405 Overseas Customer Relations jobs in India
Banking - Client Management - Business Analytics Analyst - Officer
Posted 2 days ago
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Job Description
**Role and responsibilities:**
+ Analyst needs to own and manage internal financial metrics data (client revenue, exposure, risk capital, RWA, ROTCE, RORC etc.) and come up with analysis on various topics related to client returns, business performance, etc
+ Investigation requests - Analyze and report discrepancy in client revenue or risk metrics through various sources
+ Cube check - Analyze and compare financials by products with previous month data to determine major variances
+ Scorecard testing - Testing of banker scorecard, which helps management in banker performance analysis
+ Senior management reporting - Track executive client visits and maintain bi-weekly report
Business/ Department
**Objectives** :
The team will work closely with Financial and Product control groups, CIW team, Regional Finance, Operations, Risk Systems Support across all regions
**Core Responsibilities** :
+ Analyzing internal financial metrics data
+ Resolve discrepancies and revenue adjustments to correct missing revenues in the system
+ Interact and work with IB and CB seniors as well as global bankers
+ Key Deliverables / Day-to-Day Responsibilities:
+ Analyze internal financial metrics data (client revenue, exposure, risk capital, RWA, etc.
+ Working on monthly management reporting
+ Coordinating with bankers and conduct analysis on any disconnect found under revenue / returns metrics
**Qualification:**
+ Graduate
**Skills / Competencies:**
+ Excel skills: Should be equipped with basic to advance excel functionalities
+ Written communication: Should be able to write comprehensive mails explaining the financial data provided (esp. in case of investigation requests)
+ Interpretative skills: Should have a good grasping potential
+ Knowledge of basic financial concepts such as Income Statement, Balance Sheet, Key ratios
+ Excellent organizational and time management skills.
+ Strong team player skills
+ Must be able to work well under pressure and to prioritize workload in order to deliver results to tight deadlines
+ Should be inquisitive and demonstrate quality awareness
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**Job Family Group:**
Decision Management
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**Job Family:**
Business Analysis
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Architect - Project & Client Management (3D Arch-Viz)
Posted 5 days ago
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Job Description
Location: Film City, Noida
Experience: 3+ Yrs of Project Management Experience in CG/ Arch-Viz/ Software/ Advertising industry
Eligibility: B.Arch pass out only required
CTC: up to 10 LPA
Candidate Profile:
An Architect who loves to manage people/ tasks/ projects. Should be methodical, disciplined and able to manage the entire 3D production team. The person should have keen interest in 3D arch-viz with a great eye for detail. Creative abilities like sense of music, filmmaking would be a plus though not a pre-requisite.
Job Description:
- Manage the floor operations and maximize project/ production profitability using efficient planning and re planning skills.
- Ensure Timely deliveries meeting the critical quality parameters
- Oversee the production pipeline for team starting from overall project planning managing budgets and timelines to taking an overview of daily tasks and accomplishments.
- Daily/ weekly audits of task allocation in assigned teams using internal project management software
- Assess and evaluate the works being done within the given time frame and re allocate timelines for specific tasks in coordination with Project Heads.
- Creative contribution to projects in terms of overall packaging of 3D films/ concept etc.
- Load Forecasting
Sparrow Interactive:
Who we are:
We are an Experiential Design Agency headquartered out of Delhi.
As an organization Sparrow has been in business for over 2 decades and with a 100+ strong team we cater to experiential marketing needs of real estate brands across India as well as Middle East. Our solutions range from 3D visualization (Real Estate Animated Films) to state of the art interactive scale models, multi projection theater setups and technology based interactive solutions such as projection based interactive walls, multi-touch kiosks and holographic displays etc.
In a nutshell, Creating Interactive and immersive experiences is our forte. We are imagination enablers, clutter breakers and obsessive innovators. Being our partner is to be at the cutting-edge of technology driven experiential marketing for real estate
PS. We hold a strong positive equity in the real estate industry, across the length and breadth of the country.
Our Belief:
There is a reason why stories outlast news by centuries. There is a reason why storytellers are so loved across differences of place, time and culture. The reason is that a story is what resonates after a brochure has long been forgotten, what speaks long after the sales team has spoken. It is what convinces without having to convince. It’s the experience invoked.
To be this master storyteller is the calling we have chosen to answer at Sparrow. We are a team of 100 plus digital evangelists, domain specialists and narrative building experts who work tirelessly to create memorable forward facilitation experiences for real estate brands.
Our core competencies include creating Project Showcases and interactive environments through integration of Multiple Platforms, Technologies and Solutions.
