal and written communication skills.
+ Collaboration: Ability to work effectively in a virtual, cross-functional team environment.
+ Analytical Thinking: Strong problem-solving skills and attention to detail.
+ Multitasking: Ability to manage multiple priorities in a fast-paced environment.
**Core Competencies**
+ Analytical Thinking: Ability to interpret complex data sets, identify trends, and make data-driven decisions.
+ Tool Development: Skilled in building scalable, user-friendly tools in Excel and Access to support planning and reporting.
+ Visualization: Proficient in creating impactful dashboards and reports.
+ Attention to Detail: Ensures accuracy in data reporting, forecasting, and documentation.
+ Problem Solving: Proactively identifies issues and implements effective solutions in a timely manner.
+ Communication: Clearly conveys information and insights to stakeholders at all levels.
+ Collaboration: Works effectively with cross-functional teams, including Operations, HR, and BI.
+ Adaptability: Thrives in a fast-paced, dynamic environment and adjusts to shifting priorities.
+ Time Management: Manages multiple tasks and deadlines efficiently without compromising quality.
+ Customer Focus: Understands internal client needs and delivers solutions that support business goals.
+ Initiative: Takes ownership of responsibilities and seeks opportunities to improve processes and outcomes.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
This advertiser has chosen not to accept applicants from your region.
4
Operations Analyst
Ahmedabad, Gujarat
Relay Human Cloud India
Posted 3 days ago
Job Viewed
Job Description
Job Title: Operations Analyst
Location: Ahmedabad (Onsite – Work from Office)
Experience: 1-3 Years
Shift Timing: 2:00 PM – 11:00 PM (Monday to Friday)
Job Summary
The operations analyst is the person who takes care of the operations team supporting data management, client reporting, and problem resolution. This person will work closely with Customer and the operations team to ensure integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.
Duties and responsibilities
- Analysing existing systems and operational procedures
- Understanding the operational needs and business goals of the company
- Collecting relevant data from within the company and from clients
- Creating databases for data storage and future access
- Analyzing data through a variety of statistical methods and models, from spreadsheets to graphs
- Presenting data and recommendations to senior management teams
- Tracking the progress of operational changes that are implemented across the company through key performance indicators
Required Skills/Abilities:
- Knowledge of operational policies within the company and industry
- Understanding of company workflows, company structures
- Experience with statistical and mathematical models
- Excellent knowledge of databases and programs such as Excel or Google spreadsheets
- Excellent communication skills.
- Ability to turn complex data and trends into visual graphs for presentation
- Ability to source raw data through interviews with employees, customers, and clients
Qualifications
- Bachelors or master’s degree
- Minimum 1 - 3 years of relevant, hands-on Operations related experience
This advertiser has chosen not to accept applicants from your region.
5
Operations Analyst
Hyderabad, Andhra Pradesh
Stellar Consulting Solutions, LLC
Posted 4 days ago
Job Viewed
Job Description
Title: Operations Analyst II
Location: Bangalore, India
Position Summary: Candidate will be part of team responsible for the troubleshooting and maintenance of application workloads in multiple cloud environments. Candidate will be responsible for monitoring dashboards and responding to network, application and infrastructure alerts. Candidate will be involved in the management of ticket-based work. There will also be management of communications via phone and email to and from third-party vendors, data-processing vendors, and financial institutions.
Key Areas of Responsibility:
- Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
- Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
- Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
- Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
- Document standard operating procedures.
- Assist peer analysts with network specific issues.
- Train and mentor junior members of the team.
Basic Qualifications:
- Bachelor’s degree in computer science/information technology or equivalent experience
- Superior written and verbal communication skills
- Application support experience in the cloud (GCP, AWS, and/or Azure)
- Troubleshooting complex production issues (application, network, infrastructure)
- Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)
Preferred Qualifications:
- Experience in the Banking/FinTech Industry
- Experience with Palo Alto and/or Fortinet appliances
- Expertise in implementing and troubleshooting Network connectivity
- Experience with management and coordination of dedicated circuits
- Experience with VPNs and High-Availability network setups
This advertiser has chosen not to accept applicants from your region.
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6
Operations Analyst
Ahmedabad, Gujarat
Relay Human Cloud India
Posted today
Job Viewed
Job Description
Job Title: Operations Analyst
Location: Ahmedabad (Onsite – Work from Office)
Experience: 1-3 Years
Shift Timing: 2:00 PM – 11:00 PM (Monday to Friday)
Job Summary
The operations analyst is the person who takes care of the operations team supporting data management, client reporting, and problem resolution. This person will work closely with Customer and the operations team to ensure integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.
