8,254 Partner Relations jobs in India

Key responsibilities:
1. Work on being the single point of contact for all our training partners and work with them to handle the training' content, support, IST Practicals, or any other aspects of partner-led training
2. Create and implement processes and frameworks for partner-led training to ensure quality content and support
3. Handle the monthly partners' payouts (this includes creating payout sheets in Excel, checking the invoices, & maintaining records for internal references)
4. Work closely with the finance team and training partners to validate the payout calculations and ensure timely payout processing
5. Manage a team of virtual interns (teaching assistants) for the in-house training to ensure quality and timely support for our learners (this also includes planning the hiring and working with the HR team to ensure the bandwidth during different times of the year)
6. Handle content security (this involves finding out Internshala's content (training videos, test solutions, text chapters, Internshala's branding elements, etc.) posted on different platforms like YouTube, Telegram, Vimeo, Facebook, etc. and filing the official requests/complaints to take down such content)

What will you learn?

1. An in-depth understanding of the content development process for e-learning
2. Enhanced communication and interpersonal skills
4. Get insights into the functioning of a business and its strategy

Pay: ₹360,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

License/Certification:

- Tally (preferred)

**Speak with the employer**
+91

**The Company**

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary: This job engages with their team to contribute to employee relations solutions and suggest efficiencies. They provide support and guidance on employee relations matters, assist in program administration, and collaborate to enhance the overall effectiveness of the employee relations function.

**Job Description**:
**Essential Responsibilities**:

- Engage and collaborate with the immediate team to contribute to employee relations solutions.
- Suggest efficiencies and improvements within defined processes and procedures.
- Provide support and guidance to managers and employees on employee relations matters.
- Assist in the design and administration of employee engagement programs.
- Contribute to the overall effectiveness of the employee relations function through collaboration.

**Minimum Qualifications**:

- Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

**Our Benefits**:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

**Who We Are**:
**Commitment to Diversity and Inclusion**

**Belonging at PayPal**:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

Our client, a dynamic and growing organization in Vijayawada, Andhra Pradesh , is seeking an experienced Human Resources Business Partner to spearhead their employee relations initiatives. This critical role focuses on fostering a positive and productive work environment by effectively managing employee relations, resolving workplace conflicts, and ensuring compliance with all labor laws and company policies. The HR Business Partner will serve as a key liaison between management and employees, providing guidance and support on a wide range of HR matters.

Key responsibilities include investigating employee grievances, conducting disciplinary actions, facilitating mediation, and advising management on best practices in employee relations. You will also be involved in developing and implementing HR policies and procedures, managing performance improvement plans, and contributing to talent management strategies. The ideal candidate will possess a strong understanding of Indian labor laws and employment regulations. You will proactively identify potential employee relations issues and develop strategies to mitigate risks.

