3 Patient Advocate jobs in India
Senior Patient Advocate and Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Provide direct support and advocacy to patients and their families.
- Assist patients in understanding their medical conditions, treatment plans, and healthcare options.
- Connect patients with relevant community resources, support groups, and healthcare providers.
- Explain complex healthcare processes and patient rights clearly.
- Help patients navigate insurance and financial assistance programs.
- Maintain accurate and confidential patient records.
- Document all interactions and progress.
- Develop and deliver educational materials for patients and caregivers.
- Collaborate with healthcare professionals to ensure coordinated care.
- Address patient concerns and work towards satisfactory resolutions.
- Proven experience in patient advocacy, social work, healthcare navigation, or a similar role.
- Strong knowledge of healthcare systems, patient rights, and community resources.
- Exceptional interpersonal, communication, and active listening skills.
- Demonstrated empathy and patience in dealing with individuals facing health challenges.
- Proficiency in managing case files and maintaining confidential information.
- Ability to work independently and manage workload effectively in a remote environment.
- Familiarity with tele-health platforms and remote communication tools.
- Bachelor's degree in Social Work, Nursing, Public Health, or a related field is preferred.
Patient Experience Team Lead (Customer Support 5+ years experience)
Posted today
Job Viewed
Job Description
We are looking for a Customer Success Manager – Team Lead to oversee a team of customer success executives handling medical device clients. The role requires balancing direct customer interactions with strong leadership—ensuring service quality, managing team performance, handling escalations, and driving customer satisfaction.
Key ResponsibilitiesLead, mentor, and manage a team of customer success executives, including shift planning, workload allocation, and performance monitoring.
Handle escalated or aggressive customer situations with professionalism, setting an example for the team.
Guide the team in managing client journeys, ensuring timely responses and high-quality support.
Monitor KPIs (response time, resolution time, customer satisfaction) and provide regular feedback to the team.
Conduct training, coaching, and knowledge-sharing sessions to build team capability.
Collaborate with sales, product, and technical teams to address customer needs and escalations effectively.
Prepare and share team performance reports with management, highlighting improvements and gaps.
Implement best practices for customer engagement, compliance, and usage of medical device solutions.
Drive customer success strategies to improve retention, adoption, and overall satisfaction.
Requirements Qualifications & Skills
Bachelor’s degree in Healthcare, Biomedical Engineering, Life Sciences, or Business Management (Master’s preferred).
5–7 years of experience in Customer Success / Client Services within Medical Devices / Healthcare / Consumer Electronics, with at least 2+ years in a team lead or supervisory role.
Strong people management skills, including shift scheduling, coaching, and performance management.
Experience in handling escalations, difficult clients, and conflict resolution.
Excellent communication and interpersonal skills, with the ability to influence and motivate a team.
Knowledge of healthcare compliance standards and medical device workflows.
Analytical and process-oriented, with the ability to track KPIs and drive improvements.
Willingness to travel occasionally for client visits or team support.
Requirements
Customer support Patient centric Team lead healthcare support
Patient Experience Team Lead (Customer Support 5+ years experience)
Posted today
Job Viewed
Job Description
We are looking for a Customer Success Manager – Team Lead to oversee a team of customer success executives handling medical device clients. The role requires balancing direct customer interactions with strong leadership—ensuring service quality, managing team performance, handling escalations, and driving customer satisfaction.
Key ResponsibilitiesLead, mentor, and manage a team of customer success executives, including shift planning, workload allocation, and performance monitoring.
Handle escalated or aggressive customer situations with professionalism, setting an example for the team.
Guide the team in managing client journeys, ensuring timely responses and high-quality support.
Monitor KPIs (response time, resolution time, customer satisfaction) and provide regular feedback to the team.
Conduct training, coaching, and knowledge-sharing sessions to build team capability.
Collaborate with sales, product, and technical teams to address customer needs and escalations effectively.
Prepare and share team performance reports with management, highlighting improvements and gaps.
Implement best practices for customer engagement, compliance, and usage of medical device solutions.
Drive customer success strategies to improve retention, adoption, and overall satisfaction.
Requirements Qualifications & Skills
Bachelor’s degree in Healthcare, Biomedical Engineering, Life Sciences, or Business Management (Master’s preferred).
5–7 years of experience in Customer Success / Client Services within Medical Devices / Healthcare / Consumer Electronics, with at least 2+ years in a team lead or supervisory role.
Strong people management skills, including shift scheduling, coaching, and performance management.
Experience in handling escalations, difficult clients, and conflict resolution.
Excellent communication and interpersonal skills, with the ability to influence and motivate a team.
Knowledge of healthcare compliance standards and medical device workflows.
Analytical and process-oriented, with the ability to track KPIs and drive improvements.
Willingness to travel occasionally for client visits or team support.
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