1,050 Operations Strategy jobs in India

Background

PFSI Solutions Pvt Ltd (Positka) is a Singapore-based boutique consulting firm with blue-chip

multinational clients. Positka provides results-focused, high-value support to clients in the

functional areas of Business Transformation, Program Management, Information Technology,

Analytics, Marketing, and Sales.

We are looking for energetic, detail-oriented, and enthusiastic candidates to join our fast-

growing Business Operations & Strategy Services (BOSS) Team. This is an exciting opportunity

to learn multiple business functions, work with global clients, and gain hands-on experience

across diverse domains.

Objective

This program aims to identify and nurture young talent by providing hands-on exposure to

multiple business functions and developing future-ready professionals.

Role Description

We are looking for enthusiastic individuals who are eager to learn, adapt, and contribute across

multiple business functions. This role offers broad exposure and hands-on learning, providing a

solid foundation for growth into roles like Consultants, Domain experts, Project Managers,

Business Partners, etc.

Trainee candidates will be positioned to work on organizational functions like HR, like COO

Functions, HR, Marketing, Sales, Infosec and Compliance.

Deliverables:

 Report key operational metrics to senior management across HR, Marketing, Sales, and

Infosec, and act as the primary point of contact to support operations for products and

delivery teams.

Support day-to-day operations and customer experience through workflow-based tasks,

governance, documentation of SOPs/best practices, and compliance with internal

policies.

rive digital outreach for Positka—including website upkeep, content development,

social media engagement, email campaigns, and CRM operations (data management,

reporting, and usage).

 tner with business teams and recruiters to execute hiring plans, track recruitment,

and build capabilities; also assist HRBPs with onboarding, offboarding, and employee

engagement initiatives.

ollaborate across teams working on futuristic tools and services, contributing ideas for

process improvements, engagement initiatives, and problem-solving operational

challenges.

ontribute to general administrative activities, maintain accurate

records/dashboards/reports, and ensure smooth collaboration across functions.

nsure compliance with internal policies and documentation standards.

Education & Experience:

raduates in any stream (Batch of 2023 pass out or later), preferably BE/BTech, BBA,

MBA, MCA, B. Sc.

in. 0-1 years’ experience in Business Operations/HR Recruitment/Digital Marketing.

Skills & Competencies:

 er to learn, adaptable, and naturally curious with the ability to work effectively under

pressure.

aintain a professional, approachable, and proactive demeanor in all interactions.

killed in Microsoft Office (Word, Excel, PowerPoint), with knowledge of Excel reporting

and pivot tables.

omfortable participating in and contributing to discussions in meetings with clients,

partners, or internal teams.

trong communication skills with fluency in written and spoken English.

Additional Information:

ull-time | Chennai, India | Minimum 40 hours/week, Monday to Friday

ompensation: During the program, the trainee will be paid a stipend of Rs. 15,000/- per

month.

n successful completion of the trainee program with Positka, the trainee will be eligible

to be absorbed as a full-time employee, subject to selection criteria and successful

completion of our recruitment process.

illingness to travel as required.

Growth Opportunities:

This role opens pathways to explore and grow in areas such as talent management, business

operations, sales enablement, and digital initiatives. You will gain hands-on exposure to digital

outreach, CRM management, recruitment support, and employee engagement, while also

contributing to process improvements and innovative tools. Along the way, you’ll develop

practical skills in governance, documentation, and cross-team collaboration, building a strong

foundation for your professional journey and future career opportunities.

Career Path:

The cross-functional exposure you gain in this role will help you build versatile skills and

discover your areas of interest. As you demonstrate capability and commitment, you can

progress into specialized roles in business operations, sales enablement, digital initiatives, or

people and talent management. With growing expertise, you will also have the opportunity to

take on greater responsibilities and advance toward future leadership positions.

• Develop and execute comprehensive business strategies to achieve organizational goals.
• Oversee daily operations, identifying areas for process improvement and efficiency gains.
• Lead cross-functional teams to implement strategic initiatives and projects.
• Develop and manage budgets, financial forecasts, and performance metrics.
• Analyze market trends, competitive landscape, and operational data to identify strategic opportunities.
• Prepare and present strategic recommendations and performance reports to senior leadership.
• Ensure alignment between operational activities and strategic objectives.
• Drive continuous improvement initiatives across all business functions.
• Foster a culture of data-driven decision-making and operational excellence.
• Manage key stakeholder relationships, both internal and external.

