5,681 Outbound Calls jobs in India

Phone Agent (Reverse Logistics)

Location: Wagle Estate, Thane West, Mumbai

Type: Full-Time

About the Role:

We’re looking for a motivated phone agent to support the EcoFlex CARE Program’s asset

recovery operations. You’ll be reaching out to last-mile business entities to arrange the

return of shipped assets, updating call records, and helping improve the customer

experience.

What You’ll Do:

• Make outbound calls via the Smart Solutions portal to initiate shipper returns.

• Accurately update call outcomes in the Calling App after every interaction.

• Follow approved scripts and customer service protocols.

• Provide feedback on improving customer interactions.

• Meet or exceed agreed KPIs for call volume and return success rates.

• US Customers Eastern Standard Time 8am-5pm. 5pm-2:30am (Indian Standard

Time)

• Monday through Friday.

What We’re Looking For:

• 1+ years in call center, customer service, or outbound sales roles for US, UK,

Australia process.

• Strong phone communication and active listening skills.

• Accurate data entry and attention to detail.

• Goal-oriented and comfortable working to targets.

• Prior logistics or reverse logistics experience a plus.

Why Join Us?

• Be part of a growing back-office Customer CARE command center.

• Clear KPIs, supportive coaching, and performance recognition.

• CCT involvement in hiring, training, and performance reviews.

Phone Agent (Reverse Logistics)

Location: Wagle Estate, Thane West, Mumbai

Type: Full-Time

About the Role:

We’re looking for a motivated phone agent to support the EcoFlex CARE Program’s asset

recovery operations. You’ll be reaching out to last-mile business entities to arrange the

return of shipped assets, updating call records, and helping improve the customer

experience.

What You’ll Do:

• Make outbound calls via the Smart Solutions portal to initiate shipper returns.

• Accurately update call outcomes in the Calling App after every interaction.

• Follow approved scripts and customer service protocols.

• Provide feedback on improving customer interactions.

• Meet or exceed agreed KPIs for call volume and return success rates.

• US Customers Eastern Standard Time 8am-5pm. 5pm-2:30am (Indian Standard

Time)

• Monday through Friday.

What We’re Looking For:

• 1+ years in call center, customer service, or outbound sales roles for US, UK,

Australia process.

• Strong phone communication and active listening skills.

• Accurate data entry and attention to detail.

• Goal-oriented and comfortable working to targets.

• Prior logistics or reverse logistics experience a plus.

Why Join Us?

• Be part of a growing back-office Customer CARE command center.

• Clear KPIs, supportive coaching, and performance recognition.

• CCT involvement in hiring, training, and performance reviews.

The primary role of the *Partner Assistance Specialist* is to assist Oracle partners and help them move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth

Responsibilities

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Skills:

• Customer Focus
• Attention to detail
• Excellent English Communication skill (written, Verbal)

Experience:

1 year +

The primary role of the *Partner Assistance Specialist* is to assist Oracle partners and help them move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth

Responsibilities

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Skills:

• Customer Focus
• Attention to detail
• Excellent English Communication skill (written, Verbal)

Experience:

1 year +

The primary role of the *Partner Assistance Specialist* is to assist Oracle partners and help them move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth

Responsibilities

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Skills:

• Customer Focus
• Attention to detail
• Excellent English Communication skill (written, Verbal)

Experience:

1 year +

The primary role of the *Partner Assistance Specialist* is to assist Oracle partners and help them move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth

Responsibilities

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Skills:

• Customer Focus
• Attention to detail
• Excellent English Communication skill (written, Verbal)

Experience:

1 year +