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SAP Pre-Sales Operations Support Specialist_Contract to Hire or Subcon or Permanent_Greater Noida

Job Title: SAP Pre-Sales Operations Support Specialist

Job Type: Contract to Hire or Subcon or Permanent

Location: Greater Noida

Experience: 10+ years

Job Description:

Responsibilities:

• Assist the sales team with pre-sales technical knowledge and presentations.

• Understand customer requirements and provide sales support.

• Conduct product demonstrations, both online and face-to-face.

• Prepare and present product proposals and RFIs (Request for Information).

• Generate new sales opportunities by identifying potential clients and understanding their needs.

• Respond to technical and functional product queries during the sales process.

• Work closely with the sales team and other departments to ensure coordination and smooth execution of sales processes.

• Train the sales team on the technical aspects of the product or service.

• Stay up-to-date with product developments and updates.

• Participate in trade shows, conferences, and other marketing events to promote the company’s solutions.

Qualifications:

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field.

• Proven experience in a pre-sales or sales support role.

• Strong technical knowledge of the product or service being sold.

• Excellent communication and presentation skills.

• Ability to understand and articulate customer requirements.

• Strong problem-solving skills and attention to detail.

• Ability to work collaboratively with cross-functional teams.

• Proficiency in CRM software and sales support tools.

Skills:

• Technical expertise in the relevant product or service.

• Strong customer service orientation.

• Ability to manage multiple tasks and priorities.

• Excellent organizational and time management skills.

• Strong analytical and problem-solving abilities.

• Oversee and manage all administrative functions, including office supplies, equipment maintenance, vendor management, and facilities coordination (if applicable).
• Develop, implement, and maintain efficient administrative policies and procedures.
• Manage the scheduling and coordination of meetings, including virtual conferences and team events.
• Handle correspondence, communications, and inquiries directed to the administrative department.
• Support the onboarding process for new employees, including system access and necessary administrative setup.
• Manage and organize digital and physical records and files to ensure easy retrieval and compliance.
• Assist in budget preparation and manage administrative expenses.
• Coordinate travel arrangements for staff as needed.
• Serve as a point of contact for employees regarding administrative queries.
• Identify opportunities for process improvement and implement solutions to enhance administrative efficiency.
• Supervise and train administrative support staff, fostering a collaborative and productive team environment.
• Ensure compliance with company policies and relevant regulations.
• Maintain positive relationships with vendors and service providers.
• Support HR functions with administrative tasks as required.

• Provide comprehensive administrative support to the Operations Manager and the operations team.
• Manage and organize operational documents, reports, and records, ensuring accuracy and accessibility.
• Coordinate and schedule meetings, appointments, and training sessions for the operations department.
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
• Assist with the preparation of reports, presentations, and other operational documents.
• Maintain databases and update information related to shipments, inventory, and performance metrics.
• Liaise with other departments to facilitate smooth communication and coordination of operational activities.
• Process invoices, track expenses, and assist with basic budget management for the department.
• Order and manage office supplies and equipment for the operations team.
• Assist in onboarding new team members by preparing necessary documentation and resources.
• Contribute to process improvement initiatives within the administrative functions of the operations department.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience (2+ years) as an Administrative Assistant, Office Assistant, or in a similar support role.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
• Strong attention to detail and accuracy in data entry and document management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Familiarity with logistics or supply chain operations is an advantage.
• Adaptability to work in a hybrid model, engaging effectively both in the office and remotely.
• A proactive attitude and willingness to learn new skills.

• Supervise and manage the performance of administrative support staff.
• Oversee the daily operations of the office, ensuring efficiency and organization.
• Develop, implement, and maintain administrative policies and procedures.
• Manage office budgets, including expense tracking and reporting.
• Ensure efficient management of office supplies, equipment, and facilities.
• Oversee the organization and maintenance of filing systems and records.
• Coordinate travel arrangements, meeting schedules, and event logistics.
• Serve as a point of contact for internal and external inquiries.
• Implement and improve administrative processes to enhance productivity.
• Ensure a safe and productive work environment for all staff.

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in administrative management or office management.
• Proven experience in supervising staff and managing office operations.
• Strong understanding of office management principles and best practices.
• Excellent organizational, time management, and multitasking skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Experience with budget management and vendor relations.
• Ability to work independently and as part of a team.

• Manage office correspondence, including emails, mail, and phone calls, ensuring timely responses and distribution.
• Coordinate and schedule meetings, appointments, and travel arrangements for staff.
• Maintain and organize office filing systems, both physical and digital, ensuring easy accessibility of information.
• Assist in the preparation of reports, presentations, and other documents.
• Manage office supplies inventory and place orders as needed.
• Provide support for onboarding new employees, including documentation and initial setup.
• Liaise with vendors and service providers to ensure smooth office operations.
• Assist in event planning and coordination for company meetings and activities.
• Ensure office premises are well-maintained and adhere to safety standards.
• Support departmental heads with administrative tasks as required.

• Bachelor's degree in Business Administration, Commerce, or a related field preferred.
• Minimum of 3 years of experience in administrative support or office management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in record-keeping.
• Ability to multitask and prioritize effectively.
• Experience with office equipment and administrative procedures.
• Proactive attitude and problem-solving capabilities.
• Familiarity with basic HR or accounting principles is beneficial.

• Manage calendars and schedule appointments and meetings.
• Coordinate travel arrangements and prepare itineraries.
• Prepare, proofread, and edit correspondence, reports, and presentations.
• Maintain organized filing systems, both physical and digital.
• Handle incoming and outgoing mail and packages.
• Assist with expense reporting and invoice processing.
• Procure and manage office supplies and equipment.
• Provide general administrative support to the operations team.
• Answer and direct phone calls, and respond to inquiries.
• Assist with special projects as assigned.

• High school diploma or equivalent; Associate's degree preferred.
• Minimum of 2-3 years of experience in an administrative or secretarial role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Experience with office management software and virtual collaboration tools.
• Ability to multitask and prioritize tasks effectively.
• Discretion and confidentiality are essential.
• Proactive and able to work independently with minimal supervision.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.