8 Pacu Transporter jobs in India
Customer Support Specialist (Lead Conversion with healthcare support exp mandatory)
Posted today
Job Viewed
Job Description
We are looking for a highly motivated and experienced Healthcare Product Support and Lead Conversion you will play a critical role in delivering exceptional customer service to our patients and converting leads into new business opportunities. You will be responsible for responding to patient inquiries, resolving concerns, and providing education on our healthcare services. Additionally, you will work closely with our sales team to convert leads into new business opportunities.
Key Responsibilities:
Product Support:
- Provide technical support and training to customers on our healthcare products.
- Troubleshoot and resolve customer complaints and issues
- Develop and deliver product usage demos
- Collaborate with cross-functional teams to resolve customer issues
- Respond to patient inquiries via phone, email, and chat.
- Resolve patient concerns and complaints in a timely and professional manner.
- Provide education on our healthcare services and benefits.
Lead Conversion:
- Work closely with the marketing team to convert leads into new business opportunities.
- Follow up with leads to schedule appointments and consultations.
- Provide product/service information and benefits to leads.
Patient Engagement:
- Engage with patients to understand their needs and preferences.
- Provide personalized support and guidance to patients.
- Foster strong relationships with patients to drive loyalty and retention.
Data Entry and Reporting:
- Accurately enter patient data and interactions into our CRM system.
- Generate reports on patient interactions, lead conversion, and sales performance.
Collaboration and Communication:
- Work closely with cross-functional teams, including sales, marketing, and clinical operations.
- Communicate effectively with patients, leads, and internal stakeholders.
Requirements
- Degree in Life Sciences, Pharmacy, or related field
- 2-8 years of experience in sales and customer support in the healthcare industry
- Proven track record of success in sales and customer support
- Strong knowledge of healthcare products and regulations
- Ability to work in a fast-paced environment and prioritise multiple tasks
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritise multiple tasks.
- Strong product knowledge and understanding of healthcare services.
- Proficient in CRM software and Microsoft Office.
Customer Support Specialist (Lead Conversion with healthcare support exp mandatory)
Posted today
Job Viewed
Job Description
We are looking for a highly motivated and experienced Healthcare Product Support and Lead Conversion you will play a critical role in delivering exceptional customer service to our patients and converting leads into new business opportunities. You will be responsible for responding to patient inquiries, resolving concerns, and providing education on our healthcare services. Additionally, you will work closely with our sales team to convert leads into new business opportunities.
Key Responsibilities:
Product Support:
- Provide technical support and training to customers on our healthcare products.
- Troubleshoot and resolve customer complaints and issues
- Develop and deliver product usage demos
- Collaborate with cross-functional teams to resolve customer issues
- Respond to patient inquiries via phone, email, and chat.
- Resolve patient concerns and complaints in a timely and professional manner.
- Provide education on our healthcare services and benefits.
Lead Conversion:
- Work closely with the marketing team to convert leads into new business opportunities.
- Follow up with leads to schedule appointments and consultations.
- Provide product/service information and benefits to leads.
Patient Engagement:
- Engage with patients to understand their needs and preferences.
- Provide personalized support and guidance to patients.
- Foster strong relationships with patients to drive loyalty and retention.
Data Entry and Reporting:
- Accurately enter patient data and interactions into our CRM system.
- Generate reports on patient interactions, lead conversion, and sales performance.
Collaboration and Communication:
- Work closely with cross-functional teams, including sales, marketing, and clinical operations.
- Communicate effectively with patients, leads, and internal stakeholders.
Requirements
- Degree in Life Sciences, Pharmacy, or related field
- 2-8 years of experience in sales and customer support in the healthcare industry
- Proven track record of success in sales and customer support
- Strong knowledge of healthcare products and regulations
- Ability to work in a fast-paced environment and prioritise multiple tasks
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritise multiple tasks.
- Strong product knowledge and understanding of healthcare services.
- Proficient in CRM software and Microsoft Office.
Requirements
customer support patient care healthcare communication
Bpo : Customer Support : Us Healthcare Process :
Posted today
Job Viewed
Job Description
There is an ongoing requirement for **Customer Support in R1RCM Noida and Gurgaon**
**B.E - B.Tech : Can Not Apply**
**MODE OF INTERVIEW - Telephonic Interview**
**You Can Also Share Your CV's on Above Numbers**
**You can also share CV through Whatsapp at the above numbers.**
- Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable.