• MBA or Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive experience in business operations, strategy, or management consulting.
• Proven track record of developing and implementing successful business strategies.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional leadership and team management capabilities.
• Strong communication, presentation, and interpersonal skills.
• Experience with change management and driving organizational transformation.
• Proficiency in project management methodologies and tools.
• Ability to work effectively in a hybrid work environment.

Job Title: Lead - Ops & Strategy

About Us:

At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries — handling payroll, compliance, and employee services at scale.

Our mission: make cross-border hiring seamless and world-class.

Role Overview:

We’re hiring a Lead – Ops & Strategy to build and scale our support and service delivery from the ground up. You’ll lead a team, design scalable processes, and bring technology (and AI where possible) into our workflows.

This role is ideal for someone who has led support ops in an early-stage SaaS company and is now ready to step up into a larger mandate — combining day-to-day execution with strategy and systems building.

Key Responsibilities:

• Lead Support & Service Teams: Build, coach, and manage associates handling customer queries, payroll, and employee services.
• Drive Customer Experience: Ensure every interaction is fast, empathetic, and accurate.
• Build Systems & Processes: Move away from manual work — implement scalable workflows, automation, and playbooks.
• Implement Technology: Own rollout and adoption of SaaS tools, ticketing, knowledge bases, and AI-based support agents.
• Operational Metrics: Track and improve CSAT, SLA adherence, resolution times, and payroll/service accuracy.
• Strategic Ops: Partner with leadership to identify bottlenecks, set priorities, and design systems that hold at 10x scale.

Requirements:

• 3–4 years of experience in support or operations, with at least some time in an early-stage SaaS company.
• Proven ability to lead teams — even small ones — and grow them.
• Strong process and systems thinking — can design, not just execute.
• Tech-savvy — hands-on with SaaS tools, ticketing, and automations.
• Bonus: Experience implementing AI-based support systems/agents.
• High empathy for customers, high ownership of outcomes.
• Ambition to grow into a senior operator/leader as the company scales.

Why Join Us?

• Be in-office at our Bengaluru hub, working closely with founders and leadership.
• Early leadership role — your systems will define how operations scale.
• Blend execution with strategy — own both the trenches and the playbook.
• Grow fast with a global HRTech/EOR startup solving a massive problem.

This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.

• Developing and implementing comprehensive operational strategies to enhance efficiency, productivity, and profitability.
• Conducting in-depth analysis of current operational processes, identifying bottlenecks and areas for optimization.
• Leading cross-functional teams to design and implement new operational models and workflows.
• Developing key performance indicators (KPIs) and metrics to track operational performance and progress.
• Preparing strategic recommendations and presenting them to senior management.
• Managing strategic projects from inception to completion, ensuring timely delivery and budget adherence.
• Fostering a culture of continuous improvement and innovation within the operational framework.
• Monitoring industry trends and best practices to identify opportunities for strategic advantage.
• Ensuring alignment between operational strategies and overall business goals.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 8 years of experience in management consulting, operations management, or strategic planning.
• Proven ability to develop and execute complex business strategies.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in project management methodologies and tools.
• Experience in a remote work environment is highly preferred.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.
• Strategic mindset with a focus on data-driven decision-making.

• Master's degree in Business Administration (MBA), Operations Management, Engineering, or a related field.
• 10+ years of progressive experience in operations management, strategic planning, or a related leadership role.
• Demonstrated success in developing and implementing complex operational strategies that have driven significant business results.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Proven experience with supply chain optimization, logistics, and manufacturing operations.
• Strong financial acumen, including experience with budgeting, forecasting, and ROI analysis.
• Excellent leadership, team management, and change management skills.
• Advanced analytical and problem-solving capabilities.
• Exceptional communication, presentation, and interpersonal skills.
• Experience in managing cross-functional teams and collaborating with senior executives.
• Experience with global operations is a significant plus.