International Relations Manager
Posted 5 days ago
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Job Description
Adventum Student Living Pvt Ltd is a fast-growing global education services company committed to simplifying the journey of students aspiring to study abroad. Through our platforms—UniAcco (student accommodation marketplace), UniCreds (education loan marketplace), and UniScholars (counselling guidance)
We are looking for a highly driven International Relations Manager to strengthen and expand our partnerships with student housing providers and other international stakeholders across key global markets including the UK, USA, Canada, Australia, and Europe.
Responsibilities:
- Build and manage strategic relationships with global student accommodation providers, universities, and education agencies.
- Drive onboarding of new properties and partners across target geographies to expand inventory and service offerings.
- Monitor trends in international student mobility and competitor activity; identify expansion opportunities.
- Track and report weekly/monthly KPIs for international partnerships and take data-driven actions to optimize partner performance.
- Work closely with Sales, Product, and Marketing teams to ensure smooth partner integrations and campaign executions.
Required Skills:
- 2-4 years of experience in international partnerships, business development, or supply management , preferably in the student accommodation, travel-tech, or edtech sectors.
- Strong negotiation, communication, and relationship management skills.
Location- Mumbai
INTERNATIONAL RELATIONS & INSTITUTIONAL OUTREACH
Posted 23 days ago
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Job Description
INTERNATIONAL RELATIONS & INSTITUTIONAL OUTREACH
Job Summary
PSGR Krishnammal College for Women invites applications from dynamic and qualified women candidate for the position in the International Relations & Institutional Outreach . This leadership role is critical to expanding the institution's global footprint through strategic partnerships, academic collaborations, and institutional branding.
Candidates with a Ph.D. , proven experience in marketing, networking, and demonstrated experience in international relations , outreach, or academic liaison roles and a passion for academic excellence are encouraged to apply.
Key Responsibilities
International Relations:
a) Build and strengthen partnerships with global universities, research institutions, and industry leaders.
b) Coordinate international student and faculty exchange programs, scholarships, and internships.
c) Represent PSGR KCW at global education fairs, summits, and conferences.
d) Develop and oversee cross-cultural programs to promote international diversity on campus.
e) Organize international conferences, workshops, webinars, and guest lectures.
Institutional Outreach:
a) Design and execute strategic marketing plans to promote the institution nationally and globally.
b) Collaborate with embassies, consulates, and international cultural organizations for partnerships.
c) Work with the admissions team to attract international students and diversify the student community.
d) Develop and maintain relationships with the institution's international alumni network.
e) Enhance the institutions digital presence by managing the International Relations section on the college website and social media platforms.
Research & Grant Collaboration:
a) Facilitate global research collaborations, joint publications, and interdisciplinary projects.
b) Identify and secure international funding opportunities and grants for research and institutional initiatives.
c) Support faculty in developing grant proposals for collaborative research.
Administrative Coordination:
a) Liaise with regulatory bodies like the Ministry of Education and UGC for compliance with international relations policies.
b) Maintain a database of collaborations, agreements, and global opportunities for students and faculty.
Partnership Development:
a) Establish academic partnerships with global universities, research organizations, and industry leaders.
b) Coordinate with international exchange programs, MoUs, and dual degree agreements.
Student & Faculty Exchange Programs:
a) Facilitate inbound and outbound student/faculty mobility.
b) Coordinate exchange programs, scholarships, and internships.
Event Management:
a) Organize international conferences, workshops, webinars, and guest lectures.
b) Represent the institution at global education fairs and summits.
Advisory Role:
a) Provide guidance to students regarding international academic opportunities such as exchange programs, study abroad, and scholarships.
Institutional Outreach:
Marketing and Networking:
a) Develop and execute strategic marketing plans to promote the institution at the state, national, and international levels.
b) Collaborate with embassies, consulates, cultural organizations, and education forums.
Admissions Support:
a) Drive efforts to attract international students and diversify the student community.
b) Work closely with admissions teams to enhance the institutions appeal globally.
Alumni Engagement:
a) Build and maintain relationships with the institutions international alumni network for collaborations and mentoring opportunities.
Digital Presence:
a) Manage the International Relations section of the colleges website and social media platforms, showcasing achievements and ongoing collaborations.
Administrative Coordination:
a) Liaise with the Ministry of Education, UGC, and other regulatory bodies for international relations compliance.
b) Maintain a database of international collaborations, agreements, and opportunities.
