10 Policy Admin jobs in India

**Introduction**
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.

Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

**Your Role and Responsibilities**
- Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
- Handling of policy administration requests, review of requests, processing and request for additional documents if required
- Meet productivity and quality targets on a daily, weekly, and monthly basis
- Render overtime whenever requested by the Supervisor including rest day
- Use expertise to evaluate the work of others and assist in process calibration
- Facilitate team huddles and teach-back sessions as scheduled
- Complete certification on identified process and developmental training
- Participate in functional and company-wide activities.
- Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
- Experience Required
- 2-3 years

**Required Technical and Professional Expertise**
- Life/Annuities product experience in policy admin
- Good English Communication (Both written & verbal)
- Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently work well with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 35 words/minute
- Insurance knowledge
- Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment

**Preferred Technical and Professional Expertise**
- Graduation in any stream except B.Tech and Technical Graduation & Law

**About Business Unit**

Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse envir

**Introduction**
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.

Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

**Your Role and Responsibilities**
- Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
- Handling of policy administration requests, review of requests, processing and request for additional documents if required
- Meet productivity and quality targets on a daily, weekly, and monthly basis
- Render overtime whenever requested by the Supervisor including rest day
- Use expertise to evaluate the work of others and assist in process calibration
- Facilitate team huddles and teach-back sessions as scheduled
- Complete certification on identified process and developmental training
- Participate in functional and company-wide activities.
- Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
- Experience Required
- 2-3 years

**Required Technical and Professional Expertise**
- Life/Annuities product experience in policy admin
- Good English Communication (Both written & verbal)
- Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently work well with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 35 words/minute
- Insurance knowledge
- Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment

**Preferred Technical and Professional Expertise**
- Graduation in any stream except B.Tech and Technical Graduation & Law

**About Business Unit**

Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse envir

**Introduction**
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.

Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.

**Your Role and Responsibilities**
- Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to standard work & SOPs
- Handling of policy administration requests, review of requests, processing and request for additional documents if required
- Meet productivity and quality targets on a daily, weekly, and monthly basis
- Render overtime whenever requested by the Supervisor including rest day
- Use expertise to evaluate the work of others and assist in process calibration
- Facilitate team huddles and teach-back sessions as scheduled
- Complete certification on identified process and developmental training
- Participate in functional and company-wide activities.
- Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
- Experience Required
- 2-3 years

**Required Technical and Professional Expertise**
- Life/Annuities product experience in policy admin
- Good English Communication (Both written & verbal)
- Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently work well with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 35 words/minute
- Insurance knowledge
- Ability to multi-task and can easily learn and adapt with changes in a fast-paced environment

**Preferred Technical and Professional Expertise**
- Graduation in any stream except B.Tech and Technical Graduation & Law

**About Business Unit**

Business Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment w

**Introduction**
career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
About Business Unit:
Spartan Technology Services and Solutions Private Limited, a subsidiary of IBM, operates globally across 170 countries. It's a crucial part of IBM Business Process Operations, offering end-to-end services for policy renewal and query resolution in the insurance industry, with a strong commitment to data security and quality.
Your Role and Responsibilities:
As a Process Associate - Insurance (Claims), you will be involved in the Processing of Life and Annuity Insurance, Claims processing. You should be flexible to work in shifts.
Your primary responsibilities include:
· Handling claims investigation, processing, and payments
· Claims document validation, calculating benefit amount, and releasing same to the beneficiary
· Meet productivity and quality targets on a daily, weekly, and monthly basis
**Required technical and professional expertise**
· Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 1.5 years of experience in Life/Annuities products in Claims
· Good Communication skills - English (both written & verbal)
· Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data
· Basic Computer knowledge along with typing speed of 35 words/minute
**Preferred technical and professional experience**
· Proficient in MS Office applications
· Self-directed and ambitious achiever
· Meeting targets effectively
· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Role Name

Product Owner – Global Healthcare Policy Admin

Reporting to

Regional CTO for APAC, MEA and Domestic markets

Direct Reports

TBC

Level

Agile Product Management Senior Manager

Business Unit

Cigna International Health

Location

India

Status

Overview

Cigna International Health is initiating a project to develop a cutting-edge global healthcare policy administration platform to bolster the expansion of our health businesses across the globe. We’re actively seeking accomplished leaders to champion our vision and steer us towards successful Policy Administration and Claims Management core product (“Policy Admin Software” or “PAS”) strategy execution.

