558 Operations Support jobs in India

Customer Experience Excellence

Achieving high standards of customer service through effective management and operational strategies.

Process Development & Implementation

Focus on creating, optimizing, and enforcing new processes to improve store operations and efficiency.

Operational Expenditure Management

Responsible for managing and optimizing operational costs to improve profitability.

Store Environment, Health, & Safety

Ensure compliance with health and safety standards and maintain an optimal store environment for customers and staff.

Admin, Facility & Infrastructure Management

Oversee administrative tasks, facility upkeep, and infrastructure enhancements to support seamless store operations.

Outsourced, Admin & Facility Vendor Management

Manage vendor relationships and agreements to ensure quality and cost-effective administrative and facility services.

Shrinkage

Implement measures to reduce and control product shrinkage.

Theft & Loss Prevention

Develop and implement strategies for theft prevention and loss mitigation.

(LPC) Commercial Audit

Conduct frequent audits to ensure compliance and enhance the efficiency of store operations.

SOP Audit Score

Maintain and improve Standard Operating Procedures (SOP) to achieve high audit scores.

Training & Development

Deliver ongoing training and professional development opportunities to enhance team members' capabilities in store operations.

• Manage day-to-day office operations, ensuring a smooth and efficient working environment.
• Oversee the ordering and management of office supplies, equipment, and furniture.
• Coordinate with external vendors and service providers for maintenance, repairs, and other services.
• Manage office reception and direct visitors and incoming communications.
• Develop and implement office policies and procedures.
• Assist with the onboarding process for new employees, including office setup.
• Organize and coordinate company events, meetings, and travel arrangements.
• Maintain office databases and filing systems.
• Ensure the office space is tidy, safe, and well-maintained.
• Provide administrative support to management and staff as needed.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in office management, administration, or a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Ability to multitask and prioritize effectively.
• Proactive problem-solving skills.
• Experience with budget management is a plus.
• Familiarity with office equipment and technology.

• Develop and execute comprehensive strategies for customer operations support and technical assistance across all global markets, ensuring consistency and quality for Gurugram, Haryana, IN and beyond.
• Lead, manage, and mentor a dispersed team of support professionals, fostering a culture of customer-centricity, efficiency, and continuous improvement.
• Oversee the day-to-day operations of customer support channels, including ticketing systems, live chat, phone support, and email.
• Implement and refine support processes, workflows, and knowledge management systems to enhance response times and resolution rates.
• Analyze support metrics and key performance indicators (KPIs) to identify trends, areas for improvement, and opportunities for proactive issue resolution.
• Collaborate with product development, engineering, and sales teams to provide feedback on product issues and enhance the overall customer experience.
• Manage the budget for the operations support department, ensuring cost-effectiveness and resource optimization.
• Stay abreast of industry best practices, emerging technologies, and customer support trends to drive innovation.
• Develop and deliver comprehensive training programs for support staff.
• Ensure adherence to service level agreements (SLAs) and strive to exceed customer expectations.
• Champion customer satisfaction and build strong, lasting relationships with clients.
• Implement strategies for customer retention and loyalty through exceptional support.

• Bachelor's degree in Business Administration, Management, Information Technology, or a related field. An MBA or equivalent advanced degree is a plus.
• A minimum of 10 years of progressive experience in operations management, customer support, or a related leadership role, with at least 5 years in a management capacity.
• Proven experience managing global, distributed support teams in a remote-first environment.
• Demonstrated expertise in implementing and optimizing customer support technologies and CRM systems.
• Strong understanding of ITIL frameworks and best practices for service management.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to drive change and implement process improvements effectively.
• Experience in the technology or software industry is highly preferred.
• A customer-centric mindset with a passion for delivering outstanding service.

