1,693 Platform Support jobs in India

**Job Requirements**
**Job Profile Summary**
The role of SIEM/MDR Platform Support Engineer (L2) is an experienced engineer that focuses on handling escalated issues and providing deeper technical expertise than L1 support. L2 engineers troubleshoot complex problems, integrate data feeds, and collaborate with development and engineering teams to resolve issues. They also play a role in training users on the SIEM platform.
They also possess technical support and trouble shooting skills along with the ability to apply technical knowledge to improve processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal.
**Key Responsibilities:**
+ **Escalated Ticket Handling:**
L2 engineers handle escalated issues from L1 support, requiring a higher level of technical knowledge and problem-solving skills.
+ **In-depth Troubleshooting:**
They perform detailed investigations into technical issues, often involving analyzing logs, data, and system configurations.
+ **Data Integration and Configuration:**
L2 support is involved in integrating data and event feeds with the SIEM platform, including implementing smart connectors and troubleshooting log source integration issues.
+ **Collaboration with Engineering:**
They work closely with engineering and development teams to resolve complex issues and suggest process and product improvements.
+ **On-the-Job Training:**
L2 engineers may also be responsible for training users on the SIEM platform and its features.
+ **SIEM Platform Expertise:**
They have a deep understanding of the SIEM platform, its functionalities, and its integration with other security tools.
+ **Security Operations Support:**
They may also be involved in tasks like designing correlation rules, and helping train machine learning models within the context of SIEM
**Knowledge and Attributes:**
+ **SME on SIEM platforms:**
Understanding of the core functionality of SIEM systems, including log collection, analysis, and reporting. Associated understanding of areas like network monitoring, log formats etc.
+ **Technical troubleshooting skills:**
Ability to diagnose and resolve basic technical issues related to the SIEM platform.
+ **Customer communication skills:**
Ability to communicate effectively with users, explain technical issues, and provide clear guidance.
+ **Problem-solving skills:**
Ability to identify problems, analyze their causes, and propose effective solutions. - Demonstrated ability to troubleshoot the difficult technical issues.
+ **Knowledge of security concepts:**
Good understanding of security principles and threats, especially relevant to SIEM applications
- Proficient with analyzing log files and standard debugging concept.
**Academic Qualifications and Certifications:**
- Bachelor's degree or equivalent in Information Technology or Computer Science or related field.
- Relevant Security certifications.
**Required Experience:**
- Medium level experience providing SOC platform technical support upto 8 yrs.

**Job Requirements**
**Job Profile Summary**
The role of SIEM/MDR Platform Support Engineer (L2) is an experienced engineer that focuses on handling escalated issues and providing deeper technical expertise than L1 support. L2 engineers troubleshoot complex problems, integrate data feeds, and collaborate with development and engineering teams to resolve issues. They also play a role in training users on the SIEM platform.
They also possess technical support and trouble shooting skills along with the ability to apply technical knowledge to improve processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal.
**Key Responsibilities:**
+ **Escalated Ticket Handling:**
L2 engineers handle escalated issues from L1 support, requiring a higher level of technical knowledge and problem-solving skills.
+ **In-depth Troubleshooting:**
They perform detailed investigations into technical issues, often involving analyzing logs, data, and system configurations.
+ **Data Integration and Configuration:**
L2 support is involved in integrating data and event feeds with the SIEM platform, including implementing smart connectors and troubleshooting log source integration issues.
+ **Collaboration with Engineering:**
They work closely with engineering and development teams to resolve complex issues and suggest process and product improvements.
+ **On-the-Job Training:**
L2 engineers may also be responsible for training users on the SIEM platform and its features.
+ **SIEM Platform Expertise:**
They have a deep understanding of the SIEM platform, its functionalities, and its integration with other security tools.
+ **Security Operations Support:**
They may also be involved in tasks like designing correlation rules, and helping train machine learning models within the context of SIEM
**Knowledge and Attributes:**
+ **SME on SIEM platforms:**
Understanding of the core functionality of SIEM systems, including log collection, analysis, and reporting. Associated understanding of areas like network monitoring, log formats etc.
+ **Technical troubleshooting skills:**
Ability to diagnose and resolve basic technical issues related to the SIEM platform.
+ **Customer communication skills:**
Ability to communicate effectively with users, explain technical issues, and provide clear guidance.
+ **Problem-solving skills:**
Ability to identify problems, analyze their causes, and propose effective solutions. - Demonstrated ability to troubleshoot the difficult technical issues.
+ **Knowledge of security concepts:**
Good understanding of security principles and threats, especially relevant to SIEM applications
- Proficient with analyzing log files and standard debugging concept.
**Academic Qualifications and Certifications:**
- Bachelor's degree or equivalent in Information Technology or Computer Science or related field.
- Relevant Security certifications.
**Required Experience:**
- Medium level experience providing SOC platform technical support upto 8 yrs.

**Job Requirements**
**Job Profile Summary**
The role of SIEM/MDR Platform Support Engineer (L2) is an experienced engineer that focuses on handling escalated issues and providing deeper technical expertise than L1 support. L2 engineers troubleshoot complex problems, integrate data feeds, and collaborate with development and engineering teams to resolve issues. They also play a role in training users on the SIEM platform.
They also possess technical support and trouble shooting skills along with the ability to apply technical knowledge to improve processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal.
**Key Responsibilities:**
+ **Escalated Ticket Handling:**
L2 engineers handle escalated issues from L1 support, requiring a higher level of technical knowledge and problem-solving skills.
+ **In-depth Troubleshooting:**
They perform detailed investigations into technical issues, often involving analyzing logs, data, and system configurations.
+ **Data Integration and Configuration:**
L2 support is involved in integrating data and event feeds with the SIEM platform, including implementing smart connectors and troubleshooting log source integration issues.
+ **Collaboration with Engineering:**
They work closely with engineering and development teams to resolve complex issues and suggest process and product improvements.
+ **On-the-Job Training:**
L2 engineers may also be responsible for training users on the SIEM platform and its features.
+ **SIEM Platform Expertise:**
They have a deep understanding of the SIEM platform, its functionalities, and its integration with other security tools.
+ **Security Operations Support:**
They may also be involved in tasks like designing correlation rules, and helping train machine learning models within the context of SIEM
**Knowledge and Attributes:**
+ **SME on SIEM platforms:**
Understanding of the core functionality of SIEM systems, including log collection, analysis, and reporting. Associated understanding of areas like network monitoring, log formats etc.
+ **Technical troubleshooting skills:**
Ability to diagnose and resolve basic technical issues related to the SIEM platform.
+ **Customer communication skills:**
Ability to communicate effectively with users, explain technical issues, and provide clear guidance.
+ **Problem-solving skills:**
Ability to identify problems, analyze their causes, and propose effective solutions. - Demonstrated ability to troubleshoot the difficult technical issues.
+ **Knowledge of security concepts:**
Good understanding of security principles and threats, especially relevant to SIEM applications
- Proficient with analyzing log files and standard debugging concept.
**Academic Qualifications and Certifications:**
- Bachelor's degree or equivalent in Information Technology or Computer Science or related field.
- Relevant Security certifications.
**Required Experience:**
- Medium level experience providing SOC platform technical support upto 8 yrs.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Platform Support Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configurations, Assets, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers.
**What you'll be doing**
**Key Roles and Responsibilities:**
Monitoring and Event Management
They ensure that the platform is configured, installed, tested and operational. In this regard, they will perform necessary checks, apply monitoring tools, and respond to any incidents reported, focusing on investigating and resolving, often working with other teams to achieve this. Where software is a solution component, they will also ensure it is installed and configured according to business requirements.
The EMR (Enterprise messages routing ) engineer identifies problems and errors proactively or when they occur. The candidate will log all such incidents promptly with the required level of detail and all the necessary information. They liaise with all stakeholders, including end users, vendors, carriers, and NTT Ltd. colleagues, to expedite the diagnosis of errors, incidents, events, and problems and to identify and implement a resolution. These individuals liaise with vendors to ensure that any further features required in line with business requirements are actioned and implemented.
The Platform Support Engineer performs simple and routine assignments that require good knowledge of the specified support function. They perform various tasks related to, but not limited to, security access and administration and the testing and maintenance of internal systems.
They investigate all line support calls assigned to them and identify the root cause of incidents, events, and problems and drive to resolve them in the times set out by the business. They ensure the efficient and comprehensive resolution of incidents, events, and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership of managing the incident, event, or problem to resolution within the business requirements.
Where necessary, they escalate requests and exceptions to the Platform Support Manager.
They provide continuous feedback to internal clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
Incident, problem, request, and event management.
The candidate will take responsibility for responding to calls, events, problems, and incidents via the Service Now ITSM system. They assist in analysing, assigning, and escalating the support calls when required.
