3,334 Patient Relationship Specialist jobs in India

• Conduct comprehensive needs assessments for elderly individuals.
• Develop and implement personalized care plans tailored to individual needs and preferences.
• Coordinate and arrange for various support services, including healthcare, home care, and social activities.
• Liaise with healthcare professionals, family members, and community resources to ensure integrated care.
• Monitor client well-being and the effectiveness of care plans, making necessary adjustments.
• Provide emotional support and companionship to clients.
• Assist clients and families with navigating healthcare systems and social services.
• Manage case documentation, including client records, progress notes, and service logs.
• Advocate for the rights and needs of elderly clients.
• Organize and facilitate community-based programs for seniors.

• Diploma or Bachelor's degree in Social Work, Gerontology, Nursing, or a related field.
• Minimum of 3 years of experience in elder care, case management, or a related social service role.
• In-depth knowledge of services and resources available for seniors.
• Excellent communication, interpersonal, and empathetic listening skills.
• Strong organizational and time-management abilities.
• Ability to work effectively under pressure and manage multiple cases.
• Proficiency in record-keeping and basic computer skills.
• A genuine passion for working with and supporting the elderly.

• Coordinate and manage all aspects of clinical research studies related to patient support programs.
• Recruit, screen, and enroll eligible participants, ensuring informed consent procedures are meticulously followed.
• Schedule and conduct participant visits, collect and manage study data accurately and efficiently.
• Monitor participant adherence to study protocols and provide ongoing support and education.
• Liaise with healthcare providers, investigators, and study sponsors to ensure seamless study operations.
• Maintain accurate and organized study documentation, including case report forms (CRFs) and source documents.
• Ensure compliance with all relevant ethical guidelines, regulatory requirements (e.g., ICH-GCP), and institutional policies.
• Assist in the development of study protocols, informed consent forms, and other research-related documents.
• Track study progress, identify potential issues, and implement corrective actions as needed.
• Communicate effectively with participants, providing them with clear information and support throughout their study involvement.
• Contribute to data analysis and the preparation of study reports and publications.
• Mentor and provide guidance to junior research staff or volunteers involved in patient support initiatives.
• Act as a key point of contact for participants and stakeholders related to ongoing research projects.

• Bachelor's degree in Nursing, Public Health, Life Sciences, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in clinical research coordination, preferably with a focus on patient support or community health programs.
• In-depth knowledge of Good Clinical Practice (GCP) guidelines and regulatory requirements.
• Experience with electronic data capture (EDC) systems and clinical trial management software.
• Strong understanding of patient recruitment strategies and participant engagement techniques.
• Excellent organizational, time management, and problem-solving skills.
• Exceptional interpersonal and communication skills, with a compassionate and patient-centered approach.
• Ability to work independently and manage multiple priorities in a remote environment.
• Proficiency in Microsoft Office Suite and data management tools.
• Certification as a Clinical Research Professional (e.g., CCRP, CCRA) is a strong asset.
• Experience working with vulnerable populations is highly desirable.

• Develop and implement strategic initiatives to enhance patient advocacy and support services across all programs.
• Lead, mentor, and manage a distributed team of patient advocates and support staff, ensuring high standards of care and service delivery.
• Establish and maintain strong relationships with patients, families, healthcare providers, and community organizations.
• Design and refine protocols for patient intake, needs assessment, and personalized support planning.
• Oversee the effective delivery of patient education, resource navigation, and emotional support services.
• Develop and manage budgets for patient advocacy programs, ensuring efficient use of resources.
• Monitor and evaluate the impact of support services through data collection and analysis, reporting on key outcomes.
• Champion patient rights and ensure adherence to ethical guidelines and best practices in social care.
• Collaborate with cross-functional teams to integrate patient support seamlessly into broader care strategies.
• Stay informed about relevant legislation, policies, and community resources impacting patients and their families.

