29 Payment Specialist jobs in India

Are you ready to be at the forefront of digital payment innovation? Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed.

As a Payment Lifecycle Specialist III within Payments Operations, you will play a crucial role in the smooth transfer of funds between various parties. Working under regular supervision, you will help maintain our reputation for excellent service and secure financial transactions. Your responsibilities will include payment processing across various products, such as the transfer of funds between financial institutions, cardholders, merchants, corporate and retail clients, and the reconciliation of purchase and sales options, futures, or securities. This may involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and invoicing or cash management activities.

Job responsibilities

Execute high-volume payment processing tasks, including validating global currency fund transfers to ensure accurate and timely transactions, following established procedures.

Process payments for cash, trade, merchant, or commercial card transactions as well as customer accounts and verification, performing basic research, reviewing sanctions, fraud, fund controls, and client investigation.

Identify, resolve, or escalate procedural issues, operational errors, or potential fraudulent threats that may arise during payments processing and help prevent financial and reputational damage to the institution.

Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.

Utilize automation technologies to streamline payment operations, enhancing efficiency and accuracy, and contribute to process optimization efforts by identifying inefficiencies in current processes and proposing solutions.

Contribute to the development and implementation of anti-fraud strategies to detect and prevent fraudulent transactions.

Informally coach new or less experienced teammates or check routine, non-complex tasks as needed.

Monitor production queues for EFTS job stream processing, prepare general ledger entries for daily EFTS sub-proof, ensure EFTS endpoint files meet deadlines, verify accuracy of destination files, and ensure proper file settlement with internal and external agencies like the Federal Reserve Bank and EPN.

Monitor the receipt, control, processing and accounting of all receive and origination files to/from Federal Reserve Bank and EPN to ensure all internal and external departmental, and NACHA (National Automated Clearing House Association) deadlines are met. 

Will be supporting the US Payments during the US Cut off hours, hence will be working in a complete US shift.

Required qualifications, capabilities, and skills

Basic or intermediate knowledge of global payment processing operations or similar operations, including understanding of standard operating procedures and customer-specific instructions.

Skilled in effective execution and task management, with strong time management abilities to ensure timely and accurate completion of work while adhering to established policies and procedures.

Proven ability in decision making and problem solving, utilizing critical and analytical thinking to ensure accuracy and effective solutions in moderately complex situations.

Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.

Basic or intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.

Basic understanding of cybersecurity controls and anti-fraud strategies to assist in identifying and addressing potential threats to protect information and systems.

Experience and a working knowledge of various aspects of International Payment Processing Operations. Knowledge of MS Access, Excel, PowerPoint, and Word

Preferred qualifications, capabilities, and skills

Knowledge of ISO or Swift message processing or management.

Demonstrated ability to apply automation technologies to streamline operational processes.

Experience in identifying and addressing cybersecurity threats and applying anti-fraud strategies, with a focus on protecting information and systems.

Knowledge of ACH & international payment conventions & practices is preferable. 

Experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank would be beneficial. 

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Fraud Prevention Representative  working onsite in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway), you'll be a part of bringing humanity to business. #experienceTTEC.

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. Visit TTEC AHMEDABAD, OPP. L.J. COLLEGE, OFF S.G. ROAD, MAKARBA, AHMEDABAD . If you're considering relocation, we also provide virtual interviews 

What You'll be Doing  

Do you have a passion for helping others and giving them peace of mind Protecting people and businesses from fraudulent activities You'll review and analyze cases to prevent and detect fraud. You'll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You'll contribute to the safety and security of digital ecosystems.

Join us in the fight against fraud and help create a safer online world! 

During a Typical Day, You'll 

• Monitor and analyze transactions to detect and prevent fraudulent activities
• Utilize analytical skills to identify patterns and irregularities
• Investigate suspicious activities and implement preventive measures
• Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations
• Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only 

What You Bring to the Role 

• High school diploma
• 1 year or more of technical support/troubleshooting experience – Freshers welcome to apply
• 6 months or more of customer service experience
• Analytical and solutions-oriented mindset
• Excellent online search skills
• Great written communication skills, including grammar and spelling 
• Computer experience
• Flexibility to work in a 24/7 environment 

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starts between 26,000 to 35,000 INR per month, with additional performance bonus opportunities. 
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Must be able to work on a rotating schedule and weekends/holidays if needed.
• **Note:** Virtual interviews are available for candidates unable to attend interviews in person but open to joining Ahmedabad office if get selected.

A Bit More About Your Role  

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know you bring the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll significantly impact the safety and security of the digital environment for one of the leading global online accommodation platforms.