Qualifications and Skills Required
1. Education: Ph.D. (mandatory).
2. Experience:
a. Minimum 5 7 years of experience in marketing, international relations, or academic liaison roles.
b. Proven track record of establishing global partnerships or leading institutional outreach efforts.
3. Skills:
a. Exceptional communication and interpersonal skills.
b. Strong knowledge of global education systems, international student mobility, and academic exchange programs.
c. Proficiency in digital marketing and social media platforms.
d. Outstanding organizational and project management abilities.
Personal Attributes
- Strategic mindset with the ability to develop and execute long-term goals.
- Cultural sensitivity and adaptability to work in a multicultural environment.
- Proactive, collaborative, and results-driven leadership style.
Scope and Opportunities in the Role
- Lead PSGR KCWs global academic and strategic initiatives.
- Represent the institution in international forums and conferences.
- Foster innovation through global collaborations, positioning PSGR KCW as a premier institution in womens education.
- Collaborate with interdisciplinary teams for research, branding, and outreach.
Application Requirements
- Cover Letter: Highlight your experience in international relations, marketing, and networking.
- Vision Statement: A 1-2 page document detailing your vision for international relations and outreach at PSGR KCW.
- Portfolio: Record of achievements in relevant roles, with measurable outcomes.
- Curriculum Vitae: Detailed CV with academic and professional accomplishments.
Send your applications to with the subject line: Application for International Relations & Institutional Outreach .
Application Deadline: Rolling applications until the position is filled.
Why Join Us?
PSGR Krishnammal College for Women is one of Indias leading institutions dedicated to empowering women through quality education and holistic development. With a legacy of over 60 years, PSGR KCW has a vibrant academic community and is recognized for its global collaborations and research excellence.
Benefits of the Role:
a) Opportunities for international travel and representation.
b) Professional development through specialized training and certifications.
c) Access to a collaborative and innovative academic ecosystem.
d) Shape the colleges global strategy and partnerships.
e) Work closely with an interdisciplinary team of faculty and administrators.
f) Drive innovation in international engagement practices.
Remuneration:
Competitive and commensurate with qualifications and experience.
Executive - Client Account Management Operationss
Posted 5 days ago
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Job Description
Krehsst Tech Solutions is on the lookout to hire a EXECUTIVE - CLIENT RELATION OPERATION - Based out of Akola
Female candidate will be preferred
Job ref.: K42
If you are based out of Akola and comfortable to work from Office with minimum 1-3 years experience in Marketing/ Sales/Business Development then you may apply for this job opportunity
You have a good understanding of various tasks in the marketing and Sales operations
- This job role does not require any travel
- This job is not a telemarketing job
- This job is not for business Development
Our Recruitment teams are siloed as per the specific competency required for each job role such as:
SOURCER - Will source CVs for various posiitons from Job Portals Naukri and Linkedin
RECRUITER - Will engage with candidates already Sourced by the SOURCER
TEAM LEADER - Engages with canididates for Sernior position and Leads the team of Sourcer & Recruiters
CRM/Account Manager - Basically Client frontending and interaction role
Operations Client Account Management (CLIENT RELATION OPERATION) - Is responsible for all the backend work such as:
- Interview Scheduling
- Supporting the Head of department for any activities
- Sending meeting invites to Candidates
- Collecting salary document of selected candidates
- MIS of the entire open jobs with various clients
- Sending email to clients for followup of various ending activities
- Updating the ERP with all client updates
- Keeping the ERP data valid as er client requirements
- Updating jobs and notes
- Creating new positions
If you are convinced that you fit in the above Job Role then this is ur opportunity to join and perform
Please apply to this job post with latest CV and a statement of purpose -
"WHY SHOULD I BE CONSIDERED FOR THIS JOB ROLE WITH KREHSST TECH SOLUTIONS"
We are looking for someone who can join immediately post Diwali vacations - Oct'25
Thank you for your time to review the above job post
Nikhilesh
CEO & Founder
Client Relationship Management / Account Management
Posted 603 days ago
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Job Description
AVP - Client Data Management [T500-20902]
Posted 5 days ago
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Job Description
About Us:
MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.
Job Title: Assistant Vice President – Central Data Management (CDM)
Location: MGS, BCIT Bengaluru
Reports To: Vice President – Planning or FI Japan
Department: Planning or FI Japan
Position Summary:
The Assistant Vice President – Client Data Management (CDM) will lead a specialized team responsible for KYC Book of Work (BOW) Management , Data Management , Management Information System (MIS) Reporting & Analytics , and Automation Initiatives . This role is critical in ensuring data integrity, process standardization, and delivery of actionable insights to support strategic decision-making across the organization.