We are looking for a Bachelor's or Master's degree in Human Resources, Business Administration, or a related field, with a minimum of 5-7 years of progressive experience in HR, with a significant focus on employee relations. Excellent interpersonal, communication, and conflict resolution skills are essential. The ability to maintain confidentiality, exercise sound judgment, and build trust across all levels of the organization is paramount. Experience with HRIS systems and a solid understanding of HR best practices are required. This role requires a proactive, empathetic, and resilient individual who can navigate complex employee situations with professionalism and integrity. The position is based in our client's offices in Vijayawada, offering a stimulating work environment and opportunities for career advancement within a reputable company. If you are passionate about creating a fair and supportive workplace, we invite you to apply.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**  
As part of the Sprinklr Culture and Talent (C&T) organization, the Sr. Employee Relations Partner will be the sole Employee Relationships (ER) expert in the Americas. This role will provide leaders with guidance in employee matters related to, but not limited to, performance, conduct, team member complaints, and investigations. They will play a critical role in the employee life cycle, many times engaging during stressful or uncomfortable circumstances. They will also be focused on the team member experience by partnering with leaders to provide performance coaching consultation and leadership development. This role will also be involved in process, policy formulation, and training.  They will manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect along the way. This is a great opportunity for someone who likes to build and own a very important experience within C&T. This position is remote and can be based anywhere in the US but must be open to working across time zones.  
**What You Will Be Responsible For**   
+ Conducts complex investigations and manages cases for a wide variety of allegations including, but not limited to harassment, discrimination, retaliation, and workplace violence. 
+ Manages performance and conduct-related concerns by providing consultation to leaders as the ER subject matter expert. 
+ Collaborates with leaders to produce quality performance management documents including corrective action, performance improvement plans, and other coaching documents, as applicable. 
+ Partners with C&T Business Partners (C&T BP) and field leaders to create strategic approaches to performance management, talent assessment, leadership development, training, etc. 
+ Produces highly detailed written responses and communications for employees and leaders. 
+ Produces highly detailed case reports, interview notes, synopses, etc. 
+ Maintains accurate documentation and updates cases in the case management system promptly. 
+ Communicates regularly with reporting parties, C&T and leadership regarding pending investigations and provides timely investigation reports with supporting documentation. 
+ Consults with in-house employment attorneys to ensure compliance and consistent interpretation of relevant laws and regulations and application of company policies and procedures. 
+ Applies independent judgment when providing guidance to C&T and leaders in the resolution of workplace concerns. 
+ Develops effective relationships with team members, C&T, and leaders to become a trusted partner. 
+ Identifies macro trends and themes as it relates to ER concerns and creates, recommends, and influences positive change to solve problems at their core. 
+ Provides reports with insights to C&T BPs and field partners (i.e., trends & root cause analysis). 
+ Participates in projects led by the ER team as needed. 
**What Makes You Qualified**  
+ You've developed through 10+ years of human resources experience.  
+ Within your experience, you have spent at least 5 years specifically within employee relations and 3+ years as either a Generalist or Human Resources Business Partner. 
+ You have a unique emotional maturity and integrity and can exhibit our culture and values through your daily behavior and interactions.  
+ Strong understanding of Labor Laws within the Americas - global is a plus. 
+ You're passionate about THIS business and can consistently bring an innovative approach to solutions to help Sprinklr evolve.wisely!  
+ You're passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP).  
+ You are a LEADER - you have a collaborative and influential style which inspires others into action and allows you to champion positive change.  
+ Experience working in a fast-paced environment - Tech or similar industry. 
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**What You'll Do**  
As part of the Sprinklr Culture and Talent (C&T) organization, the Sr. Employee Relations Partner will be the sole Employee Relationships (ER) expert in the Americas. This role will provide leaders with guidance in employee matters related to, but not limited to, performance, conduct, team member complaints, and investigations. They will play a critical role in the employee life cycle, many times engaging during stressful or uncomfortable circumstances. They will also be focused on the team member experience by partnering with leaders to provide performance coaching consultation and leadership development. This role will also be involved in process, policy formulation, and training.  They will manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect along the way. This is a great opportunity for someone who likes to build and own a very important experience within C&T. This position is remote and can be based anywhere in the US but must be open to working across time zones.  
**What You Will Be Responsible For**   
+ Conducts complex investigations and manages cases for a wide variety of allegations including, but not limited to harassment, discrimination, retaliation, and workplace violence. 
+ Manages performance and conduct-related concerns by providing consultation to leaders as the ER subject matter expert. 
+ Collaborates with leaders to produce quality performance management documents including corrective action, performance improvement plans, and other coaching documents, as applicable. 
+ Partners with C&T Business Partners (C&T BP) and field leaders to create strategic approaches to performance management, talent assessment, leadership development, training, etc. 
+ Produces highly detailed written responses and communications for employees and leaders. 
+ Produces highly detailed case reports, interview notes, synopses, etc. 
+ Maintains accurate documentation and updates cases in the case management system promptly. 
+ Communicates regularly with reporting parties, C&T and leadership regarding pending investigations and provides timely investigation reports with supporting documentation. 
+ Consults with in-house employment attorneys to ensure compliance and consistent interpretation of relevant laws and regulations and application of company policies and procedures. 
+ Applies independent judgment when providing guidance to C&T and leaders in the resolution of workplace concerns. 
+ Develops effective relationships with team members, C&T, and leaders to become a trusted partner. 
+ Identifies macro trends and themes as it relates to ER concerns and creates, recommends, and influences positive change to solve problems at their core. 
+ Provides reports with insights to C&T BPs and field partners (i.e., trends & root cause analysis). 
+ Participates in projects led by the ER team as needed. 
**What Makes You Qualified**  
+ You've developed through 10+ years of human resources experience.  
+ Within your experience, you have spent at least 5 years specifically within employee relations and 3+ years as either a Generalist or Human Resources Business Partner. 
+ You have a unique emotional maturity and integrity and can exhibit our culture and values through your daily behavior and interactions.  
+ Strong understanding of Labor Laws within the Americas - global is a plus. 
+ You're passionate about THIS business and can consistently bring an innovative approach to solutions to help Sprinklr evolve.wisely!  
+ You're passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP).  
+ You are a LEADER - you have a collaborative and influential style which inspires others into action and allows you to champion positive change.  
+ Experience working in a fast-paced environment - Tech or similar industry. 
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Description