They also provide telephonic support / hands-on sessions (MS Teams or another virtual meeting to end users. They are required to identify and resolve the problem, incident, or event, perform root cause analysis on events, problems, and incidents, document the actions required, identify and select the appropriate solutions, and develop a workaround plan. They ensure the implementation of a resolution and recovery, ensuring compliance with the relevant processes and within business requirements.
The candidate will update incidents, problems, requests and events with progress and resolution details and update the required knowledge base accordingly.
Record and capture knowledge in the various levels and systems that are used by the business.
The candidate will be required to complete the investigation and resolve the issues within the time's lines specified by the business to ensure business agreements with customers are met or exceeded.
These individuals track the relevant capacity metrics and provide detailed reports that enable the required increase in capacity in line with business requirements.
The Platform Support Engineer is also responsible for producing breach and other reports necessary for the correct operation of processes.
**Knowledge, Skills, and Attributes:**
3+ years of L3 engineer experience.
Strong written and verbal communication skills (English).
Ability to manage own time and priority of workloads.
Experience working across multiple teams for effective implementation.
Ability to engage with a variety of internal and external stakeholders.
Solid interpersonal skills and the ability to build solid working relationships.
Thorough knowledge of identity administration and expertise in solving complex issues.
Mapping projects involve various enterprise open-source and native application servers, databases, networks, and operating systems.
Validate discovery results and troubleshooting as required.
Assist with Service Mapping And Implementing Processes and Best Practices.
**Requirements:**
Candidates experienced and well-versed in ITSM and IT infrastructure (security, server, and network) will be a great fit.
Experience DevOps metrology and related technologies.
The candidate will have knowledge and experience of Enterprise Message Routing.
Experience working with the following systems/applications;
Kubernetes
Helm
Lens
Argo CD
Mongo DB
SQL and No SQL Scripting experience or qualification
Infrastructure as software e.g.Terraform and Ansible
Kubernetes and container orchestration
Microsoft Azure Experience
Rabbit MQ
Git
Postman
API's and various integration and data exchange technologies
XML/JSON
**Good to have:**
Experience implementing systems using the Agile/Scrum methodology.
Good working knowledge of current open-source cloud-native applications
Good knowledge of Microsoft Azure and it various components
Good networking knowledge
Deep understanding of cloud-native applications and systems, including microservices
Experience with Java / Phyton scripting
ServiceNow troubleshooting and debugging skills are advantageous but not required.
Apache Kafka - Basic administrator
LogicMonitor
Grokstream
Elastic / Graylog
SnapLogic
**Academic Qualifications and Certifications:**
A bachelor's degree in information technology, Computer Science, or equivalent is required.
Working knowledge of ITIL processes.
ITIL v4 Foundation or higher certification preferred.
Any certification/qualification/experience with the application listed under reequipments.
**Required Experience:**
Familiar with identity-related regulatory and industry compliance requirements across geographies
Good experience with multiple infrastructure solutions
Solid experience working in an IT service environment.
Experience working in a multi-team environment across multiple geographies and time zones
**Workplace type** **:**
Remote Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**In this Role, Your Responsibilities Will Be:**
+ Resolves technical issues for customers across all tiers
+ With advanced Product, Platform and System technical knowledge a Staff PSE - Platform Support Engineers accompanies our customers through the entire Customer Journey (CEP), resolves technical issues to ensure customer success.
+ First point of collaboration for Product, Platform and System technical knowledge. (Informal escalations, discussion forums, collaboration)
+ Coaches and educated less tenured PSEs in technical aspects and process actions.
+ Recognizes sales opportunities in technical support interactions and communicates to the appropriate sales channel
+ Builds customer proficiency for all account tiers through standard services
+ Educates customers through formal training and technical support engagements.
+ Scope and provide paid technical consulting when the predominant need is product/platform expertise.
+ Captures and documents knowledge to enable self-service resolution
+ Consistently applies KCS (Knowledge Centered Service) methodology in all cases and collaboration, enabling customers to self-serve by creating and editing Knowledge Base, How-To, and other content forms.
+ Identifies content gaps through customer interactions while delivering support services and provides feedback to the content team.
+ Advocates for the customer experience within the company