Key Responsibilities:
Leadership & Governance:
- Provide strategic direction and leadership to the CDM team, ensuring alignment with organizational objectives.
- Establish governance frameworks, policies, and performance management processes.
- Drive regional expansion of CDM services while ensuring compliance with regulatory requirements.
Book of Work & Data Management:
- Oversee KYC BOW management and ensure timely execution of deliverables.
- Maintain data accuracy, integrity, and compliance across multiple systems.
- Conduct regular process audits and implement improvements for efficiency and risk mitigation.
MIS Reporting & Analytics:
- Design and implement standardized reporting frameworks and dashboards using Power BI and other visualization tools.
- Deliver accurate and timely MIS reports to senior management and stakeholders.
- Introduce advanced analytics techniques to support strategic initiatives.
Automation & Process Optimization:
- Identify and implement automation opportunities to streamline processes and reduce manual effort.
- Lead ad-hoc automation projects from concept to delivery, ensuring measurable impact.
- Monitor and evaluate the effectiveness of implemented solutions.
Team Development:
- Recruit/ mentor, and/or develop team members to build a high-performing unit.
- Foster a culture of continuous improvement, innovation, and collaboration.
- Provide ongoing training and career development opportunities.
Qualifications & Experience:
Education:
- Bachelor’s or Master’s degree in Business Administration, Data Analytics, Information Systems, or a related discipline.
Experience:
- Minimum 10 years of experience in data management, reporting, or analytics, with at least 3 years in a leadership role.
- Proven expertise in Power BI, Tableau, and process automation tools like Alteryx.
- Strong understanding of KYC processes and regulatory compliance.
Technical Skills:
- Proficiency in data visualization, reporting automation, and workflow tools (e.g., JIRA, Confluence).
Behavioral Competencies:
- Strong leadership and stakeholder management skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to manage multiple priorities in a dynamic environment.
Key Performance Indicators:
- Timely and accurate delivery of BOW and MIS reports.
- Successful implementation of automation projects with measurable efficiency gains.
- Team growth, engagement, and capability development.
- Compliance with governance and regulatory standards.
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Head - Client Services and Project Management
Posted 2 days ago
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Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.
**Position Summary:** To lead Client Services and Project Management team to lead client clinical studies with respect to the packaging and distribution of investigational supplies while ensuring client service levels are met and handled appropriately for growth.
**Crucial Duties and Responsibilities:**
+ Lead and own the Project Management Team and Order Processing Team.
+ Provide guidance, support and direction to ensure team efficiency
+ and develop a collaborative team environment.
+ Mentoring, coaching, training, career development, and harness Team Leaders' leadership Develop training curriculum to enhance the skills and knowledge for client services team; and encourage ongoing learning development. Maintenance and Communication of clinical study databases that includes internal pricing, contracts, customs and regulatory updates.
+ Ensure timely cross functional communication with Operations and Quality Assurance on study updates allowing studies to run with optimal efficiency. Ensure all processes are handled to agreed and specified level through optimal utilization of all available resources, staffing and otherwise.
+ Set performance goals and expectations for the team and regularly review and evaluate team performance against key performance measurements.
+ These include alerting of time critical shipments, project database integrity and accurate shipment and inventory performance reporting.
+ Resolve issues and ensure service recoveries are well supervised, documented and closed in a timely manner.
+ Continuously review and optimize processes to improve efficiency and effectiveness.
+ Review and improve distribution supplier performance, packaging solutions and business-related supplies.
+ Collaborate and coordinate with Business Development in RFQ, RFI management and closing sales. Develop responses to RFQ/RFI's and other business enquiries for existing customer.
+ Closely liaise/coordinate with offices across the region to ensure, exchange of market and customer information and to maintain similar service and quality offerings.
**Minimum Requirements/Qualifications:**
Bachelor's / Master degree in Pharmacy with a minimum of 10 / 15 Years of relevant service validated experience (in Clinical Trial, Logistics, Supply Chain or Customer Service industry)
+ Excellent written and verbal communication skills
+ Possess knowledge and experience in handling customer's expectation
+ Potential to work on a variety of different projects simultaneously.
+ Show efficiency under strict time pressure and handle multiple tasksMeticulous attention to detail
+ Computer Literate and can efficiently use various Microsoft Office applications
+ Ability to work independently and resolve problems/ projects by exercising independent decision making.
+ Diligent with a focus on accuracy and quality.
**_Additional preferences:_** Professional project management /supply chain certification
**Benefits**
We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service
Posted 23 days ago
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Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.