What You'll Do

As part of the Sprinklr Culture and Talent (C&T) organization, the Sr. Employee Relations Partner will be the sole Employee Relationships (ER) expert in the Americas. This role will provide leaders with guidance in employee matters related to, but not limited to, performance, conduct, team member complaints, and investigations. They will play a critical role in the employee life cycle, many times engaging during stressful or uncomfortable circumstances. They will also be focused on the team member experience by partnering with leaders to provide performance coaching consultation and leadership development. This role will also be involved in process, policy formulation, and training. They will manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect along the way. This is a great opportunity for someone who likes to build and own a very important experience within C&T. This position is remote and can be based anywhere in the US but must be open to working across time zones.

What You Will Be Responsible For

Conducts complex investigations and manages cases for a wide variety of allegations including, but not limited to harassment, discrimination, retaliation, and workplace violence. 

Manages performance and conduct-related concerns by providing consultation to leaders as the ER subject matter expert.

Collaborates with leaders to produce quality performance management documents including corrective action, performance improvement plans, and other coaching documents, as applicable. 

Partners with C&T Business Partners (C&T BP) and field leaders to create strategic approaches to performance management, talent assessment, leadership development, training, etc. 

Produces highly detailed written responses and communications for employees and leaders. 

Produces highly detailed case reports, interview notes, synopses, etc. 

Maintains accurate documentation and updates cases in the case management system promptly. 

Communicates regularly with reporting parties, C&T and leadership regarding pending investigations and provides timely investigation reports with supporting documentation. 

Consults with in-house employment attorneys to ensure compliance and consistent interpretation of relevant laws and regulations and application of company policies and procedures. 

Applies independent judgment when providing guidance to C&T and leaders in the resolution of workplace concerns. 

Develops effective relationships with team members, C&T, and leaders to become a trusted partner. 

Identifies macro trends and themes as it relates to ER concerns and creates, recommends, and influences positive change to solve problems at their core. 

Provides reports with insights to C&T BPs and field partners (i.e., trends & root cause analysis). 

Participates in projects led by the ER team as needed. 

What Makes You Qualified

You’ve developed through 10+ years of human resources experience.

Within your experience, you have spent at least 5 years specifically within employee relations and 3+ years as either a Generalist or Human Resources Business Partner. 

You have a unique emotional maturity and integrity and can exhibit our culture and values through your daily behavior and interactions.

Strong understanding of Labor Laws within the Americas – global is a plus. 

You’re passionate about THIS business and can consistently bring an innovative approach to solutions to help Sprinklr evolve.wisely!

You’re passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP).

You are a LEADER – you have a collaborative and influential style which inspires others into action and allows you to champion positive change.

Experience working in a fast-paced environment – Tech or similar industry. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Description

What You'll Do

As part of the Sprinklr Culture and Talent (C&T) organization, the Sr. Employee Relations Partner will be the sole Employee Relationships (ER) expert in the Americas. This role will provide leaders with guidance in employee matters related to, but not limited to, performance, conduct, team member complaints, and investigations. They will play a critical role in the employee life cycle, many times engaging during stressful or uncomfortable circumstances. They will also be focused on the team member experience by partnering with leaders to provide performance coaching consultation and leadership development. This role will also be involved in process, policy formulation, and training. They will manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect along the way. This is a great opportunity for someone who likes to build and own a very important experience within C&T. This position is remote and can be based anywhere in the US but must be open to working across time zones.

What You Will Be Responsible For

Conducts complex investigations and manages cases for a wide variety of allegations including, but not limited to harassment, discrimination, retaliation, and workplace violence. 

Manages performance and conduct-related concerns by providing consultation to leaders as the ER subject matter expert.

