4,080 Passenger Assistance jobs in India

About ITILITE:

ITILITE ( stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy to their core tasks, free from the burdens of making travel arrangements and subsequently dealing with expense claims. Likewise, companies ought to concentrate on their fundamental areas of expertise, relying on an automated and insightful platform for all things related to travel and expenses.

In a global landscape where only a handful of companies offer a comprehensive travel and expense solution, our position is truly unique, enabling us to undertake groundbreaking endeavors through this integration. Our travel platform offers a tailored experience for each traveler, introducing a variety of industry-first features. Notably, we've introduced the concept of travel gamification, wherein employees are rewarded for making financially conscious choices.

Concurrently, our expense platform boasts exceptional flexibility while maintaining an intuitive interface for employees. By doing so, we alleviate the inconvenience associated with filing expenses and the anxieties related to tracking reimbursement processes.

We raised Series C in March 2022, led by Tiger Global and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

• Excellent communication skills (Both Written and Verbal)
• Flexible working in rotational shifts that include night shifts.

About ITILITE:

ITILITE ( stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy to their core tasks, free from the burdens of making travel arrangements and subsequently dealing with expense claims. Likewise, companies ought to concentrate on their fundamental areas of expertise, relying on an automated and insightful platform for all things related to travel and expenses.

In a global landscape where only a handful of companies offer a comprehensive travel and expense solution, our position is truly unique, enabling us to undertake groundbreaking endeavors through this integration. Our travel platform offers a tailored experience for each traveler, introducing a variety of industry-first features. Notably, we've introduced the concept of travel gamification, wherein employees are rewarded for making financially conscious choices.

Concurrently, our expense platform boasts exceptional flexibility while maintaining an intuitive interface for employees. By doing so, we alleviate the inconvenience associated with filing expenses and the anxieties related to tracking reimbursement processes.

We raised Series C in March 2022, led by Tiger Global and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

• Excellent communication skills (Both Written and Verbal)
• Flexible working in rotational shifts that include night shifts.

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. 

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. 

We are now hiring 2 Support Analysts for the GetThere online booking tool who can start immediately.

Requirements

Make an impact

We are hiring 2 Support Analysts to join our team in Bengaluru. This team is responsible for answering day to day cases of GetThere customers.

What you'll get to do

- Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in the Serko team by:

- Escalating process or project improvements to relevant parties within the organisation to enhance the current use of products or reduce incoming call volume and keeping Management aware of potential areas for product, services and education sales.

- Assist with issue and product release testing as and when needed.

What you'll bring

Benefits

At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.

Some of the benefits we offer at Serko are: 

Apply:

Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer. We embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change. 

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product. 

We are now hiring 2 Support Analysts for the GetThere online booking tool who can start immediately.

Requirements

We are hiring 2 Support Analysts to join our team in Bengaluru. This team is responsible for answering day to day cases of GetThere customers.

- Managing client issues via our issue tracking systems, email, and telephone, you will play a key role in the Serko team by:

• Helping solve client problems by creating solutions to product/application client problems and queries.
• Furthering Serko Global Support's relationships with our clients by "going the extra mile"; being responsive and effective in your communication and adhering to SLAs.
• Collaborating with the rest of the Serko team by identifying and escalating more complex issues and working with the wider business to get them resolved.

- Escalating process or project improvements to relevant parties within the organisation to enhance the current use of products or reduce incoming call volume and keeping Management aware of potential areas for product, services and education sales.

- Assist with issue and product release testing as and when needed.

• You love getting to the bottom of things and have a proven flair for problem-solving - You have extensive proven ability in effectively troubleshooting problems and testing solutions. You know how to plan and carry out an investigation into a given problem.
• You have a strong customer service orientation – A lot of people say they have this, but you live and breathe it. You love going out of your way to ensure a customer receives the best possible service from you and your organisation. You grasp the difference between good customer service and superior customer service
• You're a communicator - Most of our customer interactions are in writing rather than verbal, so you need to have the ability to "translate" technical terms into clear customer-oriented language when writing. You're also able to quickly grasp the nub of complex issues presented by clients. You are able to communicate with both end-users and technical people and act as a go-between.
• Strong Travel industry GDS knowledge.
• Previous experience troubleshooting the GetThere tool and functional experience implementing and supporting corporate online travel websites is preferred.

Benefits

At Serko we aim to create a place where people can come and do their best work. Offering competitive benefits that support you as an individual.  

Some of the benefits we offer at Serko are: 

• A competitive base salary and discretionary incentive plan based on individual and company performance
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways

Apply:

Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills: