260 Patient Care Technician jobs in India

Our client, a leading provider of innovative healthcare solutions, is seeking a dedicated and experienced Senior Clinical Support Specialist to join our fully remote team. This role is crucial for providing expert technical and clinical guidance to our diverse client base, ensuring they maximize the benefits of our cutting-edge medical software and devices. You will be the primary point of contact for complex inquiries, troubleshooting, and user training, acting as a vital bridge between our development teams and end-users in healthcare settings. The ideal candidate possesses a strong clinical background coupled with exceptional communication and problem-solving abilities, thriving in a fast-paced, virtual environment.

Responsibilities:

• Provide advanced technical and clinical support to healthcare professionals via phone, email, and video conferencing.
• Troubleshoot and resolve complex issues related to our healthcare platforms and integrated systems.
• Develop and deliver comprehensive training programs and educational materials for new and existing users.
• Document all support interactions, resolutions, and user feedback accurately in our CRM system.
• Collaborate with the product development and quality assurance teams to identify and report software defects and usability improvements.
• Contribute to the creation and maintenance of a knowledge base with FAQs, troubleshooting guides, and best practice documents.
• Analyze user data and trends to proactively identify areas for improvement in user experience and product functionality.
• Act as a clinical subject matter expert for internal teams, providing insights into healthcare workflows and user needs.
• Participate in virtual team meetings, sharing insights and contributing to continuous service improvement.
• Ensure all support activities align with HIPAA regulations and company data privacy policies.

Qualifications:

• Bachelor's degree in Nursing, Allied Health Sciences, or a related clinical field; Master's degree preferred.
• Minimum of 5 years of experience in a clinical role (e.g., Registered Nurse, Clinical Technician) within a hospital or healthcare setting.
• At least 3 years of experience in a technical support, customer success, or clinical specialist role within the health tech industry.
• Proficiency in using and supporting EMR/EHR systems or other clinical software.
• Excellent diagnostic and problem-solving skills with a meticulous attention to detail.
• Superb communication, presentation, and interpersonal skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to manage a caseload of complex support requests independently.
• Experience in creating training materials and conducting remote training sessions.
• Comfortable working independently in a remote setting and managing time effectively.
• Familiarity with medical terminology and healthcare workflows.

This role is a fully remote opportunity, allowing you to work from your preferred location within India. Our client is dedicated to fostering a supportive and inclusive remote work culture, enabling you to make a significant impact on healthcare delivery.

Our client, a forward-thinking organization dedicated to enhancing community well-being, is looking for a motivated and compassionate Remote Clinical Support Specialist. This is a fully remote role, allowing you to contribute meaningfully from your home office. You will be instrumental in providing vital support to individuals and families navigating complex social and health challenges. Your responsibilities will include offering empathetic listening, providing information on available resources, coordinating with healthcare providers and social services, and assisting clients in developing personalized action plans. The role requires a strong understanding of community support systems, mental health first aid principles, and effective communication strategies. You will manage a caseload of clients, maintain accurate and confidential records, and advocate for client needs within various service networks. This position demands a high level of emotional intelligence, patience, and discretion. You will be a crucial link between individuals seeking assistance and the services designed to help them thrive. The ability to work independently, manage time effectively, and maintain professional boundaries is essential. We seek individuals who are passionate about making a tangible difference in people's lives and who possess the resilience to handle challenging situations with grace and professionalism. If you are dedicated to empowering individuals and strengthening communities through remote engagement, we want to hear from you. This role is pivotal in ensuring equitable access to support services for those in need, regardless of their geographical location. Join a team that values collaboration, innovation, and a genuine commitment to social care. This opportunity is based in Thane, Maharashtra, IN , and is offered as a fully remote position.