• Supervise and manage the performance of administrative support staff.
• Oversee the daily operations of the office, ensuring efficiency and organization.
• Develop, implement, and maintain administrative policies and procedures.
• Manage office budgets, including expense tracking and reporting.
• Ensure efficient management of office supplies, equipment, and facilities.
• Oversee the organization and maintenance of filing systems and records.
• Coordinate travel arrangements, meeting schedules, and event logistics.
• Serve as a point of contact for internal and external inquiries.
• Implement and improve administrative processes to enhance productivity.
• Ensure a safe and productive work environment for all staff.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in administrative management or office management.
• Proven experience in supervising staff and managing office operations.
• Strong understanding of office management principles and best practices.
• Excellent organizational, time management, and multitasking skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Experience with budget management and vendor relations.
• Ability to work independently and as part of a team.

• Manage day-to-day office operations, including facility management, supplies inventory, and vendor relations.
• Oversee the reception area, ensuring a welcoming and professional environment for visitors and employees.
• Coordinate meeting schedules, room bookings, and catering arrangements for internal and external meetings.
• Manage incoming and outgoing mail and courier services.
• Maintain office equipment and arrange for necessary repairs and maintenance.
• Assist with the onboarding process for new employees, including workspace setup and orientation.
• Implement and enforce office policies and procedures to ensure compliance and efficiency.
• Handle general administrative tasks, such as filing, data entry, and document management.
• Support HR functions with administrative tasks related to employee records and benefits.
• Manage office budgets and track expenses, ensuring cost-effectiveness.
• Act as a point of contact for employee queries regarding office-related matters.
• Organize company events and social activities to promote employee engagement.
• Ensure the office adheres to health and safety regulations.
• Liaise with IT support for any hardware or software issues within the office.
• Maintain a clean, organized, and functional workspace for all employees.

• Proven experience as an Office Manager, Administrative Assistant, or in a similar role.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with office equipment and basic IT troubleshooting.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Discretion and confidentiality in handling sensitive information.
• A proactive approach to problem-solving and process improvement.
• Experience in facilities management is a plus.
• High school diploma or equivalent; further qualifications in administration are advantageous.
• Familiarity with vendor management and negotiation.
• A positive attitude and a commitment to providing excellent support services.

• Manage office correspondence, including emails, mail, and phone calls, ensuring timely responses and distribution.
• Coordinate and schedule meetings, appointments, and travel arrangements for staff.
• Maintain and organize office filing systems, both physical and digital, ensuring easy accessibility of information.
• Assist in the preparation of reports, presentations, and other documents.
• Manage office supplies inventory and place orders as needed.
• Provide support for onboarding new employees, including documentation and initial setup.
• Liaise with vendors and service providers to ensure smooth office operations.
• Assist in event planning and coordination for company meetings and activities.
• Ensure office premises are well-maintained and adhere to safety standards.
• Support departmental heads with administrative tasks as required.

• Bachelor's degree in Business Administration, Commerce, or a related field preferred.
• Minimum of 3 years of experience in administrative support or office management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in record-keeping.
• Ability to multitask and prioritize effectively.
• Experience with office equipment and administrative procedures.
• Proactive attitude and problem-solving capabilities.
• Familiarity with basic HR or accounting principles is beneficial.

• Manage general office operations, including mail handling, filing, and maintaining office supplies.
• Coordinate meetings and appointments, managing calendars for senior staff.
• Prepare and edit correspondence, reports, and presentations.
• Handle incoming and outgoing communications, acting as a point of contact for internal and external queries.
• Assist with travel arrangements and expense reporting.
• Maintain office equipment and liaise with IT support for any technical issues.
• Support HR functions by assisting with onboarding processes for new hires and maintaining employee records.
• Manage vendor relationships and ensure timely payments.
• Contribute to office organization and space management.
• Assist with special projects as assigned by management.

• Proven experience as an Office Administrator or in a similar administrative role.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Ability to multitask and prioritize tasks effectively.
• Discretion and confidentiality in handling sensitive information.
• Proactive and able to work independently with minimal supervision.
• Experience with office management software is a plus.
• Familiarity with HR administrative processes is advantageous.
• High school diploma or equivalent; further qualifications in administration are a bonus.