4,084 Patient Access jobs in India
Sr. Manager - Patient Access & Reimbursement AIN Lead.
Posted 23 days ago
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Job Description
**Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of an enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer.**
**This role will report to the Associate Director of Call Center Operations and be responsible for:**
**The strategic elements outlined above, which include responsibilities for helping to shape a best-in-class Hub program through enhanced ways of working that take advantage of a global footprint**
**Accelerating critical business processes, solving business challenges, and ultimately delivering for more patients**
**Lead the reportable event quality check processes for the Amgen SupportPlus and Tezspire Together Patient Support Programs (PSPs)**
**Assume cross-functional collaboration with the U.S.-based Hub Operations, Safety, PV, and Compliance team**
**Strengthen synergies across quality and training in partnership with the U.S-based Learning and Development Senior Manager**
**Provide leadership of subject matter expertise in the technical writing requirements that support the updates for hub resource materials**
**Play a key role in shaping best practices in PAR HUB operations space with an eye toward industry standards in an ever-evolving landscape.**
**Basic Qualifications:**
+ Doctorate degree/ Master's/ Bachelor's in Science with 12+ years in Pharma /Biotech domain and with atleast 5 yrs of Patient access experience.
+ Previous supervisory or leadership experience preferred
+ Understanding of call center training, quality, audit and compliance standards
+ In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
+ Dynamic individual who can work across multiple teams to identify quality issues and quickly resolve them.
**Critical Success Factors** **:**
+ Experience leading or being a member of a cross-functional project team
+ Experience critically evaluating process and establishing creative solutions
+ Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills
+ Demonstrated success as a team leader with strong team management skills
+ Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment
+ Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment
+ Experience working with key internal or external partners, establishing, communicating and managing teams to timelines and project targets
+ Quick learner, proactive, takes initiative, goal oriented and results driven.
**Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.**
**We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.**
Customer Service Executive - Customer Service
Posted today
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Customer Service Executive - Customer Service
Posted today
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Customer Service
Posted today
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Job Summary:
We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.
Responsibilities:
Mininum Qualifications and Skills:
customer service
Posted today
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Process - Kotak securities (Stock Market Chat process)
Designation-Customer Support Associate (CSA).
Role: Resolve customer queries and complaints over Chat
Eligibilty - Graduate + Min 6 months of experience of customer service (BPO/BFSI) is mandatory
Age Criteria -18 to 35 Years
Shift Timing
Male/Females – Day Shift 8 am to 8 PM (Any 10hrs)
Location is chandivali andheri East
5 Days Working
2 Rotational Weeks Off
Salary:
19.9k To 21.5k in hand
Customer Service
Posted today
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Job Description
At Phoenix Placement, we connect exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.
The Role
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Good Communication
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- Flexible working options
Customer Service
Posted today
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Job Description
We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.
Roles and responsibilities:
Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.
Salary and shift Timing:
Starting salary for Fresher: 23K + Incentives
Salary for Experience: UPTO 40K + Incentives (Depends On Interview)
Shift time: Rotational
5 Days working (Week off also Rotational)
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Customer Service
Posted today
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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service
Posted today
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Job Description
The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- Flexible working options
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
The Profile
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Good Communication
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
The Employer
Our client connects exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.
Customer Service
Posted today
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Job Description
Dear Candidate,
We are hiring for one of our client for customer service role. Go through below job description.
12 months of any voice/backend/email/chat/Technical chat or voice/International sales experience is considered
Excellent English comm skills required & Immediate joiner's only
Role:- Customer Service voice - Premium
Qual:-Any Grad & 5 Days Working
CTC - Up-to 3.0 LPA and day shift
Work Loc: - Secunderabad
Languages:- English with Telugu or Hindi, or Tamil (Any regional language is fine).
Excellent English comm skills required