6,788 Passenger Assistance jobs in India

“Join our dynamic Travel Support team, where quick thinking and smart decisions make a real difference for our contractors and staff”.

ABOUT THE ROLE:

A travel support administrator is responsible for planning, organizing, and managing travel arrangements for individuals or groups, ensuring smooth and efficient travel experiences. This role involves booking flights, accommodation, transportation, and other travel logistics, as well as managing budgets and ensuring compliance with company policies.

Key Responsibilities:

Booking and Coordination: Arranging flights, accommodations, transportation (car rentals, etc.), and other travel logistics.

Budget Management: Managing travel expenses and ensuring costs stay within allocated budgets.

Policy Compliance: Ensuring all travel arrangements adhere to client travel policies and procedures.

Vendor Negotiation: Negotiating with travel agencies to secure the best rates and services using resources for comparison.

Itinerary Management: Check and share detailed travel itineraries, ensuring they meet the needs of travelers.

Troubleshooting: Resolving any issues that arise during travel, such as flight cancellations or unexpected changes.

Travel Advice: Providing travelers with information on travel regulations, and safety protocols if any.

Record Keeping: Maintaining accurate records of travel arrangements, expenses, and other relevant data.

Communication: Communicating effectively with travelers, vendors, and other stakeholders.

Staying Updated: Keeping abreast of travel trends, regulations, and safety measures. The goal is to make travel smooth, cost-effective, and stress-free for everyone.

What We’re Looking For:

Qualification – Any Graduate.

Experience – Above 1 year experience in travel field.

Communication - Candidate should be excellent with both written and oral communication.

Key Skills Required:

Organizational Skills: Excellent organizational and time management skills are crucial for managing multiple travel arrangements simultaneously.

Communication Skills: Strong written and verbal communication skills are needed to interact with travelers, vendors, and other stakeholders.

Attention to Detail: Meticulous attention to detail is necessary to ensure accuracy in bookings and itineraries.

Problem-Solving Skills: The ability to quickly and effectively resolve travel-related issues.

Knowledge of Travel Industry: Familiarity with travel booking systems, industry trends, and travel regulations.

Customer Service Skills: Providing excellent customer service to ensure a positive travel experience with a consultative approach.

Negotiation Skills: Negotiating with vendors to secure the best rates and services.

Computer Skills: Proficiency in using computer systems for booking and managing travel.

Language Skills: Fluency in English is often required, and knowledge of other languages can be an advantage.

Who We Are:

NES Fircroft is a dynamic global leader connecting top talent with major projects in the engineering and technical sectors. We foster growth through innovation and value a work culture that is both enriching and challenging. Since 1978, NES Fircroft has been a leading staffing specialist, providing top-tier technical and engineering talent across various sectors like Oil and Gas, Power, Construction, Life Sciences, Manufacturing, Chemical, Mining, Automotive, IT, and more. With over 2,000 professionals in 58 global offices, we deliver exceptional staffing solutions and support to our clients.

Tagline: Empower our future with your talent. Join our sustainable energy mission!

Join Us & Power the Change! Apply now to be part of a forward-thinking, growing team making waves in the staffing industry.

For more details about NES Fircroft, visit our website or follow us on YouTube !

About ITILITE:

ITILITE ( stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy to their core tasks, free from the burdens of making travel arrangements and subsequently dealing with expense claims. Likewise, companies ought to concentrate on their fundamental areas of expertise, relying on an automated and insightful platform for all things related to travel and expenses.

In a global landscape where only a handful of companies offer a comprehensive travel and expense solution, our position is truly unique, enabling us to undertake groundbreaking endeavors through this integration. Our travel platform offers a tailored experience for each traveler, introducing a variety of industry-first features. Notably, we've introduced the concept of travel gamification, wherein employees are rewarded for making financially conscious choices.

Concurrently, our expense platform boasts exceptional flexibility while maintaining an intuitive interface for employees. By doing so, we alleviate the inconvenience associated with filing expenses and the anxieties related to tracking reimbursement processes.

We raised Series C in March 2022, led by Tiger Global and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

• Excellent communication skills (Both Written and Verbal)
• Flexible working in rotational shifts that include night shifts.

Dear Candidate,

Greetings From Teleperformance.