+ Provides feedback on improvements to the customer experience to relevant teams.
+ Reports design, reliability, or maintenance issues or bugs to R&D
+ Reports customer product feedback to Product Planning.
**Who You Are:**
+ You will be working with multi-functional teams to solve customer issues & provide technical support.
**For This Role, You Will Need:**
+ Proficiency in English
+ Bachelor of Engineering or Computer Science required
+ Strong interpersonal communication and soft skills (preferred experience in Customer-Facing roles)
+ Strong problem-solving skills, curious, motivated to learned and excited with new technologies
+ Knowledge in LabVIEW, NI TestStand and NI software and hardware is great to have but not a must
+ Required to be working in NI office and also customer's site
+ Availability to travel up to 20% of time throughout Asia Pacific.
**Preferred Qualifications That Set You Apart:**
+ Preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job Description **- Sales Operations Senior Associate - Field Data & Reporting, Platform Support**
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas - Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**Sales Operations Senior Associate, Field Data & Reporting, Platform Support**
**What you will do**
Let's do this. Let's change the world. In this vital role the Sales Operations Senior Associate, Field Data & Reporting, Platform Support will ensure seamless operations and support across Amgen's field data and reporting platforms, including Tableau and other technologies. This individual will work closely with our technology team to ensure our data and reporting platforms are highly available, secure, scalable, and performant, providing field teams with consistent, reliable access to the insights they need when they need it.
**Responsibilities**
**Platform Operations & Support**
+ Serve as the primary support contact for our field Tableau platform, SharePoint Report Repository, and other field reporting platforms.
+ Monitor platform performance and availability, escalating technical issues as needed.
+ Provide troubleshooting and issue resolution for end users in collaboration with our technology teams.
+ Manage and support our dashboard end-user portal
+ Support enhancements and upgrades to reporting platforms in partnership with our technology teams.
+ Manage user provisioning, access controls, role-based permissions, etc. or Tableau and other reporting tools
**Incident & Issue Management**
+ Own our incident and issue management process, defining the roles and responsibilities of Level 0 to Level 3 support and implementing a support process that is efficient and scalable
+ Track recurring issues and propose systemic fixes or improvements
**Data & Reporting Support**
+ Manage and support our dashboard release process
+ Manage and support our dashboard lifecycle management (release, steady-state support, decommission, archival/retention)
+ Maintain platform and dashboard usage reports
**Integrations**
+ Support integration of field reporting platforms with upstream data sources
+ Support integration of field reporting platforms with other field based tools (ex: CRM)
**User Enablement & Communications**
+ Respond to field and stakeholder inquiries related to platform access
+ Develop and maintain user guides, FAQs, and training materials
**Documentation & Compliance**
+ Maintain up-to-date documentation on reporting processes, platform configurations, and support protocols.
+ Ensure adherence to audit requirements, corporate policies, and data governance standards.
**Innovation & Continuous Improvement**
+ Identify opportunities for automation, process efficiency, and platform optimization
+ Stay current on reporting and data visualization best practices to support evolving business needs
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The Sales Operations Data & Reporting professional we seek has these qualifications.
**Basic Qualifications**
+ Master's degree & 4+ years of experience in platform support or data and reporting technologies.
+ Bachelor's degree & 6+ years of experience in platform support or data and reporting technologies.
**Preferred Qualifications**
+ Experience with Tableau or other business intelligence/reporting platforms, especially in regards to platform administration, configuration, and management
+ Understanding of technology platforms/cloud services and experience supporting platforms/cloud services at scale (supporting platforms capable of supporting 2000+ users)
+ Strong problem-solving abilities - ability to diagnose and pinpoint root causes across large technical implementations.
+ Excellent communication skills, with the ability to partner with technology teams as well as clearly explain technical concepts to business stakeholders
+ Experience with creating and/or refining processes such that they are streamlined and efficient
+ Familiarity with Amazon Web Services technology and Networking technology/concepts
+ Familiar with identity management capabilities (ex: Active Directory)
+ Familiarity with scripting techniques (such as PowerShell) to automate platform administration
+ Ability to identify areas for process and systems innovation and implement change that will enhance the overall experience for our users
+ Relevant Bio/Pharmaceutical industry experience.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary

The Implementation Support Engineer is responsible for optimization of deployment pipelines and resolution of software deployment issues. Candidates should have a strong background in IT support operations, experience in troubleshooting and resolving both common and complex implementation requests and working on a team that responds to customer deadlines in a timely and courteous manner.

Duties & Responsibilities

Be an expert on technical implementation issues that occur within customer environments, providing world class service to customers, engineering teams, product teams, and your teammates in Implementation. Examples may include setting up and testing Integration runtime connectivity, configuring permissions and security groups, working with git repositories, and investigating server resource issues.

Required Skills

• Intermediate level in Structured Query Language (SQL)
• Troubleshooting and supporting Windows Virtual Machines, Azure Data Factory, Azure, and Databricks, network and database configurations.
• Experience in Azure Dev Ops, git repositories, Cloud computing (ex: Azure, AWS) and Integration Runtimes.
• Experience working with Enterprise Data Warehouses or Data Lakehouse Architecture.
• Experience in Windows Active Directory or provisioning permissions with other security systems.
• Strong communication skills. Ability to coordinate and communicate effectively.
• Experience with ticketing systems (ex: Jira, Asana).
• Excellent analytical and troubleshooting skills.
• Strong sense of customer service to consistently and effectively address client needs.
• Self-motivated; comfortable working independently under general direction
• Ability to take pride in the quality, details, efficiency, and consistency of the data warehouse components you’ll be helping build, deploy, and maintain at scale.

Desired Skills

• Experience working with EMREHR systems and an understanding of the healthcare clinical domain.
• Hands-on experience with scripting languages (e.g., PowerShell, Python) and automation tools (ex: Microsoft Power Automate).
• Understanding of healthcare regulations such as HIPAA and HITECH
• Experience supporting clients who are migrating from legacy software to a modern tech stack.

Education & Relevant Experience

• Bachelor’s degree in technology, business, or healthcare related degree
• Minimum 4 years of hands-on experience in IT support or customer service.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Health Catalyst, where employment is based upon personal capabilities and qualification without discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. Health Catalyst is committed to a work environment where all individuals are treated with respect and dignity.