Join a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. Ready to join us? In this role, you will… Deliver Results Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target for India or markets responsible for by partnering with sales team to visit customers who need intensive clinical support Responsible for the working with assigned accounts and team within Align Technology (India), including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff; Provide all appropriate reporting to the Clinical Support Manager,India including feedback from customers on a weekly and monthly report Work closely with co-colleagues to develop a high-performance team in India. Drive the Best Outcomes Provide Product and Clinical Training and knowledge to assigned accounts. Provide appropriate training and field coaching as required to all India Team members, distributors and all external customers. Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling Ensure professional dress code and attitude is maintained at all times Keep abreast of what competitors are doing; and update India Marketing Manager of market intelligence and pulses in the market Providing continuous education to staff especially sales and marketing team and training when there is new product launch Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc. Be responsible for all quality updates records and customer product feedback for respective Markets . Should be open for travelling . Lock in Key Relationships Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business Clinical event and speaker management Plan and arrange the clinical events that suitable for the market and coordinate with the India plan an educational pathway Manage to engage speakers to clinical events with pre-event preparation and post-event follow up and report the feedback to India team In this role, you’ll need … Requirement / Criteria for the Role: Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery. With 4+ years of working experience in a corporate environment Experience in training dentists/orthodontists Proficient in English Effective communication and presentation skill

External Job Description
**_Job Tittle: R&D Clinical Trial Support Team Lead_**
**_Location - Hyderabad_**
**About the job**
The CTSM Team leader is responsible to support the clinical study leadership to execute and deliver on our clinical studies. The CTSM Team Leader will oversee and support a team of Clinical Trial Support Managers (CTSM) assigned to studies, to ensure that the assigned deliverables are met. The CTSM Team Leader will be responsible for the direct line management of, and for ensuring the training, coaching, motivation, and development of the CTSMs to maximize their expertise knowledge, capabilities, performance, and overall utility while supporting the clinical studies. The CTSM Team Leader will report to the CSO Study Management Head (India)and functionally to the Clinical Trial Support Head.
**Main responsibilities include:**
+ Accountable to ensure the qualification, expertise, onboarding, support and training for the in their team. They will drive the success of the CTSMs in their project roles
+ Provide individualized coaching, mentoring and performance management.
+ Create and manage individual performance and development plans, conduct regular performance reviews and goal setting sessions with each CTSM.
+ Promote a positive team culture by encouraging open communication, teamwork and recognition of team member achievements.
+ Provide guidance and support for escalations from the CTSMs and provide them with guidance to problem solve.
+ Foster peer-to-peer collaboration.
**Training and Development**
+ Organize and facilitate training sessions for their team of CTSMs.
+ Build documentation to support onboarding, training, and team processes.
+ Lead recruiting and hiring for any new team members.
+ High level understanding of the projects and priorities within their assigned CTMS team. Provide oversight of these studies to ensure adequate resource planning and support for the CTSM team to ensure the timelines and milestones of the studies are achieved.
+ Ensure synergy and consistency of processes and tasks among the CTSMs.
+ Support ongoing process improvement activities and ensure processes are shared with all CTSMs.
+ Implement best practices and share lessons learned among the CTSMs.
+ Maintain close collaboration with other CTSM team leaders as well as the Clinical Trial Support Leads and Clinical Trial Support Head. There could be instances where the CTSM Team Leader may have to interact with the Study Teams or other members of Clinical Science and Operations.
+ Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.
**About you**
+ **Experience -** Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.
+ Basic knowledge of clinical development, GCP & ICH guidelines, regulations by major regulatory bodies such as FDA (Food and Drug Administration) and EMA (European Medicines Agency), and SOPs/ QDs.
+ Demonstrated ability to work efficiently with clinical study leader within the same project, ability to collaborate with cross-functional team members and external partners using collaborative negotiation skills.
+ Ability to anticipate potential issues, proactively identify ways to resolve/mitigate, timely escalate with appropriate action plans.
+ Readily adapt to new environment, technologies and processes (e.g. new digital tools)
+ Good organizational skills: ability to multi-task, skill in establishing priorities and meeting deadlines.
+ Ability to work autonomously.
+ Strong written and verbal communication skills. English language skill: ability to exchange fluently (incl. negotiation), lead international meetings, write meeting minutes/ emails/ study documents, internal & external communications.
+ Organize, participate, and lead meetings with their direct report CTSMs, but also with CTSL and CTSH.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (