491 Operations Training jobs in India

Agm - Service Operations Training (Cbo) at Pune

Pune, Maharashtra Vodafone Idea

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Job Description

Job Req ID: 41456- Location: Pune, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

AGM - Service Operations - Training lead (CBO) at Pune

**Job Level/ Designation**

M2

**Function / Department**

Customer Service - Corporate / Service Partner Operations

**Location**

Pune

**No of Positions**

1

**Job Purpose**

Position will be responsible for Backoffice Training operations as a part of Service Partner operations for delivery of training operations with consistent execution, collaborative and robust engagement with peers (clusters /circles) and partners. Adherence to the national training guidelines by liaising with partner/ corporate teams to track and drive compliance to Hiring and Training. Identify training needs and drive suitable training initiatives for overall development of the process.

**Key Result Areas/Accountabilities**
- Manage and deliver Training effectiveness at the site through engagement, review and governance with internal teams, circles and partners to deliver key targeted customer experience.
- Frontline Focus: Implement and drive Governance and Control to ensure delivery of Backoffice KPI’s namely TAT, Quality of Closure and TNPS Re-poll Lead the planning and implementation of Training programs and Frontline skilling initiatives. Ensure high quality resolution is happening to reduce repeat and improve customer satisfaction.
- Training Administration and Analytical Support
- Periodic reviews with partner/Circle/Corporate stakeholders on training performance Adherence to the national training curriculum and guidelines
- Accurate and On-Time Process & Product Content update and cascade through appropriate knowledge management tools
- People Management - Stakeholder Management on account of driving Training KPI’s. Strong Partner & Circle Management and Corporate interface
- Ensure Sustenance and Improvement and explore opportunities for automation & Digitization

**Core Competencies, Knowledge, Experience**
- Domain Expertise: Preferably from Telecom with deep understanding of Backoffice operations, Service Request management Or from similar service industries like banking back office operations type.
- Partnership Management - To own, build and manage partner relationships to extract necessary short & long-term win-win outcomes from partners, through close coordination and engagement with other support teams
- People Management skills - communication, inter-personal skills, collaboration, coaching and motivation as well as the ability to mediate/influence/direct key outcomes in the interests of the customer and business
- Strong Execution skills - Extracting deliverables on a day-to-day, month-on-month and quarter-on-quarter at Backoffice centres managed through effective analytics and implementation skills with partner, circle and cross-functional teams

**Must have technical / professional qualifications**
- Graduate/Post Graduate/ MBA with a min 7 - 10 years of experience in various customer service roles with experience in similar role in the last 2 years
- Preferably Six sigma green belt/ Black belt certified.
- Deep and continuously refreshed understanding of customer experience processes - across the gamut of operations, systems, training and quality
- Exposure to reporting and analytics tools

**Who can Apply**

Should have Partner Management Experience in Training Experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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Training Program Manager

Manesar, Haryana Agilent

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Job Description

Description

Are you ready to take on a multifaceted role that requires intimate knowledge and personal experience working with commercial channels? We're seeking a dedicated individual with a passion for driving sales success to join our team!

The Training & Enablement team delivers programs and enablement solutions across all field training areas: operational, technical/product, sales, professional and sales management.

You will be responsible for leading and optimizing the commercial training program.

Using your specialized knowledge, you will design, curate, and implement programs that deliver high value, feedback, and return on investment in a mostly remote, virtual environment. Partnering with front-line sales managers, marketing, global partners, HR business partners, vendors, senior sales managers, and the regional sales VPs, you will drive initiatives and programs forward in a collaborative and mutually beneficial manner.

You will play a key role in the overall intent to build organizational capability to support our critical initiatives. This role is highly visible within the organization. We are looking for a driven and motived teammate with strong project management skills, familiarity with sales enablement technologies and ability to influence others.

Responsibilities:

  • Collaborate with the commercial org, marketing, and product teams to develop and implement training materials and resources.
  • Conduct needs analysis and execute findings.
  • Build and curate courses and curriculum to create online and in-person learning experiences and environments.
  • Design learning activities, assignments, and assessments.
  • Collaborate with subject matter experts to develop course content.
  • Deliver and facilitate training sessions.
  • Manage program logistics including scheduling, producing webinars, managing logistics for face-to-face sessions.
  • Manage vendor relationships.
  • Manage online learning communities.
  • Monitor training, capture metrics and provide regular reports on effectiveness.
  • Analyse and continuously improve content working with the relevant subject matter experts.
  • Stay current on best practices in instructional design.
  • Qualifications

    Qualifications/Skills:

  • Experience working in a Matrix organization.
  • Strong interest in learning and development.
  • Knowledge of instructional theory, adult learning principles, and needs assessment.
  • Proficiency with learning management systems (LMS).
  • Understanding of website design best practices.
  • Excellent project management and organizational skills.
  • Experience with development platforms, including Articulate 360 and Vyond.
  • Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.
  • Strong critical thinking skills.
  • Ability to prioritize and manage multiple simultaneous deadlines.
  • Experience facilitating/teaching over web-based technologies and large face-to-face audiences.
  • Education, Experience & Licensing Requirements:

  • Bachelor’s degree or equivalent experience in instructional design, education, or related field preferred.
  • Experience as an instructor.
  • Previous experience in instructional design, learning, or training.
  • Experience in a sales operations or sales enablement role a plus.
  • Strong understanding of sales processes and methodologies, including sales enablement platforms and technologies.
  • Additional Details

    This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Travel Required:

    25% of the Time

    Shift:

    Day

    Duration:

    No End Date

    Job Function:

    Marketing
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    Executive – Training Operations

    Makhmalabad, Maharashtra Confidential

    Posted today

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    Job Description

    As an Executive – Training Operations , you will be responsible for the end-to-end coordination and execution of our training programs. Your primary role will be to ensure all logistical and administrative aspects of training delivery are handled efficiently, from scheduling and venue management to participant communication and post-training support. This position requires meticulous planning, strong organizational skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.

    Responsibilities
    • Training Program Coordination:
    • Coordinate the full lifecycle of training programs, including public workshops, corporate batches, and online sessions.
    • Manage training schedules, ensuring optimal utilization of resources (trainers, venues, equipment).
    • Liaise with trainers to confirm availability, content readiness, and logistical requirements.
    • Coordinate with internal teams (e.g., sales, marketing, content development) to ensure smooth program execution.
    • Logistics & Resource Management:
    • Arrange training venues, including room setup, audio-visual equipment, and other necessary facilities.
    • Manage the procurement and distribution of training materials (e.g., handbooks, stationery, projectors, whiteboards).
    • Ensure all necessary training tools, software licenses, and equipment are available and functional before each session.
    • Coordinate travel and accommodation for trainers and participants if required.
    • Participant Management:
    • Handle participant registrations, inquiries, and provide necessary pre-training information.
    • Manage participant attendance records and feedback collection.
    • Issue participation certificates or completion documents post-training.
    • Vendor & Stakeholder Management:
    • Coordinate with external vendors for venue booking, catering, equipment rental, or other services.
    • Maintain strong relationships with trainers, participants, and internal departments.
    • Documentation & Reporting:
    • Maintain accurate records of all training activities, including schedules, attendance, expenses, and feedback.
    • Prepare and submit regular reports on training program status, completion rates, and feedback analysis.
    • Manage training-related invoices and expenses in coordination with the finance department.
    • Quality Assurance & Improvement:
    • Gather and analyze participant feedback to identify areas for operational improvement.
    • Contribute to the continuous improvement of training delivery processes and operational efficiency.

    Education
    Master OF Business Administration (M.B.A)
    Skills Required
    "Learning & Development Talent Management Excellent Communication Skills"
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    Training Operations Coordinator

    Ahmedabad, Gujarat Grras IT Solutions

    Posted 1 day ago

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    Job Description

    Key Responsibilities:

    - Schedule and manage all ongoing and upcoming training batches (online/offline).
    - Coordinate with trainers to avoid scheduling conflicts and overutilization.
    - Monitor trainer availability and assign batches accordingly.
    - Collect and update student fee records; follow up on pending payments.
    - Coordinate between different departments (Sales, Placement, Trainers) for efficient batch functioning.
    - Prepare and update batch-wise reports and rosters regularly.

    Required Skills & Qualifications:

    - Strong interpersonal and communication skills.
    - Excellent organizational and multitasking abilities.
    - Familiarity with scheduling tools or CRM software is a plus.
    - Problem-solving attitude and student-first approach.
    - Prior experience in training/coaching coordination preferred.