Duties and responsibilities
- Analysing existing systems and operational procedures
- Understanding the operational needs and business goals of the company
- Collecting relevant data from within the company and from clients
- Creating databases for data storage and future access
- Analyzing data through a variety of statistical methods and models, from spreadsheets to graphs
- Presenting data and recommendations to senior management teams
- Tracking the progress of operational changes that are implemented across the company through key performance indicators
Required Skills/Abilities:
- Knowledge of operational policies within the company and industry
- Understanding of company workflows, company structures
- Experience with statistical and mathematical models
- Excellent knowledge of databases and programs such as Excel or Google spreadsheets
- Excellent communication skills.
- Ability to turn complex data and trends into visual graphs for presentation
- Ability to source raw data through interviews with employees, customers, and clients
Qualifications
- Bachelors or master’s degree
- Minimum 1 - 3 years of relevant, hands-on Operations related experience
This advertiser has chosen not to accept applicants from your region.
7
Operations Analyst
Hyderabad, Andhra Pradesh
Stellar Consulting Solutions, LLC
Posted today
Job Viewed
Job Description
Title: Operations Analyst II
Location: Bangalore, India
Position Summary: Candidate will be part of team responsible for the troubleshooting and maintenance of application workloads in multiple cloud environments. Candidate will be responsible for monitoring dashboards and responding to network, application and infrastructure alerts. Candidate will be involved in the management of ticket-based work. There will also be management of communications via phone and email to and from third-party vendors, data-processing vendors, and financial institutions.
Key Areas of Responsibility:
- Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
- Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
- Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
- Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
- Document standard operating procedures.
- Assist peer analysts with network specific issues.
- Train and mentor junior members of the team.
Basic Qualifications:
- Bachelor’s degree in computer science/information technology or equivalent experience
- Superior written and verbal communication skills
- Application support experience in the cloud (GCP, AWS, and/or Azure)
- Troubleshooting complex production issues (application, network, infrastructure)
- Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)
Preferred Qualifications:
- Experience in the Banking/FinTech Industry
- Experience with Palo Alto and/or Fortinet appliances
- Expertise in implementing and troubleshooting Network connectivity
- Experience with management and coordination of dedicated circuits
- Experience with VPNs and High-Availability network setups
This advertiser has chosen not to accept applicants from your region.
8
Operations Analyst
Ahmedabad, Gujarat
Relay Human Cloud India
Posted 3 days ago
Job Viewed
Job Description
Job Title: Operations Analyst
Location: Ahmedabad (Onsite – Work from Office)
Experience: 1-3 Years
Shift Timing: 2:00 PM – 11:00 PM (Monday to Friday)
Job Summary
The operations analyst is the person who takes care of the operations team supporting data management, client reporting, and problem resolution. This person will work closely with Customer and the operations team to ensure integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.
Duties and responsibilities
Analysing existing systems and operational procedures
Understanding the operational needs and business goals of the company
Collecting relevant data from within the company and from clients
Creating databases for data storage and future access
Analyzing data through a variety of statistical methods and models, from spreadsheets to graphs
Presenting data and recommendations to senior management teams
Tracking the progress of operational changes that are implemented across the company through key performance indicators
Required Skills/Abilities:
Knowledge of operational policies within the company and industry
Understanding of company workflows, company structures
Experience with statistical and mathematical models
Excellent knowledge of databases and programs such as Excel or Google spreadsheets
Excellent communication skills.
Ability to turn complex data and trends into visual graphs for presentation
Ability to source raw data through interviews with employees, customers, and clients
Qualifications
Bachelors or master’s degree
Minimum 1 - 3 years of relevant, hands-on Operations related experience
Location: Ahmedabad (Onsite – Work from Office)
Experience: 1-3 Years
Shift Timing: 2:00 PM – 11:00 PM (Monday to Friday)
Job Summary
The operations analyst is the person who takes care of the operations team supporting data management, client reporting, and problem resolution. This person will work closely with Customer and the operations team to ensure integrity of the data systems. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.
Duties and responsibilities
Analysing existing systems and operational procedures
Understanding the operational needs and business goals of the company
Collecting relevant data from within the company and from clients
Creating databases for data storage and future access
Analyzing data through a variety of statistical methods and models, from spreadsheets to graphs
Presenting data and recommendations to senior management teams
Tracking the progress of operational changes that are implemented across the company through key performance indicators
Required Skills/Abilities:
Knowledge of operational policies within the company and industry
Understanding of company workflows, company structures
Experience with statistical and mathematical models
Excellent knowledge of databases and programs such as Excel or Google spreadsheets
Excellent communication skills.
Ability to turn complex data and trends into visual graphs for presentation
Ability to source raw data through interviews with employees, customers, and clients
Qualifications
Bachelors or master’s degree
Minimum 1 - 3 years of relevant, hands-on Operations related experience
This advertiser has chosen not to accept applicants from your region.
9