Skills Required
Customer Support, Fraud Prevention, Customer Service, Technical Support

Job description

What You'll Be Doing:

• This position is responsible for providing risk management on the sales/reservations side of our company
• Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
• Ensure data completeness, correctness and concurrency of data
• Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
• Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations

What We Expect You To Have:

• 2+ years of experience in risk management
• 1-year Analytics/Data Analysis Experience
• Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
• Understanding of end-to-end Reconciliation Control process for Merchant Operation.
• Identify the opportunities of revenue recovery
• Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
• Excellent interpersonal, verbal and written skills
• Customer Service (Voice) experience is plus
• Process re-engineering and improvement
• Candidates have chargeback knowledge will be a value add
• Salesforce knowledge is an added advantage
• Ability to maintain performance in a rapid and ever-changing work environment
• Ability to learn quickly and make on-the-spot decisions with limited information
• Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
• Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
• High School Diploma or GED Required/College Coursework preferred

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

Skills Required
Risk Management, Data Analysis

Position:  Chartered Accountant Department:  Finance Location:  Gurugram About Company: ShopClues.com is India's leading e-commerce platform that is focused on changing the shopping scenario of the country. We are the one-stop platform for everything from electronics to fashion to home & kitchen. The company visions to be the largest and most customer-centric e-commerce platform for India. Requirement

• Preparation of Financials on monthly basis.
• Review of books, ledgers on regular basis.
• Recording of revenue as per the accounting concepts and policies.
• Sound knowledge of GST, Income tax provisions applicable to ecommerce entities and compliances.
• Experience in handling Stat Audits.
• Analysing the deviations in numbers of revenue, orders.
• Experience in Navision would be an added advantage.

**Job Summary**:
We are seeking a detail-oriented and analytical **Fraud Prevention Representative** to join our team. This entry-level position is ideal for recent graduates or individuals with up to 2 years of experience. You will be responsible for monitoring transactions, identifying suspicious activities, and assisting in the prevention and investigation of fraudulent behavior. Your role will contribute directly to minimizing financial losses and maintaining customer trust.

**Key Responsibilities**:

- Monitor customer transactions and account activity for signs of fraud.
- Investigate suspicious activities using internal tools and external data sources.
- Communicate with customers to validate transactions and gather information.
- Work closely with internal departments to resolve issues and prevent fraud.
- Maintain accurate records of investigations and outcomes.
- Escalate complex cases to senior team members when necessary.
- Stay updated on fraud trends and prevention techniques.

**Qualifications**:

- Bachelor's degree in any discipline (preferred in finance, business, or related field).
- 0-2 years of experience in fraud detection, customer service, or similar roles.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in MS Office; experience with fraud management systems is a plus.

**-**Ability to handle sensitive information with discretion.

**Preferred Tools & Platforms**:

- Fraud Detection Tools**:Fraud.net**, **Kount**, **Sift**, or **Riskified**:

- Data Analysis**:Excel**, **Google Sheets**, basic **SQL** (a plus)
- CRM Tools**:Salesforce**, **Zendesk**:

- Communication**:Outlook**, **Slack**, **Microsoft Teams**

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Health insurance
- Provident Fund

**Language**:

- English (required)

Work Location: Remote

Position:  Chartered Accountant Department:  Finance Location:  Gurugram About Company: ShopClues.com is India's leading e-commerce platform that is focused on changing the shopping scenario of the country. We are the one-stop platform for everything from electronics to fashion to home & kitchen. The company visions to be the largest and most customer-centric e-commerce platform for India. Requirement

• Preparation of Financials on monthly basis.
• Review of books, ledgers on regular basis.
• Recording of revenue as per the accounting concepts and policies.
• Sound knowledge of GST, Income tax provisions applicable to ecommerce entities and compliances.
• Experience in handling Stat Audits.
• Analysing the deviations in numbers of revenue, orders.
• Experience in Navision would be an added advantage.

Description
Managers - Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.
In charge of managing a team of Investigation specialists who investigate transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
In addition to being responsible for achieving and exceeding team's defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
Key job responsibilities
The Key to success in this role is the ability to understand the Transaction Management group's vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
Metrics - by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
Process Improvement - by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
People Development - by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon.
Business Exposure - by using their exposure to team's technical or business areas, their understanding of Amazon's marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Selling Partner Risk Operations group.
Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Selling Partner Risk Operation. The individual consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. The individual takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact.
Basic Qualifications
- 1+ years of operational and/or retail management experience
- 1+ years of team management experience
- Ability to function in an ambiguous, fast paced work environment
Preferred Qualifications
- Experience with six sigma tools and Lean techniques
- - MBA in relevant field of Operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Roles and Responsibilities

• Conduct training sessions on Anti Money Laundering (AML), Know Your Customer (KYC) processes, sanctions screening, transaction monitoring, and quality control measures.
• Develop and deliver customized training programs for clients based on their specific requirements.
• Provide guidance on regulatory compliance requirements related to AML/KYC/sanctions screening.
• Collaborate with internal teams to ensure effective implementation of AML/KYC policies and procedures.
• Monitor trainee progress and provide feedback to improve their performance.

Desired Candidate Profile

• 4-9 years of experience in AML/KYC/Sanctions domain with a strong understanding of anti-money laundering regulations.
• Excellent English communication skills with ability to communicate complex concepts simply.
• Proven track record of developing engaging training materials and presentations.

Skills Required
Analyzing, Fraud Detection, Document Analysis, Training