- To prioritize the pending claims for calling from the aging basket.
- Should be able to convince the claims company (payers) for payment of their outstanding claims.
- To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear.
- To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance.
- Escalate difficult collection situations to management in a timely manner.
- Review provider claims that have not been paid by insurance companies.
- Handling patients billing queries and updating their account information.
- Post cash and write off the contractual adjustments accordingly while working on the accounts.
- Meeting daily/weekly and monthly targets set for an individual.
**Desired Profile**:
- Should be willing to work in US Shift.
- Fresher/Experience in Healthcare Revenue Cycle Management process.
- Strong written and verbal communication skills.
- Good computer skills including Microsoft Office suite.
- Ability to prioritize and manage work queue.
- Ability to work independently as well as in a team environment.
- Strong analytical and problem-solving skills.
- Good typing skills with a speed of min 30-35 words /min.
Key Skills
BPO
Mphasis
Genpact
TLC
Ienergizer
Serco
Aegis
Intellinet
HCL
HGS
Metlife
Tech Mahindra
Just Dial
EXL
Teleperformance
Convergys
Concentrix
Amazon
Arvato
Allsec
Hinduja
Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
- Any Graduate
Company Profile
- Outpace Consulting Services Private Limited- R1RCM- Company Info
***
- View Contact Details- +**Salary**:
2,00,000 - 2,75,000 P.A.
**Industry**:
BPO / Call Centre
**Functional Area**:
Customer Success, Service & Operations
**Role Category**:
Customer Success
**Role**:
Customer Success Associate
**Employment Type**:
Full Time, Permanent
Customer Support Analyst – US Healthcare
Posted 11 days ago
Job Viewed
Job Description
Overview
PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience. As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level. The Customer Support Analyst should have more than 3 years of solid experience in voice and non-voice support for US-based clients and should have good communication abilities in both verbal and written while consistently delivering high-quality service with minimal supervision.
ROLE AND RESPONSIBILITIES
We believe-- the best commandos are made in the battlefield and not in the academy visà-vis best customer support analysts are made in a dynamic work environment and not business schools.
• 3+years’ experience in hard core voice/non-voice support, supporting US clients.
• Excellent communication skills both oral and written.
• Thinks independently and operate with limited supervision.
• Assertive, goal-oriented and self-motivated.
• Ability to multi-task, handle pressure and work under deadlines.
• Detailed oriented with excellent telephone and spelling skills.
• Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
• Works well independently and within the team.
• An ardent problem solver, one who always thinks from the customer’s perspective.
• Fast learner who can grasp product domain knowledge.
Skills – Experience in Medical Billing AR Calling domain will be preferred.
Experience - 3-6 years
Location – Mumbai or Kochi
Shift - Night Shift (US Shift)
WHO WE ARE
PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.
Please visit our website to learn more about us, at
PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment
Customer Support Analyst – US Healthcare
Posted today
Job Viewed
Job Description
Overview
PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience. As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level. The Customer Support Analyst should have more than 3 years of solid experience in voice and non-voice support for US-based clients and should have good communication abilities in both verbal and written while consistently delivering high-quality service with minimal supervision.
ROLE AND RESPONSIBILITIES
We believe-- the best commandos are made in the battlefield and not in the academy visà-vis best customer support analysts are made in a dynamic work environment and not business schools.
• 3+years’ experience in hard core voice/non-voice support, supporting US clients.
• Excellent communication skills both oral and written.
• Thinks independently and operate with limited supervision.
• Assertive, goal-oriented and self-motivated.
• Ability to multi-task, handle pressure and work under deadlines.
• Detailed oriented with excellent telephone and spelling skills.
• Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
• Works well independently and within the team.
• An ardent problem solver, one who always thinks from the customer’s perspective.
• Fast learner who can grasp product domain knowledge.
Skills – Experience in Medical Billing AR Calling domain will be preferred.
Experience - 3-6 years
Location – Mumbai or Kochi
Shift - Night Shift (US Shift)
WHO WE ARE
PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.