We are seeking a skilled and innovative Software Product Owner to lead the creation and success of the new global platform. The ideal candidate will be responsible for developing the product vision by aligning business goals, user requirements and technical capabilities. They will guide the product development process, ensuring alignment with market and regulatory demands, to deliver a high-quality global software solution.

Responsibilities

• Global Product Ownership and Leadership:
  • Serve as the internal voice of the customer, internal and external, for the core of the global platform.
  • Act as the primary point of contact for defining, prioritizing, and delivering product features and enhancements in alignment with the Policy Admin software roadmap.
  • Lead, mentor, and manage software Product Owners (and indirectly their Scrum teams), fostering a culture of innovation, collaboration, and excellence around the software product.

• Market Analysis & Strategy: Conduct market analysis, competitive research, and gather customer feedback to continuously enhance and evolve the products to meet business demands.
• Requirement Gathering:
  • Defines system features and participates in validation with country Product Owners
  • Collaborate with stakeholders and development teams to gather and define product requirements, ensuring clear, detailed user stories and acceptance criteria for the development team.
  • Contribute to Cigna’s operational excellence by driving Product Owners to constantly seek to improve end-customers’ and internal users’ experience on the platform
• Prioritization & Roadmapping:
  • Responsible for the scope of work that the Agile Release Train (ART) will complete, and the vision and roadmap for the Agile Release Train (ART).
  • Manage the product backlog, prioritize features, and create a clear product roadmap, considering market trends, customer feedback, and business goals.
• Development Team Collaboration: Work closely with software development teams (engineers, designers, testers) to ensure the timely and quality delivery of software products. Provide guidance, answer queries, and facilitate a structured development process.
• Quality Assurance & User Experience:
  • Ensure the delivered products meet high-quality standards, conduct regular reviews, and maintain a focus on providing an exceptional user experience.
  • Apply Agile management values to empower teams and make them as self-managing as possible

• Communication & Reporting:
  • Maintain clear and constant communication with stakeholders, reporting on progress, risks, and upcoming features to various teams and management.
  • Build strong working relationships with key stakeholders

Requirements

• Experience: Proven experience (7+ years) as a Technical Product Owner or similar role in commercial software product development.
• Scrum development system oversight: monitor and track progress of scrum based development teams as per prioritization
• Ability to navigate complex stakeholder landscapes and drive consensus.
• Technical Skills: Strong understanding of software development methodologies (Agile, Scrum, etc.), technical concepts, and the software development lifecycle.
• Communication & Collaboration: Excellent communication, leadership, and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Analytical Thinking: Strong analytical skills to interpret market trends, user feedback, and prioritize features based on business value.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or related fields.
• Domain expertise: Strong undertsanding of Health Insurance domain with experience in managing and developing Claims and policy administration platforms. Exposure to both Individual and Group health plans a distinct advantage.
• Global and regulatory landscapes: Strong understanding and experience of working practices across multiple geographies. Experienced with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc
• The incumbent owns the development and execution of business segment/corporate department strategy.
• Strategically leads a major functional area within a business segment or a minor corporate department.
• Translates objectives into strategic plans with a medium- to long-term view.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview

Cigna International Health is initiating a project to develop a cutting-edge global healthcare policy administration platform to bolster the expansion of our health businesses across the globe. We’re actively seeking accomplished leaders to champion our vision and steer us towards successful Policy Administration and Claims Management core product (“Policy Admin Software” or “PAS”) strategy execution.

We are seeking a visionary Chief Architect to define and drive the architectural vision and strategy for the global healthcare policy admin platform, in alignment with enterprise technology strategy and the product owner’s vision and strategy.  They will ensure that our software is designed and developed as a product, is innovative, scalable, adaptable to regional requirements, aligned with business objectives and engineered for multi-country roll out and support.

Responsibilities

• Technology Strategy:
  • Defines and implements the technology strategy, guiding the overall architecture and design of our global policy admin software product.
  •  Guides the company on strategic Architecture decisions and provides advice that has a significant impact on strategic planning (e.g. build vs. buy, short-term vs. long-term solutions, etc.)
• System Architecture:
  • Designs and develops IT architecture (integrated process, applications, data and technology) solutions to business problems in alignment with the enterprise architecture direction and standards.
  • Develops and maintain the software architecture, ensuring scalability, performance, flexibility, reliability, and security, and ensuring that it aligns with industry best practices.
  • Develops specifications for new products/services, applications and service offerings.
  • Performs technical planning, architecture development and modification of specifications
• Technical Leadership:
  • Leads project teams to achieve milestones and objectives
  • Solves unique and complex problems that have a broad impact on the business
  • Provides technical leadership and mentorship to development teams, ensuring alignment with architectural standards and guiding the implementation of best practices.
• Collaboration: Works closely with the Product Manager, Head of Software Engineering, global and local architects, and other stakeholders to ensure that the technical architecture aligns with product requirements and regional market needs.
• Innovation and Research: Stay updated on emerging technologies, conduct research, and propose innovative solutions to enhance the quality and capabilities of our software products.

