1,756 Operations Associate jobs in India

Job Title: Operations Associate

Location: Bangalore, India

Department: Operations - Sri Mandir

Employment Type: Full-time

About AppsForBharat

AppsForBharat, a Series C funded faith-tech startup, is backed by India’s top venture capital firms including Fundamentum, Susquehanna Asia VC, Peak XV Partners (formerly Sequoia Capital), Elevation Capital, and BEENEXT.

We're building digital platforms that serve the spiritual and devotional needs of hundreds of millions in India and across the globe. Our team includes alumni from IITs and IIMs, and experienced operators from high-growth startups.

Our flagship product, Sri Mandir , launched in November 2020, is the world’s largest app for Hindu devotees. It offers access to rituals, teachings, sacred temples, and a connected devotional community. Sri Mandir is growing 20–25% month-on-month, and the user love fuels our ambition to serve 100M+ users in the coming years.

India’s $44B devotion economy is largely offline and underserved—temples alone account for ~$27B in offerings, services, and commerce. We’re building to bring structure, accessibility, and meaning to this massive market through design and technology.

Role Overview

As an Operations Associate, you will play a critical role in ensuring smooth execution of daily activities related to spiritual services such as Pujas and Chadhava coordination, order tracking, and vendor/temple partner management. This role demands strong coordination skills, attention to detail, empathy for user sentiment, and a high level of ownership.

Key Responsibilities -

• Manage end-to-end operations for puja and chadhava services, ensuring smooth execution and adherence to timelines.
• Work closely with temple partners and internal teams to coordinate daily activities.
• Maintain and update operational trackers using tools like Google Sheets and CRM systems.
• Identify gaps or delays in processes and collaborate with the team to implement improvements.
• Assist with the onboarding and orientation of new temple partners or service vendors.
• Uphold service standards by following defined SOPs and ensuring user satisfaction.
• Handle operational queries and work alongside customer support to resolve issues.
• Contribute to the creation and refinement of operational SOPs.
• Provide timely updates and reports on performance metrics.

Qualifications & Skills -

• Hand-on experience in operations, or service coordination.
• Strong planning, coordination, and communication skills.
• Hands-on experience with productivity tools (Excel, Google Sheets, Slack).
• Ability to manage multiple tasks effectively and stay composed in a fast-paced environment.
• Proficiency in Hindi and English; knowledge of additional regional languages is a plus.
• Cultural sensitivity and interest in Indian spiritual traditions.

Good To Have

• Background in a startup or high-growth environment.
• Familiarity with ritual practices and regional temple ecosystems.
• Prior experience coordinating with third-party vendors or service partners.
• Exposure to quality audits or process improvement initiatives in an operations context.

What You’ll Gain

• A chance to contribute to a culturally meaningful mission at scale.
• A collaborative and supportive work culture.
• Opportunities to grow within a high-impact, user-focused organization.

Join us to reimagine how Bharat connects with devotion and spirituality—through the power of technology. Drop your CVs at

Name of Profile: Associate Operations

Location: Remote Job

Role & Responsibility for SST Associate

1. Student Query Resolution

• Respond to student and parent queries across all channels (calls, emails, chats, WhatsApp) within the defined TAT (Turnaround Time).
• Maintain a First Response Time (FRT) under (X) minutes for live channels.
• Achieve a query resolution rate of 95%+ with minimal escalations.

2. Refund & Retention Support

• Process refund requests according to company policies
• Assist the Refund & Retention Manager by engaging students/parents to reduce dropouts.
• Offer alternate solutions such as course transfers or support assistance before initiating a refund.

3. Batch & Access Management

• Ensure timely onboarding and access setup for students on learning platforms.
• Handle escalations related to missing access, incorrect batch mapping, or technical issues.
• Collaborate with the Tech/Admin team to resolve access issues within SLA.

4. Communication Handling

• Update students and parents about batch schedules, live classes, assessments, and mentor sessions.
• Ensure accuracy and clarity in communication while following SOPs.
• Share updates in Hinglish/English based on audience preference.

5. Helpline Performance Management

• Maintain daily logs of inbound/outbound calls and resolution status.
• Meet daily/weekly targets for call handling and follow-ups.
• Ensure a professional tone and empathetic approach during interactions.

6. Feedback Collection & Reporting

• Collect feedback from students and parents on their learning experience.
• Identify recurring issues and share insights with the operations or product teams.
• Maintain a log of concerns, feedback types, and solutions offered.

