2,288 Operations Executive jobs in India

Job Description:

Job Title: Operation Executive

Company: Sky2C Freight Systems (I) Pvt. Ltd.

Shift: Night Shift

Experience Required: 1–4 Years (in Freight Forwarding Industry)

Position Overview:

We are seeking a smart and detail-oriented Operations Executive with 1–4 years of relevant experience in the freight forwarding industry. The ideal candidate must have working knowledge of Air and Sea shipments, along with a strong understanding of operational procedures, documentation, and client coordination.

Key Responsibilities:

• Handle end-to-end coordination of Air and Sea freight shipments (Export & Import).
• Prepare and verify shipping and export/import documentation.
• Coordinate with carriers, shipping lines, airlines, transporters, and customs brokers for timely movement of cargo.
• Maintain regular communication with clients to update shipment status and resolve issues.
• Ensure timely filing of shipping instructions and compliance with international shipping regulations.
• Monitor cargo movement and proactively manage exceptions or delays.
• Maintain accurate records of shipments, documentation, and internal databases.
• Work closely with internal departments (sales, customer service, accounts) for smooth operations.

Candidate Requirements:

• Experience: 1–4 years in freight forwarding operations (Air & Sea shipments).
• Education: Graduate in any discipline (Preferred: Logistics/Supply Chain Management).
• Industry Knowledge: Hands-on experience in shipping documentation and coordination.
• Communication Skills: Good verbal and written communication skills in English.
• Tech Skills: Proficiency in MS Office (Word, Excel, Outlook); familiarity with logistics software is a plus.
• Others: Organised, proactive, with attention to detail and the ability to multitask.

Responsibilities:

1. Oversee and manage day-to-day operational activities to ensure smooth and efficient processes.

2. Develop and implement strategies to enhance operational efficiency, productivity, and quality.

3. Create and maintain detailed daily MIS reports to track key performance indicators (KPIs) and operational metrics.

4. Utilize advanced Excel skills to analyze data, identify trends, and make data-driven recommendations for process improvements.

5. Manage and execute email marketing campaigns, including HTML coding, content creation, template design, list segmentation, and performance analysis.

6. Implement SMS and WhatsApp marketing strategies, ensuring compliance with relevant regulations and optimizing messaging for maximum impact.

7. Conduct quality checks and audits to ensure adherence to operational standards, identify areas for improvement, and implement corrective actions.

8. Supervise a team of operations staff, providing guidance, coaching, and feedback to ensure high performance and adherence to established processes and targets.

9. Handle and resolve escalated issues or complaints from clients or team members, ensuring timely and satisfactory resolution.

10. Collaborate with cross-functional teams to streamline processes, enhance customer experience, and drive operational excellence.

Requirements:

1. Excellent communication skills, both written and verbal, with the ability to effectively interact with internal and external stakeholders.

2. Knowledge of HTML to create and modify email templates.

3. Advanced proficiency in Excel, including experience with formulas, functions, pivot tables, etc.

4. Experience in email marketing, including campaign management, content creation, and performance analysis is a plus.

5. Familiarity with SMS and WhatsApp marketing platforms and best practices for optimizing messaging.

6. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and recommend improvements.

7. Demonstrated ability to handle and resolve customer escalations effectively, maintaining a positive and professional demeanor.

8. Experience in preparing and presenting daily, weekly and monthly MIS reports and operational metrics to management.

9. Previous experience in team management, including coaching, performance management, and fostering a collaborative team environment.

10. Knowledge of quality check and audit processes, with an attention to detail and a commitment to maintaining high standards.

11. Bachelor's degree in Computer Science, or equivalent (preferred).

If you meet the above requirements and are ready to take on the challenge of driving operational excellence and ensuring quality in a dynamic environment, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and accomplishments.

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