• Master's degree in Social Work, Psychology, Public Health, or a related field.
• Minimum of 8 years of experience in social work, patient advocacy, or community support, with at least 3 years in a leadership role.
• Demonstrated experience in developing and managing remote teams and services.
• In-depth knowledge of healthcare systems, social services, and patient rights.
• Excellent communication, empathy, and interpersonal skills.
• Proven ability to build rapport and trust with diverse patient populations.
• Experience in program development, implementation, and evaluation.
• Strong understanding of data analysis and reporting for social impact.
• Proficiency in relevant case management software and digital communication tools.
• Commitment to social justice and patient empowerment.

• Conduct comprehensive psychosocial assessments to identify patient and family needs, strengths, and barriers to care.
• Provide individual, group, and family counseling to address emotional, social, and practical challenges related to health conditions.
• Develop and implement individualized care plans in collaboration with patients, families, and the interdisciplinary healthcare team.
• Facilitate referrals to appropriate community resources, social services, and support groups.
• Advocate for patients' rights and needs within the healthcare system and the community.
• Offer crisis intervention and support to patients experiencing acute distress.
• Educate patients and families about their conditions, treatment options, and available resources.
• Maintain accurate and confidential client records in compliance with ethical and legal standards.
• Participate in interdisciplinary team meetings to discuss patient care and develop coordinated strategies.
• Stay current with relevant legislation, policies, and best practices in social work and healthcare.
• Develop and deliver psychoeducational workshops and support groups for patients and families.
• Engage in program development and evaluation to improve service delivery.
• Mentor and supervise junior social work staff or interns as needed.
• Promote a patient-centered approach to care delivery.
• Contribute to quality improvement initiatives within the department.

• Master's degree in Social Work (MSW) from an accredited institution.
• Current and valid social work license (e.g., LCSW, LICSW) in the relevant jurisdiction.
• Minimum of 5 years of post-MSW clinical experience, preferably in a healthcare setting.
• Demonstrated expertise in psychosocial assessment, counseling, and case management.
• Strong knowledge of community resources and social service systems.
• Excellent verbal and written communication skills, with the ability to engage diverse populations.
• Proficiency in using electronic health record (EHR) systems and telehealth platforms.
• Ability to work independently, manage time effectively, and maintain confidentiality.
• Deep empathy and commitment to social justice and patient advocacy.
• Experience with remote patient engagement and virtual counseling is highly desirable.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Company Overview

BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .

Job Overview

Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.

Qualifications and Skills

• Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
• Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
• Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
• Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
• Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
• Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
• Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
• Basic proficiency in using computer applications and customer relationship management software helps streamline operations.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
• Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
• Maintain thorough and accurate customer service records in the ticketing systems.
• Collaborate with team members and other departments to resolve complex customer issues.
• Continuously improve through feedback and actively participate in training and development programs.
• Contribute to customer retention efforts by providing exceptional service and follow-up.
• Assist in maintaining up-to-date product information and resources to enhance customer interactions.
• Stay informed about company products, services, and policies to better serve customers.

Call or WhatsApp Me on

As a B2B Customer Relationship Executive, you will be responsible for

managing and enhancing relationships with business clients. Your role

is pivotal in ensuring client satisfaction, retention, and growth through

effective communication, problem-solving, and strategic account

management. You will serve as a liaison between the company and its

business customers, understanding their needs and delivering solutions

that align with their goals and objectives.

Roles & Responsibilities

- Good Command in telephonic Communication with Fluent English and a, customer service experience.

- To look after the whole gamut of CRM function.

- Developing harmonious relation with customers.

- Acts as a single point of contact for clients right from design confirmation until handing over.

- Handling Customer Interaction via e-mails, phone calls.

- Maintaining the track sheet. Updating the project status on a regular basis

- Implementation of the process laid down for dealing with clients, ensuring timely response to all their queries in a transparent manner.

- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.

Education and Experience

- The candidate should possess excellent verbal and written communication skills.

- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.

- Experience required Minimum 6month

- Experience in Customer service handling Inbound calls

- Good knowledge of basic computer applications

- She must be well versed in Phone collections , retention and Escalation Handling.

- Candidate having good communication in English and presentable personality is

Preferred only Female

Language - Need only Malayalam