Please visit our website to learn more about us, at
PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment
Customer Support Analyst - US Healthcare
Posted today
Job Viewed
Job Description
Overview
PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience. As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level. The Customer Support Analyst should have more than 3 years of solid experience in voice and non-voice support for US-based clients and should have good communication abilities in both verbal and written while consistently delivering high-quality service with minimal supervision.
ROLE AND RESPONSIBILITIES
We believe-- the best commandos are made in the battlefield and not in the academy visà-vis best customer support analysts are made in a dynamic work environment and not business schools.
• 3+years’ experience in hard core voice/non-voice support, supporting US clients.
• Excellent communication skills both oral and written.
• Thinks independently and operate with limited supervision.
• Assertive, goal-oriented and self-motivated.
• Ability to multi-task, handle pressure and work under deadlines.
• Detailed oriented with excellent telephone and spelling skills.
• Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
• Works well independently and within the team.
• An ardent problem solver, one who always thinks from the customer’s perspective.
• Fast learner who can grasp product domain knowledge.
Skills – Experience in Medical Billing AR Calling domain will be preferred.
Experience - 3-6 years
Location – Mumbai or Kochi
Shift - Night Shift (US Shift)
WHO WE ARE
PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.
Please visit our website to learn more about us, at
PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment
Customer Support Analyst – US Healthcare
Posted 11 days ago
Job Viewed
Job Description
Overview
PracticeSuite, Inc. is an innovative platform to enable medical practices and other healthcare facilities to create an amazing patient experience. As a single platform, PracticeSuite has diverse features to modernize practices and take them to the next level. The Customer Support Analyst should have more than 3 years of solid experience in voice and non-voice support for US-based clients and should have good communication abilities in both verbal and written while consistently delivering high-quality service with minimal supervision.
ROLE AND RESPONSIBILITIES
We believe-- the best commandos are made in the battlefield and not in the academy visà-vis best customer support analysts are made in a dynamic work environment and not business schools.
• 3+years’ experience in hard core voice/non-voice support, supporting US clients.
• Excellent communication skills both oral and written.
• Thinks independently and operate with limited supervision.
• Assertive, goal-oriented and self-motivated.
• Ability to multi-task, handle pressure and work under deadlines.
• Detailed oriented with excellent telephone and spelling skills.
• Solid typing and PC skills including proficiency with MS Word, Power Point & Excel.
• Works well independently and within the team.
• An ardent problem solver, one who always thinks from the customer’s perspective.
• Fast learner who can grasp product domain knowledge.
Skills – Experience in Medical Billing AR Calling domain will be preferred.
Experience - 3-6 years
Location – Mumbai or Kochi
Shift - Night Shift (US Shift)
WHO WE ARE
PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.
Please visit our website to learn more about us, at
PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment
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Customer support - US Healthcare BPO - Non voice (Bhubaneswar)
Posted 586 days ago
Job Viewed
Job Description
Hiring for Customer support US Healthcare - Non voice process in a renowned client company @ Bhubaneswar
Client Details:
Our Client is an Indian multinational company that provides technology and business process outsourcing service.
Job Title: Non voice process US healthcare.
Work Location: Bhubaneswar.
Any fresher UG & Graduate can apply ready to work in MNC for night shift.
RequirementsCandidate should be ok with hardcore permanent night shifts.Should be ok with work from office only.Should be double vaccinated.Freshers CTC- (In hand:- 10.5-11k)Perks:- Shift Allowance(Range:- 0-3000k credited every month basis aligned shift).B.E / B.Tech / BCA/MBA/BA-LLB/B.Ed./ B. Pharma/Any technical Diploma or Degree- Not eligible to apply.Should not be pursuing any regular courses(Avoid MBA/BCA/MCA distance pursuing candidates).Shouldn’t be pursuing professional course(CA/CMA/CA Inter/ICWA/CFA).Should have relevant documents- Aadhar card, Pan card, educational marksheets and certificates.Should be ok with one side transport facility(Odd hours pick/drop).Incase any candidate is out of boundary, person should be ok with relocation within transport boundary.Designation- Process Associate, Band- AA5 days working with 2 rotational week offs.Preferred Immediate Joiners .BenefitsOpportunity to move laterally within the organization, through IJP for various other roles and business units which exist