1,144 Plm Support Analyst jobs in India

Core Competencies:

Experience and Functional Knowledge on PLM tools, Teamcenter, ENOVIA

Experience Customization, Enhancements of Catia and 3DX, Data migration, Integration within PLM platforms

Handling IT support team that helps users / supplier’s engineers when they are dealing with a technical problem.

Dealing with users, Application team and suppliers in traditional Incident management model

Competencies in Incident management, build triage for the problem management, Enhancement & development.

Knowledge in Problem solving skills using 5Ys, Six Sigma, 5D & 8D analysis.

Expert level understanding of IT Service Management frameworks and IT Operations 

Strong communication, negotiation, and related skills

BE/

undefined

Job Description

Our Manufacturing Execution System is a mission-critical system running 24×7 on various locations worldwide. Any issues related to this system will cause a system failure. The Support Desk is our backbone and it provides our client instant support via Email/Phone/Business ticketing application to get the system back on track.

Responsibilities

1. Responding to queries via Chat, Email, or Phone.

2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.

3. Record events and problems and their resolution into the Internal ticketing system.

4. Logging and processing support calls

5. Direct unresolved issues to the next level of support personnel.

6. There will be slight amount of development, if required.

Educational Qualification

1. Bachelor’s degree in Engineering (ECE/EE/CS/IT) with first class and an excellent academic background.

Or 2. Bachelor’s Degree in any science discipline with First Class + MCA with a first class.

3. Freshers, 0 – 1 Year Experience (Only 1-year gap is allowed)

4. Good written and oral communication skills in English is essential.

Support Shifts

1. Helpdesk will be functioning on 3 Shifts (Morning/Noon/Night).

2. Shifts will be on rotational basis.

Technical Support Analyst
Job Description:
To identify customer needs and resolve technical issues regarding Sage's products and services, demonstrating strong problem-solving capabilities to maximise first-time resolution, enhance customer relationships, and enable an exceptional Sage experience.
Hybrid - 3 days in our Bangalore office
Key Responsibilities:
Key accountabilities and decision ownership
Technical support focused:
- Through excellent probing and a comprehensive understanding of Sage's products and services, identifies the root cause of the customer's software or system issues.
- Demonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately complex issues.
- Serves as a frontline technical resource for Sage customers, driving first call resolution by using available resources and tools (e.g., blueprints), as well as identifying cases that require escalation (either strategically or technically)
- Ensures technical expertise by staying up to date on applications and systems, as well as processes and procedures, through reading communications and attending training.
Customer service essentials:
- Owns the customer support experience, providing exceptional assistance by solving customer issues through a variety of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goals.
- Assists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for Sage's solutions to address their needs.
- Contributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge base, systems and processes.
- Documents customer contact, using relevant systems, in a clear, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resources.
- Works collaboratively and effectively in a team, maintaining a positive attitude, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
- Prioritise work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage.
Skills and know-how:
- Communication: Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems.
- Active Listening: Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand.
- Customer Focus: Demonstrates an understanding of customers' needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships.
- Accountability: Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes.
- Adaptability: Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach.
- Technical Expertise: Demonstrates the technical knowledge on API integration and resolves API integration issues by analysing error logs, response codes, and validating requests and responses to ensure seamless data syncing between Sage Intacct and other systems.
- Analytical Ability: Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions
Key behaviours:
- Driven, likeable, curious, bold, caring and resilient.
#LI-AD1
Function:
Customer Operations
Country:
India
Office Location:
Bangalore
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
**Position's General Duties and Tasks**
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: - Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Required Skills for this role include:**
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
**Preferred Skills include:**
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Chennai".
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Business Support Senior Associate" to join our team in "Coimbatore".
**Position's General Duties and Tasks**
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for: - Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system.
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
- Coordinating training and mentoring activities for new team members.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
**Required Skills for this role include:**
Candidate should have a minimum of 3-5 years' experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
**Preferred Skills include:**
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
+ Based out of the customer locations and interacting with the officials on the project and services.
+ Ensuring optimum customer satisfaction by providing maximum uptime to the machines under NCR Managed Services
+ Continuous interaction with Customer and Vendors to discuss performance and initiate steps for improvement.
+ To undertake constant in-depth reviews through various performance reports and analyze it to further enhance the service delivery
+ Continuous working on overall issues (including issues with Bank ownership) to achieve optimum uptime of ATM Machines
+ Scrutinizing vendor issues, FLM delays and take appropriate actions for improvements.
+ Continuous working on chronic Issues by taking up the same with the concerned stakeholder for final closure.
+ Close monitoring of various daily availability reports to drive field for early closure.
+ Conducting monthly meetings with vendors to review their individual performance and regular interaction with their field staff to understand the challenges at the ground level
+ Organizing/Attending periodical reviews with the customer and vendors to understand the various challenges; guiding/motivating team and suggesting solutions to overcome these.
+ Ensuring timely processing of decentralized and zonal Bills with Nil/minimum deductions through proper data cleansing and upkeep, sharing penalty calculations under various dependencies for necessary exclusion as per SLA.
+ Rendering the best of services to retain the current business and bring in the new.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
GRADE: 8
Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower; Responsible for ownership of the customer problems or incidents until the situation has been resolved to the customers satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA)
+ Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
+ Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Zone and Circle office)
+ Provide assistance to the team to meet the daily operations parameter & customer Service Level Agreements (SLA); in providing performance feedback on Services, strengthening teamwork culture, and fostering open and effective communications.
+ Provide assistance to the Central Reconciliation team and coordinate between Bank and Internal team. To maintain daily records of Claims received from bank and support internal team to settle and resolve those claims
**BASIC QUALIFICATIONS:**
Any Graduate/or technical training/certification
3-8 years of related experience
**PREFERRED QUALIFICATIONS:**
Associate's Degree preferred
Customer Service Representative: Job Description for grade 6, 7 & 8
**Customer Issues Identification:**
Actively listening to customer enquiries and understand the issues. Identify root cause and resolve them and respond to Customer enquiries via Phone/Email. Clearly communicate resolution and next steps to customer. Build a customer relationship. Coordinate with bank for bank Dependencies and Approvals. Actively participate in customer daily internal meetings and prepare summary document and submit to seniors/operation teams.
**Resolve Customer Issues.**
Review Customer data records and update NCRA team. Monitoring of Daily Issues reported by Customer and Provide resolution with the coordination of NCRA Operations team and Bank. Resolve non-technical/operational issues promptly and seek assistance seniors if not resolved. Monitoring of Machines uptime using customer tool like ESQ and inform to NCR Operation/Field team for Action. Audit of Machines/Sites thru Portal Like ES portal/ESQ Portal. Track and Report on key customer matrices to the customer. Document all Customer Interactions and Resolution in System internally as well as in customer tool. Coordinate with service provides/vendors to ensure timely resolution. Handle customer complaints and escalate complex issues to Seniors/CSMs.
**Invoice Tracking and Payment collections:**
Invoice submission with supporting documents. Identify billing & payment related issues and highlight to AR and CSM team. Prepare and submit consolidated list of enquiries and submit to CSM team. Follow-up for payments and arrange payments advise.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.