204 Operations Support jobs in India
Operations Support
Posted today
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Job Description
Job Description
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HybridAt American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Function Description/ Responsibilities
Data File Transmission Team implements / maintains the transmission of expense management data files between American Express and Corporate Clients.
The key responsibilities of this position include the following:
Purpose of the Role
Project Manage the implementation of Corporate Client Global expense reports, in coordination with Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
Critical Factors to Success
Behavioral Skills/Capabilities
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.Operations Support
Posted today
Job Viewed
Job Description
• data analysis skillset to drive insights and inform recommendations
• business partnership skills - Able to build broad-based business relationships across the organization. Skillfully influences colleagues to promote ideas
• business acumen, specifically in supporting a technology organization
• Ability to work independently and work well in a team
• Adaptable to change
• Highly organized and efficient individual possessing the ability to multi-task, manage competing priorities and meet deadlines while maintaining attention to detail/accuracy
• Proven leadership qualities enabling the individual to influence and drive policy and procedure decisions
Operations Support
Posted today
Job Viewed
Job Description
• data analysis skillset to drive insights and inform recommendations
• business partnership skills - Able to build broad-based business relationships across the organization. Skillfully influences colleagues to promote ideas
• business acumen, specifically in supporting a technology organization
• Ability to work independently and work well in a team
• Adaptable to change
• Highly organized and efficient individual possessing the ability to multi-task, manage competing priorities and meet deadlines while maintaining attention to detail/accuracy
• Proven leadership qualities enabling the individual to influence and drive policy and procedure decisions
Operations Support
Posted today
Job Viewed
Job Description
Job Description
Work Location Options:
HybridAt American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.
The GS Control Management Testing Analyst will:
Required Qualifications:
Preferred Qualification s:
ORMCM
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.Operations Support
Posted today
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Function Description/ Responsibilities
Data File Transmission Team implements / maintains the transmission of expense management data files between American Express and Corporate Clients.
The key responsibilities of this position include the following:
Purpose of the Role
Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
Critical Factors to Success
Behavioral Skills/Capabilities
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Operations Support
Posted 1 day ago
Job Viewed
Job Description
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
**Function Description/ Responsibilities**:
APAC Expansions and Maintenance Team supports Client Level Maintenance and Expansion of Existing Corporate Client Hierarchies.
The key responsibilities of this position include the following:
- Managing and processing Existing Commercial Client Expansions and Maintenance, based out of APAC region.
- Liaise with ADMs and various internal teams to obtain missing information on client requests.
- Performing appropriate checks against incoming Corporate Client Requests ensuring that AXP meets its Regulatory, Risk, AML and due diligence requirements.
- Manage the “end to end” journey of a commercial setup, including Data Files Implementations and Maintenance, Organization Unit - Business Unit Setup, etc.
- Other Departmental and Administrative work, including workflow management for other teams.
- Maintain acceptable performance standards, including effectiveness, efficiency and quality Consulting account managers for insights and recommendations.
- Driving innovation and change by identifying trends and flagging opportunities for better customer experience
- Consulting account managers for insights and recommendations
Hours of Operations - ability to work in flexible shifts In a 24*5 Hour environment
- Graduate with minimum 2 years of analytical experience in a Customer Servicing environment.
- Prior experience in (MS Office - Power Point, Excel, Access)
- Data Interpretation, visualization and reporting
- Stakeholder / Client Management
Excellent communication skills both verbal and written
- Proven ability to learn new skills in a corporate environment - basic accountancy background is an added advantage.
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with mínimal supervision
- A team player should possess the skills to work and support team members
- The incumbent should have a performance rating of G3L3 or better in the last review
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Operations Support
Posted 1 day ago
Job Viewed
Job Description
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.-
- Focus on merchant requirement, productivity, and efficiency to ensure SLA’s are met.- Contribute towards team goals by strictly managing individual productivity & quality targets.-
- Understand, determine, and anticipate customer needs and present solutions as appropriate.- Demonstrate strong focus on process improvements.- Ensure adherence to and compliance with organization policies and audit controls.- Build an excellent rapport with the team & other business groups to ensure smooth day to day operations.- Work on daily inventory towards cases related to merchant services.- Keep a close eye on gaps & recommend solutions to plug them.- Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
**Qualifications**- Graduate/Post-Graduate in with any specialization background.- Relevant merchants experience about invoicing and payment reconciliation.- Excellent knowledge of Payment & Banking Industry.- Excellent oral and written communication skills.- Strong interpersonal and coordination skills.- Strong and committed customer focus and consistent demonstration of service excellence.- Compliance with company policies and procedures.- Ability to take independent decision & meet stringent deadlines.- Good command over MS Excel, Access & PowerPoint.- Strong focus on results.
American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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Operations Support Analyst
Posted 4 days ago
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Job Description
Company Description
Kay Consulting Services is a technical solutions firm providing services such as data analytics, software development, underwriting and more.
Our goal is to empower businesses by providing cost-effective and innovative solutions for their technical and backend processes. By leveraging our expertise, we enable clients to focus on innovation and their core competencies while we take care of the technical complexities.
Role Description
We are seeking a Operations Support Analyst to join our dynamic technical team. The Operations Support Analyst is an entry level role which is critical in ensuring the smooth operation of our sales and renewals processes by providing analytical insights, administrative support, and coordination assistance. This position offers an exciting opportunity for individuals who are detail-oriented, analytical, and thrive in a fast-paced, collaborative environment. This is a full-time on-site role located in Mohali, Punjab.
Key Responsibilities
As a Operations Support Analyst, you will be responsible for various day-to-day tasks:
- Providing analytical support(analyzing incoming data, quoting etc.)
- Assisting with finance, sales and renewals-related activities
- Co-ordinating with senior consultants to establish sales & renewal business exhibits in the online quoting tool, while maintaining high accuracy rates on financial exhibits and increasing TAT.
- Maintaining customer records in CRM systems
Qualifications
- Bachelor's degree in Business Administration, Finance, Engineering, or a related field
- Strong analytical skills with proficiency in data analysis tools such as Microsoft Excel, Tableau, or Salesforce
- Excellent organizational and multitasking abilities, with a keen attention to detail
- Proficiency in Microsoft Office Suite
- Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders
- 1-2 years of experience in sales support, business analysis, or a similar role is preferred
- Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales automation tools is preferred.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Why Join Us
This is an exciting opportunity to be part of a high-performing team in a rapidly growing organization. As a Operations Support Analyst, you will play a pivotal role in driving sales and renewal success through data analysis and process optimization. You will have the opportunity to work closely with talented professionals across different departments and contribute to the achievement of our sales objectives. If you are passionate about operations and enjoy working in a collaborative environment, we encourage you to apply.