    **Job Types**: Full-time, Permanent

    Pay: ₹12,000.00 - ₹30,000.00 per month

    Schedule:

    - Day shift

    Work Location: In person
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    Training Program Manager, OPTIMA

    Bangalore, Karnataka Amazon

    Posted 2 days ago

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    Job Description

    Description
    The OPTIMA team is seeking a Training Program Manager.
    OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
    The Training Program Manager will be responsible for planning, coordinating and executing training programs for OPTIMA business. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment.
    Key job responsibilities
    - Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
    - Own New Program launch and New Hire Onboarding, performance enhancement of programs.
    - Handle a direct span of trainers, provides regular coaching and feedback to help grow individual functional skills and leadership capability.
    - Collaborate with both local and global stakeholders to support Training programs and initiatives.
    - Enhance existing training programs, review and supervise the designing of training content for any new process, program and feature/SOP roll out.
    Basic Qualifications
    - 4+ years of program or project management experience
    - Graduation or Post Graduation in related field.
    - 4+ years of experience working in Training and Learning and Development.
    - Data skills and the ability to understand how learning activities and responsibilities play into the metrics that drive team success.
    - The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
    - Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes.
    - Ability to influence stakeholders at all levels to understand their role in employee development and help build their skills.
    - Detail-oriented, team-focused, and a quick problem-solver.
    - Full proficiency in MS Office
    Preferred Qualifications
    - Familiarity with online learning technology (e.g., Articulate Story line).
    - Proven ability to identify opportunities and launch original learning solution(s) with real impact.
    - Experience in Learning Management system and Knowledge management systems.
    - Experience in driving process improvement projects. Experience in requirement gathering and ability to write clear and detailed requirement document
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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    Training Program Manager, OPTIMA

    Bengaluru, Karnataka ADCI MAA 12 SEZ

    Posted today

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    Job Description

    The OPTIMA team is seeking a Training Program Manager.

    OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.

    The Training Program Manager will be responsible for planning, coordinating and executing training programs for OPTIMA business. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking. The ideal candidate will be comfortable influencing stakeholders and senior leaders, have strong analytical skills, a track record of using data and tools to drive business impact and be comfortable working in an ambiguous environment.


    Key job responsibilities
    - Schedule large-scale training initiatives, tracking training completion, and reporting out on training progress.
    - Own New Program launch and New Hire Onboarding, performance enhancement of programs.
    - Handle a direct span of trainers, provides regular coaching and feedback to help grow individual functional skills and leadership capability.
    - Collaborate with both local and global stakeholders to support Training programs and initiatives.
    - Enhance existing training programs, review and supervise the designing of training content for any new process, program and feature/SOP roll out.

    BASIC QUALIFICATIONS

    - 4+ years of program or project management experience
    - Graduation or Post Graduation in related field.
    - 4+ years of experience working in Training and Learning and Development.
    - Data skills and the ability to understand how learning activities and responsibilities play into the metrics that drive team success.
    - The ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
    - Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes.
    - Ability to influence stakeholders at all levels to understand their role in employee development and help build their skills.
    - Detail-oriented, team-focused, and a quick problem-solver.
    - Full proficiency in MS Office

    PREFERRED QUALIFICATIONS

    - Familiarity with online learning technology (e.g., Articulate Story line).
    - Proven ability to identify opportunities and launch original learning solution(s) with real impact.
    - Experience in Learning Management system and Knowledge management systems.
    - Experience in driving process improvement projects. Experience in requirement gathering and ability to write clear and detailed requirement document

    Our inclusive culture empowers Amazonians to deliver the best results for our customers.
    This advertiser has chosen not to accept applicants from your region.

    Training Program Manager, YouTube

    Hyderabad, Andhra Pradesh Confidential

    Posted today

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    Job Description

    Minimum qualifications:

    • Bachelor's degree in Education, Instructional Design, related field, or equivalent practical experience.
    • 5 years of experience managing cross-functional projects with delivery in organizations.
    • 5 years of experience in supervising and managing third-party partners.

    Preferred qualifications:

    • MBA or Master's degree.
    • 5 years of experience analyzing data and generating business insights.
    • Experience in Data center logistics.
    • Ability to build partnerships with business partners and team members.