Requirements

• Proven experience (10 years) as a Chief Architect or in a senior technical leadership role within commercial / multi-tenant software development.
• Possesses industry-wide authority and represents the organization externally.
• Widely recognized Architecture expert and thought leader by both internal and external community and is responsible for the technical leadership of a software product
• In-depth knowledge of software architecture, design principles, and best practices, with a strong background in system scalability and performance.
• Excellent communication skills to effectively convey technical concepts to both technical and non-technical stakeholders.
• Leadership and mentoring abilities to guide and inspire technical teams.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• Domain expertise: Strong understanding of Health Insurance domain with experience in managing and developing Claims and policy administration platforms. Exposure to both Individual and Group health plans a distinct advantage.
• Global and regulatory landscapes: Strong understanding and experience of working practices across multiple geographies. Experienced with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc
• Technologies covered: In-depth experience of implementing software using Microsoft .Net Framework,  C#.Net, web based and javascript technologies (nodejs, Angular, React), Mobile technologies, API Gateways, Oracle Database

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Overview

Cigna International Health is initiating a project to develop a cutting-edge global healthcare policy administration platform to bolster the expansion of our health businesses across the globe. We’re actively seeking accomplished leaders to champion our vision and steer us towards successful Policy Administration and Claims Management core product (“Policy Admin Software” or “PAS”) strategy execution.

We are seeking an experienced and visionary Head of Software Engineering to lead our software development teams in creating high-quality global Healthcare Policy admin software products. The ideal candidate will drive the technical strategy, lead engineering teams, and ensure successful delivery of software solutions aligned with business goals.

Responsibilities

•    Technical Leadership:

• Provides direction for, and is responsible for the output of multiple disciplines within Application Development.
• Defines and implements the software engineering strategy, ensuring that it aligns with the overall business and product objectives.
• Owns the application development capability for our Health Policy Admin systems aligned with the product vision as defined by the Global Healthcare Policy Admin product owner
• Approves applications development policies, standards and procedures

•    Team Leadership:

• Lead, mentor, and manage software development teams, fostering a culture of innovation, automation, collaboration, and excellence.
• Responsible for career development, performance management, and pay determination and communication to staff. 
• Work with Global Healthcare Policy Admin Product Owner to ensure software development capacity matches product priorities and strategy

•    Project Delivery:

• Oversees the execution of software projects, ensuring they are delivered on time, within budget, and meet quality standards.
• Approves proposed project plans and application designs to ensure projects are aligned with standards and IT strategy
• Allocates appropriate resources to ensure that projects are completed within committed time and budget and are integrated with other software applications.

•    Architecture and Development: Partnering with the Product Chief Architect, Guide the software architecture, design principles, and development processes to ensure scalable, secure, and efficient solutions.

•    Operational Efficiency: Oversee implementation of DevSecOps to Streamline processes, tools, and workflows to optimize engineering operations and enhance productivity.

Requirements

•    Experience : Proven experience (10 years) in a leadership role within software development for commercial software products, with a strong technical background.

•    Technical Acumen: In-depth knowledge of software development methodologies, source code management strategies, design patterns, DevOps, automation, and best practices.

•    Technologies covered: In-depth experience of implementing software using Microsoft .Net Framework,  C#.Net, web based and javascript technologies ( nodejs, Angular, React), Mobile technologies, API Gateways, Oracle Database

•    Leadership Skills: Exceptional leadership, mentoring, and communication skills to guide and inspire technical teams.

•    Strategic Thinking: Ability to align technical strategies with business objectives and market demands.

•    Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

•    Domain expertise: Strong undertsanding of Health Insurance domain with experience in managing and developing Claims and policy administration platforms. Exposure to both Individual and Group health plans a distinct advantage.

•    Global and regulatory landscapes: Strong understanding and experience of working practices across multiple geographies. Experienced with regional nuances such as tax rules, regulatory interfaces, multi-currency, multi-language etc

•    Contributes to establishing strategic goals across the function. Possesses significant freedom to act in the short term.

•    Makes decisions, often based on limited information, that have a long-term impact across the function.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.