7. Internal Coordination

• Collaborate with the Mentor, Academics, Design, Communication, and Tech teams for student support cases.
• Ensure timely execution of campaigns, announcements, and resolution loops.
• Attend daily huddles and update progress or blockers proactively.

8. Documentation & CRM Updates

• Accurately log all interactions in the CRM system or internal dashboards.
• Tag and categorize tickets properly for better tracking and analysis.
• Maintain a knowledge base or FAQs to reduce repetitive queries.

9. Adherence to SLA & Quality Standards

• Meet response and resolution time KPIs as defined by the team.
• Maintain CSAT (Customer Satisfaction Score) of 4.5/5 or higher.
• Participate in periodic training sessions to enhance quality.

10. Process Improvement Contribution

• Identify process gaps from student queries and suggest improvements.
• Participate in monthly review meetings to discuss case studies or escalations.
• Support pilots or test cases for new process implementations.

Interested candidates can mail us at

Operations Associate

We’re looking for an Operations Associate to support daily business functions and ensure smooth backend processes, efficient service delivery, and a great experience for students and educators. This role works closely with cross-functional teams including product, content, sales, and customer success.

Key Responsibilities:

• Support daily office and operational tasks (scheduling, document management, material distribution).
• Manage student admissions, onboarding, and course coordination.
• Maintain accurate records across CRM and LMS platforms.
• Generate and analyze operational reports and performance metrics.
• Coordinate with sales, support, and product teams to streamline workflows.
• Identify and implement process improvements and automation tools.
• Assist in exam coordination and ensure compliance with quality standards.
• Resolve operational issues and support customer experience initiatives.

Requirements:

• Bachelor’s degree with 1–3 years of operations experience (preferably in EdTech or tech).
• Strong organizational, communication, and problem-solving skills.
• Proficient in MS Office and Google Sheets; CRM experience is a plus.
• Ability to multitask and thrive in a fast-paced environment.
• Passion for education and technology is a bonus.

JOB DESCRIPTION:

We are seeking a highly motivated and detail-oriented Operations associate who is well versed in Export/ Import freight forwarding operations to join our Silqs team. The primary focus of this role will be to keep the in-house app up to date with information pertaining to the end to end lifecycle of a shipment. The successful candidate will be responsible for coordinating with internal stakeholders to ensure timely and efficient update of rates, track and trace updates and ensure data quality and integrity.

Responsibilities:

• Monitor the entire lifecycle of the shipment and perform timely updates in the in-house application within stipulated Service Level Agreement.
• Work with account management to launch new customer projects in the SILQ application and maintain client-specific SOPs for service delivery.
• Prepare and process shipping documentation, including bills of lading, commercial invoices, and export/import declarations.
• Track shipments in real-time and keep clients informed of their cargo's status.
• Manage import/export processes, ensuring compliance with international trade regulations.
• Maintain accurate records of all shipments and related documentation.
• Responsible for testing new app features in User Acceptance Testing.
• Assist with customs clearance procedures and address any issues that may arise.
• Stay up-to-date on industry trends and changes in regulations.

Qualifications:

• Graduate with minimum of 2-5 years of experience in logistics, freight forwarding, or a related field.
• Strong understanding of international trade procedures and customs regulations.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.
• US Trade Lane knowledge & familiarity with Federal Maritime Commission (FMC) regulations is preferred
• Excellent attention to detail and accuracy.

PERKS/BENEFITS:

• Incentive pay paid halfyearly
• Quarterly awards
• Health Insurance - Hospitalization and OPD
• Insurance Policy - Term and Accident coverage
• Wellness Benefit
• Paid Leave
• Team Lunches

Most importantly: You get to work through the most interesting phase of building a company - the beginning!

Function: Product & Development

Designation: Executive

Open Position: 01

Location: Hyderabad

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious smart home experience that is seamless and beyond compare.

Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects, merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards.

Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, Pune, and Delhi. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

• Visit our website:
• Watch us on YouTube: KeusSmartHome
• Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

We are seeking a Coordinator to support our Stores, SCM, and R&D teams. The role involves managing field returns, material requests, documentation, and dispatches, ensuring smooth operations and timely follow-ups.