• Develop and refine the overall operations strategy in alignment with corporate goals.
• Analyze current operational processes, identify inefficiencies, and recommend strategic improvements.
• Lead strategic initiatives focused on cost reduction, quality enhancement, and service level improvement.
• Conduct market research, competitive analysis, and performance benchmarking.
• Develop business cases and financial models for proposed operational changes.
• Collaborate with cross-functional teams to ensure successful implementation of strategic projects.
• Oversee the planning and execution of operational transformation programs.
• Develop and implement key performance indicators (KPIs) to measure operational success.
• Provide strategic guidance and mentorship to operations leadership.
• Stay abreast of industry trends, best practices, and emerging technologies in operations management.
• Manage stakeholder expectations and communicate strategic vision effectively.
• Drive a culture of continuous improvement and innovation within operations.

• MBA or advanced degree in Operations Management, Engineering, Business, or a related field.
• Minimum of 10 years of experience in operations strategy, management consulting, or a related leadership role.
• Proven track record of developing and implementing successful operational strategies in complex organizations.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Expertise in supply chain management, logistics, and manufacturing operations.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership, communication, and interpersonal skills.
• Demonstrated ability to manage change and drive results in a fast-paced environment.
• Experience with financial modeling and business case development.
• Proficiency in data analysis tools and project management software.

• Develop and articulate a comprehensive long-term strategy for operations, aligned with organizational goals.
• Analyze existing operational processes, identify inefficiencies, and recommend strategic improvements.
• Lead cross-functional teams to design and implement new operational models and best practices.
• Develop and monitor key performance indicators (KPIs) to track operational effectiveness and progress towards strategic objectives.
• Conduct market research and benchmark against industry leaders to identify opportunities for innovation and competitive advantage.
• Oversee the development and execution of operational improvement projects, ensuring timely and successful completion.
• Collaborate with finance and other departments to develop operational budgets and forecasts.
• Provide strategic guidance and support to operational leadership across the organization.
• Champion a culture of continuous improvement and data-driven decision-making.
• Assess and recommend technology solutions to enhance operational capabilities.
• Manage relationships with key external partners and suppliers to optimize supply chain performance.
• Communicate strategic initiatives and progress to executive leadership and relevant stakeholders.

• Master's degree in Business Administration (MBA), Operations Management, Engineering, or a related field.
• Minimum of 10 years of experience in operations management, strategic planning, or a related field, with a significant portion in a leadership role.
• Proven track record of developing and implementing successful operational strategies that drive significant business results.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Experience with financial modeling and operational budgeting.
• Ability to work effectively in a fast-paced, dynamic, and remote environment.
• Proficiency in project management and relevant operational software.
• Experience in supply chain management and/or manufacturing operations is highly desirable.

• Lead the development and execution of long-term operational strategies that align with the company's vision and goals.
• Conduct comprehensive analyses of existing operational workflows, identifying bottlenecks and inefficiencies.
• Design and implement process improvements, automation solutions, and best practices to enhance productivity and reduce costs.
• Develop key performance indicators (KPIs) and dashboards to monitor operational performance and track progress against strategic objectives.
• Collaborate closely with senior leadership and cross-functional teams to ensure seamless integration of strategic initiatives.
• Manage strategic projects from conception through implementation, ensuring timely delivery and successful outcomes.
• Stay abreast of industry trends, emerging technologies, and competitive landscapes to inform strategic planning.
• Develop and manage budgets for strategic operational projects and initiatives.
• Mentor and guide a team of operational analysts and project managers, fostering a culture of continuous improvement.
• Communicate strategic plans and performance updates to stakeholders at all levels of the organization.
• Facilitate workshops and training sessions to drive adoption of new processes and strategies.

• Master's degree in Business Administration, Operations Management, or a related field. PhD is a plus.
• 10+ years of experience in operations management, strategic planning, or business transformation, with at least 3 years in a leadership role.
• Demonstrated success in developing and implementing complex operational strategies that yield measurable results.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical and quantitative skills with the ability to interpret complex data and make data-driven decisions.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and engage diverse stakeholders.
• Proven experience managing large-scale, cross-functional projects.
• Proficiency in project management software and data analysis tools.
• Experience working in a fully remote, global environment is highly desirable.
• Strategic thinking and a forward-looking perspective on operational excellence.