We have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and target-driven Support Voice Executives to join our travel support team. The role involves assisting customers with travel-related queries, promoting travel packages, and ensuring a seamless booking experience while meeting targets.

Hiring: Customer Support Executive (Travel Support Voice Process)

Requirements:

Minimum 6 months experience in Customer Support (Voice)

Excellent communication skills

Comfortable with rotational shifts & week offs (including night shifts for males)

6 days working

Location: Gurgaon

Interested candidates, share your CVs at:

HR Priyanka

Regards,

Talent Acquisition Team

Teleperformance

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

Note:

This role requires you to work from 9pm-6am IST.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes

What you will do

• Manage multiple frontline customer support teams (you will be managing our first line supervisors in this role)
• Track, monitor & continuously improve performance on key metrics & KPIs
• Help reinforce an environment of ongoing development and continuous improvement by overseeing and assessing the activities of the customer support team, and providing them with real-time performance-related feedback
• Work cross-functionally with Product and Engineering teams to make the team more efficient with new/improved tooling and processes
• Assist in creating and maintaining documentation pertaining to customer support tasks and best practices
• Review and utilize data to make informed decisions and use scalable processes to enhance and improve the customer experience
• Build and maintain a collaborative, inclusive team culture

What you will need

• 3+ years of customer service and/or Travel and hospitality industry-related experience, preferably at a SaaS company
• 2+ years of experience managing managers with a (roll up) team of 20+ individual contributors, ideally overseeing a customer support team or similar customer-facing team
• Experience hiring and managing a distributed team
• Strong organizational skills and the ability to multitask while helping multiple customers/team members at the same time
• A data-driven approach to developing, tracking, and optimizing performance metrics
• Proficiency with data analysis tools (ex: Microsoft Excel, Google Sheets)
• Creative problem solver who enjoys removing blockers for customers in support of the team
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
• Empathy, the ability to recognize where a customer is coming from, and identify how Rippling can help them

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

*Note:
This role requires flexibility across different time zones, with the following shift options: *
APAC Shift: (10 AM PM IST)

EMEA Shift: (2 PM PM IST)

PST Shift: (10 PM AM IST)

*The role operates on a rotational shift basis, so it requires you to be available to work during different time zones as required by the business needs. *
Off Days: The role includes two consecutive fixed off days (which may not always fall on weekends).

About The Role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel support team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.

This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes

What You Will Do

• Responsible for supporting our Rippling customers and resolving issues related to our Travel Products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• Leverage phone, chat, email functionality, and video conferencing to help our customers optimize Rippling's Travel Product
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Responsible for documenting product functionality and country-specific nuances and training Global Support Team members.
• Become a product expert - you'll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met

What You Will Need

• Required: Proficient in English; written and verbal communication skills
• 3+ years of work experience in a customer/client-facing role
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritise

*Bonus *
3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel

2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level

IATA accreditation (WWAFT/WAII/BA2)

About ITILITE:

ITILITE ( stands as a rapidly growing business travel and expense platform, disrupting a colossal $2.5 Trillion industry. Our mission at ITILITE (referred to as lite-itineraries) is to provide companies with a travel solution that alleviates the challenges of work-related trips. We firmly believe that travelers should dedicate their energy to their core tasks, free from the burdens of making travel arrangements and subsequently dealing with expense claims. Likewise, companies ought to concentrate on their fundamental areas of expertise, relying on an automated and insightful platform for all things related to travel and expenses.

In a global landscape where only a handful of companies offer a comprehensive travel and expense solution, our position is truly unique, enabling us to undertake groundbreaking endeavors through this integration. Our travel platform offers a tailored experience for each traveler, introducing a variety of industry-first features. Notably, we've introduced the concept of travel gamification, wherein employees are rewarded for making financially conscious choices.

Concurrently, our expense platform boasts exceptional flexibility while maintaining an intuitive interface for employees. By doing so, we alleviate the inconvenience associated with filing expenses and the anxieties related to tracking reimbursement processes.

We raised Series C in March 2022, led by Tiger Global and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Embrace the role of providing a superior consultative value to clients
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage

Must Have:

• Excellent communication skills (Both Written and Verbal)
• Flexible working in rotational shifts that include night shifts.