Key Responsibilities

• Manage inward/outward field returns and assign tasks
• Track and report RCA (Root Cause Analysis) details monthly
• Maintain and update KPN entries using Google Sheets & Excel
• Create/update KPNs across get-a-pcs with team inputs
• Coordinate material requests from Stores and SCM
• Oversee dispatches and validate deliveries
• Submit and track expense bills
• Handle occasional local purchases

Key Measures of Success

• Timely coordination and dispatch completion
• Accuracy in data sheets and reporting
• Proactive follow-up and communication
• Smooth closure of returns and requests

Key Competencies

• Highly organized and detail-oriented
• Strong verbal and written communication
• Excellent follow-up and coordination skills
• Proficient in Google Workspace & MS Excel
• Reliable, proactive, and a team player

Qualifications

• Bachelor’s degree (preferably in Operations, Supply Chain, or related fields)
• 1–3 years of experience in operations, logistics, or coordination roles
• Familiarity with dispatch processes and inventory flow
• Experience in documentation, reporting, and inter-departmental coordination

Keus Culture:

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration, ownership, and a commitment to leading the smart home revolution.

What Keus Offers:

• The opportunity to be at the forefront of the home automation industry, working with high-end clientele.
• A dynamic and supportive work environment that values innovation and creativity.
• Competitive salary, commission structure, and benefits.
• Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer; We celebrate diversity and are committed to creating an inclusive environment for all employees.

Operations Associate

We’re looking for an Operations Associate to support daily business functions and ensure smooth backend processes, efficient service delivery, and a great experience for students and educators. This role works closely with cross-functional teams including product, content, sales, and customer success.

Key Responsibilities:

• Support daily office and operational tasks (scheduling, document management, material distribution).
• Manage student admissions, onboarding, and course coordination.
• Maintain accurate records across CRM and LMS platforms.
• Generate and analyze operational reports and performance metrics.
• Coordinate with sales, support, and product teams to streamline workflows.
• Identify and implement process improvements and automation tools.
• Assist in exam coordination and ensure compliance with quality standards.
• Resolve operational issues and support customer experience initiatives.

Requirements:

• Bachelor’s degree with 1–3 years of operations experience (preferably in EdTech or tech).
• Strong organizational, communication, and problem-solving skills.
• Proficient in MS Office and Google Sheets; CRM experience is a plus.
• Ability to multitask and thrive in a fast-paced environment.
• Passion for education and technology is a bonus.

Name of Profile: Associate Operations

Location: Remote Job

Role & Responsibility for SST Associate

1. Student Query Resolution

• Respond to student and parent queries across all channels (calls, emails, chats, WhatsApp) within the defined TAT (Turnaround Time).
• Maintain a First Response Time (FRT) under (X) minutes for live channels.
• Achieve a query resolution rate of 95%+ with minimal escalations.

2. Refund & Retention Support

• Process refund requests according to company policies
• Assist the Refund & Retention Manager by engaging students/parents to reduce dropouts.
• Offer alternate solutions such as course transfers or support assistance before initiating a refund.

3. Batch & Access Management

• Ensure timely onboarding and access setup for students on learning platforms.
• Handle escalations related to missing access, incorrect batch mapping, or technical issues.
• Collaborate with the Tech/Admin team to resolve access issues within SLA.

4. Communication Handling

• Update students and parents about batch schedules, live classes, assessments, and mentor sessions.
• Ensure accuracy and clarity in communication while following SOPs.
• Share updates in Hinglish/English based on audience preference.

5. Helpline Performance Management

• Maintain daily logs of inbound/outbound calls and resolution status.
• Meet daily/weekly targets for call handling and follow-ups.
• Ensure a professional tone and empathetic approach during interactions.

6. Feedback Collection & Reporting

• Collect feedback from students and parents on their learning experience.
• Identify recurring issues and share insights with the operations or product teams.
• Maintain a log of concerns, feedback types, and solutions offered.

7. Internal Coordination

• Collaborate with the Mentor, Academics, Design, Communication, and Tech teams for student support cases.
• Ensure timely execution of campaigns, announcements, and resolution loops.
• Attend daily huddles and update progress or blockers proactively.

8. Documentation & CRM Updates

• Accurately log all interactions in the CRM system or internal dashboards.
• Tag and categorize tickets properly for better tracking and analysis.
• Maintain a knowledge base or FAQs to reduce repetitive queries.

9. Adherence to SLA & Quality Standards

• Meet response and resolution time KPIs as defined by the team.
• Maintain CSAT (Customer Satisfaction Score) of 4.5/5 or higher.
• Participate in periodic training sessions to enhance quality.

10. Process Improvement Contribution

• Identify process gaps from student queries and suggest improvements.
• Participate in monthly review meetings to discuss case studies or escalations.
• Support pilots or test cases for new process implementations.

Interested candidates can mail us at

Job Title: Operations Associate

Location: Bangalore, India

Department: Operations - Sri Mandir

Employment Type: Full-time

About AppsForBharat

AppsForBharat, a Series C funded faith-tech startup, is backed by India’s top venture capital firms including Fundamentum, Susquehanna Asia VC, Peak XV Partners (formerly Sequoia Capital), Elevation Capital, and BEENEXT.

We're building digital platforms that serve the spiritual and devotional needs of hundreds of millions in India and across the globe. Our team includes alumni from IITs and IIMs, and experienced operators from high-growth startups.

Our flagship product, Sri Mandir, launched in November 2020, is the world’s largest app for Hindu devotees. It offers access to rituals, teachings, sacred temples, and a connected devotional community. Sri Mandir is growing 20–25% month-on-month, and the user love fuels our ambition to serve 100M+ users in the coming years.

India’s $44B devotion economy is largely offline and underserved—temples alone account for ~$27B in offerings, services, and commerce. We’re building to bring structure, accessibility, and meaning to this massive market through design and technology.

Role Overview

As an Operations Associate, you will play a critical role in ensuring smooth execution of daily activities related to spiritual services such as Pujas and Chadhava coordination, order tracking, and vendor/temple partner management. This role demands strong coordination skills, attention to detail, empathy for user sentiment, and a high level of ownership.

Key Responsibilities -

• Manage end-to-end operations for puja and chadhava services, ensuring smooth execution and adherence to timelines.
• Work closely with temple partners and internal teams to coordinate daily activities.
• Maintain and update operational trackers using tools like Google Sheets and CRM systems.
• Identify gaps or delays in processes and collaborate with the team to implement improvements.
• Assist with the onboarding and orientation of new temple partners or service vendors.
• Uphold service standards by following defined SOPs and ensuring user satisfaction.
• Handle operational queries and work alongside customer support to resolve issues.
• Contribute to the creation and refinement of operational SOPs.
• Provide timely updates and reports on performance metrics.

Qualifications & Skills -

• Hand-on experience in operations, or service coordination.
• Strong planning, coordination, and communication skills.
• Hands-on experience with productivity tools (Excel, Google Sheets, Slack).
• Ability to manage multiple tasks effectively and stay composed in a fast-paced environment.
• Proficiency in Hindi and English; knowledge of additional regional languages is a plus.
• Cultural sensitivity and interest in Indian spiritual traditions.

Good To Have

• Background in a startup or high-growth environment.
• Familiarity with ritual practices and regional temple ecosystems.
• Prior experience coordinating with third-party vendors or service partners.
• Exposure to quality audits or process improvement initiatives in an operations context.

What You’ll Gain

• A chance to contribute to a culturally meaningful mission at scale.
• A collaborative and supportive work culture.
• Opportunities to grow within a high-impact, user-focused organization.

Join us to reimagine how Bharat connects with devotion and spirituality—through the power of technology. Drop your CVs at

JOB DESCRIPTION:

We are seeking a highly motivated and detail-oriented Operations associate who is well versed in Export/ Import freight forwarding operations to join our Silqs team. The primary focus of this role will be to keep the in-house app up to date with information pertaining to the end to end lifecycle of a shipment. The successful candidate will be responsible for coordinating with internal stakeholders to ensure timely and efficient update of rates, track and trace updates and ensure data quality and integrity.

Responsibilities:

• Monitor the entire lifecycle of the shipment and perform timely updates in the in-house application within stipulated Service Level Agreement.
• Work with account management to launch new customer projects in the SILQ application and maintain client-specific SOPs for service delivery.
• Prepare and process shipping documentation, including bills of lading, commercial invoices, and export/import declarations.
• Track shipments in real-time and keep clients informed of their cargo's status.
• Manage import/export processes, ensuring compliance with international trade regulations.
• Maintain accurate records of all shipments and related documentation.
• Responsible for testing new app features in User Acceptance Testing.
• Assist with customs clearance procedures and address any issues that may arise.
• Stay up-to-date on industry trends and changes in regulations.

Qualifications:

• Graduate with minimum of 2-5 years of experience in logistics, freight forwarding, or a related field.
• Strong understanding of international trade procedures and customs regulations.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.
• US Trade Lane knowledge & familiarity with Federal Maritime Commission (FMC) regulations is preferred
• Excellent attention to detail and accuracy.

PERKS/BENEFITS:

• Incentive pay paid halfyearly
• Quarterly awards
• Health Insurance - Hospitalization and OPD
• Insurance Policy - Term and Accident coverage
• Wellness Benefit
• Paid Leave
• Team Lunches

Most importantly: You get to work through the most interesting phase of building a company - the beginning!