    Responsibilities:

    • Consult with business partners and stakeholders to determine the training strategy to support products and workflows.
    • Analyze trends in quality results, product launches, anticipate learning needs, and devise appropriate training interventions.
    • Lead the development and implementation of curricular framework for all YouTube training that drive business results.
    • Drive training development to completion by managing timelines, overseeing the instructional design process, and coordinating the delivery of training to our help centers.
    • Deliver training sessions on new products, policies, and procedures as needed.

    Skills Required
    Project Management, Instructional Design, Stakeholder Engagement, Training Development, Data Analytics
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    MEDICAL CODING Training Program

    Lucknow, Uttar Pradesh Learnmedix

    Posted today

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    Job Description

    Job-Oriented Training Program | 45 Days | Placement Guarantee ( 18k- 25k)

    Launch Your Career with Our 45-Day Job-Oriented Training Program!

    Are you a fresher or recent graduate looking for a stable job and career growth?

    We bring you a 45-day skill-based training program designed for job readiness in today's industry with placement support guaranteed!

    Program Details:

    Duration: 45 Days

    Mode: Online / Offline (Flexible)

    Training Fee: 15,000 (One-time, Installment, Down payment)

    Placement Salary Range: 18,000 - 25,000 per month (for freshers)

    Eligibility: Any Graduates, Final-Year Students, Job Seekers

    Skill(s) required

    Interpersonal skills

    Self-learning

    Other requirements

    What You Get:

    Industry-focused training

    Certification on completion

    Prepration of CPC ( certified professional coder )

    10 years+ Experienced mentors

    Resume building + Interview preparation

    100% Placement Support in reputed companies

    First salary between ₹18k – ₹25k/month

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    Job Oriented Training Program

    Pune, Maharashtra Learntricks Edutech

    Posted 1 day ago

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    Job Description

    Join Job Oriented Program from Learntricks

    These job Oriented Program is for those who didn’t get placed in companies due to lack of opportunities and want to remove freshers tag.

    Don't Waste your valuable time, Just Grab this Opportunity and start your career.

    **Trainings we Provide**:

    - AWS
    - Digital Marketing
    - Full-Stack Development
    - Web Development
    - Python

    **What you will get ?**
    - Work in professional environment like real time employees work.
    - Get access of company portal (just like employees have in companies)
    - Gain valuable work experience
    - Explore a career path
    - Give yourself an edge in the job market
    - Work on clients project under Team Leader/Manager.
    - Placement assistance in terms of Resume Preparation and Interview Preparation.
    - Mock interview and aptitude test preparation.
    - Guidance from industry experts.
    - Remove Freshers Tag.
    - Get experience Certificate*

    No Fake Promises from us to get Admissions in our Program

    **Job Types**: Full-time, Internship, Fresher
    Contract length: 6 months

    Schedule:

    - Day shift

    Ability to commute/relocate:

    - Kothrud, Pune, Maharashtra, Pune - 411038, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
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    Job Oriented Training Program

    Pune, Maharashtra Learntricks Edutech

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    Join Job Oriented Program from Learntricks

    These job Oriented Program is for those who didn’t get placed in companies due to lack of opportunities and want to remove freshers tag.

    Don't Waste your valuable time, Just Grab this Opportunity and start your career.

    **Trainings we Provide**:

    - AWS
    - Digital Marketing
    - Full-Stack Development
    - Web Development
    - Python

    **What you will get ?**
    - Work in professional environment like real time employees work.
    - Get access of company portal (just like employees have in companies)
    - Gain valuable work experience
    - Explore a career path
    - Give yourself an edge in the job market
    - Work on clients project under Team Leader/Manager.
    - Placement assistance in terms of Resume Preparation and Interview Preparation.
    - Mock interview and aptitude test preparation.
    - Guidance from industry experts.
    - Remove Freshers Tag.
    - Get experience Certificate*

    No Fake Promises from us to get Admissions in our Program

    **Job Types**: Full-time, Internship, Fresher
    Contract length: 6 months

    Schedule:

    - Day shift

    Ability to commute/relocate:

    - Kothrud, Pune, Maharashtra, Pune - 411038, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
    This advertiser has chosen not to accept applicants from your region.
     

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