Collaborates with leaders to produce quality performance management documents including corrective action, performance improvement plans, and other coaching documents, as applicable. 

Partners with C&T Business Partners (C&T BP) and field leaders to create strategic approaches to performance management, talent assessment, leadership development, training, etc. 

Produces highly detailed written responses and communications for employees and leaders. 

Produces highly detailed case reports, interview notes, synopses, etc. 

Maintains accurate documentation and updates cases in the case management system promptly. 

Communicates regularly with reporting parties, C&T and leadership regarding pending investigations and provides timely investigation reports with supporting documentation. 

Consults with in-house employment attorneys to ensure compliance and consistent interpretation of relevant laws and regulations and application of company policies and procedures. 

Applies independent judgment when providing guidance to C&T and leaders in the resolution of workplace concerns. 

Develops effective relationships with team members, C&T, and leaders to become a trusted partner. 

Identifies macro trends and themes as it relates to ER concerns and creates, recommends, and influences positive change to solve problems at their core. 

Provides reports with insights to C&T BPs and field partners (i.e., trends & root cause analysis). 

Participates in projects led by the ER team as needed. 

What Makes You Qualified

You’ve developed through 10+ years of human resources experience.

Within your experience, you have spent at least 5 years specifically within employee relations and 3+ years as either a Generalist or Human Resources Business Partner. 

You have a unique emotional maturity and integrity and can exhibit our culture and values through your daily behavior and interactions.

Strong understanding of Labor Laws within the Americas – global is a plus. 

You’re passionate about THIS business and can consistently bring an innovative approach to solutions to help Sprinklr evolve.wisely!

You’re passionate about YOUR business, exhibited through the pursuit and study of global human resources best practice and certifications (PHR, SPHR, SHRM-CP, or SHRM-SCP).

You are a LEADER – you have a collaborative and influential style which inspires others into action and allows you to champion positive change.

Experience working in a fast-paced environment – Tech or similar industry. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

ABOUT STRIPE:

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The Employee Relations and HR Compliance team is a relatively new center of excellence here at Stripe. We are striving to build a respectful, balanced, well-skilled team focused on enabling the People team, managers, and ICs to navigate challenging career moments while balancing compliance, empathy, and risk, resulting in success and engagement for all. 

We are looking for an Employee Relations Partner to join our team at Stripe. This individual will have deep subject knowledge and expertise in employee relations and will be an instrumental part of the team, focusing on improving and implementing frameworks, guidelines, approaches, and best practices. The Employee Relations Partner will be highly cross functional and collaborative, partnering to inform and support Stripes and their managers. 

You will: Case Management

Provide support to or personally lead medium to high complexity employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation

Guide escalated performance management cases, supporting our People Partner and People Specialist teams

Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with operating principles, policies, and appropriate local laws

Advising 

Counsel People Partners, People Specialists, and business leaders on ER issues, trends and risks to foster sound business decisions. As needed, advise on cross-people team projects 

Ensure that optimal decisions are made by leaders, People Partners/Specialists and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy

Collect, analyze, interpret and make recommendations on ER related data

Other projects/responsibilities

Conduct training for leaders, managers, employees, People Partners, People Specialists, Talent Partners, and other stakeholders

Establish best practices for working within an organized case management system (HR Acuity preferred) and ensure that we are leveraging data and insights from the system to inform our approach to employee relations

Other projects as assigned

We’re looking for someone who has: 

Bachelor’s degree required; JD, MBA, or other Advanced Degree preferred

7+ years of Employee Relations/Human Resources or equivalent experience managing complex global investigations

Superior written oral communication skills

Ability to be discreet and maintain confidentiality is required

Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment

Strong analytical skills and experienced decision maker who uses good reasoning and sound judgment required

Must be able to work under pressure and deal with complex issues, while maintaining composure

Ability to remain positive, collaborative, and objective while under pressure

Proven track record of positively influencing leaders, teams, and stakeholders

Ability to be a coach, mentor, advise, and partner with stakeholders at varying levels of seniority

Strong knowledge of ER, labor relations, training, and conflict resolution, along with direct experience leading complex global investigations at all levels, including executive level

Deep understanding of local and regional laws and other employment-related state and federal laws & regulations across Asia Pacific

Open to travel (some travel may be required)

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.